Imaginary Cloud - Design

APRIL 29, 2021

They are tremendously important to build a prosperous digital product, but web design and development do not share the same concerns and priorities within the process - their responsibilities also differ. Web design consists of the design of a digital product (websites and apps). Table of Contents. What is Web Design?

Research Software 142

Research Software Software Review Development Web Development 142

Intercom, Inc.

SEPTEMBER 15, 2021

If you’re short on time, here are a few quick takeaways: When you create your own category instead of pursuing market share in someone else’s, everyone has to play by your rules because you’re the one that put them out there. Once you know that, you can easily align around that and position yourself as the solution to that problem.

Technical Review 205

Technical Review User Testing Books Customer Experience 205

Alchemer Mobile

DECEMBER 21, 2022

This takes some basic research but tools like Statista can help you quickly gather high-level data. Of course, there are exceptions to every rule, but these generalizations are a great starting point to make informed decisions. Retarget using demographic factors such as age, gender, location, etc. Let’s jump right in.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Split

MARCH 19, 2024

However, while directly convincing does come up, aligning incentives is often the most effective way to accomplish goals. Before this rule was added, occasionally, when a team or individual found themselves with some extra time, they would remove an easier-to-remove flag. What I don’t hear a lot about is aligning incentives.

Software Review 52

Software Review Systems Review Weak Development Team Framework 52

Userpilot

APRIL 17, 2024

Want to understand what customers think and how they behave in your product ? These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. If so, you need to invest in the right customer insight tools. Read on to learn more. How do you gather customer insights?

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Reporting Tools 83

The Product Coalition

NOVEMBER 30, 2022

At times, it felt like what was needed was a true back to basics positioning, where we are educated in not only the definition of demand generation, but what the point of demand generation even IS. Most of the recommendations were sort of obvious. Most of the recommendations were sort of obvious. why is it valuable?

User Testing 120

User Testing Customer Feedback Feedback Software Reference 120

Intercom, Inc.

AUGUST 31, 2022

Instead, focus your resources on the few channels that make the most sense for your audience and strategy: “Know where your customers are and focus on those channels. Engaging with customers on social media has become part of every customer experience strategy to drive sales and retain customers. Aneto Okonkwo, CEO and co-founder of Chatdesk.

Customer Experience 118

Customer Experience Branding Messaging Startups 118

The Product Coalition

AUGUST 11, 2022

However, most of them can be solved by optimizing existing algorithms or developing alternative technical solutions. The point is that, when going to court, most people hope not just for a clear and consistent implementation of the adopted laws but a fair verdict. Let’s give consideration to the main issue of digital justice?—?the

Reporting Tools 109

Reporting Tools Research Software Technical Advisors Framework 109

Userpilot

JANUARY 9, 2024

TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience. Here are the basic 6 steps involved in every effective UX audit: Set key objectives and goals so you know what data you need to work on. Don’t be shy of heuristic evaluations to measure UI usability.

Analytic Tools 94

Analytic Tools Data Visualization Feedback Software Research Software 94

Userpilot

NOVEMBER 8, 2023

Understanding how behavioral personas work can be a game changer for product managers. Remember to gather product data around how different sets of behavioral personas tend to use different features. You can also use analytics to identify how your most engaged users behave. Ready to get into it? Let's go!

Data Visualization 89

Data Visualization Analytic Tools Research Software Customer Experience 89

Intercom, Inc.

FEBRUARY 9, 2021

It’s no secret that when it comes to support, customer expectations are higher than ever before – but how are support leaders and teams adapting to these increased demands? Our recent report showed that while 73% of support leaders say customer expectations are increasing, only 42% of them believe that they’re actually meeting those expectations.

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Intercom, Inc.

DECEMBER 10, 2019

Our industry is in the midst of a big philosophical debate about the fundamental way of thinking about how we build our products, with the focus shifting from the outputs of what we build to the business outcomes generated by those outputs. But knowing how these steps work is not the same as making it happen, and we think we know why.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

Intercom, Inc.

DECEMBER 8, 2020

Metrics inform your customer support experience and can reveal potential issues with internal performance or processes while highlighting new opportunities and features for your product. Below, we detail some of the most important help desk metrics that you should track to boost your customer support service for success.

