Sat.May 26, 2018 - Fri.Jun 01, 2018

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Make yourself "Redundant"

Ask Benny

Heavily rely on your team to make daily decisions in order to help you focus on the long-term strategy. The Illusion of Importance As product managers, especially those that had been engineers before, you can sometime feel insecure in your position and contribution. This feeling may be enhanced due to many people not actually understanding the role of product management.

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That Which is Urgent is Not Always Important

Clever PM

We’ve all been there — that sudden call from one of your Sales team with a customer “on the hook” but they only need this one more thing to close the deal. Or maybe it’s an escalated issue from your biggest customer that lands in your mailbox with gigantic ALL CAPS AND EXCLAMATION MARKS!!!!!! Or worse […].

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How we Created a Successful Weekly User Feedback Program

Mind the Product

If you’re a product manager, UX researcher, or startup founder, you know how valuable customer feedback can be. You’ve probably heard the current buzzword “continuous delivery” and recognise that learning about your users’ problems and experiences on an ongoing basis makes for better, more creative, and effective product decisions. You no doubt have also discovered how time-consuming getting this feedback can be.

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The one simple question our bot asks that saves our Sales team hours

Intercom, Inc.

As the rise of bots and automation continues apace, a lot of people are wondering how the sales process and lead qualification will be affected by this fast-evolving technology. Some are even asking if salespeople are at risk of being eclipsed by chatbots altogether. But a fairly simple example of how the Intercom bot, Operator , helped our sales conversations illuminates what we think that future might look like in practice.

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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Standups Suck, and Here’s how to fix Them

Mind the Product

At one company I used to work for, I had three standups every morning. It should have been five because at one point I worked with four squads (making five with the design team) but I simply never joined them all. This is how my usual mornings went. I’d get to the office at around 8:30am – a bit early so I had some time to sort out my desk and check email.

More Trending

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Future of Product Management Roles

The Product Guy

Product process has evolved tremendously over the past decade. Check out where product management expert, Alisa Warshawski, sees process evolving in the future. There are many paths to becoming a product manager. Which path is right for you and what steps you should take are discussed by product expert, Alisa Warshawski.

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Passing the GDPR test; or how we learned to stop worrying and love the EU

Intercom, Inc.

The EU was kind enough to provide a stress test for our email delivery pipeline during the GDPR surge on a scale that I doubt our engineering team as a whole would have agreed to, and we passed. You’ve all heard about GDPR, as it ironically swamped your inboxes in the process of protecting you from unwanted emails. For our engineering teams at Intercom, there was a much more short term impact last week, which we think is interesting enough to share more widely.

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How to Improve Your Team’s Conflict Competence by Julia Whitney

Mind the Product

Conflict can be a productive way to collaborate as a team, ensuring a variety of perspectives are brought into a solution. It can also push teams apart, when it is focused on personal attacks rather than ideological disagreements. Improve your team’s conflict capability and you’ll see better decisions, more intense commitment to them, people holding each other to account and better results.

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A guide to webform testing best practice

Userzoom

While form design isn’t a new concept – there are many articles out there that talk about this specific practice – webforms are often a fact of life for many websites that are transactional in nature. These types of workflows require individuals to sign up for an online product, request information or make purchases. If users feel that the workflow is too difficult, the company could see a reduction in user satisfaction, fewer people adopting their products and lower conversion

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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On the Current State of Product Management Tools

The Product Guy

Excerpts from our conversation with The Best Product Person of 2017, Melissa Perri. Watch now and see why she is counted amongst the ranks of the best in product management. More to Come. The Best Product Person (TBPP) is the leading international award honoring excellence in Product Management. Established in 2010, TBPP is awarded annually in association with The Product Guy and The Product Group.

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Startup marketing: strategies for year one

Intercom, Inc.

The most important tasks for any early stage startup are to write code and talk to users. When we started Intercom the latter was my job. About 50 percent of my time was spent communicating with potential users, whether that was asking them to try Intercom over email, meeting them at conferences, responding to them in blog comments or talking to them on Hacker News.

Startups 201
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In Celebration of the First Ever World Product Day

Mind the Product

On 23 May 2010, Martin Eriksson organised the first ProductTank meetup in the back room of a bar in London’s West End. Twenty-five interested people attended this first meetup…. Fast forward to last Wednesday, 23 May 2018, when we celebrated the first ever World Product Day. World Product Day brought together: A global community of over 150,000 passionate product people.

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June BOM: Positioning

Pragmatic Marketing

June’s Box of the Month is positioning. Throughout the month we’ll highlight articles, webinars, podcasts and blog posts that help you better describe your product by its ability to solve market problems. Then you can create internal positioning documents for developing external messages that focus on each key buyer or persona. We’ll discuss the differences between branding and positioning , ways to strengthen positioning using product message maps , and why positioning should

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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The Best Products Play the Long Game

The Product Coalition

A great product can quickly become mediocre when it starts to chase short term wins. Society has a tendency to focus short term thinking and instant gratification. It’s easy to get caught chasing instant gratification because it feels good now, but the trade-off for instant gratification is often short sighted decisions, and delayed pain. Look at Netflix, we can binge watch an entire television series in a day.

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Take the wheel and choose your own career direction

Intercom, Inc.

We all like to think we’re the drivers of our own life. We intuitively feel that we are choosing the route, direction and speed of our journey, and even the type of car we’re traveling in. We have an inbuilt tendency to believe we are deciding our destination, that we are actively mapping out our career direction and our life story. The truth is, however, that most of us are mere passengers in our own life journey.

