Product Talk

FEBRUARY 28, 2024

The idea was that her trio would test out the concepts from Continuous Discovery Habits and then guide the broader product organization at Going to adopt the habits. I really just love focusing on keeping the customer at the forefront of building great, impactful solutions,” says Kelsey.

Product Research 320

Product Research Onboarding KPIs Feedback Software User Testing 320

Intercom, Inc.

JANUARY 21, 2020

Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments. Text introduces us to each app, starting with its name, and text guides us to how apps work and what value they provide, from instructions and inputs to settings and disclaimers.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. 63% of consumers who were proactively engaged in Q1 were still seen later in the year (Q3-Q4).

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Roman Pichler

APRIL 13, 2021

Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. To select the right KPIs, I recommend taking the following three steps: First, use the user and business goals in the product strategy to select an initial set of indicators.

Feedback Software 280

Feedback Software Data Visualization Analytic Tools Research Software 280

Userzoom

MAY 30, 2019

As part of our UX 101 education series , where we discuss the different types of studies and research methodologies you can use with the UserZoom platform, we’d like to introduce our readers to the exciting world of in-lab testing! What is in-lab testing? What are typical use cases for in-lab testing?

User Testing 105

User Testing Product Research Customer Experience Customer Feedback 105

Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Keep reading for info on Google’s current user research.

User Testing 84

User Testing Research Software Customer Feedback Product Research 84

Product Innovation Educators

JULY 27, 2020

She calls FAST goals a winning methodology as it enables you to win, solving problems and creating value for customers. In the discussion, we role-play using FAST to solve problems I have had as a frequent traveler — something most of us are doing far less of now but will return to eventually. Her name is Jeannine Siviy.

Research Software 245

Research Software Healthcare User Friction Travel 245

The Product Coalition

JULY 10, 2023

Uncover the tools available for effective consumer-generated marketing and learn how to utilize them in your own initiatives. In this article, we will: Explore the emerging trend of driving product growth through community activation and consumer-generated marketing. What is consumer-generated marketing?

User Testing 112

User Testing Feedback Software Analytic Tools Data Visualization 112

Userzoom

AUGUST 6, 2019

Katja Borchert, Senior Product Owner & UX Researcher, and Pietro Romeo, UX Researcher, reveal practical and leftfield examples of user research at FlixBus in their presentation ‘Don’t Guess It, Test It!’. So, my name is Katja. I joined FlixBus in 2018 as a Senior Product Owner and researcher.

User Testing 101

User Testing Product Research Presentation Research Software 101

UX Studio

SEPTEMBER 29, 2017

Deciding between multivariate testing vs A/B testing without knowing their advantages and limitations can pose extreme challenges. When optimizing a website’s conversion rate, A/B testing usually comes up first. Sometimes testing more alternatives proves necessary, for which multivariate testing performs well as a method.

User Testing 98

User Testing Product Research Testing Data Visualization 98

Product Talk

FEBRUARY 10, 2016

Last Wednesday I put out this call to product managers to participate in a research study about the life of a product manager. After all, if I was working in a corporate product role, I’d be doing customer interviews on a regular basis, so why should it be any different as a consultant? Or maybe through split testing.

Product Research 156

Product Research User Testing Data Visualization Customer Experience 156

Mind the Product

MARCH 5, 2020

The web is superb for acquiring new users and building a brand. A domain name and a website for your brand is a good start, but not enough. Unfortunately, many of the users acquired this way abandon the new app before converting to paying customers. So what are the real odds and where should you bet? Betting on Apps.

Research Software 177

Research Software Reporting Tools Development Data Visualization 177

Product Innovation Educators

JUNE 1, 2020

Current Resident is the name of a creative video production group in Minneapolis, Minnesota. One project was for a company called Staff Book, which created an app that expedites the nurse staffing process for traveling nurses. We dive into the industry, researching and doing competitive analysis to become a category expert.

