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Making Continuous Discovery Work for You: The SPICEY Approach

Product Talk

They reached out to around 5,000 users from HiveMQs free plan, as well as several hundred marketing qualified leads (MQLs) from inbound leads. In these virtual settings, Craig (the PM) and Jason (the UX Designer) met with customers via Zoom and asked them to share their screen.

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Automation in Action: Proven Ways to Boost the Bottom Line With Self-Serve Support

Intercom, Inc.

or “Phone and email support are inefficient and causing my team to get swamped with inbound conversation volume, how can I fix this?” With self-serve support, your team can be empowered to provide support to more customers than ever before – and still reduce your inbound conversation volume. Getting set up for success.

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Building Resolution Bot: How to apply machine learning in product development

Intercom, Inc.

Support teams get a lot of repeated inbound questions, which get tedious to answer. You might think that for an ML product, the UX is less important than usual – but actually, it’s worth going particularly deep on UX when starting an ML project. Case study: Resolution Bot.

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Everything just changed: How to keep your customers at the center during turbulent times

Intercom, Inc.

Would massively recommend Intercom as a support product – great UX for both sides, and very powerful.??????. It’s validated by what we’re hearing in the market – our survey of 400 support leaders found 47% of support teams have seen an increase in inbound queries. — accuRx (@accuRx) March 30, 2020.

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Navigating the unknown: How contact tracing app Rippl is using Intercom to guide New Zealand into the “new normal”

Intercom, Inc.

The PaperKite team, which is made up of approximately 30 UX researchers, UI designers, and developers, has partnered closely with the Ministry of Health and local government across New Zealand. Rob Holmes, Technical Director at PaperKite, explains, “The day before businesses reopened, all hell broke loose.

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Easier help is better help: Announcing completely redesigned Articles in the Intercom Messenger

Intercom, Inc.

After all, a great UX is often a key driver of why they chose Intercom in the first place. So we’ve added a self-serve first option with several ingredients: A carefully crafted UX for requiring self-serve: We make it clear this is the route to start a conversation, but bring you through a self-serve experience first.

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B2B Marketing Team Structure: Essential Roles and Their Responsibilities

Userpilot

The inbound marketing team for attracting and engaging potential customers through guides , webinars, and events. The organizational structure for a B2B marketing team consists of the following: Product marketing team Content marketing team Inbound marketing team Growth marketing team Organizational structure for a B2B marketing team.

B2B 97