The Product Coalition

DECEMBER 7, 2020

Leadership without authority is product management 101. and this time use it with the entire management team. Last week’s learning session in the CPO Bootcamp was dedicated to product strategy. One of the things I said there is that strategy starts with the goals. I’ll start with the former.

Leadership 89

Leadership Strategy Product Strategy User Testing 89

Product Management University

SEPTEMBER 10, 2023

As the customer success manager (CSM) role evolves into more of a strategic customer leadership role versus a tactical reactionary role, it’s critical to build relationships with customer executives, and in most cases, it’s not as difficult as you think. Most CSMs are interacting with managers in the day-to-day operations.

Customer Experience 130

Customer Experience Product Research Government Leadership 130

The Product Coalition

DECEMBER 6, 2023

The Critical Role of Product Strategy When Money Is Scarce (Part 1 — Seed) A good product strategy is something every company needs. Here is how a product strategy can help you create business results, even when the market is not in your favor. heard my explanation and immediately said — ‘oh, you are doing product strategy’.

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Product Strategy Research Software Strategy User Testing 107

Modus Create

JUNE 23, 2021

There are two ways to talk about transformational leadership. . We can dive deep into the academic theory created by Bruce Avolio and Bernard Bass in 1991 and understand how it fits into the broader Full Range Leadership Model. . But first, let’s define transformational leadership. . What is Transformational Leadership?

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Leadership Technical Review Data Visualization Vision 95

The Product Coalition

DECEMBER 11, 2023

In part two of this summary, I am moving to talk about strategy and leadership insights. Today I will focus more on leadership and strategy. Strategy and Focus It almost doesn’t matter what drove a company to work with me originally, at some point we get to strategy. They are also the hardest to minimize.

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Workshop Customer Feedback Leadership User Testing 78

Gainsight

APRIL 4, 2023

Salesforce’s Courtney Guerci, Sr Program Manager – Technical Support Strategy & Operations, recently joined Gainsight’s Tim Van Lew for a “Titans Of Scale” webinar. Leadership also observed the system fatigue that resulted from employees having to administer processes among all of the tools.

Research Software 52

Research Software Customer Experience User Testing Leadership 52

Bain Public

APRIL 17, 2020

Career Development Program Details: Whether you are a Founder or part of the Product, Engineering or leadership team, you need actionable strategies and impactful techniques that drive results today. The 12 lessons will cover the tactics, strategies and mindsets that underpin the 3 steps thinking. Where do I manage the roadmap?

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Workshop Leadership Document Roadmap 52

The Product Coalition

DECEMBER 19, 2021

The first product manager in a startup is a critical role with immense impact on the startup’s success?—?both As the VP Product at a startup, I knew I had to work hands-on, and hiring a product manager to take the load off of me would happen only when it became absolutely necessary. both in the short and long term. and during?—?the

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Product Management Product Manager User Testing Weak Development Team 164

The Product Coalition

JUNE 13, 2021

Product strategy is one of the most important tasks of the product leader, and definitely one of the hardest things to do. This should be your first step into product strategy. Looking at long-term goals is definitely one of the things that make any strategy hard to build, but for product strategy that is not the hardest part.

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Vision Product Strategy Strategy User Friction 104

The Product Coalition

FEBRUARY 1, 2021

Product management requires so many diverse skills that most likely your people are more experienced than you at least in some of them. If the people reporting to you know better how to do their job, what is your role as a manager? If they can’t be the professional mentor of the product manager, what is it that they should be doing?

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CTO Coach Reporting Tools CTO Management 97

Product Innovation Educators

APRIL 17, 2023

How organizations can empower product managers Today we are talking about what a product-led organization is, barriers that can prevent an organization from being product-led, and actions to create the product-led organization. He has a great deal of experience that has helped him be well-rounded in product management. Not really.

Customer Experience 95

Customer Experience Leadership Startups Engineering 95

ProductPlan

JUNE 5, 2020

Product management is certainly no exception. Product managers and leaders need to find ways to keep learning and growing in an ever-evolving product environment. There’s an abundance of books, podcasts, as well as events at your disposal that cover various product management topics. We’ve scoured the certification landscape.

