Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Launching Customer Success. Customer Success Team Management.

Feedback Software 111

Feedback Software Customer Experience Customer Feedback User Testing 111

ProductPlan

JUNE 5, 2020

Learning on the job or via a professional mentorship offers the chance to grow and gain valuable experience. But how do you know which ones are worth your time and money? 4 Product Management Certifications That Are Worth Your Time. Key takeaways include product strategy , user research, and the UX/UI design process.

Certifications 95

Certifications Customer Experience Artificial Inteligence Product Management 95

The Product Coalition

MARCH 27, 2022

How can you tell if it’s time to push harder, or should you let things move at their own pace? It adds color to my kitchen, it made me clear the table from other stuff so that it stands out, and every time I look at it I’m filled with joy. These rounds take time. We all want results, and the sooner the better. But some things?—?especially

Customer Experience 133

Customer Experience Product Research User Testing Data Visualization 133

Gainsight

OCTOBER 17, 2022

It happens to be very good advice, especially when times get tough. . For those of us in the SaaS space, 2022 has certainly been one of those tough times. You might say it’s time for a customer-centric twist on that classic catchphrase: Keep calm and double down on your customers. . But you know what?

Customer Experience 59

Customer Experience CTO Leadership Strategy 59

The Product Coalition

DECEMBER 7, 2020

Leadership without authority is product management 101. and this time use it with the entire management team. Your goals are not to deliver products that your customers will love. One of the common examples is when developers give you time estimates that are much higher than what you can afford for a certain feature.

Leadership 89

Leadership Strategy Product Strategy User Testing 89

Modus Create

JUNE 23, 2021

There are two ways to talk about transformational leadership. . We can dive deep into the academic theory created by Bruce Avolio and Bernard Bass in 1991 and understand how it fits into the broader Full Range Leadership Model. . But first, let’s define transformational leadership. . What is Transformational Leadership?

Leadership 95

Leadership Technical Review Data Visualization Vision 95

Centercode

FEBRUARY 18, 2021

User Experience as a field? Give Elon a little more time.). In a relatively short amount of time, we’ve gone from buying personal computers to buying televisions, cars, washing machines, even toothbrushes with their own computers inside. This rapid evolution shapes and is shaped by today’s customers.

User Testing 59

User Testing Customer Experience Feedback Software Data Visualization 59

Gainsight

SEPTEMBER 22, 2023

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. Here’s how to win more business with digital customer education —and how it can help you stand out from the crowd in the increasingly complex business world. Very little.

Education 52

Education User Friction Customer Experience Customer Feedback 52

The Product Coalition

DECEMBER 10, 2023

However, provoking productive disagreements is a key leadership skill you want to master. Here is how fostering healthy debates is essential for effective leadership and better outcomes. I’m not talking just about specific work experience, but also about much softer skills that were always there but now come to fruition.

ChatGPT 120

ChatGPT Leadership Customer Experience Finance 120

Alchemer Mobile

NOVEMBER 23, 2021

Whether you’re new to the product management field or a seasoned professional, it’s always valuable to learn from your peers’ lived experiences. We recently sat down with four product experts and asked them about their experiences in this field. What have been your favorite ways to connect and get feedback from your customers?

Technical Review 245

Technical Review Feedback Software Product Management Product Manager 245

Product Innovation Educators

APRIL 17, 2023

He has a great deal of experience that has helped him be well-rounded in product management. Paul acquired the breadth of experience through his leadership roles at San Francisco Bay Area startups and high-growth companies. I wondered why product managers last such a short time at each organization. Not really.

Customer Experience 95

Customer Experience Leadership Startups Engineering 95

Gainsight

APRIL 4, 2023

In the discussion, she outlined the change management process she and her team followed in order to empower hundreds of their Technical Account Managers (TAMs) around the globe to improve customer success outcomes with Gainsight. Leadership was sensitive to the tactical and emotional impact of the change.

Research Software 52

Research Software Customer Experience User Testing Leadership 52

Gainsight

DECEMBER 1, 2022

Customer Success (CS) leadership roles can be hard to define. If you interviewed 100 SaaS CEOs about what’s in and out of scope for a Chief Customer Officer (CCO) , chances are you’d get 200 answers. As an emergent position in a highly competitive industry, jumping into a leadership role can be intimidating.

