The Product Coalition

DECEMBER 11, 2023

We all want maximum value for minimum effort or cost. In times of an economic downturn, it is very tempting to offer less for lower prices. But is it really what your customers want? Here’s how to look at it in order to make the right decision for your customers. But which one is more important? I decided to meet B.,

Customer Experience 78

Customer Experience User Testing Weak Development Team Research Software 78

ProductPlan

JUNE 5, 2020

There’s an abundance of books, podcasts, as well as events at your disposal that cover various product management topics. Learning on the job or via a professional mentorship offers the chance to grow and gain valuable experience. Here’s even more good news: There are many product management certifications and courses available today.

Certifications 95

Certifications Customer Experience Artificial Inteligence Product Management 95

The Product Coalition

AUGUST 13, 2023

But to truly solve customers’ problems, founders and product leaders must think beyond what they already know about the product. Unfortunately, in the case of your morning meeting — it is going to happen, and it’s a big one which you must attend and arrive on time too. How to solve a certain customer problem?

Customer Experience 113

Customer Experience User Testing Generative AI Books 113

The Product Coalition

MARCH 27, 2022

How can you tell if it’s time to push harder, or should you let things move at their own pace? It adds color to my kitchen, it made me clear the table from other stuff so that it stands out, and every time I look at it I’m filled with joy. These rounds take time. We all want results, and the sooner the better. But some things?—?especially

Customer Experience 132

Customer Experience Product Research User Testing Data Visualization 132

The Product Coalition

DECEMBER 11, 2023

The customer journey is such an important tool when building your product strategy. In product-led growth, its importance is even more significant. The initial versions I get as a response are usually so oversimplified that they are useless for any discussion or strategic effort. Here is an example of how it really works.

User Testing 78

User Testing Customer Experience Systems Review Enterprise 78

The Product Coalition

JULY 17, 2022

Product managers need to talk to customers. Here is what my boss once taught me about how to really listen to our customers. Photo by David Clode on Unsplash In SVPG’s Coach the Coaches workshop held last month in London, Marty Cagan talked about the fact that product managers must have direct access to customers.

Customer Experience 125

Customer Experience User Testing Workshop Data Visualization 125

The Product Coalition

NOVEMBER 13, 2023

You blame the market, but often that’s just overlooking the real problem. A product strategy is often the missing link that would convert your efforts into actual revenue. Photo by Tomas Sobek on Unsplash Nobody likes tough market conditions, but it can also be an opportunity.

Product Strategy 117

Product Strategy Strategy User Testing Weak Development Team 117

The Product Coalition

DECEMBER 4, 2023

You blame the market, but often that’s just overlooking the real problem. A product strategy is often the missing link that would convert your efforts into actual revenue. While I understand this distinction, I believe that a company cannot reach real product-market fit without nailing down its GTM, and vice versa.

Product Strategy 106

Product Strategy Strategy User Testing Weak Development Team 106

The Product Coalition

DECEMBER 7, 2020

Leadership without authority is product management 101. But as a product executive, you must take it to the next level?—?and and this time use it with the entire management team. Last week’s learning session in the CPO Bootcamp was dedicated to product strategy. But that’s not the real reason.

Leadership 89

Leadership Strategy Product Strategy User Testing 89

The Product Coalition

DECEMBER 10, 2023

However, provoking productive disagreements is a key leadership skill you want to master. Here is how fostering healthy debates is essential for effective leadership and better outcomes. I’m not talking just about specific work experience, but also about much softer skills that were always there but now come to fruition.

ChatGPT 120

ChatGPT Leadership Customer Experience Finance 120

The Product Coalition

MAY 6, 2023

Your customers seem to want new features all the time. If they use your product, that’s a great signal — it means they care and they want to do more with it. Today I want to talk about a specific type of saying ‘no’, one that not many product managers even realize is an option: saying ‘no’ to customer requests.

User Testing 125

User Testing Customer Feedback Customer Experience Research Software 125

The Product Coalition

APRIL 1, 2023

was the first product manager I ever hired. A brilliant guy, with many years of tech leadership experience, but none in product management. Still, he was one of the best hires I made in this area and he turned out to be a product star. When I hired him I already had a lot of experience in people management.

