article thumbnail

The Must-Read Book List for Building New Product Ventures

The Product Coalition

Leadership and management books haven’t been included because when you’re just a small team, amping up leadership capability provides less leverage than solid execution of the topics that I will cover. The Sales Acceleration Formula: Using Data, Technology, and Inbound Selling to go from $0 to $100 Million by Mark Roberge?—?Builds

Books 187
article thumbnail

Leading your support team through a crisis

Intercom, Inc.

That sense of safety must come from the top – directly from your leadership team. Inbound conversation volume has more than doubled for nearly half of support teams since the outbreak. Here are their tips: Provide a safe space. In this uncertain time, your team needs a sense of psychological safety more than ever.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

License to sell: 5 strategies to hit your sales quota

Intercom, Inc.

As an Inbound Sales Development Rep, I face the challenge of not having any control over the leads that get passed to me. Here at Intercom, we use live chat to qualify our inbound leads. It happens for a multitude of reasons — loss of budget for the project, change of leadership, better competitive offering.

Inbound 157
article thumbnail

From Product Management Back to Strategy

The Product Coalition

My personal passion is to bring back this very important dimension into product management and leadership. Product Leadership Is a Business Role I make a distinction between product management and product leadership. Product management is the name of the profession and also a description of what some levels do.

Strategy 148
article thumbnail

Tools of the Trade: How HiveMQ Automates Customer Interview Recruiting with Orbital

Product Talk

In his role on the leadership team, he is responsible for shaping and executing their product strategy. The campaign the team came up with included reaching out to a list of around 5,000 users from HiveMQ’s free plan, as well as several hundred marketing qualified leads (MQLs) from inbound leads.

article thumbnail

From frontline manager to SVP of Sales: How to stand out in your sales career

Intercom, Inc.

If you are new to sales management, it can be hard to know what concrete steps you can take to improve your skills, be recognized, and eventually, rise to a senior leadership role. But LB suggested they adopt an inbound round-robin model, even though it wasn’t particularly advantageous for her direct team.

article thumbnail

Is There an OVer-Qualified Product Manager?

Ask Benny

This approach risks transforming product teams into mere feature factories, jeopardizing their ability to do both inbound and outbound and deliver substantial value. The Role of the Product Leader Marty underscored that the product leader's role encompasses strategic decision-making and mentoring product managers.