Customer Feedback 52

Customer Feedback Customer Experience Leadership Branding 52

The Product Coalition

NOVEMBER 13, 2023

A product strategy is often the missing link that would convert your efforts into actual revenue. Product-market fit is achieved when you have consistent and sustainable sales for a certain product with a certain customer profile. Your product makes sense for your first few customers. It’s time to grow.

Product Strategy 118

Product Strategy Strategy User Testing Weak Development Team 118

The Product Coalition

JULY 30, 2023

A need is more than a general desire, and you should trust your customers’ actions more than their words. Hint: it was about the importance of delivering value to your customers as means for business success , I’m sure you understand why it resonated with me ?. That’s a long time to wait as a business owner.

User Testing 107

User Testing Customer Experience Webinar Consulting 107

The Product Coalition

JULY 16, 2023

My personal passion is to bring back this very important dimension into product management and leadership. Product Leadership Is a Business Role I make a distinction between product management and product leadership. If you don’t know what they are, now is the time to start asking and make sure you get proper answers.

Strategy 138

Strategy Product Management Product Manager Management 138

The Product Coalition

DECEMBER 4, 2023

A product strategy is often the missing link that would convert your efforts into actual revenue. Product-market fit is achieved when you have consistent and sustainable sales for a certain product with a certain customer profile. Your product makes sense for your first few customers. It’s time to grow.

Product Strategy 107

Product Strategy Strategy User Testing Weak Development Team 107

Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. As we enter the post-pandemic era, we have learned that customer success was one of the leading reasons companies who invested in CS fared better than those who did not.

Data Visualization 52

Data Visualization Customer Feedback Customer Experience Webinar 52

The Product Coalition

JANUARY 28, 2024

Your product sells not for its features, but for the value it brings to your customers. True product value lies in understanding and meeting the deeper, often unspoken needs of customers, beyond just functionality. Here’s a three-step approach to ensure products connect with users on a more meaningful level.

Framework 105

Framework Feedback Software User Testing Customer Experience 105

The Product Coalition

DECEMBER 25, 2022

Your customers’ ecosystem has more impact on your ability to succeed than you might think. As a product leadership academy, we have many presentations. Bottom line, I work on many presentations, all the time. Having to reopen the file every time I try to save it creates massive inconvenience for me. Here is why.

User Testing 111

User Testing Customer Experience Presentation Engineering 111

Gainsight

DECEMBER 15, 2023

So what does that mean to Customer Success (CS) orgs? Why CS Needs to Learn How to Speak CFO For years, we’ve been talking about your CS team being trusted advisors to your customers and doing the important work of helping them be more successful. Welcome to the brave new world of being more accountable for revenue.

Sales Training 52

Sales Training Reporting Tools Customer Experience Data Visualization 52

Bain Public

APRIL 17, 2020

Career Development Program Details: Whether you are a Founder or part of the Product, Engineering or leadership team, you need actionable strategies and impactful techniques that drive results today. We work with you as partners by sharing product leadership best practices. Not sure if my team has the time.

Workshop 52

Workshop Leadership Document Roadmap 52

The Product Coalition

DECEMBER 31, 2023

To make the point I wanted to make, I shared a story from the time I met my husband. As you might have noticed from reading this blog, I share many stories related to my personal relationships as a means to talk about product leadership. Often it’s because so much of product leadership is about relationships. But is it enough?

User Testing 102

User Testing Workshop B2B Leadership 102

Mixpanel

NOVEMBER 8, 2021

Let me jump right in: With product analytics, customer retention isn’t just something you measure after the fact; it should be something you can learn to predict (and then improve). With time, you can learn quite a bit about your users, your platform, and just how important it is to challenge your assumptions.

Data Visualization 116

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 116

Product Innovation Educators

JULY 31, 2023

Starting from the customer experience to build products customers love Today we are talking about the “working backwards” approach to product that was created at Amazon. He joined Amazon in 1998—four years after its founding—and spent the next 12 years as part of Amazon’s senior leadership team.

