The Secret PM Handbook

MARCH 28, 2018

This structure has an obvious name – Problem-Solution-Result. The post 3 Simple Steps To Make Your Customer Stories 10x Better appeared first on The Secret Product Manager Handbook. And if you find a deeper underlying problem during the solution portion, it also shows how smart you are. You can abbreviate it PSR.

Customer Experience 207

Customer Experience Weak Development Team Demo Agile 207

The Secret PM Handbook

MARCH 28, 2018

This structure has an obvious name – Problem-Solution-Result. The post 3 Simple Steps To Make Your Customer Stories 10x Better appeared first on The Secret Product Manager Handbook. And if you find a deeper underlying problem during the solution portion, it also shows how smart you are. You can abbreviate it PSR.

Customer Experience 170

Customer Experience Demo Agile Article 170

The Product Coalition

AUGUST 14, 2017

A Traffic Jam Unfortunately, product management does not come with a handbook. Do you see handbooks on ‘how to navigate through traffic’ that go beyond driving etiquette and into realistic situations? This set of processes is what will etch your name in your organisation’s growth story. But the ground reality?

Vision 60

Vision User Testing Feedback Software Management 60

Intercom, Inc.

JUNE 26, 2019

Take cues from the event name, the stage name (if applicable) and the theme (of either the event or stage). Invision has a handbook on the principles of animation and a breakdown of animating designs in Keynote. You’re more likely to get people to laugh or clap for longer and louder. What does your audience want to know?

Feedback Software 215

Feedback Software Education Presentation Events 215

Mind the Product

FEBRUARY 1, 2019

getting a certification (be it scrum, agile, product, coaching … you name it). Evidence based coaching handbook: Putting best practices to work for your clients. A few of the most common that I’ve heard over the last few weeks, include: mastering a new method or skill (design sprints are popular again this year). getting a promotion.

CTO Coach 101

CTO Coach User Testing Research Software Certifications 101

Business of Software Conference

DECEMBER 14, 2023

You set the rules and write the handbook. Here’s the analogy: None of those things are going to make or break the startup either’, he explains. How to Break This Rule: Make your own rules. This is liberating. Additionally, the expert insisted they didn’t need to work so hard and should take more time off.

Software Review 64

Software Review Weak Development Team User Testing Customer Experience 64

The Secret PM Handbook

SEPTEMBER 16, 2016

Name Image Description. Each quadrant has a name, such as the "Cash Cow" - products with large market share in markets with slow growth. Cash cows throw off cash (hence the name) that can be used to grow Stars - products with a small share in a high growth markets. Stacking ranking is a “one-dimensional” structure.

Product Management 275

Product Management Product Manager Product Research User Testing 275

Gainsight

JUNE 11, 2021

Exploring the Connection Between Customer Education & Customer Success co-starring Ruben Rabago, Chief Customer Officer at Intellum and author of “The Customer Success Professional’s Handbook” and Greg Rose, Chief Experience Officer at Intellum. Major Takeaways: “Customer education activates customer success.”

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Intercom, Inc.

OCTOBER 21, 2021

The Guaranteed Customer Experience joins a growing list of works such as The Service Culture Handbook and Customer Service Tip of the Week – a book that brings together the 52 most popular tips from his weekly email blast. When I was researching the book, I came across a story of an entrepreneur named J.R.

Customer Experience 129

Customer Experience User Testing Customer Feedback Airlines 129

Product Bookshelf

AUGUST 22, 2016

Thinkertoys: A Handbook of Creative-Thinking Techniques. Lewis was named by CNN as one of the “top 10 job tweeters you should be following.” Finally, let them customize your product, through personalization, so that they’re more likely to re-engage in the future. Repeat this cycle, and you’ll get them “hooked.”.

Data Visualization 48

Data Visualization Books User Testing Customer Experience 48

SidsAvenue

JANUARY 30, 2013

You start doing whatever is takes to ensure your name doesn’t appear in the list that will be awarded the pink-slip. Think… The Outsourcing Handbook: How to Implement a Successful Outsourcing Process The comments section is all dedicated for your views and thoughts.

Naming 40

Naming Article Development Management 40

Userpilot

MARCH 18, 2021

And by that, I mean naming and addressing potential questions (or objections) that users might ask while using the product. The problem is that many think a good welcome is just by putting in the user’s name and saying, let’s get started. There’s more than one way that marketing can help drive long-term customer retention.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

JULY 13, 2021

This is more effective than an employee handbook since humans tend to retain more information when they actively participate in something, as opposed to passive reading. Many SaaS products have complex internal systems which are not immediately intuitive to use for new employees.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Sachin Rekhi

MARCH 1, 2020

It gets its name dot-dash because Powerpoint by default makes the highest level bullet a dot and then the indented bullet a dash. Strunk & White's handbook entitled The Elements of Style has been my biggest inspiration for writing prose well. This outline took the form of a two-level bulleted list. Scheduling for optimal readership.

