The Secret PM Handbook

MAY 5, 2017

One of the most challenging questions about product management has been – in my experience – “What is Product Management?”. It’s in our name, right?) Product” involves things like: Requirements or user stories or features. And indeed, as a product manager “product” is where you spend a lot of your time, typically.

Framework 150

Framework User Testing Product Management Product Manager 150

Lenny Rachitsky

JUNE 9, 2024

He’s most recently the author of Fall in Love with the Problem, Not the Solution: A Handbook for Entrepreneurs , hailed by Steve Wozniak as the “Bible for entrepreneurs.” It will help you deliver value to users, tell a more inspiring story about your company, and recruit a team.

CTO Coach 98

CTO Coach Customer Experience User Testing Startups 98

The Secret PM Handbook

MARCH 28, 2018

In my articles about go to market , I always mention the importance of “customer stories.” How will it suck for you, for the customer, for the company? It’s used the time in big Hollywood blockbusters.). This structure has an obvious name – Problem-Solution-Result. This makes a great story line! (It’s

Customer Experience 170

Customer Experience Demo Agile Article 170

Sachin Rekhi

MARCH 1, 2020

Ernest Hemingway When it comes to what I write about, I subscribe to Ernest Hemingway's perspective that our best writing comes from the experiences of our lives. The Hierarchy of User Friction. My goal is to teach Zoe dozens of life's important lessons by sharing authentic, vulnerable stories about experiences in my own life.

Data Visualization 198

Data Visualization User Testing Customer Feedback Software Review 198

Intercom, Inc.

JUNE 26, 2019

Intercom has been holding events for years now, from large scale World Tours to more intimate Building Intercom events, with our founders, leaders and teammates delivering acclaimed talks on everything from building software to scaling your customer support team. Good talks are not about that time you built a cool new tool in your job.

Feedback Software 215

Feedback Software Education Presentation Events 215

Mind the Product

FEBRUARY 1, 2019

getting a certification (be it scrum, agile, product, coaching … you name it). hitting a specific metric (revenue/users/conversion, etc). Research into Approach goals and Avoidance goals shows that if we frame our goals as a positive (Approach), we have a better chance of success and feeling positive about the experience.

CTO Coach 144

CTO Coach User Testing Research Software Product Research 144

Intercom, Inc.

SEPTEMBER 19, 2019

It’s a timely conversation for us, coming hot on the heels of the release of our book Intercom on Sales last month and Steli’s own book The 2020 Startup Sales Playbook this week. When not writing his sales handbook, he’s been overseeing the change from Close.io Short on time? We have so many customers around the world.

Weak Development Team 184

Weak Development Team Customer Experience Startups Reporting Tools 184

Sequent Learning

SEPTEMBER 4, 2019

Fundamentals of Product Management – For the Last Time. Still other times, I’m troubled by the actions taken by leaders in companies who direct efforts of product people that don’t directly benefit a customer or that promote decisions without strategic context. Tactics don’t get you over the finish line.

Customer Experience 63

Customer Experience Research Software Product Management Product Manager 63

The Secret PM Handbook

MAY 12, 2017

” Or “Epics” or “User Stories.” We want to help our customers have better, more successful lives and to achieve their business and personal goals. But if we’re not careful, it’s easy to lose the connection to this ultimate goal by the time a requirement gets to an engineer. What can we do?

Weak Development Team 210

Weak Development Team User Testing Feedback Software Product Research 210

The Secret PM Handbook

MAY 12, 2017

” Or “Epics” or “User Stories.” We want to help our customers have better, more successful lives and to achieve their business and personal goals. But if we’re not careful, it’s easy to lose the connection to this ultimate goal by the time a requirement gets to an engineer. What can we do?

Weak Development Team 199

Weak Development Team User Testing Feedback Software Product Research 199

Userpilot

JULY 13, 2021

Too often, they are conflated with product tours , leaving the customer confused as to why they are being shown features they don’t need. SaaS companies use walkthroughs to onboard new users, highlight secondary features , and train new staff. There are 3 main areas in which SaaS companies use walkthroughs: New user onboarding.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Nulab

JANUARY 13, 2020

The onboarding experience for a new hire should be smooth and well-managed. But there are simple ways to make employees’ onboarding experiences comfortable. Send the welcome packet to the new hire a week or two before they join, so they can review it ahead of time. Twitter: @Venngage. But this isn’t always what happens.