Onboarding KPIs 211

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

Userpilot

MARCH 20, 2024

You can implement many software monetization strategies in your product, but picking the right one can be a challenge. This article will go through 13 software monetization solutions to help your software product create great revenue streams and drive product growth. Software monetization can be complex to deal with.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization Strategy 59

Intercom, Inc.

DECEMBER 20, 2022

In this wrap-up of the year’s best bits, you’ll hear from: Paul Adams , Chief Product Officer at Intercom. Nadine Mansour , Senior Product Manager at Intercom. Intercom on Product: Speeding back up when momentum drops. Des Traynor , Co-founder and Chief Strategy Officer at Intercom. Yamini Rangan , CEO at Hubspot. In January.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Userpilot

NOVEMBER 27, 2023

Both metrics are important to track if you want to implement a successful product retention strategy. An increasing customer churn rate is a sign of a flawed product or service that is leaving customers dissatisfied. In this article, we will cover: Formulas to calculate each of these metrics. How to calculate the churn rate?

Product Research 80

Product Research Data Visualization Feedback Software Analytic Tools 80

Intercom, Inc.

NOVEMBER 3, 2022

By automating planning, businesses can save time, increase productivity and turn support from a cost center into a profit driver. Whether you’re fully remote or not, setting up the right tools and processes will help you manage your team collaboratively and productively without resorting to intrusive surveillance.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Split

JUNE 21, 2023

They allow developers to test features in production without exposing them to end-users. If you’re looking to leverage the positives and avoid the negatives of feature toggles, it’s important to implement a feature management platform across your organization. Another popular type of toggle is the A/B testing, or “multivariant” toggle.

Software Review 95

Software Review Data Visualization User Testing Customer Experience 95

Userpilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. A product adoption framework is a set of tools, tactics, rules, metrics, and more – all aimed at helping improve your adoption rate.

Analytic Tools 84

Analytic Tools Feedback Software Framework Onboarding KPIs 84

UX Planet

DECEMBER 19, 2023

I was thrilled to see the product and the application being leveraged, particularly the builds I had actually worked on (since other builds and subsequent releases have ventured into market of course). The first case was tied to a component of a larger product experience. Discussing LifeCycles, Maturing and the Role of Design.

Feedback Software 88

Feedback Software Analytic Tools User Testing Research Software 88

Imaginary Cloud - Design

JULY 2, 2020

As the Lead Designer at Imaginary Cloud , I conduct most of the interviews for design positions. While interviewing a design candidate, I frequently ask about their preferred books on the subject of UI/UX or product design. little about product design. Why disregarding product design books is a mistake.

Books 138

Books Technical Review Research Software Data Visualization 138

The Product Coalition

DECEMBER 29, 2021

A leader’s most important job is creating and constantly adjusting this strategic bridge between goals and objectives.” If the participant requests a specific feature or solution, ask about why they need that, and capture the opportunity” One of the best product books I read, and I strongly recommend it to any product persona out there.

Books 121

Books Systems Review Software Review Weak Development Team 121

Intercom, Inc.

JANUARY 22, 2019

By instituting a lead nurturing campaign sequence, you can guide those prospects through your buying cycle, from the moment they enter their email address on your website, to successful adoption of your product and beyond. Between 40% and 60% of people who sign up for a free trial of your software will never convert. What is lead nurturing?

User Testing 186

User Testing Customer Experience Customer Feedback Feedback Software 186

Mixpanel

JANUARY 12, 2023

It’s a product unto itself. And just like a product process, you need data to create something great. It’s a scientific study in human psychology and empathy, the science of knowing what words will help people understand and connect with your brand and product. Start with customer research. Keyword research.

Data Visualization 116

Data Visualization User Testing Research Software Product Research 116

The Product Coalition

AUGUST 27, 2018

Has the spirit of being agile been lost behind a mountain of rules? Blindly adopting Agile is not a guarantee that a team will be agile , as these additional Agile rules are not essential to being agile. Just because a set of rules worked for one team does not guarantee they will work for another.

