Intercom, Inc.

NOVEMBER 14, 2018

There are many parts to a high-performing sales organization – the right people, processes and strategy, to start. KPIs help sales reps, managers and leaders track progress to targets, identify high-level trends and themes, and manage individual and team performance. That’s not to say there’s no art to practicing sales.

Data Visualization 188

Data Visualization Outbound Inbound KPI 188

Userpilot

MARCH 8, 2022

of US Product Managers being female in 2021, according to a metastudy of 30 million profiles conducted by Zippia : Source: [link]. Melissa Perri – Speaker, consultant, and teacher in Product Management. Melissa Perri is one of the most recognizable names in Product Management. CEO of Product Labs.

Technical Advisors 111

Technical Advisors Product Research Analytic Tools User Testing 111

Intercom, Inc.

DECEMBER 14, 2022

Through it all, we’ve focused on building delightful features for our customers – and today, we’re focusing on something a little more positive with our roundup of the biggest and best of what we’ve built for you this year. A manager-specific view. Future-proof your support team with: Intuitive and crisp design. Speedy shortcuts.

Data Visualization 104

Data Visualization Feedback Software User Testing Customer Communications 104

Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. Some customer success training programs include: Customer success strategy workshop, by CSM Practice.

User Testing 87

User Testing Customer Experience Customer Feedback Certifications 87

PMLesson's Ace the PM Interview

FEBRUARY 20, 2019

Sachin Rekhi is the founder and CEO of Notejoy , and a prolific blogger on product management. In this Path to PM post, Sachin and I discuss five practical paths to product management. How did you first break into product management? First off, product management is very communication and leadership oriented.

Technical Advisors 98

Technical Advisors Feedback Software Product Management Product Manager 98

Intercom, Inc.

OCTOBER 26, 2021

It comes down to three things: We’re customer-first: We value positive customer experiences above all else. We’ve adopted a strategy of consultative, value-based selling – one that is transparent and informative and meets buyers where they are in the purchasing process. Managing trials. We look for: SDRs who can create value.

Inbound 160

Inbound Product Research Customer Experience Technical Review 160

Product Innovation Educators

APRIL 3, 2023

Summary of some concepts discussed for product managers [5:53] What is the definition or purpose of marketing? Consumers are starting to recognize the societal impact media can have on consumers—positive or negative. How can we use media to deliver positive actions? How can we think about using media for good?

Data Visualization 100

Data Visualization Marketing Advertising Analytic Tools 100

The Product Guy

JUNE 25, 2018

This article highlights a few ways to increase clarity and provide better role definition between a manager and a direct report as it pertains to daily situations involving escalations, blockers, and air cover. Given the split responsibility between manager and direct report, alignment and effective communication in these situations is key.

Product Management 120

Product Management Product Manager Reporting Tools Technical Review 120

Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. Strategy first, technology second. Let’s dive in.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

MAY 13, 2022

At the end of each week, support team managers look at that data to see the areas where their teams might improve. What is the role of customer service in marketing strategy? After resolving each issue, company Alpha’s support team may ask customers to respond to a short survey to gauge how satisfied they are with the outcome.

Data Visualization 129

Data Visualization User Testing Customer Experience Customer Feedback 129

Userpilot

APRIL 25, 2024

TL;DR Market research is a systematic and objective process crucial for understanding target markets, refining business strategies, and informing decisions, which includes collecting, analyzing, and interpreting data on customers, competitors, and the industry. Gone are the days when just intuition or subjective judgment was enough.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Userpilot

APRIL 8, 2022

From the get-go, Joanna was responsible for managing and growing the company via strategy, sales and funding as well as cultivating the company culture. Then we added inbound marketing which added the number of leads which, in turn, meant more conversions. First the features, then the inbound marketing.

User Testing 93

User Testing Feedback Software Research Software Product Marketing 93

The Product Coalition

MARCH 3, 2023

PLG is often compared to traditional inbound and outbound methods, which focus on more traditional marketing practices, such as email campaigns, advertising, lead generation, and sales activities, to name a few. Your product managers will need to understand the customer needs and define their version of this life cycle within the life cycle.

