Intercom, Inc.

JULY 14, 2021

As a principal engineer, you can effectively be operating as a team of one – and that makes it a little trickier to manage your time. . Before, you worked towards team targets – now you’re in charge of setting and keeping track of your own goals, agenda, and personal growth. . How do you choose your work? Team needs.

Engineering 151

Engineering User Testing Technical Review Document 151

Johanna Rothman

JANUARY 10, 2024

.” When I ask people what's happening, they say: We're doing an agile death march because someone else already told us what we have to do and the date it's due. The managers worry that the teams can't finish “anything on time.” Often, the longer the cycle time and the lower the throughput.

Agile 88

Agile Systems Review Reporting Tools Demo 88

Alchemer Mobile

NOVEMBER 19, 2020

Look at how a company like Amazon used modern techniques for warehousing, shipping, recommending and reviewing physical goods in a way that was so much better for customers that they were able to overtake a juggernaut like Walmart in a relatively short period of time. But if your business doesn’t innovate, someone will.

Technical Review 245

Technical Review Customer Experience Strategy Technology 245

The Product Coalition

MARCH 5, 2024

However, successfully implementing agility into your company can provide 20%-30% financial gains according to research by McKinsey & Company, and increased parallel process and employee experiences have a direct causal impact on revenue by more than 50% according to Harvard Business Review. People are by far the messiest variable.

Agile 109

Agile Data Visualization Research Software Reporting Tools 109

The Product Coalition

DECEMBER 11, 2023

Many times, I wish I could take it away from them either by fixing things or by suffering instead of them. The former —  always fixing things for them — isn’t recommended if you want your kids to become capable adults. A Roadmap Without a Strategy It’s this time of the year again, and everybody needs to plan their roadmaps.

Roadmap 78

Roadmap User Testing Strategy Customer Experience 78

Intercom, Inc.

MARCH 10, 2021

We come in, we work our magic (usually in a short space of time) and then leave again to do the same on another team. But it also involves carefully allocating the time you have at work, and protecting yourself from becoming over-burdened. Here are some useful tips to monitor your workload and guard against workplace burnout.

Strategy 245

Strategy User Testing Product Research Research Software 245

Johanna Rothman

FEBRUARY 6, 2024

See the Satir Change Model description in Where Are You in Your Changes? And very few organizations want to take the time to bring people to one location where everyone can be in the same physical place. I like to ask them to choose a challenging production support problem, or something else that's making them nuts.

Workshop 75

Workshop Agile Demo Document 75

Intercom, Inc.

SEPTEMBER 15, 2021

If you’re short on time, here are a few quick takeaways: When you create your own category instead of pursuing market share in someone else’s, everyone has to play by your rules because you’re the one that put them out there. The hard part is knowing what problem your company solves. Playing bigger.

Technical Review 205

Technical Review User Testing Books Customer Experience 205

The Product Coalition

JULY 23, 2023

Unfortunately, most of the time, the expectation is a feature. I vividly recall a rather heated Microsoft Teams meeting, my colleague appearing as a small angry sqare — someone I had never met in the real world. he said for the third time, varying his attack slightly each time. Pick the metric important to your company.

Onboarding KPIs 132

Onboarding KPIs Product Research Finance Government 132

The Product Coalition

DECEMBER 11, 2023

So you have done your planning and now want to communicate your roadmap to management or to the team. Here is a template that will help you not only communicate your roadmap better but also build it the right way from the get-go. It’s a long journey, especially for someone like me who takes their words very seriously.

Roadmap 78

Roadmap User Testing Workshop Presentation 78

The Product Coalition

FEBRUARY 27, 2022

Here are my tips for getting your job off to a great start. I decided to write this article to help you, product leaders, with your new position. I decided to write this article to help you, product leaders, with your new position. Only among my consulting customers , two companies recently hired a new VP of Product.

Weak Development Team 140

Weak Development Team Leadership Data Visualization Positioning 140

The Product Coalition

MARCH 29, 2021

TL; DR: Product Backlog Defense Make no mistake: Your Product Backlog is the last line of defense preventing your Scrum Team from becoming a feature factory; hence Product Backlog defense is vital: Figure out a process that creates value for your customers. Moreover, have the courage?—?and and the discipline?—?to It is on you.

