Alchemer Mobile

JANUARY 21, 2021

Despite customer expectations heightening and everyone becoming more accustomed to the BOPIS model, consumers are still impressed when brands find a way to personalize every touchpoint – whether that’s in-person or digitally. percent of consumers regard free shipping for digital orders as an important feature — approximately 1.6

User Testing 182

User Testing Customer Experience Customer Feedback Research Software 182

Gainsight

JULY 7, 2023

This is where Digital Customer Success and Gainsight’s brand new Digital CS package are changing the game: by providing a comprehensive set of interconnected technologies that allow organizations to successfully blend complementary and cohesive human and digital touchpoints around the customer’s digital journey.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

TurnKey Labs

AUGUST 22, 2023

In the heart of the world’s innovation hub, Silicon Valley, lies a burgeoning nexus between technology and healthcare. A place renowned for shaping the digital landscape, it is now forging a new frontier: pioneering healthcare technology.

Healthcare 52

Healthcare Technology Software Developers Software Development 52

Gainsight

MAY 31, 2023

Gainsight CS and Gainsight Digital Hub (formerly inSided), have earned awards in several categories from leader in Community, Experience Management, Momentum, Enterprise, Mid-Market, and Best Relationship. Review CS on G2, Review PX on G2, Review Digital Hub on G2. Partner Success Manager.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Systems Review 52

The Product Coalition

NOVEMBER 15, 2023

Smart Kitchen Tech Kitchens are becoming technology hubs. For digital transformation programs, this implies linked and wireless sensors, motors, controllers, actuators, and other IoT devices that measure, monitor, track, and collect data points. .

Research Software 122

Research Software Artificial Inteligence Wireless Data Visualization 122

Gainsight

JANUARY 4, 2024

Digital innovation is constantly shaping customer relationships, and Popmenu stands out for how it’s using Gainsight Essentials for its customer engagement and growth strategies. Buchanan and Greene offered several lessons on fostering digital customer engagement and driving successful customer outcomes. Let’s dive in.

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience Webinar 52

Gainsight

DECEMBER 21, 2022

Digital as Strategy. Digital CS will be core to every company’s playbook. They will start applying digital strategies even to high-touch motions, freeing up time for higher-value activities. Digital CS will often become part of the broader CS strategy and Ops function. Digital Hub. Ops Gets More Important.

Data Visualization 52

Data Visualization Customer Experience Support Training Document 52

The Product Coalition

JULY 22, 2023

Understanding the Power of P2P NFT Swaps Picture this: NFT collectors connecting directly with each other, exchanging their prized digital assets without any intermediaries. With this feature, your users can explore a diverse universe of NFTs, including digital art, collectibles, virtual real estate, and more.

Feedback Software 116

Feedback Software Customer Experience Customer Feedback User Testing 116

Gainsight

MAY 17, 2023

Pulse 2023 opened today, and with it, the community of thousands of Customer Success (CS), Product, and Community professionals set in motion the next era of our industry: Digital Customer Success (DCS). Customers are navigating a disjointed web of communications and digital experiences. CS started as an artisanal thing.

Generative AI 52

Generative AI Reporting Tools Customer Experience ChatGPT 52

Gainsight

MAY 23, 2023

At its tenth annual Pulse conference last week, Customer Success (CS) platform Gainsight unveiled a new product designed to digitally connect the various fragments of customer experience, oriented around CS and supported by a new company-wide licensing option. Mehta says: “It’s one integrated, personalized offering.

Enterprise 59

Enterprise User Testing Customer Experience Customer Feedback 59

Mixpanel

MAY 14, 2020

It’s no secret that San Francisco, New York City, and other major startup hubs tend to steal the spotlight. But contrary to popular belief, these major tech hubs hold no monopoly on talent that moves the needle forward.

Data Visualization 112

Data Visualization Analytic Tools Reporting Tools Customer Experience 112

Alchemer Mobile

SEPTEMBER 3, 2020

For additional COVID-19 resources, see our dedicated hub for the latest marketplace news, tips, and feature suggestions. With foot traffic down (and in some cases, completely nonexistent), it’s never been more important to perfect the mobile and digital shopping experience. There are three main trends taking place: Massive drops.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Roy Madden

JUNE 29, 2021

You will own our Hubspot environment across the Marketing, Sales and Customer Success teams, and be responsible for educating the broader organization on data hygiene and digital marketing best practices. Own Hubspot execution across the Sales and Marketing Hub, with a particular focus in Workflow creation and analytics.

