The Product Coalition

DECEMBER 11, 2023

But is it really what your customers want? Here’s how to look at it in order to make the right decision for your customers. Layer 1: Your Customers We always try to make things simple for our customers, while preserving the value. That’s the magic of a great user experience. But which one is more important?

Customer Experience 78

Customer Experience User Testing Weak Development Team Research Software 78

The Product Coalition

SEPTEMBER 19, 2021

The fact that your potential customers have a problem, doesn’t mean that they are willing to do what it takes to solve it. Each one ran a series of tests over a few hours, and told me I’m a good fit for the surgery. Here are the most common pitfalls when it comes to understanding your potential customers.

User Testing 139

User Testing Customer Experience Product Research Startups 139

Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Here are over 65 Customer Success resources to catch up on and get you ready for the New Year.

Feedback Software 111

Feedback Software Customer Experience Customer Feedback User Testing 111

The Product Coalition

DECEMBER 19, 2021

The first product manager in a startup is a critical role with immense impact on the startup’s success?—?both As the VP Product at a startup, I knew I had to work hands-on, and hiring a product manager to take the load off of me would happen only when it became absolutely necessary. Should you hire a senior product manager?

Product Management 164

Product Management Product Manager User Testing Weak Development Team 164

The Product Coalition

NOVEMBER 13, 2023

A value creation lead in one of the VCs that I am working with told me that when they think about product-market fit they only relate it to companies at the seed stage, and in round A they consider them as the go-to-market (GTM) phase, assuming they have already found product-market fit. Here is how it works. It’s time to grow.

Product Strategy 118

Product Strategy Strategy User Testing Weak Development Team 118

The Product Coalition

DECEMBER 7, 2020

Leadership without authority is product management 101. and this time use it with the entire management team. Your goals are not to deliver products that your customers will love. I know that because it takes everything you were already doing as a product manager and brings it to a higher level?—?both

Leadership 89

Leadership Strategy Product Strategy User Testing 89

The Product Coalition

DECEMBER 4, 2023

A value creation lead in one of the VCs that I am working with told me that when they think about product-market fit they only relate it to companies at the seed stage, and in round A they consider them as the go-to-market (GTM) phase, assuming they have already found product-market fit. Here is how it works. It’s time to grow.

Product Strategy 107

Product Strategy Strategy User Testing Weak Development Team 107

The Product Coalition

SEPTEMBER 6, 2021

Customer experience isn’t just for products. As an employee, you provide customer experience to your manager, your colleagues, and your own employees. There are many things to take from it, but I mainly took the fact that you need to think about the customers from their point of view. especially with your manager?—?change

Customer Experience 157

Customer Experience User Testing Customer Feedback Data Visualization 157

The Product Coalition

AUGUST 14, 2022

Bad Feedback Doesn’t Always Mean Your Product Is Bad Bad product feedback is a bummer. Products are always meant to serve someone, and if it wasn’t built for the person who gave you the feedback, there is no reason to feel bad about it. Here is a quick guide to strategic thinking about product feedback.

User Testing 125

User Testing Feedback Software Product Research Customer Feedback 125

The Product Coalition

DECEMBER 11, 2023

So you have done your planning and now want to communicate your roadmap to management or to the team. Photo by Tamil Vanan on Pexels You might have heard that I’m writing a book on product leadership. Photo by Tamil Vanan on Pexels You might have heard that I’m writing a book on product leadership.

Roadmap 78

Roadmap User Testing Workshop Presentation 78

Centercode

FEBRUARY 18, 2021

User Experience as a field? And nestled in the center of all this was beta testing, a practice (usually without standardized processes) that loosely applied to any sort of pre-launch product testing. This rapid evolution shapes and is shaped by today’s customers. Not really a thing. Still a pre-teen.

User Testing 59

User Testing Customer Experience Feedback Software Data Visualization 59

Modus Create

JUNE 23, 2021

There are two ways to talk about transformational leadership. . We can dive deep into the academic theory created by Bruce Avolio and Bernard Bass in 1991 and understand how it fits into the broader Full Range Leadership Model. . But first, let’s define transformational leadership. . What is Transformational Leadership?

Leadership 95

Leadership Technical Review Data Visualization Vision 95

The Product Coalition

FEBRUARY 11, 2024

We were monitoring our customers’ databases, and the architecture caused a severe performance impact on the databases themselves. While none of our customers wanted to use this feature, many of them wanted to have the option. Theoretically, they were right — the feature was written poorly. Its entire architecture was bad.