Data Visualization 192

Data Visualization User Testing Customer Feedback Software Review 192

Mind the Product

SEPTEMBER 6, 2018

Instead, some product management organizations start defining imaginary personas and use cases – all in the name of customer obsession. How the customer would like to get value out of the product. How one customer differs from another.

Enterprise 144

Enterprise Customer Feedback Customer Experience Reporting Tools 144

Intercom, Inc.

SEPTEMBER 19, 2019

When not writing his sales handbook, he’s been overseeing the change from Close.io This year has been particularly exciting for us: we were able, after five and a half years of negotiation, to purchase Close.com as our new home and domain name, so we went through a rebrand from Close.io to Close.com. I have no idea what has happened.

Weak Development Team 184

Weak Development Team Customer Experience Startups Reporting Tools 184

Gainsight

MAY 10, 2021

What’s in a name? Mary was also a contributor to Gainsight’s CCO, Ashvin Vaidyanathan, and Ruben Rabago’s The Customer Professional Handbook. Familiar Favorites: Customer Success at Scale. Spotlight: Mary Poppen, Chief Customer Officer of Glint at LinkedIn. Topic: Building an End-to-End Tech Touch Program. At least we think so.

Data Visualization 52

Data Visualization Travel Customer Experience Customer Feedback 52

Intercom, Inc.

JULY 25, 2018

Patrick Collison wrote a great piece about this in the High Growth Handbook. Intercom has the metrics: the customers, the revenue, the products, you name it. Some of your early hires will fight to artificially preserve a culture that is no longer fit for purpose. Don’t do this. Management mistakes. All are essential.

Onboarding KPIs 152

Onboarding KPIs User Testing Startups Vision 152

Sequent Learning

SEPTEMBER 4, 2019

Take a look at the book Business Model Generation: A Handbook for Visionaries Game Changers, and Challengers by Alexander Osterwalder and Yves Pigneur. Identify them by name, title, role, and so on. To accelerate your understanding of your company’s business model. Figuring out how everything works inside the company is critical.

Customer Experience 63

Customer Experience Research Software Product Management Product Manager 63

Imaginary Cloud - Design

MAY 22, 2019

The panoply of titles is an undeniable reality as you can name, for instance, service designers, design strategists, innovation consultants, and even UX designers. " ( Routledge Handbook of Participatory Design ). Given its constant growth and innovation, there are many practitioners and titles gravitating around service design.

Research Software 59

Research Software User Testing Weak Development Team Customer Experience 59

Nulab

JANUARY 13, 2020

This means including a salutation with the hire’s first name, changing the job title, writing about the specific job role, and adding a personal message welcoming them to the company. Share these rules in an employee handbook or email so they have a guide to refer back to later on. Values, mission and culture.

Customer Experience 88

Customer Experience Events User Testing Education 88

The Secret PM Handbook

MAY 12, 2017

My VALUABLE template – yes, “VALUABLE” is the name of the template! – This template will enable you to communicate more effectively with the development team. And it has a great acronym! The VALUABLE template. is focused on helping developers understand the value they are creating with their solution.

Weak Development Team 199

Weak Development Team User Testing Feedback Software Product Research 199

The Secret PM Handbook

MAY 12, 2017

My VALUABLE template – yes, “VALUABLE” is the name of the template! – This template will enable you to communicate more effectively with the development team. And it has a great acronym! The VALUABLE template. is focused on helping developers understand the value they are creating with their solution.

Weak Development Team 210

Weak Development Team User Testing Feedback Software Product Research 210

Alchemer Mobile

OCTOBER 22, 2020

Grove covers techniques for creating highly productive teams, demonstrating methods of motivation that lead to peak performance—throughout, High Output Management is a practical handbook for navigating real-life business scenarios and a powerful management manifesto with the ability to revolutionize the way we work. ” Buy it here.

Books 236

Books Research Software Feedback Software Product Management 236

Intercom, Inc.

OCTOBER 24, 2019

One of those conversations was with a woman named Brianna Wolfson who just left Stripe Press, but she was really responsible for starting it, making it from nothing – from no books to creating the deal with the first author, designing the first book, distributing the first book (which was Elad Gil’s High Growth Handbook ).

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116