Analytic Tools 133

Analytic Tools Technical Advisors Research Software Data Visualization 133

Gainsight

JUNE 14, 2023

Unless you’ve been living underground clinging to a low-fi lifestyle, then you’ve likely heard of the AI-powered revolution taking the world of Customer Success and Community by storm: Digital Customer Success , or DCS for short. That’s why we’ve introduced our third product line, Digital Hub.

Feedback Software 52

Feedback Software Data Visualization Onboarding KPIs Customer Feedback 52

The Product Coalition

OCTOBER 28, 2019

Groupon and CarMax Discuss Mobile and Digital Product Strategy at the Open Mobile & Digital Experience Summit (Nov 7–8, San Francisco) In 2019, an exemplary customer experience strategy will be the difference between your brand and your closest competitor. The voice of the customer is central to everything we create.

Product Strategy 60

Product Strategy Strategy Customer Experience Finance 60

Gainsight

FEBRUARY 22, 2024

Use Communities to Educate Furthermore, there’s a growing convergence between community and educational programs, highlighting the need to leverage communities as educational hubs. By combining these efforts, organizations can provide a seamless learning experience for customers while fostering community engagement.

Customer Experience 52

Customer Experience Generative AI Education Management 52

UX Studio

DECEMBER 14, 2023

The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. One of them is our still ongoing collaboration with Nanoleq as we started working on the digital solution of their breathing wearable.

Research Software 89

Research Software UX Feedback Software User Testing 89

Userpilot

MAY 24, 2022

A knowledge base , also known as a help center or resource center, is a hub or useful resource meant to guide and help users in engaging with a product. Using a digital adoption tool like Userpilot, you can build and update your in-app knowledge base without having to code or spend a lot of time. What is a knowledge base?

Feedback Software 89

Feedback Software Reporting Tools Customer Experience Data Visualization 89

Userpilot

DECEMBER 21, 2022

HubSpot Marketing Hub is a robust automation platform that features content marketing, SEO, digital advertising, email marketing, social media, and analytics tools. HubSpot Marketing Hub. HubSpot Marketing Hub is a powerful marketing automation software. Professional. Starting at $399/mo. Key features and functionalities.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Research Software 86

The Product Coalition

JANUARY 12, 2021

Using the following ways to improve your digital marketing strategy, we’ll help you stay ahead of your competition, and meet your goals for customer acquisition and revenue. Implement SEO on Your Website Search Engine Optimization, better known as SEO, is one of the most critical components of modern digital marketing.

Marketing 131

Marketing Strategy Advertising Customer Experience 131

Intercom, Inc.

MARCH 10, 2022

The e-commerce landscape has grown exponentially since 2020, with experts predicting that the pandemic accelerated transformation of the digital space by up to five years. Some shopping experiences, such as buying a new television, can be hard to replicate digitally. Fire up Fullstory to fight frustrations.

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Gainsight

MARCH 22, 2023

Just like these famous food duos, CS individuals should see how the recipe for customer excellence is a combination of both human and digital-led strategies. There is a common misconception that digital-led means replacing your CSMs. welcome emails, onboarding checklist, etc.)

User Testing 52

User Testing Strategy Customer Experience Document 52

Gainsight

MAY 18, 2023

Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight, kicked off the Product Keynote to explain how Gainsight’s three product lines come together to power Digital Customer Success. Digital is in addition to you.

Generative AI 52

Generative AI Data Visualization Reporting Tools Analytic Tools 52

Usersnap

SEPTEMBER 1, 2022

HubSpot’s Service Hub. HubSpot’s Service Hub breaks down qualitative customer feedback survey examples responses and allows users to evaluate whether the feedback shows positive or negative intent as part of customer feedback analysis. . HubSpot’s Service Hub costs $45 monthly if you select a starter plan.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

The Product Coalition

OCTOBER 26, 2020

They are key factors influencing a digital product’s success. When looking at the beautiful design, we often don’t even know who has created such a smooth digital experience. This agency helps forward-thinking technology companies create intuitive and engaging digital products and deliver services that bring measurable results.