Reporting Tools 145

Reporting Tools Product Research Weak Development Team Agile 145

Intercom, Inc.

APRIL 22, 2021

That question has been on Will Larson ‘s mind for a long time. As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. If you’re a senior engineer and want to further your career, what skills should you develop?

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Intercom, Inc.

MARCH 10, 2022

And, as society reopens, it is vital to maintain ease of movement between in-store and online channels – not just for your customers, but for your teams. Therefore, your team needs to be equipped with the right tools to work efficiently behind the scenes. Activate proactive engagement across your e-commerce site.

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Intercom, Inc.

JANUARY 5, 2023

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Of course, this doesn’t mean shutting down all your channels, crossing your fingers, and hoping for the best. Or, even better, eliminating them altogether.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

The Product Coalition

JANUARY 24, 2021

When a startup grows, there comes a time when they decide to work with OKRs (or any other goal-setting methodology) across the board for the first time. Unless you have someone experienced who did it right in their previous company, you will most likely run into these yourself. Sales create revenue goals.

Analytic Tools 185

Analytic Tools Customer Experience B2C Enterprise 185

The Product Coalition

FEBRUARY 28, 2021

Did you ever find yourself struggling to explain to your manager why you need more people? You know you can’t continue this way, but while they sympathize with your struggle, they are not willing to give you what you ask for. like hiring someone for your team, or allocating more engineers to your product?—?there

Definition 162

Definition Events Marketing Books 162

The Product Coalition

JUNE 26, 2022

Lessons and Insights from ‘The Mom Test: How to Talk to Customers’ by Rob Fitzpatrick “The Mom Test: How to Talk to Customers…” is a practical how-to guide that allows you to properly evaluate your current or next business idea. The Core Idea of The Mom Test You shouldn’t ask people whether your business idea is good.

User Testing 120

User Testing Customer Feedback Customer Experience Product Research 120

The Product Coalition

JULY 28, 2022

I’ll introduce you to the Operations Order (OPORD), a structured, yet flexible planning document that will help you organize your thoughts and mobilize the support of others. The Operations Order (OPORD) An OPORD is a planning document used by the military to plan and execute operations at every level of command?—?from

Framework 121

Framework Systems Review Data Visualization Document 121

Intercom, Inc.

NOVEMBER 4, 2020

The holidays are fast approaching, and for ecommerce businesses, that often results in significantly higher support volume for your team – which is set to further accelerate this holiday season due to the impact of COVID-19. The Conversational Support Funnel can help you stay on top of your support, without increasing your overhead.

Customer Experience 228

Customer Experience Technical Review Data Visualization Outbound 228

The Product Coalition

JULY 16, 2023

But you can’t really succeed this way, at least not the way your company needs you to. The discussion was about whether or not someone is senior enough to move into product management. But as a product manager your success is usually measured by certain KPIs such as engagement with the features you own or certain conversion metrics.

Strategy 140

Strategy Product Management Product Manager Management 140

The Product Coalition

JUNE 11, 2023

These ideally combine behavioral questions (“Tell me about a time…?”) Even with just structured interviews, institute a rubric, or else you will not be able to track everyone either accurately nor fairly. Should your rubric evolve as you proceed, you may re-engage earlier candidates using the revised rubric.

Product Research 136

Product Research Technical Review Data Visualization Product Management 136

Intercom, Inc.

OCTOBER 5, 2022

Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. When should you empower and coach your team vs give them specific instructions on what needs to be done? What does good, actionable feedback look like?

Leadership 118

Leadership Feedback Software Weak Development Team Management 118

Split

APRIL 13, 2024

Did your feature cause a performance hit? And how do you know that you didn’t negatively impact something you weren’t even planning on affecting? Split allows you to set up a collection of guardrail metrics that can help ensure that you don’t damage anything that is important to your business. How do you know?

Data Visualization 52

Data Visualization Customer Experience User Testing B2B 52

The Product Coalition

AUGUST 23, 2023

If you haven’t already been doing so, you should start including design as a step in in your development process as a way to get better outcomes and requirements from your stakeholders. This is a basic skill that will improve with time, and I believe that after you have mastered it, you will start using it all the time.