Product Manager 217

Product Manager Product Management Differentiation Research Software 217

Product Innovation Educators

JUNE 6, 2016

This episode is about the product lifecycle and developing products customers want. She has worked all over the US, Europe and Asia, including traveling to Japan more than 100 times to help Japanese companies globalize. the customer. What about the third element, the customer? There is only one boss, the customer.” –Sam

Feedback Software 175

Feedback Software User Testing Product Manager Product Management 175

Mind the Product

JUNE 27, 2019

Their names were John Darley and Daniel Batson, and they created the Good Samaritan study to ask a seemingly simple question: why do people do good things for others? The method was to test two groups. The participants were then asked to move to another building to complete the test. What can we learn from this?

Product Goals 195

Product Goals Data Visualization Reporting Tools Government 195

Mind the Product

JULY 30, 2018

She took a job as a social media manager for a small travel company. She enjoys engaging with users, but feels the engagement she has is shallow. Sarah does some research, and finds that she has kindred spirits in the product community. The above blurb is the minimum I like to know about the type of human my persona/user is.

User Testing 121

User Testing Customer Experience Product Research Blog 121

Business of Software Conference

NOVEMBER 26, 2018

This will change the way that a lot of people think about product market fit, BS metrics, understanding the needs of the people that really matter. Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. So I’m going to talk about Product-Market Fit. Anyway, my name is Rahul.

User Testing 103

User Testing Product Marketing Engineering Marketing 103

Roman Pichler

JUNE 4, 2018

Business models also tend to change when companies digitalise their business—customer relationships, pricing models, partner and supplier relationships, cost factors, and other aspects are likely to be affected. For some companies, this means introducing a new department or group , creating new roles, and career plans.

Product Manager 258

Product Manager Product Management Weak Development Team Management 258

Mironov Consulting

JUNE 28, 2018

Business-to-consumer (B2C) targets individuals and families. I arbitrarily designate products under $500 as consumables or low-involvement purchases; products between $500/year and $5000/year as departmental or SMB or high involvement for single corporate purchasers. Some core assumptions: The typical B2C buyer is the user.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Roman Pichler

APRIL 13, 2021

Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. To select the right KPIs, I recommend taking the following three steps: First, use the user and business goals in the product strategy to select an initial set of indicators.

Feedback Software 156

Feedback Software Data Visualization Analytic Tools Research Software 156

UX Studio: Product Management

DECEMBER 7, 2020

In the fall of 2019, Xeropan’s CEO reached out to us because, although he was receiving great feedback on his product, his conversions in the app stores weren’t living up to his expectations. Additionally, he had the feeling that his ratio of paying customers to total users could be improved. Ideation & Preference tests.

Feedback Software 105

Feedback Software Research Software User Testing Product Research 105

Mind the Product

NOVEMBER 27, 2018

Our fitness apps have shared regular running routines with strangers on the internet , posing serious safety risks for vulnerable populations and even exposing detailed layouts of sensitive military bases. I used to manage a travel app called TripCase that allowed you to track your travel.

Travel 172

Travel User Testing Document Technology 172

The Product Coalition

OCTOBER 23, 2019

million bookings made every day, and every tenth person in the world employed in travel services, it’s no surprise that the value of the travel industry is estimated to hit $13.5 In the past, people used to plan their trips through travel agencies?—?but 98% of travelers carry their smartphone with them throughout their journey.

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

Intercom, Inc.

MARCH 25, 2021

This question has been shaping customer experience expert Jeanne Bliss ’s career for as long as she remembers. Jeanne is one of the leading voices on customer-centric leadership. In fact, she wrote her first book, Chief Customer Officer , long before that type of role was even widely known. What will your legacy be? The lesson?

Customer Experience 181

Customer Experience User Testing Customer Feedback Product Research 181

The Product Coalition

JULY 10, 2022

Finding product market fit Every product, business, brand, service, or other impactful venture has been successful through product market fit. If you neglect Product Market Fit, your worst fears will come true. Customers value different things, a little bit differently. I can get a similar result faster Social capital? —?I

User Testing 158

User Testing Advertising Branding Customer Experience 158

Lenny Rachitsky

JUNE 9, 2024

It will help you deliver value to users, tell a more inspiring story about your company, and recruit a team. The ultimate measure of product-market fit is customer retention. If customers keep coming back, it indicates that your product or service is meeting their needs and providing value.