Product Management 128

Product Management Product Manager Management Management 128

The Product Coalition

JULY 16, 2023

My personal passion is to bring back this very important dimension into product management and leadership. Product Leadership Is a Business Role I make a distinction between product management and product leadership. Job titles generally reflect that distinction but not always.

Strategy 137

Strategy Product Management Product Manager Management 137

PMLesson's Ace the PM Interview

APRIL 25, 2022

Have you recently been invited to a product marketing manager interview? One of the best and first things you should do is review the most common product marketing interview questions and answers. Product marketing managers play a critical role in bringing new products to market.

Product Marketing 52

Product Marketing Marketing Research Software User Testing 52

The Product Coalition

JULY 30, 2023

Your product might be awesome, but if there is no significant need on the other side, it wouldn’t succeed. A need is more than a general desire, and you should trust your customers’ actions more than their words. His stats showed that over 60% of his customers only bought from him after having known him for two years or more.

User Testing 106

User Testing Customer Experience Webinar Consulting 106

The Product Coalition

DECEMBER 31, 2023

Photo by Pixabay I recently led a product-market fit workshop at a known company in the Israeli tech industry. It is a well-established company, a leader in its domain, but it still needs to deliver new products to the market so product-market fit is a very relevant topic. What was it that wasn’t working?

User Testing 102

User Testing Workshop B2B Leadership 102

The Product Coalition

DECEMBER 11, 2023

There comes a time with every product when there is a focus on sales. Money time. But like pregnancy, sales processes take time and can’t always be rushed. This had led me to the exact result that I dreaded — failing miserably in various 2nd-time opportunities, only because I was so nervous. What is it then?

User Testing 78

User Testing Customer Experience Product Research Consulting 78

The Product Coalition

NOVEMBER 27, 2022

They debugged their code on paper, multiple times, before it actually ran for the first time. Back then, the impact was boxes and boxes of punched cards, and endless compilation time on the single computer everyone had to share. You have users and even happy customers, but the next level of success is yet to come.

Customer Experience 137

Customer Experience Feedback Software User Testing Product Research 137

Alchemer Mobile

MARCH 17, 2020

Between interfacing with multiple teams, coordinating release schedules, prioritizing customer happiness, driving the mobile product roadmap, messaging product announcements internally and externally, and myriad other activities, the list of “to-do’s” for mobile product managers may seem endless, and the job is ever-changing.

User Testing 147

User Testing Feedback Software Technical Review Customer Experience 147

The Product Coalition

JANUARY 28, 2024

Your product sells not for its features, but for the value it brings to your customers. True product value lies in understanding and meeting the deeper, often unspoken needs of customers, beyond just functionality. Here’s a three-step approach to ensure products connect with users on a more meaningful level.

Framework 104

Framework Feedback Software User Testing Customer Experience 104

The Product Coalition

FEBRUARY 11, 2024

We were monitoring our customers’ databases, and the architecture caused a severe performance impact on the databases themselves. It was an informed decision before my time there, that allowed us to release something very quickly. While none of our customers wanted to use this feature, many of them wanted to have the option.

Framework 104

Framework User Testing Customer Experience Definition 104

The Product Coalition

JUNE 18, 2023

It took me time to understand that I need to present myself as a product leadership coach and product strategy expert rather than a consultant. With sales-led, which is also a bad name, the model means giving each customer exactly what they want and following the money. Not all markets want to buy this way.

Naming 127

Naming User Testing Feedback Software Weak Development Team 127

The Product Coalition

OCTOBER 26, 2021

The team resents me and senior leadership supports me. I’m having to manage upwards to get the support to take the team on the journey towards accelerated product strategizing but I am creating enemies. I got this message as part of a Facebook discussion on the role of the product leader. I am burning out.”

Leadership 153

Leadership Messaging Customer Experience Travel 153

The Product Coalition

DECEMBER 25, 2022

There are many ingredients needed in order for your product to succeed. Not all of them are related to your product, or even to your product’s domain. Your customers’ ecosystem has more impact on your ability to succeed than you might think. As a product leadership academy, we have many presentations.

User Testing 110

User Testing Customer Experience Presentation Engineering 110

The Product Coalition

DECEMBER 11, 2023

In part two of this summary, I am moving to talk about strategy and leadership insights. But every now and then, for example, when I share the insights with my customers (many of them wanted to use our time together to simply hear how it was), I remember what a great privilege it was to attend this workshop, and I feel truly grateful.