Data Visualization 116

Data Visualization Feedback Software Customer Experience Reporting Tools 116

The Product Coalition

JUNE 8, 2022

Filling Cracks “If you have built castles in the air, your work need not be lost; that is where they should be. Do you ignore it and hope someone else will pick it up. While it was grueling, back-breaking work even for someone in their early twenties, I learned a critical lesson. Now put the foundations under them.” ?

Customer Experience 78

Customer Experience Reference Consulting Product Management 78

Intercom, Inc.

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Powered by a modern business messenger , it scales your ability to answer more questions from more customers without increasing headcount, budget, or hours logged. Is your tech stack ready? Let’s dive in.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

The Product Coalition

APRIL 22, 2023

Given the title, you would think that it’s a book about how to fight someone who wants things that you can’t or aren’t willing to give them. One of the most useful tips there is that in most cases it is much quicker to talk the other person through their needs and find a solution than to force them to accept yours.

Books 140

Books Customer Experience Leadership User Testing 140

Intercom, Inc.

AUGUST 31, 2022

We sat down with Aneto Okonkwo , CEO and co-founder of Chatdesk, to discuss how you can leverage social media to grow engagement in your business and offer practical, easy-to-implement social media growth strategies. Still, social moderation can feel daunting, especially given that these public interactions can happen at any time.

Customer Experience 118

Customer Experience Branding Messaging Startups 118

Mind the Product

FEBRUARY 5, 2020

Matt LeMay tells the story of a meeting he had with author and publisher Mike Shatzkin a long time ago: “I was just out of college, and I was trying to describe what I do. Instead, why not start with a specific decision your team made in the last week that you’re unsure about and extrapolate out from there?”. I’ll never forget it.”.

Feedback Software 173

Feedback Software Vision Document Consulting 173

Mind the Product

AUGUST 17, 2018

Have you ever sat down at your desk to do some important work, but found yourself unable to escape email or Slack long enough to focus on the important task you said you wanted to do? It certainly seems that way. Not just when we’re walking down the street, but at work, and with our families and friends as well. Is tech doing it to us?

Technical Review 140

Technical Review Research Software Artificial Inteligence Weak Development Team 140

The Product Coalition

MAY 24, 2020

Product Management in the Time of COVID Part II: Roadmapping Best Practices The second article in the series highlights how lean roadmapping helps product managers navigate change. I sat staring blankly at the screen waiting for someone else on the video call to speak up. What are we going to do next? But nobody could answer.

Customer Experience 142

Customer Experience Product Management Product Manager Roadmap 142

The Product Coalition

DECEMBER 11, 2023

Here is what you need to be aware of if you want to keep being a great manager, not just in your head. He does not tolerate dealing with anything else until everyone is ready, even if it means raising his voice. I don’t know how you feel about your manager, maybe you feel that they give you too little freedom and intervene too much.

Management 78

Management Management Weak Development Team Leadership 78

Intercom, Inc.

DECEMBER 12, 2019

Instead of capturing small businesses and then trying to upgrade them to paid plans, the video hosting and analysis startup attracted larger companies, then worked backwards. Over time, they added content and brought on partners but kept the 200-employee minimum in place – until a proactive sales development rep approached them with an idea.

Reporting Tools 169

Reporting Tools Research Software Onboarding KPIs Customer Experience 169

The Product Coalition

DECEMBER 11, 2023

To survive and succeed, your product leadership must be sharper than ever. Despite its population of 6 million people at the time, it felt like a ghost town. We went for a walk — it was my first time in China — and the streets were almost empty. Time will tell. After multiple fever checks, we arrived in the city.

Leadership 78

Leadership User Testing Customer Experience Customer Feedback 78

Nulab

DECEMBER 23, 2020

Work friends are a great addition to your life. If we don’t have a friendly connection with someone, we might find them difficult to work with, unreliable, or frustrating. Those who spent their time near their teammates were twice as likely to feel connected and energized. It’s time to move away from that kind of thinking.

Reporting Tools 100

Reporting Tools Technical Review Messaging Product Research 100

Johanna Rothman

NOVEMBER 3, 2020

And, if you can, get “credit” for your “thought leadership?” Start with Your Copyright. You write in your way. Because if you ever sign a contract about your writing, you will learn which rights you want to keep—or relinquish. That means you own your words. Let's start with copyright.

Reference 83

Reference Leadership Consulting Books 83