Data Visualization 84

Data Visualization Feedback Software Customer Feedback Document 84

Gainsight

JULY 12, 2023

As Customer Success (CS) matures and enters a digital era, operations have never been more pivotal. CS teams are charged with perfecting a seamless omnichannel customer experience throughout the entire user journey, while working at peak efficiency. (No No pressure!)

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization User Friction 52

The Product Coalition

SEPTEMBER 19, 2021

The fact that your potential customers have a problem, doesn’t mean that they are willing to do what it takes to solve it. I knew about the idea of laser eye surgery for a long time but was always too afraid to even think about it. But I can tell you that I was still afraid this time too. I was still afraid.

User Testing 139

User Testing Customer Experience Product Research Startups 139

The Product Coalition

MAY 1, 2022

It deals with many unknowns, as well as multiple dimensions and variables at any given time. I realized that this is something that I do whenever I’m helping my consulting customers or the CPO Bootcamp participants to make strategic decisions. about the market, the customers, the product, the business, the plans ahead?

User Testing 156

User Testing Customer Experience Product Research Definition 156

The Product Coalition

DECEMBER 11, 2023

In part two of this summary, I am moving to talk about strategy and leadership insights. But every now and then, for example, when I share the insights with my customers (many of them wanted to use our time together to simply hear how it was), I remember what a great privilege it was to attend this workshop, and I feel truly grateful.

Workshop 78

Workshop Customer Feedback Leadership User Testing 78

The Product Coalition

FEBRUARY 11, 2024

We were monitoring our customers’ databases, and the architecture caused a severe performance impact on the databases themselves. It was an informed decision before my time there, that allowed us to release something very quickly. While none of our customers wanted to use this feature, many of them wanted to have the option.

Framework 105

Framework User Testing Customer Experience Definition 105

Product Innovation Educators

FEBRUARY 22, 2021

Our 14 leadership principles are woven into the DNA of everyone who works there and every process in the company, and six of them are directly related to innovation: Customer obsession—people wake up every day trying to figure out how to delight their customers. 7:47] How did you see customer obsession encouraged at Amazon?

Customer Feedback 82

Customer Feedback User Testing Customer Experience Product Management 82

The Product Coalition

APRIL 18, 2021

But I knew it was coming, so I spent some time thinking about it prior to the interview. I thought for a moment and then answered “because it’s time, it would be the next big thing” or something of that sort. Product leadership deals with so many unknowns, that the absolute truth is not reachable in most cases. Yes”, I said.

Research Software 132

Research Software User Testing Leadership Weak Development Team 132

The Product Coalition

JUNE 18, 2023

It took me time to understand that I need to present myself as a product leadership coach and product strategy expert rather than a consultant. With sales-led, which is also a bad name, the model means giving each customer exactly what they want and following the money. After $10M ARR the opposite is true, and PLG wins big time.

Naming 128

Naming User Testing Feedback Software Weak Development Team 128

The Product Coalition

APRIL 10, 2022

It blew my mind because I can guarantee you that I was the most sporty student in school at the time. Having the courage to speak up is one of the things that we are talking about in the leadership workshop that opens the CPO Bootcamp , for example. How can it be that it wasn’t enough to get an A in sports?

Data Visualization 156

Data Visualization Leadership User Testing Customer Experience 156

The Product Coalition

APRIL 22, 2023

Product leadership seems to require nonstop negotiation with everyone you work with. For those who didn’t, it’s a book by Chris Voss, a hostage negotiator who took his experience to teach and coach people in the everyday negotiation conversations we all have — with our customers, peers, and even in our personal lives.

Books 137

Books Customer Experience Leadership User Testing 137

Userpilot

MARCH 23, 2022

If you want to measure customer loyalty and user sentiment in general, following NPS best practices is a must. There’s much more to NPS than sending users a customer feedback survey. Net Promoter Score (NPS) is a customer satisfaction metric measured on a 10-point scale. The short answer is YES.

Product Research 87

Product Research Feedback Software Analytic Tools Research Software 87

The Product Coalition

OCTOBER 30, 2022

I couldn’t imagine traveling this way, and potentially missing on things that we could have done had we just planned ahead of time. Do we prefer nature or urban experiences? Now it’s time to bring in the bottom-up part. But at the deeper level, it also instills trust in leadership. What is the role of food in the trip?

Roadmap 115

Roadmap Travel User Testing Leadership 115