Workshop 78

Workshop Customer Feedback Leadership User Testing 78

Gainsight

JULY 12, 2023

As Customer Success (CS) matures and enters a digital era, operations have never been more pivotal. CS teams are charged with perfecting a seamless omnichannel customer experience throughout the entire user journey, while working at peak efficiency. (No No pressure!)

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization User Friction 52

The Product Coalition

MAY 1, 2022

It deals with many unknowns, as well as multiple dimensions and variables at any given time. I realized that this is something that I do whenever I’m helping my consulting customers or the CPO Bootcamp participants to make strategic decisions. about the market, the customers, the product, the business, the plans ahead?

User Testing 155

User Testing Customer Experience Product Research Definition 155

Mixpanel

NOVEMBER 8, 2021

Let me jump right in: With product analytics, customer retention isn’t just something you measure after the fact; it should be something you can learn to predict (and then improve). How could a product manager possibly dig into the data and pull up something that’s genuinely useful for activation and retention?

Data Visualization 116

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 116

The Product Coalition

AUGUST 22, 2021

Since the annual report takes time to prepare and file and is typically filed in Q4 of the following year, I wouldn’t know the real amount of tax that I would have to pay until then. The result was that I knew that the next time I would look at my bank account, I will get a much clearer picture of reality?—?a

Data Visualization 154

Data Visualization Reporting Tools Banking Customer Experience 154

The Product Coalition

SEPTEMBER 19, 2021

The fact that your potential customers have a problem, doesn’t mean that they are willing to do what it takes to solve it. I knew about the idea of laser eye surgery for a long time but was always too afraid to even think about it. But I can tell you that I was still afraid this time too. I was still afraid.

User Testing 138

User Testing Customer Experience Product Research Startups 138

The Product Coalition

APRIL 2, 2020

To survive and succeed, your product leadership must be sharper than ever. Despite its population of 6-million people at the time, it felt like a ghost town. it was my first time in China?—?and When it will happen, things will most likely go back to normal in what would later feel like no time at all.

Leadership 78

Leadership User Testing Agile Travel 78

The Product Coalition

OCTOBER 30, 2022

I couldn’t imagine traveling this way, and potentially missing on things that we could have done had we just planned ahead of time. Do we prefer nature or urban experiences? It’s much more important to say that we are trying to establish initial signals of product-market fit than to say that we need a certain ARR value.

Roadmap 114

Roadmap Travel User Testing Leadership 114

The Product Coalition

APRIL 22, 2023

Product leadership seems to require nonstop negotiation with everyone you work with. For those who didn’t, it’s a book by Chris Voss, a hostage negotiator who took his experience to teach and coach people in the everyday negotiation conversations we all have — with our customers, peers, and even in our personal lives.

Books 136

Books Customer Experience Leadership User Testing 136

The Product Coalition

APRIL 18, 2021

But I knew it was coming, so I spent some time thinking about it prior to the interview. I thought for a moment and then answered “because it’s time, it would be the next big thing” or something of that sort. For example, one of the most innovative ideas I had throughout my career was Twiggle’s product. Yes”, I said.

Research Software 131

Research Software User Testing Leadership Weak Development Team 131

The Product Coalition

APRIL 10, 2022

It blew my mind because I can guarantee you that I was the most sporty student in school at the time. Having the courage to speak up is one of the things that we are talking about in the leadership workshop that opens the CPO Bootcamp , for example. How can it be that it wasn’t enough to get an A in sports?

Data Visualization 156

Data Visualization Leadership User Testing Customer Experience 156

Gainsight

NOVEMBER 15, 2021

To create momentum for your company, scale your efforts, and achieve your valuation goals, you need to use Net Retention Revenue (NRR) as your North Star. NRR is not only the result of cross-departmental efforts, but it is also a more nuanced measurement of your annual revenue. Operationalize Your Customer Success Efforts.

Feedback Software 52

Feedback Software Customer Experience Reporting Tools Data Visualization 52

The Product Coalition

NOVEMBER 23, 2021

as one would expect, had a lot of experience in setting systems up, keeping everything running and organized, with proper procedures and dashboards in place. Backed by a rich business background, he took over the sales and marketing departments and started to put them on an operational pace that created stability and transparency.

Product Management 144

Product Management Product Manager Data Visualization Management 144