Framework 105

Framework User Testing Customer Experience Definition 105

Gainsight

APRIL 4, 2023

Salesforce’s Courtney Guerci, Sr Program Manager – Technical Support Strategy & Operations, recently joined Gainsight’s Tim Van Lew for a “Titans Of Scale” webinar. Create a Problem Statement That Defines What You’re Trying to Solve Effective change management should not include the phrase “Because I Said So”.

Research Software 52

Research Software Customer Experience User Testing Leadership 52

ProductPlan

JUNE 5, 2020

Product management is certainly no exception. Product managers and leaders need to find ways to keep learning and growing in an ever-evolving product environment. There’s an abundance of books, podcasts, as well as events at your disposal that cover various product management topics. We’ve scoured the certification landscape.

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Certifications Customer Experience Artificial Inteligence Product Management 95

The Product Coalition

AUGUST 13, 2023

But to truly solve customers’ problems, founders and product leaders must think beyond what they already know about the product. How to solve a certain customer problem? I like it because it forces you to think entirely about what the customer/user would like to have in this case and imagine everything is possible.

Customer Experience 114

Customer Experience User Testing Generative AI Books 114

The Product Coalition

DECEMBER 31, 2023

Photo by Pixabay I recently led a product-market fit workshop at a known company in the Israeli tech industry. It is a well-established company, a leader in its domain, but it still needs to deliver new products to the market so product-market fit is a very relevant topic. At work, things are much more complex. But is it enough?

User Testing 102

User Testing Workshop B2B Leadership 102

The Product Coalition

MAY 1, 2022

I realized that this is something that I do whenever I’m helping my consulting customers or the CPO Bootcamp participants to make strategic decisions. Unfortunately, it’s very common that the management or founding team doesn’t see them eye to eye. about the market, the customers, the product, the business, the plans ahead?

User Testing 156

User Testing Customer Experience Product Research Definition 156

Product Innovation Educators

FEBRUARY 22, 2021

How product managers can work backwards to amazing products. To be a better product manager, it is worthwhile to examine organizations known for their product management capabilities. Summary of some concepts discussed for product managers. [2:42] 7:47] How did you see customer obsession encouraged at Amazon?

Customer Feedback 82

Customer Feedback User Testing Customer Experience Product Management 82

The Product Coalition

DECEMBER 11, 2023

In part two of this summary, I am moving to talk about strategy and leadership insights. But every now and then, for example, when I share the insights with my customers (many of them wanted to use our time together to simply hear how it was), I remember what a great privilege it was to attend this workshop, and I feel truly grateful.

Workshop 78

Workshop Customer Feedback Leadership User Testing 78

The Product Coalition

JANUARY 28, 2024

Your product sells not for its features, but for the value it brings to your customers. True product value lies in understanding and meeting the deeper, often unspoken needs of customers, beyond just functionality. Here’s a three-step approach to ensure products connect with users on a more meaningful level.

Framework 105

Framework Feedback Software User Testing Customer Experience 105

The Product Coalition

DECEMBER 25, 2022

Your customers’ ecosystem has more impact on your ability to succeed than you might think. As a product leadership academy, we have many presentations. Since I’m a business customer of Google, I decided to open a support ticket. Your customers’ ecosystem impacts your product’s success more than you think. Here is why.

User Testing 111

User Testing Customer Experience Presentation Engineering 111

The Product Coalition

JULY 30, 2023

A need is more than a general desire, and you should trust your customers’ actions more than their words. Hint: it was about the importance of delivering value to your customers as means for business success , I’m sure you understand why it resonated with me ?. Here is what to look for. That’s a long time to wait as a business owner.

User Testing 107

User Testing Customer Experience Webinar Consulting 107

The Product Coalition

OCTOBER 30, 2022

Her research and planning are so thorough, that she knows exactly which roads have sunsets you don’t want to miss and which activities happen only on the second Sunday of each third month, which happens to be precisely when she is there. a on Unsplash My mother is the best trip planner I know. The same happens with your roadmap.

Roadmap 115

Roadmap Travel User Testing Leadership 115

The Product Coalition

NOVEMBER 23, 2021

Measuring the performance of product managers is a real challenge for a number of reasons. When planning the product managers’ goals, this challenge can translate into taking the wrong direction altogether. Here is a new way to look at product management goals, and make them a useful tool for both you and your team.

