Mind the Product

SEPTEMBER 2, 2019

If you were to ask me whether you, as a product manager , should you always listen to market feedback? Henry Ford is famously quoted as eschewing market feedback by saying that if he’d listened to his customers, they’d have asked for faster horses. Common B2B Feedback Traps. My answer would be yes, definitely. Here’s why.

User Testing 106

User Testing Customer Feedback Feedback Software Marketing 106

Usersnap

APRIL 12, 2019

Like Amazon and Yahoo, Google’s platforms dually sought to net casual users and facilitate the growing “web 2.0” Such differentiation applies to any combo of Google fans or prospects. Online exercises often focus on software. Web testing and design suggestions greatly benefit from this system.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Userpilot

SEPTEMBER 4, 2023

In today’s PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Feedback surveys, loyalty programs, and excellent service turn them into influencers. Earn advocacy by exceeding expectations and proactively seeking referrals, reviews, testimonials, and feedback.

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

The Product Coalition

FEBRUARY 15, 2023

It consists of ’15+ free Miro exercises with reading materials that anyone can use to take their idea from zero to zero point one. No previous startup knowledge required.

Startups 114

Startups User Testing Research Software Differentiation 114

The Product Guy

AUGUST 13, 2020

It was a mind expanding exercise and set a clear structure for me to rethink what is really the differentiation factor in our product. . The method to define what the core value and differentiation factor is very similar across business models and industries. It is a good tool to have and can be used over and over again. .

Product Management 163

Product Management Product Manager Research Software Feedback Software 163

Userpilot

NOVEMBER 14, 2022

What tools do you have at your disposal? Perform a competitive analysis of the currently available solutions to the user problem. Carry out customer discovery to validate the problem and your solution. Miro is a versatile collaboration whiteboard software that you can use at various stages of product planning and development.

Product Research 98

Product Research User Testing Research Software Onboarding KPIs 98

Intercom, Inc.

MAY 16, 2019

That’s why we recently launched Product Tours , a dead-simple onboarding tool featuring a code-free tour builder, error notifications and quick-start templates. It’s easy to dream up a sophisticated solution to a problem, but first you need to validate your assumptions to ensure you’re on the right track before going nuts with features.

Reporting Tools 106

Reporting Tools Feedback Software Research Software Customer Experience 106

Intercom, Inc.

FEBRUARY 25, 2021

Bobby Stapleton , our Senior Manager of Customer Support for North America, recently caught up with Annette to chat about getting to know the customer and why personas and journey mapping are the perfect tools to do it. Finally, and only when you have those two systems in place, you can (and must) start empathizing with them.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

UX Studio

APRIL 10, 2018

People are paying more attention to maintaining a healthy lifestyle in Dubai as well, but choosing healthy recipes and the right exercise plan can really take a lot of time. Among Dubai magazines to this day, only they rely on influencer content, while in the app, users can contact influencers for advice, tips etc. Language selector.

Magazine 66

Magazine Feedback Software Research Software User Testing 66

Intercom, Inc.

JULY 26, 2018

He craved thoughtful feedback from real customers (instead of free beta users) and rushed to market. About five years ago, I had a couple other SaaS products in the survey space, and at the time getting things related to SaaS metrics was an exercise in futility with lots of Excel spreadsheets or hacking to get these little internal tools.

Feedback Software 137

Feedback Software Analytic Tools User Testing Product Research 137

The Product Coalition

FEBRUARY 22, 2021

If you think of it as a tool for embracing uncertainty , then you’re on the right track. It has become so trivially easy to create assets via digital tools, that the rate of creation far exceeds any reasonable rate of maintenance and management. And note that this applies to any project, software or not.

Agile 119

Agile Weak Development Team Feedback Software Banking 119

Mind the Product

JULY 16, 2019

The way you broach contentious issues – so that the team takes feedback on board and doesn’t slip into defensive mode – depends on the team. But it’s good to stick to what you’ve observed rather than present them with solutions, because team members can usually come up with better and more workable solutions for themselves.

