Intercom, Inc.

JUNE 9, 2022

Over the last 10 years, we’ve worked hard to develop and iterate on our product principles to codify our approach to decision-making, which has allowed us to consistently build great products at scale. Check out previous episodes of our podcast here. In today’s episode, we’re covering two principles. Looking for a little more?

Feedback Software 138

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Lenny Rachitsky

DECEMBER 29, 2023

I’ll pay someone if I break this pact) and identity pacts (e.g. Brought to you by Vanta —Automate compliance. He writes, consults, and teaches at the intersection of psychology, technology, and business. You’re not saying “no,” you’re just saying “not yet.” Calendars are better than to-do lists.

Strategy 61

Strategy Product Research Books Consulting 61

Mind the Product

JUNE 16, 2020

Berlin-based Product Coach Shaun Russell was always destined to work in Product. He co-founded Audiobubble while still in school and gave himself all the responsibilities of a Product Manager years before ever hearing of the title. Berlin-based Product Coach Shaun Russell was always destined to work in Product.

Product Research 103

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The Product HQ

MAY 10, 2024

Do you want to become a data product manager? With more digital and data-driven products, the demand for traditional product managers is now shifting from sales teams to data product managers. If you want to become a data product manager, this guide is for you. Otherwise, skip ahead.

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Intercom, Inc.

JULY 28, 2022

By inviting product teams to sales processes and vice-versa, you’re enriching them with insights that help drive a better experience and a more robust roadmap. If you enjoy our discussion, check out more episodes of our podcast. You can follow on iTunes , Spotify , YouTube or grab the RSS feed in your player of choice. A new chapter.

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Userpilot

MARCH 25, 2024

TL;DR User sentiment is the feeling a person has about your brand, product, or service quality. Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction. That you can analyze these texts to identify the emotion behind them?

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People-First Product Leadership

APRIL 24, 2024

As a product person, we’re constantly finding ourselves in situations where we have to engage the room (virtual, in person), speak under pressure and have difficult conversations. It always makes me smile when I recall organizing team events and finding myself standing on a chair or table and calling everyone back from a break.

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Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Eoghan McCabe, CEO , and Matt Hodges, VP of Commercial Product Strategy. The Next Chapter of Intercom.

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Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

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Product Innovation Educators

JANUARY 16, 2023

Tools for building a more collaborative product team – for product managers. This episode is sponsored by PDMA, the Product Development and Management Association. PDMA is the longest-running professional association for product managers, leaders, and innovators, having started in 1976.

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The Product Coalition

SEPTEMBER 7, 2023

On a recent walk, overheating as it’s summer in Atlanta, I listened to a podcast from McKinsey about digital and how companies can compete in the age of AI. Despite the content being geared toward the C Suite, something I am still determining if I want to reach, there was a brief diversion on building successful AI products.

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Mind the Product

DECEMBER 31, 2019

We’re taking a short break from releasing new episodes over the holidays. ‘Tis the season to make a list of resolutions for how we’re going to be better in the new year – start new habits, stop old ones, be more productive, etc. . Teresa Torres on the Product Science podcast.

Product Research 92

Product Research Entertainment Startups Education 92

Bain Public

DECEMBER 14, 2021

Product leaders and managers are busy in their careers. And what better way to do this than listen to podcasts! Podcasts are a great alternative for people who are busy yet still want to learn and keep in the loop in their industry. It’s sometimes hard to find a good podcast for you. So we did that for you!

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Research Software Product Management Product Manager Data Visualization 52

The Product Coalition

DECEMBER 23, 2021

You need to make sure you understand things like what you’re testing, how your tests need to fit your team’s workflow and your release plan. But, getting it right goes beyond the coding of the tests and the tools you use. All of this leads to faster times to quality, as well as consistent quality. Who Automates?

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Intercom, Inc.

MAY 26, 2021

A North Star tells you where you want to go but it doesn’t tell you what to do to get there or how to do it. How you do it is more difficult to measure, but just as important – and is guided by your values. . Our values guide how we work, how we interact with each other, the decisions we make, and how we put them into action.

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Customer Feedback User Testing Customer Experience Product Research 138

Product Innovation Educators

FEBRUARY 8, 2021

Secrets for working with customers to create products they will love. This podcast is getting a new name to better reflect our objective here—helping product managers become product masters. That new name is Product Masters Now. Summary of some concepts discussed for product managers. [2:18]

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Intercom, Inc.