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Certifications Customer Experience Artificial Inteligence Product Management 95

Product Management University

JUNE 5, 2023

Most product managers know how to create a product vision, but that’s not the hard part. Product managers often refer to their product vision as “my north star.” Of course, investors will get on board with anything that supports financial growth but product managers don’t work with investors on a daily basis.

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Vision Product Research User Testing Customer Experience 130

The Product Coalition

DECEMBER 11, 2023

Part of your role as a product leader is pure management: management of the execution, and of the people who report to you. It can be quite challenging, both because it is objectively complex and because of time management. In order to succeed, make sure to create the management routines that would help you. Here’s how.

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Reporting Tools Management Management Document 78

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Customer Success Team Management. Customer Success Leadership. Retention, Renewal, and Upsell Strategies. Churn and Risk Management. Managing Customer Relationships. Customer Success Leadership.

Feedback Software 111

Feedback Software Customer Experience Customer Feedback User Testing 111

The Product Coalition

DECEMBER 31, 2023

As you might have noticed from reading this blog, I share many stories related to my personal relationships as a means to talk about product leadership. Often it’s because so much of product leadership is about relationships. But the point I want to make today isn’t about relationships, and still, that’s what the story is about.

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User Testing Workshop B2B Leadership 102

The Product Coalition

MARCH 12, 2023

You are looking for a partner to join your team and take a significant leadership role. We help them with their product strategy as well as building a strong product organization. That’s why they are looking to hire a product leader and not just a senior product manager. Hiring a product leader is never easy.

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User Testing Product Research Consulting Leadership 107

The Product Coalition

DECEMBER 11, 2023

So you have done your planning and now want to communicate your roadmap to management or to the team. Photo by Tamil Vanan on Pexels You might have heard that I’m writing a book on product leadership. Photo by Tamil Vanan on Pexels You might have heard that I’m writing a book on product leadership.

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Roadmap User Testing Workshop Presentation 78

The Product Coalition

NOVEMBER 15, 2020

When the CEO sets the strategy, what is your role as a product leader? How can you be strategic when the strategy is set by someone else? When we were working on building their strategic roadmap, he asked me a great question: “why do I need to start with the strategy, and specifically when presenting to management?

Leadership 89

Leadership Definition Strategy Roadmap 89

Gainsight

JULY 12, 2023

In short, having a strong CS leader at the helm of your CS Ops strategy is make-or-break. In traditional, high-touch CS, Digital CS, and everything in between, CS Ops is the key ingredient to supercharging Customer Success Manager (CSM) efficiency and ensuring a consistent customer experience. Why Invest in a CS Ops Leader?

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization User Friction 52

The Product Coalition

MAY 1, 2022

Unfortunately, it’s very common that the management or founding team doesn’t see them eye to eye. This step is usually great to debate within the management team. You will still fail to meet all of them, but you will miss an important opportunity to manage it in advance and make the best out of it. Strategy is hard.

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User Testing Customer Experience Product Research Definition 156

The Product Coalition

JUNE 18, 2023

It took me time to understand that I need to present myself as a product leadership coach and product strategy expert rather than a consultant. I talk about it a lot when I speak about product strategy and in the CPO Bootcamp. I really wanted to coach and mentor and help people think, not take hands-on projects upon myself.

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Naming User Testing Feedback Software Weak Development Team 128

The Product Coalition

FEBRUARY 27, 2022

By the way, while the tips here address specific challenges that product leaders face, many of them would apply to any kind of leadership position, and even to non-leadership positions, so feel free to forward it to friends who are currently on the move. and in product leadership positions there is so much of it!

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Weak Development Team Leadership Data Visualization Positioning 137

Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. While this may seem like “old news,” the truth is that many companies are turning to this strategy for the first time. It All Starts with Leadership Alignment.