Feedback Software 162

Feedback Software Differentiation Agile Positioning 162

Product Innovation Educators

FEBRUARY 20, 2023

Don’t go rushing into the solution space without being clear on who your customer is and what problem you’re going to solve for them. And how satisfied are they with the current solution? If they have an important need and have not yet found a satisfactory solution, that’s where the opportunities are. [18:18]

User Testing 102

User Testing Product Management Product Manager Data Visualization 102

Amplitude

MARCH 11, 2020

Then they solicit feedback from internal stakeholders to inform planning. Earlier last year, before we transitioned to outcome-based planning, the leadership team at Yesware did a thought exercise during an offsite. Align on opportunities before diving into solutions. Different stakeholders lobby around feature proposals.

Data Visualization 100

Data Visualization User Testing Product Strategy Product Research 100

ProductPlan

OCTOBER 4, 2022

The exercise itself may illuminate and flesh out the broader competitive landscape. How a company tells its story, defines its audience, and differentiates its products will provide a sense of who they want to be and where they think they are going. Take stock and assess. There’s no lack of information out there.

User Testing 52

User Testing Customer Feedback Research Software Feedback Software 52

Nulab

SEPTEMBER 22, 2021

You might want to break this down into percentages: First, people/companies actively seeking a solution. Secondly, people/companies who want a solution,but aren’t actively seeking. Thirdly, people/companies with a pain point but not looking for a solution. It’s best for testing ideas and hearing feedback. Focus groups.

Positioning 69

Positioning User Testing Reporting Tools Data Visualization 69

The Product Coalition

SEPTEMBER 2, 2022

Third, can I differentiate enough to generate revenue at our target margin? For example, is $10 million even enough to create an NFT trading platform for digital donuts? In my case, what happens if we open the digital health app to the general public vs. our existing members? Viability comes in three parts. Go back and forth.

Product Strategy 124

Product Strategy Strategy User Testing Weak Development Team 124

The Product Coalition

SEPTEMBER 9, 2022

You might also be interested in Mobile app KPI dashboard examples and how to use them What is customer retention and why is it so important? You might also be interested in Measuring , analyzing, and reducing app churn Apple and Amazon are great examples of companies with great retention. What are the characteristics of a sticky app?

Feedback Software 120

Feedback Software Analytic Tools User Testing Data Visualization 120

ProductPlan

JUNE 5, 2020

The course covers basics like assessing target opportunities, building software products, and how to launch a great product. The certification covers topics like defining roles and responsibilities, focusing on the right feedback from the right sources, and building products buyers want.

Certifications 95

Certifications Customer Experience Artificial Inteligence Product Management 95

Agile Velocity

MAY 20, 2020

As a coach, having worked with countless organizations and executives over the years, from fortune 100 level to start-ups, I’ve reflected on all of the patterns I’ve seen displayed by C-suite level leaders and what differentiates those that have helped create sustainable agility versus those that don’t. . Balancing the Agile Enterprise .

Agile 77

Agile Feedback Software Data Visualization Research Software 77

People-First Product Leadership

OCTOBER 1, 2023

Yet when faced with new technologies or other factors upsetting the status quo, one must be open to evolving their approach. I provided the following guidance: Step 1 - Ask for feedback. Differentiate : Embrace uniqueness as being the same can be limiting and honestly quite tiring. Invite others to speak up and contribute.

Leadership 52

Leadership Data Visualization Technical Review ChatGPT 52

Userpilot

JANUARY 20, 2024

We also show you how to create a message map for your SaaS! Message maps allow organizations to differentiate themselves effectively from competitors by creating clear and distinct messaging that highlights the brand’s or product’s unique value proposition. This is one of the questions we answer in this article. Let’s get to it!

Messaging 100

Messaging User Testing Research Software Analytic Tools 100

Intercom, Inc.

MARCH 12, 2020

What has changed, however, is the underlying technology that powers these interactions and, ideally, makes them a lot smoother than the bygone days of toxic hold music. Ask them what they really thought, and make your show better based on their feedback.” So the only thing that’s in between human and human is this new technology.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Intercom, Inc.

JUNE 3, 2021

It may take a bit of a leap of faith to invest in a differentiation strategy that won’t immediately translate into ROI, especially in a pandemic, but you can’t sacrifice innovation and sustainability for short-term revenue. Three teams can tackle that app. You can actually see that it’s quite a responsive feedback.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

UX Studio

APRIL 25, 2019

A snapshot of tools and techniques. You also want to identify more effective communication channels, so you don’t waste money and effort on the wrong platforms. It can differentiate you from the competition, project positive feelings or make it easier for customers to remember and choose your product over others. Brand affinity.