Customer Experience 126

Customer Experience Customer Feedback User Testing User Friction 126

Intercom, Inc.

FEBRUARY 1, 2022

Support tools, like chatbots , can help you with your personalization strategy by automatically gathering rich context about each customer, such as their plan, transaction history, or previous queries. Are these tools still relevant to our strategy? You don’t want to freak them out after all. . Treating humans like humans.

User Testing 118

User Testing Customer Experience Data Visualization Customer Feedback 118

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Davin O’Dwyer , Senior Managing Editor.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

BrainMates

SEPTEMBER 19, 2022

In order for a business to manage an efficient, happy and engaged workforce, there are a huge number of processes required – from payroll to rostering, health and safety, and employee development. ReadyTech is one company whose products are making an impact on the way Australian and New Zealand businesses are managing their workforce.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Pragmatic Marketing

MAY 23, 2017

When someone calls the product manager CEO of the product, what does that mean? The product manager as CEO of the product sounds powerful and strategic. It brings to mind strong leadership skills, influence and accountability, all key traits of successful product managers. Product managers have little authority.

Product Research 70

Product Research Product Management Product Manager Research Software 70

Gainsight

SEPTEMBER 22, 2023

Three ways: It creates a competitive advantage, positions you as a thought leader, and speeds up—and streamlines—the buying process. Sure, they position themselves differently, and the feature sets aren’t carbon copies. HubSpot shot to fame due largely to its laser focus on inbound marketing. Very little.

Education 52

Education User Friction Customer Experience Customer Feedback 52

Userpilot

APRIL 6, 2022

Exactly how it differs from a traditional marketing strategy. A SaaS marketing plan covers all the strategies and tactics, from lead generation to converting potential customers to paying customers, to ensuring they stick with your product for a long time. SaaS pricing strategy unlike regular products/services is subscription-based.

Research Software 52

Research Software User Testing Onboarding KPIs Customer Experience 52

Userpilot

OCTOBER 31, 2022

These can be people in accounting or management positions who are unlikely to decide in favor of your product. Optimize your marketing strategies. Curating a winning marketing strategy requires complete knowledge of your target audience and how best to reach them. Were they challenging or difficult to manage?

Feedback Software 80

Feedback Software User Testing Research Software Data Visualization 80

The Product Coalition

OCTOBER 29, 2018

Here is where you should look for Product Manager jobs: Indeed ? —?this Oh, remember to flip on the profile setting that indicates openness to new opportunities to multiply your inbound recruiting. inbound) Recruiter ?—?depending Business strategy Google News is your best bet for understanding a company’s strategy.

Inbound 60

Inbound Product Research Startups Weak Development Team 60

Intercom, Inc.

DECEMBER 21, 2021

We hired new leaders in key positions, including Leandra Fishman , Anna Griffin, Alyssa Smrekar, Cheree McAlpine, Sanj Bhayro, and Marcio Arnecke. The Ultimate Customer Support Tech Stack for 2022 outlines the strategy and tools that support teams can implement next year to future-proof their customer support tech stacks.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

All About Product Management

JULY 9, 2010

I was being interviewed for a Product Managers position by a Chief Operating Officer (COO) who used to do the job that I was interviewing for. The company has adopted and really embraced scrum so naturally expects the Product Manager to take on many of the Product Owners responsibilities. Vision and Strategy 2.

Product Research 48

Product Research Technical Review Strategy Product Management 48

PMLesson's Ace the PM Interview

FEBRUARY 20, 2019

Sachin Rekhi is the founder and CEO of Notejoy , and a prolific blogger on product management. In this Path to PM post, Sachin and I discuss five practical paths to product management. How did you first break into product management? First off, product management is very communication and leadership oriented.

Technical Advisors 40

Technical Advisors Feedback Software Product Management Product Manager 40

Mixpanel

JANUARY 12, 2023

Product and growth managers often build onboarding flows that get users to this moment fast. It can be incredibly insightful for early-stage companies to establish their positioning and product-market fit. Merge research-backed copy with company strategy. The same is true with marketing collateral.