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Lost in the Agile Jungle? by Christian Becker

Mind the Product

When we compare today’s agile product management in practice with what we have seen some 10 years ago, not much has changed: Agility is still mainly limited to UX labs and A/B testing, and misses the potential value that could be found between the initial idea and a working product. The standard answer within product management is to whine and blame others: the boss doesn’t get it, stakeholders don’t care, the roadmap is too full.

Agile 91
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Why I Quit Amazon Prime … and It’s Not Their Price Increase

Pragmatic Marketing

Amazon Prime has been amazing in my life. For a measly $100 per year, I get free shipping on almost everything I order. But the funny thing is I don’t really care about free shipping itself. I love the fact that I can just buy on Amazon and not have to shop around for free shipping. I love the fact that I don’t have to give my credit card to lots of different companies.

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The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data and AI

Speaker: Aindra Misra, Sr. Staff Product Manager of Data & AI at BILL (Previously PM Lead at Twitter/X)

Embark on a transformation journey into the heart of the data ecosystem! This webinar is your gateway to a deeper comprehension of the foundations that drive the data industry and will equip you with the knowledge needed to navigate the evolving landscape. Delve into the diverse use cases where data analytics plays a pivotal role. We’ll explore how these applications are transforming with the introduction of Gen AI, and discuss the anticipated use cases for 2024 and beyond.

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Will AI Increase the Reach of BI and Analytics?

Birst BI

The business intelligence (BI) assembly line is broken, with adoption or utilization rates of only 30 percent in a typical organization, according to Gartner [1]. These adoption rates include all the users of the BI system – administrators who manage the system, analysts who build reports, and business users who consume reports for better decision making.

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Making the transition from consultant to product engineer

Intercom, Inc.

Those unfamiliar with what product engineers do could be forgiven for assuming that it’s all broadly the same job. After all, we all tend to work in code, use black text editors with luminous text, and stare at console windows with endlessly scrolling symbols. But making the transition from consultant engineer to a product engineer was a revelation – I realized that working as an engineer in client services and working as a product engineer are essentially two completely different jobs, br

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Don’t Miss These Speakers at #mtpcon San Francisco

Mind the Product

Mind the Product returns to Davies Symphony Hall in San Francisco on July 16-17 and promises to be one of our best product conferences yet, with a leadership forum, more workshops, more networking events around the conference, and more fun than ever before. As always the core of the conference is our line-up of amazing speakers, and the insights and stories they bring to the conference is what starts all those conversations.

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Weekly Cash-Flow Model: When to Use One, and How?

The Product Coalition

Who needs a weekly cash flow model? You own a fast-scaling company, and you’re growing your customer base steadily, but you’re still nervous. You almost didn’t make payroll last week. You had to call your landlord and ask to pay rent a few days late. Your projections say you’re going to make a small profit this year, but your margins are razor-thin, and you don’t know how much cash is flowing in or out any given month, let alone any given week.

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A Comprehensive Checklist to Revamp Your Website & Increase Profitability

Unlock the power of a well-designed website with our eBook, 'Comprehensive Checklist: A Guide to Website Redesign.' Crafted by Brucira and ruttl founders, it's your ally in reshaping your digital presence. Welcome to a transformative journey!

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IoT Adoption – Lessons from a 100-Year-Old Company

Daniel Elizalde IoT Blog

In this episode of the IoT Product Leadership podcast, we discuss the challenges of IoT adoption in established companies. My guest today is Miguel Morales, VP or IoT at Parker Hannifin. In this episode, we discuss how Parker, a 100-year old company, is leveraging IoT to complement their core business initiatives. We also talk about the organizational […].

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How product teams can benefit from connecting physical and digital worlds

Miro

How product teams can benefit from connecting physical and digital worlds with RealtimeBoard Here at RealtimeBoard we set out on a mission to help team-driven companies turn the challenges of distributed work into competitive advantages. However, these challenges are not exclusive to teams that think of themselves as distributed. As soon as you leave a […].

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[VIDEO] Encouraging Users to Upgrade With In-App Messaging

Revulytics

There’s a reason that in the software world, we often say we are “pushing” users to the latest version – as it often requires a bit of encouragement to get users to upgrade. Using ReachOut in-app messaging software, we can easily target certain customer segments and offer timely, relevant offers to upgrade. This positions customers to innovate, while freeing up valuable internal resources devoted to supporting legacy versions.

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From Product Management to Product Leadership

The Product Coalition

As someone who has experienced the highs and lows that accompany life as a Product Manager, I am keenly aware of the challenges this important role plays in the technology industry [and so many others]. Where many of the departments in the organization?—?whether large or small?—?may choose to operate in silos, Product Management is the department that brings all of the teams together to ensure everyone’s voice is heard, vision is seen, and needs are met.

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A Tale of Two Case Studies: Using LLMs in Production

Speaker: Tony Karrer, Ryan Barker, Grant Wiles, Zach Asman, & Mark Pace

Join our exclusive webinar with top industry visionaries, where we'll explore the latest innovations in Artificial Intelligence and the incredible potential of LLMs. We'll walk through two compelling case studies that showcase how AI is reimagining industries and revolutionizing the way we interact with technology. Some takeaways include: How to test and evaluate results 📊 Why confidence scoring matters 🔐 How to assess cost and quality 🤖 Cross-platform cost vs. quality tr