Intercom, Inc.

DECEMBER 10, 2018

All your messaging is marketing, both before and after the sale. So in-app marketing is especially key to engaging and retaining the users you’ve worked so hard to acquire. This guide is for marketers interested in learning more about the tools of the trade and the various types of in-app marketing – and the ways to use them.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

The Product Cafe

JANUARY 18, 2024

Hello, all you product-loving folks! 💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, AI, and more. ☕ Thanks for reading Product Café Newsletter ☕️! Don’t miss it!

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience Certifications 52

The Secret PM Handbook

OCTOBER 21, 2017

We product managers are always told that we need to spend a lot of time with customers, and with the market, to create successful products. It’s challenging to find the signal – market problems – in the noise – our conversations with customers and prospects. Strategy/Methodology.

Customer Experience 150

Customer Experience Data Visualization Framework Article 150

The Secret PM Handbook

AUGUST 4, 2017

The Secret Product Management Framework. Finally writing down the Secret Product Management Framework was a revelation for me. It put all the activities I do as a product manager into perspective. We find and validate market problems for which customers will pay for a solution. Breakthrough!

Framework 170

Framework Product Management Product Manager Weak Development Team 170

The Secret PM Handbook

AUGUST 4, 2017

The Secret Product Management Framework. Finally writing down the Secret Product Management Framework was a revelation for me. It put all the activities I do as a product manager into perspective. We find and validate market problems for which customers will pay for a solution. Breakthrough!

Framework 150

Framework Product Management Product Manager Weak Development Team 150

Lenny Rachitsky

APRIL 7, 2024

Document improvement: Approximately 30% of users utilize ChatPRD to enhance existing specs, PRDs, strategy docs, or roadmaps, indicating its effectiveness in refining and iterating on initial project documentation. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

User Testing 55

User Testing Customer Feedback Feedback Software Customer Experience 55

The Secret PM Handbook

AUGUST 22, 2016

As a product manager, I’d like to find some tools that help me do my job. I deal with: Customers – finding their problems and listening to their product feedback. Markets – my segments, their problems, and how to reach them with my solution (and if they are big enough for me to make money).

Research Software 170

Research Software Feedback Software User Testing Product Management 170

Mind the Product

JANUARY 10, 2017

As a product manager it’s not uncommon to feel pulled in a million different directions as you work to meet the needs of your customers, developers and company stakeholders. Write a Handbook. Internal stakeholders need to know how the products you build work. Strategy Paper. Documentation Powers. Let me explain.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Product Innovation Educators

APRIL 10, 2023

The steps in ranking and valuing Jobs-to-be-Done—for product managers We have talked a few times about Jobs-to-be-Done in past episodes. He has a Masters of Product Design and Development from Northwestern University and teaches Innovation Strategy internationally. This allows you to create very good market fit.

User Testing 91

User Testing Healthcare Product Research Artificial Inteligence 91

Intercom, Inc.

DECEMBER 19, 2018

Eoghan McCabe, CEO , and Matt Hodges, VP of Commercial Product Strategy. Des Traynor, Co-founder and Chief Strategy Officer. Analytics, biz ops, marketing, sales, support, recruiting, finance, HR. Cindy Chang, Senior Product Designer and Ulaize Hernandez Troyas, Product Manager. The best of the blog.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Gainsight

APRIL 21, 2022

As the category creator of customer success and the definitive thought leader, this list is filled with the help you need to deliver the ultimate Product Experience for your customers. You will learn everything from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. .

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

Product Innovation Educators

JULY 17, 2023

Lessons from the discoverer of Stage-Gate for product managers Today we are talking with a legend in product management. Besides his best-selling books Winning at New Products and Portfolio Management for New Products , he has published more than 130 articles on R&D and innovation management.

Telecommunications 94

Telecommunications Research Software Feedback Software User Testing 94

Innovatemap

DECEMBER 19, 2022

LOVED: How to Rethink Marketing for Tech Products. Tina Hafer called this a “must-read for product marketers and product company leaders.” Martina joined Tina on the Better Product Unlock Product Marketing podcast series to share her product expertise. Martina Lauchengco. Impact Players.

Books 52

Books Advertising Branding Customer Experience 52

Gainsight

AUGUST 5, 2022

In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. Advocacy Program Manager: If Sales is not for you, consider an advocacy role. Customer or Product Marketing: In Product Marketing, you would help determine a more defined customer target.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Business of Software Conference

JUNE 25, 2021

If you’re running a software company (or somehow involved in strategy) you’ll be familiar with the conversations and debates about what the “next killer feature (or product)” is going to be. The Job your Product Does , by Prof. What is Jobs-To-Be-Done? What is Jobs-To-Be-Done? Definition). Learn more.

Framework 64

Framework Research Software User Testing Customer Feedback 64

The Secret PM Handbook

OCTOBER 21, 2017

We product managers are always told that we need to spend a lot of time with customers, and with the market, to create successful products. It’s challenging to find the signal – market problems – in the noise – our conversations with customers and prospects. Strategy/Methodology.

Customer Experience 170

Customer Experience Data Visualization Framework Article 170

The Product Coalition

AUGUST 26, 2019

What is modular productization? It’s the practice of standardizing the core building blocks (modules) that make up products. As markets become more segmented, companies scale by trying to meet segmented needs. As such, product portfolios become increasingly complex and bloated. How does one do “modular productization”?