User Testing 73

User Testing Product Research Research Software Data Visualization 73

Intercom, Inc.

OCTOBER 1, 2020

And then it would be live, and we’d announce it via Intercom and get the feedback and see if we got it right or not. Des: Different backgrounds as well, different styles of producing software. We listened to sales and we said, “Alright, thanks for the feedback, we’ll think about it, see you.”

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

And then it would be live, and we’d announce it via Intercom and get the feedback and see if we got it right or not. Des: Different backgrounds as well, different styles of producing software. We listened to sales and we said, “Alright, thanks for the feedback, we’ll think about it, see you.”

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Sequent Learning

NOVEMBER 27, 2018

To differentiate yourself and your business or product, you must build innovative and disruptive thinking techniques into your daily life as a product manager! Neither one is better or worse and both may offer a solution when the other is just not working. It’s time to think the unthinkable. Divergent versus Convergent Thinking.

Feedback Software 65

Feedback Software Data Visualization User Testing Entertainment 65

Roadmunk

SEPTEMBER 21, 2017

If you’re ever looking for a think-outside-the-box type of exercise that’ll test your UX chops , this post is for you. As a co-founder of a roadmapping platform, I think you know where I stand on this idea (hint: it’s not true), but don’t just take my word for it; read this post too. Author: Tarun Chakravorty. Author: Multiple.

Article 81

Article User Testing Product Research Technical Review 81

Department of Product

AUGUST 11, 2020

The 5 types of Product Differentiation How to fight your natural instinct to copy others The allure of copying competitors The gravitational pull towards copying competitors is real. In crowded markets, the more competitors, the more certain we are that what our competitors are doing must be the right solution to all possible known problems.

Differentiation 52

Differentiation Feedback Software Product Research User Testing 52

The Product Coalition

MAY 11, 2022

Finally, “ Building for Business: Product Management in Enterprise Software ” is a truly B2B-focused Product Management book, written by Blair Reeves (Salesforce) and Benjamin Gaines (Adobe) for “all the ones who aren’t part of the Silicon Valley startup bread”. But why is working in enterprise software now different?

Enterprise 114

Enterprise User Testing Feedback Software Technical Advisors 114

Roadmunk

APRIL 12, 2018

And one of the topics Mike and Michael did a deep-dive into were the tools product people apply to understand their users better—specifically u ser personas and jobs to be done. We have 15,000 product people from all over, mostly on the software side. The episode can be listened to above, and we’ve also included a transcript below.

User Testing 58

User Testing Customer Feedback Customer Experience Analytic Tools 58

Intercom, Inc.

JULY 25, 2019

Maybe it’s useful to actually to share some examples instead of talking about this in the abstract, but it’s basically about us having a predictable system. Obviously our goal, like any product and engineering team, is to ship great software that customers, love, value use, etc. We actually have a bit of a system.

Research Software 209

Research Software Feedback Software Product Research User Testing 209

UX Studio

FEBRUARY 15, 2024

The Challenges faced, specifically about the detailed insights and learnings from the 50 user interviews conducted, discussing how this data helped shape the core design and functionalities across the app in a user-centric manner. And also stay closely connected with UX and technology trends. So that’s really useful.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Product Talk

APRIL 17, 2024

We’re a 14-year-old company that started off as an ads business, and we’re transitioning into a SaaS business. I felt like, okay, if we only use the same process we had at Contentful and we’re using the same thing at Doodle, by involving everyone, talking to people and trying to get them on board and get their feedback.

Product Research 218

Product Research User Testing Data Visualization Research Software 218

Userpilot

NOVEMBER 5, 2022

You can use Userpilot to improve your customer discovery by tracking product usage, collecting user feedback in-app, and validating ideas in fake door tests. How do you need to adjust your differentiation and positioning strategies not to lose your product-market fit ? Tools and techniques for testing assumptions.

Product Research 98

Product Research User Testing Customer Feedback Customer Experience 98

ProductPlan

JUNE 1, 2023

Feedback from sales and support is the source 26% of the time, and the competition inspires new features for 16% of respondents. No software developer wakes up in the morning excited to write a bunch of code that will be re-written a few sprints later. Why do product teams become feature factories?

User Testing 83

User Testing User Friction Development Team Review Reporting Tools 83