Wed.Oct 05, 2022

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Discovery Is Messy: How Do We Keep Track of All That We Are Learning?

Product Talk

As you start to adopt the continuous discovery habits, it’s easy to get overwhelmed by how much stuff you generate. What do I mean by “stuff”? Opportunity solution trees , experience maps, interview snapshots, interview notes and recordings, story maps , assumption maps, assumption test plans , and results. Inevitably, you might start to wonder, “How should I keep track of all of this stuff?

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Customer-led product strategy: a guide

Mind the Product

Customer-led product strategy is about designing the best product experience. This article by Alyona Medelyan, Ph.D. CEO and co-founder of Thematic shares how to approach it and how to avoid the common pitfalls. [.] Read more » The post Customer-led product strategy: a guide appeared first on Mind the Product.

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How To Choose a Retention Model for Your Product

The Product Coalition

Let’s discuss how to customise a Retention model to meet your product’s specifications and needs. Continue reading on Product Coalition ».

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Let’s talk about OKRs – The Product Experience

Mind the Product

In this week's episode on The Product Experience, Lily and Randy take a trip down memory lane to the best words of wisdom on OKRs from a range of product experts on the podcast. Tune in to listen to actionable insights from Storm Fagan, Todd Olson, Petra Wille, and more! [.] Read more » The post Let’s talk about OKRs – The Product Experience appeared first on Mind the Product.

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Mastering Apache Airflow® 3.0: What’s New (and What’s Next) for Data Orchestration

Speaker: Tamara Fingerlin, Developer Advocate

Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.

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Management coach Lara Hogan on perfecting the leadership craft

Intercom, Inc.

Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. Even when you reach the perfect team dynamic – a new hire or budget cut can easily throw things off balance. But no matter how isolating a management position can feel, you’re not going through it alone.

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Built for you: Inbox updates, customizable conversation assignment, and more!

Intercom, Inc.

More languages, more efficiency, and more satisfied customers: Welcome to the September edition of Built for You. So much of delivering an incredible customer experience happens behind the scenes. The live chat experience is so effortless for customers that it’s easy to assume it’s the same way for support teams. The truth is, it takes a lot of operational work, data analysis, and support skills to make world-class customer service look easy.

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Built to last: Nurturing customer relationships that will survive a downturn

Gainsight

Many a classic TV show has been built around the importance of friendship. via GIPHY. From Stranger Things to Brooklyn Nine-Nine to, well, Friends , we love to watch groups of friends spend time together as they celebrate the good times—and stick together during the tough times. . As Gainsight CEO Nick Mehta pointed out recently in an article for Inc. , we seem to be headed toward some of those tough times.

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Intercom’s product principles: Start with the problem to achieve better solutions

Intercom, Inc.

“The problem we’re trying to solve is…”. That’s a common opening statement at Intercom. Not just in product reviews, roadmap meetings, or design critiques from product people, but across the company. This is the eighth post in a series exploring our product principles. Here, Stephen discusses our engineering principle “Start with the problem”. In our ritual Friday afternoon ‘Show and Tells’ people from across the company demo what they’ve been working on, and that’s how they open their presentat

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Product Excellence Summit ‘22: Opportunity in the face of uncertainty

ProductBoard

Our third annual Product Excellence Summit brought together product, engineering, and design professionals from all over the world, and with it, a wealth of insights on how to — as our theme suggested — embrace uncertainty in times that are anything but. Below, we wanted to take you through a few of the highlights (with more detailed posts and on-demand video from the event coming soon!

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Agent Tooling: Connecting AI to Your Tools, Systems & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

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ONE THING on Slick Trick

Product Culture

How do you deal with a new technology that you're not sure you will invest in? Subscribe to my weekly Nano-letter: Sign Up. Subscribe to One Thing Weekly. Name. *. First Name. Last Name. Email. *. Our Privacy Policy. *. You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com.

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Information Technology

ProductPlan

What is information technology? Information technology (IT) is the hardware and software used to create, store, transmit, manipulate, and display information and data. Metaphorically, it is the lifeblood of the Information Age. On a high level, it is anything and everything that has to do with computing and communications. That said, the term is generally applied only to technologies used in a business environment.

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Can Product Leaders Manage Their CEO?

ProductBoard

Some of the greatest icons and most successful CEOs such as Mary Barra (GM), Indra Nooyi (PepsiCo), and Lisa Su (AMD) are product leaders at heart, and had careers in product management and product development before taking the top job. You would assume that if there are some remarkable leaders that know the product, then they should lead the product organization.