Agile 104

Agile Weak Development Team Software Developers Software Development 104

Usersnap

SEPTEMBER 12, 2023

You either have a million questions that you don’t know how to arrange on your product pricing survey, or your mind is blank and you don’t know where to start. Well, monetizing your product is a pretty complex topic and many companies, in fear of going down a rabbit hole, tend to keep their distance from adapting and changing their prices.

Product Research 52

Product Research User Testing Research Software Feedback Software 52

UserVoice

JUNE 18, 2018

No product leader should be surprised how much their new job features coffee meetings and impromptu chats. One of the most challenging things about being a good Product Manager is the fact that we are often charged with the responsibility of making things happen without having any direct authority to “make” them happen.

Development Team Review 100

Development Team Review Technical Review Customer Experience Positioning 100

Intercom, Inc.

MAY 27, 2019

I’ve experienced this myself in the past year as I’ve relocated to Dublin for my role as a product designer at Intercom. If you are investing in self-development and learning about UX, it’s highly likely the materials you use are in English. In fact, right now you are reading this blog post in English. Linguistic diversity.

Blog 197

Blog Definition Presentation UX 197

ProductPlan

JANUARY 21, 2021

I believe that the tactics can help both entrepreneurs and product managers launch better products with a higher chance of succeeding in the market. It’s a question I hear a lot, especially when mentoring newer entrepreneurs and product managers. Write down your product concept. Download the Anatomy of a Product Launch ?.

User Testing 126

User Testing Startups Product Research Testing 126

Intercom, Inc.

AUGUST 22, 2019

I’m excited to be joined today by Intercom’s own Jonathon Colman, a senior designer who came to us by way of the Nature Conservancy, REI and five and a half years at Facebook, where he most recently worked as a UX Content Strategy Lead for Marketplace. At Intercom, we think content designers work best when they work deeply on a product.

User Testing 209

User Testing Research Software Feedback Software Analytic Tools 209

Antwak Blog

APRIL 6, 2021

The interview can be especially hard, particularly when you’re switching into a product from a different domain altogether. This is the main rule. 2: Get acquainted with their products/services and contenders. 3: Brevity is an attribute in product management. 3: Brevity is an attribute in product management.

Product Management 52

Product Management Product Manager Product Research Management 52

ProductPlan

JANUARY 21, 2021

I believe that the tactics can help both entrepreneurs and product managers launch better products with a higher chance of succeeding in the market. It’s a question I hear a lot, especially when mentoring newer entrepreneurs and product managers. Write down your product concept. Download the Anatomy of a Product Launch ?.

User Testing 105

User Testing Startups Product Research Testing 105

UX Studio: Product Management

OCTOBER 18, 2023

It is important to remember – creating a motivating environment fosters productive collaboration and boosts creativity. In this blog post, you’ll find a short guide that walks you through the other most important steps that contribute to effective teamwork. When breathing in, think about positive things.

UX 54

UX Feedback Software Research Software User Testing 54

ProductPlan

FEBRUARY 15, 2022

Product operations is an increasingly important part of the product ecosystem. This supporting function enables the success of the product management team. As product operations staffing matures, so has the range of titles, responsibilities, and career pathways in this discipline. Size matters quite a bit in this case.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

Modus Create

APRIL 8, 2020

Basically, it boils down to first and foremost communicating with your team members outside of the office and including them in the decision making process. By having clear expectations and working rules, both remote and onsite team members are on an even playing field. So what does being a Remote First organization mean?

Feedback Software 123

Feedback Software Banking Consulting Data Visualization 123

Userpilot

OCTOBER 1, 2022

Many SaaS businesses struggle to decide on the approach that’s most likely to engage customers and turn them into repeat buyers. There’s just one that’s most suitable for your product and customers. White-glove onboarding is hyper-personalized onboarding where sales or CS teams take customers by hand to show them the product.

Feedback Software 81

Feedback Software Data Visualization Customer Experience User Testing 81

UX Studio

JUNE 5, 2018

Graphic facilitation has great value and can make your product team better. Creating them on paper also lets you post the most important ones later on your team’s wall or to keep them in front of the team during the whole meeting. Just practice some basic forms and learn the basics about visual hierarchy. Okay, cool.

Workshop 109

Workshop Customer Experience UX User Testing 109