Product Management 145

Product Management Product Manager Data Visualization Management 145

The Product Coalition

DECEMBER 10, 2023

However, provoking productive disagreements is a key leadership skill you want to master. Here is how fostering healthy debates is essential for effective leadership and better outcomes. If you see the connection between that skill and product leadership you are 100% right. Existing customers? What about churn?

ChatGPT 120

ChatGPT Leadership Customer Experience Finance 120

Product Management University

JUNE 5, 2023

Most product managers know how to create a product vision, but that’s not the hard part. Product managers often refer to their product vision as “my north star.” Of course, investors will get on board with anything that supports financial growth but product managers don’t work with investors on a daily basis.

Vision 130

Vision Product Research User Testing Customer Experience 130

The Product Coalition

APRIL 18, 2021

Photo by John Tekeridis from Pexels When I decided to move into product management I interviewed, among other companies, for a product management role at Google. It’s Not About Correct Answers One of the misconceptions about product leadership is that there are correct and incorrect answers that you simply need to reveal.

Research Software 132

Research Software User Testing Leadership Weak Development Team 132

The Product Coalition

FEBRUARY 1, 2021

Product management requires so many diverse skills that most likely your people are more experienced than you at least in some of them. If the people reporting to you know better how to do their job, what is your role as a manager? If they can’t be the professional mentor of the product manager, what is it that they should be doing?

CTO Coach 97

CTO Coach Reporting Tools CTO Management 97

The Product Coalition

FEBRUARY 18, 2023

Every now and then, early-stage founders approach me to hear about their product idea and give them feedback. This mostly happens with products related to the product space itself — products for product managers and product teams. But in product management that is never true. Just having the tool in front of you won’t do that.

Data Visualization 132

Data Visualization Customer Communications Feedback Software User Testing 132

The Product Coalition

DECEMBER 6, 2023

When VCs and customers aren’t throwing money at whatever you tell them, it becomes a critical tool. I sat with an entrepreneur who was helping me with market research for the work I do with startup founders and explained to him what I do. Photo by Nonki Azariah on Unsplash Last week I had a pleasant surprise.

Product Strategy 107

Product Strategy Research Software Strategy User Testing 107

The Product Coalition

MARCH 13, 2022

Your Customers Don’t Want Your Product Of course, eventually, they do. As part of my consulting services , I listen to many sales calls that my customers have with their potential customers. And the customers are left confused. And the customers are left confused. Here we go. But that’s not how it begins.

Feedback Software 154

Feedback Software Demo Data Visualization User Testing 154

Product Innovation Educators

JULY 31, 2023

Starting from the customer experience to build products customers love Today we are talking about the “working backwards” approach to product that was created at Amazon. He joined Amazon in 1998—four years after its founding—and spent the next 12 years as part of Amazon’s senior leadership team.

Data Visualization 84

Data Visualization Feedback Software Customer Feedback Document 84

The Product Coalition

MARCH 12, 2023

You are looking for a partner to join your team and take a significant leadership role. That’s why they are looking to hire a product leader and not just a senior product manager. Many companies simply don’t test for the right things and focus mostly on hands-on product skills — because that’s what they know.

User Testing 107

User Testing Product Research Consulting Leadership 107

The Product Coalition

FEBRUARY 27, 2022

Only among my consulting customers , two companies recently hired a new VP of Product. By the way, while the tips here address specific challenges that product leaders face, many of them would apply to any kind of leadership position, and even to non-leadership positions, so feel free to forward it to friends who are currently on the move.

Weak Development Team 137

Weak Development Team Leadership Data Visualization Positioning 137

The Product Coalition

NOVEMBER 7, 2021

It can be with your CEO or anyone in the management team, with internal and even external customers, and honestly, with anyone important enough for their opinion to matter and make you change your plans. Letting them debate product requirements with you as if they were product managers will never work (we’ll see in a minute what will).

User Testing 135

User Testing Customer Feedback Feedback Software Customer Experience 135

The Product Coalition

APRIL 10, 2022

Having the courage to speak up is one of the things that we are talking about in the leadership workshop that opens the CPO Bootcamp , for example. Every now and then I have a consulting customer where the CEO and the product leader (be it CPO, VP, or Head of Product) work with me together on a regular basis.

Data Visualization 156

Data Visualization Leadership User Testing Customer Experience 156