Customer Experience 92

Customer Experience Research Software User Experience User Testing 92

Gainsight

JULY 27, 2022

Until recently, digital-led customer success was generally regarded as a younger, less attractive sibling of human-led customer success (CS). Often, digital CS was adopted as either an afterthought or as a segmentation strategy targeting client groups too small to be cost-effectively served with higher-touch, human-driven CS models.

Customer Communications 59

Customer Communications Customer Experience Technical Review Data Visualization 59

Gainsight

APRIL 12, 2023

Expanding Our Community Not only did the acquisition expand Gainsight’s existing portfolio of products to create a market-leading Digital Customer Success solution, but it also expanded the reach of the Pulse Europe community across EMEA.

Customer Experience 52

Customer Experience Events Education Consulting 52

The Product Coalition

AUGUST 25, 2020

Digital transformation is an exciting and very dynamic process accelerating business innovation for companies worldwide. The overlap of technological excellence and enterprise processes gives birth to new digital trends spanning different industries. none is left beyond the digital transformation impact. Win-Pro Consultancy Min.

Research Software 83

Research Software Feedback Software Consulting Artificial Inteligence 83

Gainsight

SEPTEMBER 21, 2022

There are plenty of unexpected challenges in SaaS right now, as the looming recession becomes a reality, but Customer Success (CS) organizations in particular are adopting digital tactics to overcome and endure these challenges. . Here are our top 5 recommendations to empower your CSMs with an efficient, scalable digital-led strategy.

Analytic Tools 52

Analytic Tools Customer Experience Engineering Data Visualization 52

Gainsight

DECEMBER 8, 2022

If there’s one thing every customer success (CS) leader is talking about these days, it’s digital customer success. . The notion of having to scale or be more efficient with resources by leveraging digital channels and programs is one that excites any customer organization, big or small. Emails with two sentences and a report.

Customer Experience 52

Customer Experience Analytic Tools Strategy Reporting Tools 52

Gainsight

MAY 4, 2023

Gong has its own Hub which helps them connect the right people, and serve up the right content for its members, depending on the stage in their customer journey. This all fit in with their digital strategy , one of the biggest pieces for digital-led CS and self-service, their community drove their overall company efficiency.

Feedback Software 52

Feedback Software Customer Experience User Testing Product Research 52

Gainsight

NOVEMBER 23, 2022

Robin van Lieshout, founder of inSided, and I are already reminiscing about customer conversations and micro piglets, digital-led strategy and Dutch clogs. Our customers can’t stop talking about Digital CS. Given the economic downturn, budgets are under pressure, and the industry is increasingly turning towards digital and scaled CS.

Feedback Software 52

Feedback Software Technical Review B2C Customer Experience 52

Userpilot

NOVEMBER 2, 2023

Marketing-led growth strategies are well-suited for consumer products in competitive and digitally-driven markets where building brand awareness and quickly monetizing customer relationships are essential. Their website contains a GoodContent Hub with valuable resources for content marketers.

Feedback Software 90

Feedback Software Analytic Tools Research Software User Testing 90

Gainsight

AUGUST 18, 2022

New features enable digital-led customer collaboration, AI-optimized customer success management, and customer-centric product innovation. . Today, we announced a number of capabilities that focus on digital-led, durable growth. . Durable growth starts with digital-led collaboration. Karl Rumelhart, CPO at Gainsight opens Day 2.

Customer Experience 52

Customer Experience Customer Feedback Data Visualization User Testing 52

Andrew Chen

FEBRUARY 26, 2024

Whereas a secondary startup hub might have a major tech event once every month or two, SF has them every day. Contrast to any kind of digital platform where you can write a blurb and 1000s of people see your ideas. Why I avoid conferences And in particular, I find writing to be much more powerful than going to conferences.

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User Testing Customer Experience Blog Events 123

Gainsight

OCTOBER 7, 2022

To make the best use of CSM platforms, organizations will need to standardize and scale their CS team’s efforts with a digital-led approach. That’s why we created Pulse+, a training and certification hub for CS professionals and teams to take their practice up a notch. .

Research Software 52

Research Software Reporting Tools Customer Experience User Testing 52

Amplitude

JANUARY 29, 2021

In 2020, digital products became essential to how we lived, worked, played, watched, learned, and connected. Product Analytics: Prove the Impact of Digital Products and Automate Key Insights. Digital products have evolved beyond linear experiences, and product analytics needs to evolve with them. Conversion Drivers.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Government 52