Feedback Software 60

Feedback Software Customer Experience User Testing Data Visualization 60

Gainsight

NOVEMBER 10, 2021

If you’re a product manager or leader, it’s up to you to embrace change and dive into the most effective product growth strategy for the era. And in the modern SaaS world, that means mastering product-led success. . Ready for a primer on becoming a product-led growth pro? What is product-led success?

Feedback Software 52

Feedback Software Blog Product Research Reporting Tools 52

DISQO

JUNE 15, 2015

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. While he likely never said that , the sentiment is not lost on product managers.

User Testing 49

User Testing Technical Review Data Visualization Customer Feedback 49

The Product Coalition

OCTOBER 22, 2018

Who comes up with the strategy? Here’s are the places you get product feedback from: Obviously, there is customers then you have teams (feedback from within your organization) and finally, the market. Each group brings very different types of information that you can use to make product decisions.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

DISQO

JUNE 15, 2015

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. While he likely never said that , the sentiment is not lost on product managers.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

DISQO

JUNE 15, 2015

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. While he likely never said that , the sentiment is not lost on product managers.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

Gainsight

JUNE 11, 2021

The Fate of The Customer is the Future of Product Management led by Carlos González de Villaumbrosia, CEO and Founder at Product School. Properly educating your customers will bolster your product adoption in a way that is inherently a one-to-many engagement or even better, an on-demand self-paced approach.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

The Product Coalition

MARCH 23, 2018

As a result, a lot of product decisions are made on gut feeling, incomplete information, the loudest voice in the room, and the most demanding customers. Items that make it into SaaS products often don’t align with the company’s strategy to support growth or help existing customers reach their desired outcomes. Number 1?—?PLAN

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Product Bookshelf

AUGUST 22, 2016

The product management interview process is intimidating because it tests your expertise and domain knowledge in many different areas. Lin , the author of PM Interview Questions , about his favorite books for expanding a product manager’s skill set in the following areas: Product design. Product management process.

Data Visualization 48

Data Visualization Books User Testing Customer Experience 48

The Product Coalition

JANUARY 26, 2024

In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. In the real world, product managers may have to start from scratch and quickly find something meaningful to work on. There is only the real world.

User Testing 102

User Testing Product Research Research Software Data Visualization 102

Mind the Product

SEPTEMBER 6, 2018

Over the years I’ve worked alongside a number of enterprise product managers in many companies. I’m a product manager at Adobe, a company with a long product management tradition and which has produced some of the best products in the history of software. How one customer differs from another.

Enterprise 146

Enterprise Customer Feedback Customer Experience Reporting Tools 146

BrainMates

APRIL 2, 2019

We know Product Management is a tough gig. So many articles have been written about this multifaceted, multidimensional role encouraging us to continue to fight the good Product fight. But what about quitting Product Management? How does this relate to Product Management? So I let go of skiing.

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

Sequent Learning

SEPTEMBER 4, 2019

Fundamentals of Product Management – For the Last Time. People often ask me why I write books and articles about product management. Sometimes I detect patterns or trends in business performance that would benefit product people with a clarification or a ‘how-to’ guideline. That’s great news.

Customer Experience 63

Customer Experience Research Software Product Management Product Manager 63

The Product Cafe

DECEMBER 12, 2023

Hello, all you product-loving folks! 💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, AI, and more. Are You Trapped in the Product Death Cycle? Research the broader market, not just your current user base.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Intercom, Inc.

JULY 12, 2018

As VP of Corporate Strategy at Twitter, Elad Gil was a key player as company headcount skyrocketed from 90 to 1,500 employees. This wasn’t Elad’s first experience with hyper growth – Google grew headcount 10x during his time as a product manager there – nor the last. Congratulations on the High Growth Handbook.

Technical Advisors 120

Technical Advisors Reporting Tools Weak Development Team Startups 120

Iteratively Blog

MAY 31, 2020

Time and again, folks have used product analytics tools to better understand their customers. Businesses use analytics to determine product health, improve the customer experience, test product-market fit, and ensure that they are making the right investments with limited time and resources.

Data Visualization 97

Data Visualization Analytic Tools Onboarding KPIs User Testing 97

Gainsight

MAY 10, 2021

Want to learn from someone who is a Gainsight Award Winner for Customer Success Excellence in a highly competitive Saas market? Watch Next: Customer Success Strategy. For many, it was The Queen’s Gambit —a story all about strategy, seeing the plays before your opponent does, and learning from others while facing matches alone.

Data Visualization 52

Data Visualization Travel Customer Experience Customer Feedback 52

Intercom, Inc.

JULY 25, 2018

Product folks love to be really close to the product. We see every problem in our business as a product problem. If people aren’t signing up, if the marketing page isn’t working, if no one is sharing the product on Twitter, we just assume it will be fixed with a better product.

Onboarding KPIs 152

Onboarding KPIs User Testing Startups Vision 152

PMLesson's Ace the PM Interview

MAY 13, 2020

But recruiting for product management can be a whole different beast considering how high the bar is these days for a product manager. 1 Product Management: Make sure it's right for you. Read: So you want to be a Product Manager. Product and Strategy Sense: Amplitude , Stratechery , PM Insider.

Technical Review 52

Technical Review Software Review Feedback Software Framework 52

The Secret PM Handbook

MAY 12, 2017

Product managers tell me – and the people managing product managers tell me – that one of their biggest challenges is communicating with the development team. Product management has all the responsibility, and none of the authority. Product requirements are our “stock in trade” as product managers.

Weak Development Team 199

Weak Development Team User Testing Feedback Software Product Research 199