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Data Visualization Customer Feedback Customer Experience Webinar 52

The Product Coalition

APRIL 18, 2021

Photo by John Tekeridis from Pexels When I decided to move into product management I interviewed, among other companies, for a product management role at Google. It’s Not About Correct Answers One of the misconceptions about product leadership is that there are correct and incorrect answers that you simply need to reveal.

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Research Software User Testing Leadership Weak Development Team 132

The Product Coalition

OCTOBER 30, 2022

It’s All About Leadership Last but not least, prioritizing at the right level not only helps you think, but also helps you explain how you think to others?—?your your colleagues in the company management, all the relevant employees, and higher up in the organization, all the way to the CEO and the board of directors.

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Roadmap Travel User Testing Leadership 115

The Product Coalition

OCTOBER 26, 2020

The role of the product leader goes far beyond managing the product department. Why This Happens Product management is a unique role in so many ways. When it comes to the actual work products that product managers deliver: wireframes and user stories. When do they feel that they can no longer do it themselves?

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User Testing Definition CTO Product Research 126

ProductPlan

JANUARY 7, 2022

Here’s how we define it in ProductPlan’s eBook, 100+ Product Management Terms You Should Know: Digital transformation refers to a company’s move to digital solutions to improve its operations or products. What’s Product Management’s Role in Digital Transformation?

Analytic Tools 84

Analytic Tools Research Software Data Visualization Product Research 84

The Product Coalition

AUGUST 14, 2022

For some reason, most of them want my product strategy and product-market fit lectures during May and June, every year. Unlike the last 3 sessions, the audience in the other training program mostly consisted of freelancers and people who aspire to become product managers. That’s why the product strategy is so important?—?it

User Testing 125

User Testing Feedback Software Product Research Customer Feedback 125

Gainsight

SEPTEMBER 22, 2023

Thought Leadership Think of any well-established company. They’re perpetually linked to their industry due in some part to their commitment to thought leadership; they understand that the most successful companies are the ones that tap into industry conversation and spark discussions that move people to act.

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Education User Friction Customer Experience Customer Feedback 52

The Product Coalition

JULY 30, 2023

Are they struggling to convince management to secure a budget? Once you understand what is it exactly, you can formulate a strategy. For example, my strategic consulting clients usually need me when they realize they have a product strategy problem (even if they don’t call it that way). Do they still want to try alone?

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User Testing Customer Experience Webinar Consulting 107

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Books for Product Managers. Blogs for Product Managers. Slack Groups for Product Managers. Books for Product Managers.

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Books Blog Feedback Software User Testing 80

The Product Coalition

MARCH 27, 2022

Creating a Solid Product Strategy One of the CEOs that I work with as part of my consulting services recently reflected with me on the process we went through for creating their new product strategy. It was a lengthy process, with quite a few trials and errors, until we found the right strategy. Here are 3 such examples.

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Customer Experience Product Research User Testing Data Visualization 133

The Product Coalition

FEBRUARY 18, 2023

This mostly happens with products related to the product space itself — products for product managers and product teams. First, the product manager needs to understand that they need to look for data in general, and for data of that specific kind so that they even want to use the tool. But in product management that is never true.

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Data Visualization Customer Communications Feedback Software User Testing 132

The Product Coalition

DECEMBER 11, 2023

With everything you have to do every day, it is so easy to neglect strategy. But much like code, your product strategy also requires maintenance. Take the breakdown to management, get their feedback, and create alignment. And when left unhandled for too long, you might barely notice, but the impact can be deadly.

Startups 78

Startups User Testing Customer Experience Roadmap 78

The Product Coalition

FEBRUARY 11, 2024

As a product manager or leader, you should always create your own customer advisory board , just less formally. If you have a product marketing manager, this is a good opportunity to involve them. Then, go ahead and check it with customers directly. I’m a big believer in open communication.

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Framework User Testing Customer Experience Definition 105

The Product Coalition

MARCH 19, 2023

Product management is a creative job in the deepest sense: We create products. Level 1: Painting Within the Lines In my first official product role I joined Imperva, then still a relatively young company with ~100 employees, as the product manager of their database security product. Where are you now? Are you up for the challenge?

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