Data Visualization 115

Data Visualization User Testing Research Software Product Research 115

ProductPlan

SEPTEMBER 28, 2022

Product-led growth is a business strategy in which a company uses its product as the primary tool to gain customers. Companies using a product-led growth strategy expect their product will sell itself. For this strategy to work, the product has to solve a meaningful problem for the users. Try before you buy.

Reporting Tools 59

Reporting Tools Customer Experience Feedback Software User Testing 59

The Product Coalition

JULY 1, 2019

Your team, manager and stakeholders would benefit it from it too, as would you. Upcoming Workshops Lean Product management ?—?Barcelona?—?July July 17 : In this workshop I will walk you through the principles and tools of lean product management?—?creating Upcoming Workshops Lean Product management ?—?Barcelona?—?July

KPI 92

KPI Data Visualization Workshop Analytic Tools 92

Intercom, Inc.

NOVEMBER 7, 2019

As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. I believe we did manage to do a good job, and now it’s a super exciting time where we are well-funded.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Intercom, Inc.

OCTOBER 16, 2019

No matter the specifics of how your company adapts and grows, it’s crucial to be aware of how your pricing strategy relates to other aspects of your business. It’s all too easy to make the mistake of adopting a pricing model that is ill-suited to other aspects of your company, such as the go-to-market strategy or sales strategy.

Strategy 195

Strategy Customer Experience Inbound User Testing 195

Userpilot

OCTOBER 8, 2021

The emergence of the product-led growth strategy. To be clear: both of these user acquisition strategies still work in 2021. For more such strategies that will supercharge your SaaS growth , you might consider hiring a product marketer. The best product growth platform is Userpilot. Source: Kommunicate. In-app communication.

Analytic Tools 92

Analytic Tools Research Software Data Visualization Product Research 92

Intercom, Inc.

NOVEMBER 17, 2022

Alina Vandenberghe is the Co-Founder and Co-CEO of Chili Piper , an inbound conversion software that helps sales teams automatically schedule appointments and instantly turn leads into qualified meetings. Although she was a product manager, she’d experienced sales first-hand growing up and had spent many hours studying revenue teams.

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

nulab

MAY 10, 2019

When you create a product or service, there’s a long list of activities that go into creating it: raw materials, labor, logistics, admin, management — and so on. To improve your competitive advantage, you first need to decide which of the following two leadership strategies your business will follow. Inbound Logistics.

Research Software 47

Research Software Differentiation Airlines Outbound 47

Intercom, Inc.

FEBRUARY 5, 2019

Developing a sales strategy is one of the core activities every business will have to undertake. A well defined sales strategy is your path to meaningful, sustainable growth. When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

ProductPlan

APRIL 27, 2021

In our early market validation, we discovered that product managers wanted to try the product on their own before buying. Educational focus with inbound marketing. Our low-key educational approach to content allows product managers to learn about us through high-quality articles, books, webinars, and other content.

Customer Experience 52

Customer Experience Product Research Inbound Customer Feedback 52

Intercom, Inc.

JULY 6, 2021

If your business is expanding internationally, you’ll reach a point in your growth when you’ll need to implement a global support strategy. We spoke with top support leaders to learn how they manage their global support teams. Some of that team reported to different managers in EMEA and/or AMERs West based on time zone.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Intercom, Inc.

JANUARY 16, 2019

This is not to say that bottom-up adoption is bad strategy; quite the opposite. If you can raise a ton of capital, it’s one strategy for winning and crushing the competition. Tomasz Tunguz, Managing Director, Redpoint Ventures. Many great products see exciting initial revenue traction. it all “works”. Buying sales isn’t bad.

Weak Development Team 156

Weak Development Team Data Visualization Strategy User Testing 156

Userpilot

JULY 22, 2023

What is a land and expand strategy? In this guide, we’re going to show you how a land and expand strategy can help you grow your revenue generation from existing clients by deploying a foot-in-the-door approach with your sales team! Select the right expansion strategy for your product, business goals, and pricing model (i.e.

Feedback Software 73

Feedback Software User Testing Strategy Onboarding KPIs 73