Intercom, Inc.

OCTOBER 3, 2019

I grew up with a dad who was a salesman, and he traveled a lot for work, which also meant that people in his company all worked out of their home offices. By the end of that week, I had replaced my salary and position that was my full-time job. I use a technique, a framework, called “the dinner party strategy”.

Onboarding KPIs 143

Onboarding KPIs Research Software Customer Experience Dashboard 143

Intercom, Inc.

NOVEMBER 25, 2019

” Unique activities : Find the differentiators that make sense for you. Paul: I think an interesting duo that we could also talk about here is a product strategy and product positioning, because obviously both of those things are very deeply intertwined. And the reason for this is that you need differentiation.

Product Strategy 187

Product Strategy Strategy Research Software User Testing 187

Mind the Product

DECEMBER 24, 2019

That’s right, MTP officially went on tour for the first time in 2019, with some of the team travelling to AsiaPac in the latter months of the year to learn more about product practice in the region. Judging by what product people most want to read, we’ve moved beyond obsessing about which framework to use to talking about product outcomes.

Travel 102

Travel Agile Download Framework 102

UX Planet

FEBRUARY 21, 2024

link] On the one hand, CLA is a framework used for guiding the research of a complex problem; on the other hand, it provides a space for creating visions of an alternative future. Leverage points In her famous text “ Leverage points ” Donella Meadows suggested a framework for intervention strategy.

Research Software 71

Research Software Feedback Software Government Differentiation 71

Imaginary Cloud - Design

JANUARY 14, 2021

Let’s travel a bit in time and take the following example: the oldest form of storytelling is visual, and it dates to more than 36,000 years ago in the Chauvet Cave, where you can find paintings of rhinos. It can be the stories we shared on a first date, in a job interview, or even with fellow travelers while exploring the world.

Customer Experience 76

Customer Experience User Experience User Testing Research Software 76

Product Talk

DECEMBER 6, 2023

Companies differentiate themselves from competitors by building a richer understanding of the opportunity space. Market factors: How would addressing each opportunity affect your product’s position in the marketplace? You can learn more about this framework in Chapter 6 of Continuous Discovery Habits. What is an opportunity?

Data Visualization 274

Data Visualization Product Research Analytic Tools Research Software 274

Business of Software Conference

OCTOBER 11, 2023

It is important to have a kind of a trusted advisor How would you position yourself best to make an acquisition most valuable? Will getting the app be dangerous for you? What would make it easiest to integrate the process into their business Every segment is different — every acquiring company is different as to what they are looking for.

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

UX Studio

FEBRUARY 15, 2024

They can create really nice looking screens that are user friendly […] But if you’re building on top of that some business knowledge, and you’re able to think with the head of business stakeholders, that’s a way to differentiate yourself.” I think these concepts and frameworks are relatively easy to learn.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Business of Software Conference

JULY 7, 2021

This of course is a design glitch, driven by the fact that sales-trainers are often booked by the day and sales courses are often scheduled a multi-day chunks for convenience and to optimise travel budgets. Remember, your sales team and your product sit in a unique position.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

Product Bookshelf

SEPTEMBER 8, 2016

Conversely, a thoughtful approach to pricing can have significant positive financial results. However, price is most likely not the only thing that differentiates you from your competitors. Further, perceived value can be thought of as a reference value for the category plus differentiation value for the individual offering.

Airlines 48

Airlines Travel User Testing Differentiation 48

Business of Software Conference

AUGUST 30, 2019

After this talk, you’ll understand how the ‘jobs-to-be-done’ theory helps SaaS companies create effective positioning — and a proven, step-by-step process for uncovering your best customers’ ‘job-to-be-done’ Video, Slides, and Transcript below. Who are you serving and how do you want them to think of you.

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

ProductPlan

MAY 7, 2019

Sitting directly above the North Pole, an entire hemisphere of travelers could rely on it to get their perspective and stay on course for their ultimate destination. Common vision, differentiated objectives. What is a north star metric? For thousands of years, the North Star has been an invaluable tool for navigation.

Customer Experience 85

Customer Experience User Testing Weak Development Team Roadmap 85

Business of Software Conference

NOVEMBER 26, 2018

Rahul shared an incredibly simple framework Superhuman uses for understanding their customers. AirBnB, the AirBnB, HXC does not simply want to travel. This framework will work. It could be uniqueness in the marketplace, differentiation and also the emotional bond that people have with what it is you’re providing.

User Testing 103

User Testing Engineering Product Marketing Feedback Software 103

Intercom, Inc.

JANUARY 14, 2020

” We ultimately decided to join the sales organization, positioning ourselves as strategic partners to our account executives and relationship managers. The key differentiator between us and our sales counterparts is that we don’t carry quotas. Brian Chesky and Joe Gebbia traveled door-to-door to meet Airbnb hosts.

User Testing 244

User Testing Weak Development Team Customer Experience Customer Feedback 244

Business of Software Conference

JULY 6, 2020

and all the things all the frameworks all the advice and rarely did anything agree with one another. So, to come up with my own framework for what I was going to do. Like I want you all to be incredibly successful on your own terms and not have to take the road that I had to travel to get there, because it really sucks.

Healthcare 52

Healthcare User Testing Customer Experience Analytic Tools 52

Andrew Chen

MAY 28, 2019

After this analysis, I’m looking for really differentiated verticals of audio. Let’s time travel back 15 years ago, when there were no smartphones and the internet was accessed only through desktop computers. Many apps for listening to podcasts, but little differentiation or loyalty. but may not directly sound like podcasting.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

After this analysis, I’m looking for really differentiated verticals of audio. Let’s time travel back 15 years ago, when there were no smartphones and the internet was accessed only through desktop computers. Many apps for listening to podcasts, but little differentiation or loyalty. but may not directly sound like podcasting.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40

Roadmunk

DECEMBER 7, 2017

And then, I was at an incubator and ended up becoming head of product for one of the projects, which was Lola, a travel company based out of Boston. Ellen: All of the things I’d worked on at Microsoft and at Kickstarter—and the thing that was missing for me in travel—was helping people make things.

Startups 53

Startups Technical Advisors Research Software Product Research 53