Customer Experience 98

Customer Experience CTO Coach User Testing Startups 98

Intercom, Inc.

OCTOBER 15, 2020

Our previous conversations with Bob have covered how to unpack customer motivations and the Jobs-To-Be-Done framework (of which he was one of the principal architects). In this episode, Bob and I chat about his new book Demand-Side Sales 101: Stop Selling and Help Your Customers Make Progress. Des: That makes a lot of sense.

Research Software 265

Research Software Feedback Software User Testing Customer Experience 265

The Product Coalition

MAY 19, 2020

This app would guide fans as they travel to a match anywhere in Europe. Before design, the team already had: Insights from a massive discovery research on the 2018 World Cup Over 3000 detailed observation points from our research system With enough research ammo, they began to build the app. all focusing on football.

Research Software 84

Research Software Feedback Software User Testing Product Research 84

Intercom, Inc.

OCTOBER 21, 2021

?. We all know an outstanding customer experience can set you apart from the competition, but is it possible, or wise, to guarantee it? The key to earning (and keeping) our customers’ trust and business, Jeff says, is in the promises we make and expectations we meet, no matter how small. A lifetime of customer service.

Customer Experience 129

Customer Experience User Testing Customer Feedback Airlines 129

Userpilot

MAY 1, 2024

With a self-named newsletter and podcast, Lenny is a widely followed product expert. Renowned for his tenure on Airbnb’s product team, Lenny’s professional journey truly began in 2010 when he served as the CEO of a budding startup named “Localmind.”

Feedback Software 102

Feedback Software Analytic Tools User Testing Customer Feedback 102

Andrew Chen

DECEMBER 10, 2018

Above: New technology has always captivated consumers! And since I’m focused mostly on consumer companies – is there anything exciting happening? The intersection of growth hacking, new tech, and pre-existing consumer motivations. Transportation and travel. My investing thesis. eSports, gaming, virtual worlds.

User Testing 100

User Testing Startups Technical Review Customer Experience 100

Mind the Product

APRIL 1, 2020

Everything is changing, from our priorities and the way we travel, to who we touch and how we stay connected. Just like a successful startup, we knew our customers, we knew there was an untapped need and that our ProductTank was going to make a difference to a lot of people. In fact, I’ve stopped even doing name tags!

Product Research 179

Product Research Events Customer Experience User Testing 179

UX Studio: Product Management

APRIL 27, 2020

This app would guide fans as they travel to a match anywhere in Europe. Insights from a massive discovery research on the 2018 World Cup. Over 3000 detailed observation points from our research system. With enough research ammo, they began to build the app. We as researchers constantly supported the team with insights.

User Testing 84

User Testing Product Research Research Software Feedback Software 84

Userpilot

JUNE 11, 2024

We also discussed best practices for delivering the perfect product experience and getting users excited about using your tool. TL;DR Interactive walkthroughs are on-screen tutorials that help new and existing users learn how to use an entire product or new features. Figma uses tooltips and demo content to educate users.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 104

Userpilot

JANUARY 29, 2025

Who would be the best fit for this job? Who would be a bad fit for this job? Anthropic is the other household name in the space of the cutting edge of AI safety and research. Who would be the best fit for this job? Who would be a bad fit for this job? Who would be the best fit for this job?

Analytic Tools 52

Analytic Tools Research Software Artificial Inteligence User Testing 52

Userpilot

MARCH 19, 2021

Setting up customer behavior analytics for your product can give you great insight on how users interact with your brand and where you can start making changes that drive product-led growth. The What, How, Who and Why of Customer Behavior Analytics. The What, How, Who and Why of Customer Behavior Analytics.

Data Visualization 105

Data Visualization Analytic Tools Customer Feedback Customer Experience 105

The Product Coalition

MARCH 9, 2021

Users should have an opportunity to book the ride just in a couple of seconds, without the necessity to provide a lot of details. This will give users all the options available to choose the most suitable one. Ubers shows available cars even before the user confirms a ride. Arresting their attention ??????? How does Uber work?

Reporting Tools 183

Reporting Tools Weak Development Team Development Technical Review 183