Customer Experience 88

Customer Experience Events User Testing Education 88

Intercom, Inc.

JULY 25, 2018

Short on time? Well conveniently it turns out they just build the exact thing customers need, exactly as we wanted it created. While this hasn’t happened to us at Intercom, I’ve seen it happen so many times from the sidelines that I’d be remiss to not mention it. And it’s usually your fault.

Onboarding KPIs 152

Onboarding KPIs User Testing Startups Vision 152

Intercom, Inc.

OCTOBER 24, 2019

As one of the first 10 employees at Instagram, Bailey was wowed by the generosity and kindness that led early users to from Instameets around shared interests and hobbies. Short on time? To form a successful community, a company must be willing to collaborate, trust and empower its users and customers.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. Why does retention management take so much time and effort? TL;DR- 13 Customer Retention Strategies.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Reporting Tools 91

Reporting Tools Onboarding KPIs Research Software Data Visualization 91

The Product Coalition

AUGUST 14, 2017

but in terms of ideology, as a PM, you will either be driven by a greater good that your product aims at serving, or you will be driven by smaller, tighter, one-step-at-a-time executables that your product arms solves your customer problems with. A Traffic Jam Unfortunately, product management does not come with a handbook.

Vision 60

Vision User Testing Management Management 60

The Product Cafe

JANUARY 18, 2024

Now is the perfect time to take action and start making those changes!✨ We've been following them for a long time and are really grateful for their unique insights. Enzo Avigo A ten-year veteran in Product Management, focusing on user experience and product strategies. Don’t miss it!

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience User Testing 52

Product Bookshelf

AUGUST 22, 2016

Customer analytics. User and customer empathy. IDEA : How do you create a product that constantly engages the customer? The solution is to develop an emotional ‘hook’ that fundamentally changes user behavior. By doing so, your product becomes part of your customers’ habits and daily routine. by Nir Eyal.

Data Visualization 48

Data Visualization Books User Testing Customer Experience 48

Business Acumen Institute

SEPTEMBER 18, 2023

Some of you also know me through some of the books I’ve written, namely Product Manager’s Desk Reference, Business Acumen Handbook, and so on. So we have technical solutions that don’t necessarily solve a customer problem. Understand customer needs. I’ve got a couple of points I wanna take today.

Data Visualization 40

Data Visualization Reporting Tools User Testing Research Software 40

Imaginary Cloud - Design

MAY 22, 2019

The panoply of titles is an undeniable reality as you can name, for instance, service designers, design strategists, innovation consultants, and even UX designers. What I advise you to do is to focus on their common ground – the user and the experience – rather than on the title.

Research Software 59

Research Software User Testing Weak Development Team Customer Experience 59

Gainsight

MAY 10, 2021

Top Picks: Simplifying Customer Success Track. Spotlight: Lorna Henri, Vice President of Customer Success at Modern Health. Topic: Launching Customer Success Fast. Creating a Customer Success organization or team from scratch is never easy. Lorna is the VP of Customer Success at Modern Health. Register here.

Data Visualization 52

Data Visualization Travel Customer Experience Customer Feedback 52

Business of Software Conference

DECEMBER 14, 2023

You set the rules and write the handbook. Cohen goes on to explain that his decision to ‘throw the rule book out the window’ and blog his own way not only garnered him thousands of subscribers in a short amount of time but also allowed him to hire ‘one of the top 5 WordPress people on Earth’. This is liberating.

Software Review 64

Software Review Weak Development Team User Testing Customer Experience 64

Alchemer Mobile

OCTOBER 22, 2020

Solving problems quickly, efficiently, and with customer needs as the north star separated the great brands from the good ones in a year that has completely changed the way we digitally engage with brands we love. How to Create Products and Services Customers Want. creating compelling products and services customers want to buy.

Books 236

Books Research Software Feedback Software Product Management 236

Modus Create

NOVEMBER 12, 2024

By streamlining and optimizing the onboarding process, businesses can significantly improve employee retention, accelerate time-to-productivity, and foster a positive work environment. Businesses should leverage automation and AI to transform critical processes like onboarding, which increases efficiency and improves the employee experience.

Onboarding KPIs 40

Onboarding KPIs Feedback Software Research Software Customer Experience 40