DECEMBER 21, 2021

Nothing stays the same, after all, and it’s how you react when everything changes that defines your future trajectory. Even more than a good pun, though, I love how customer research is embedded into the very fabric of how we build, market, and sell Intercom. We hit a huge milestone as our ARR grew well past $200M.

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Customer Communications User Testing Research Software Technical Review 196

Intercom, Inc.

NOVEMBER 3, 2022

Both the software and the processes were outdated, creating a cumbersome experience for managing scheduling and activities – there were just too many spreadsheets to account for and tasks that had to be done manually. It’s a lot easier to manage shifts, schedules, and workloads if that orchestration gets built from the start.

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Feedback Software Research Software Customer Experience User Testing 206

Amplitude

JULY 17, 2019

Podcasts are one of the best learning resources available, especially when it comes to breaking down technical subjects such as data science and analytics. To guide your learning, we put together the following collection of the best analytics-related podcasts to listen to. Podcast Hosts: Enrico Bertini & Moritz Stefaner.

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The Product Cafe

JULY 4, 2023

Hello, all you product-loving folks! 💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, and more. Step into AI Product Management! Photo by Hitesh Choudhary on Unsplash Be ready, beloved Product Managers!

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Product Management Product Manager Artificial Inteligence Research Software 52

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

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Intercom, Inc.

APRIL 1, 2020

Evelyn Clinton, Content Marketing Manager. It has been amazing to see during this very weird period just how much people are coming together, creating new things, and sharing those things with the world. It’s awe-inspiring to see the beautiful things that people are still managing to contribute to the world, and I’m hoping for more.

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Intercom, Inc.

MARCH 25, 2021

Your leadership style, the way you conduct your business, even the kind of person you are, year after year, will define how you’ll be remembered. And if there’s one thing she’s realized throughout her career, it’s that the reactive nature of customer support is holding back customer experience leaders from reaching their potential.

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Customer Experience User Testing Customer Feedback Product Research 181

Bain Public

NOVEMBER 10, 2021

(Montreal, Canada) – Paul Ortchanian, Founder, CEO, Head of Product, Data and Strategy of Bain Public joins Christian Strunk and Alex Dapunt , hosts of The Product Bakery Podcast. This includes everything from product management to design to development and marketing. Podcast Information. About the Episode.

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Roadmap Data Visualization Consulting Leadership 52

The Product Coalition

OCTOBER 23, 2019

There are so many great product leaders doing tons of great work that’s available for free ( will list them later in the article ), it’s amazing how much good content is available out there. So for the hiring managers that are willing to look at CVs of fresh grads, they don’t get enough CVs to reach their eyes. Product Craft ?—?They

Customer Experience 111

Customer Experience Customer Feedback Blog Article 111

Product Innovation Educators

FEBRUARY 20, 2023

How to achieve product-market fit – for product managers This episode is sponsored by PDMA, the Product Development and Management Association. PDMA is also the longest-running professional association for product managers, leaders, and innovators, having started in 1976. Feature set 5.

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User Testing Product Management Product Manager Data Visualization 102

Amplitude

SEPTEMBER 4, 2020

Product design isn’t just about creating beautiful interfaces. Behind every intuitive product design are countless hours of strategy, research, and iterative improvements. To find this advice, podcasts are a fantastic learning resource. presented throughout the podcast. It’s also about building a user experience.

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User Testing Customer Experience Customer Feedback UX 59

Intercom, Inc.

FEBRUARY 23, 2022

In the face of what some have dubbed the “Great Resignation”, the question is: how do you get employees to stay? Today’s guest, Marilyn Suttle , has a few ideas on how to do just that. Today’s guest, Marilyn Suttle , has a few ideas on how to do just that. We’re stressed, exhausted, overworked, and burned out.

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Reporting Tools Research Software Technical Review Product Research 118

The Product Coalition

FEBRUARY 5, 2021

We’re well overdue a conversation about Product Managers and technical skills. It doesn’t seem to matter how many times the industry tries to reassure newcomers that you don’t need to be a full stack software engineer to be a good Product Manager. SQL : Used for data management and manipulation.

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Technical Review Product Management Product Manager Software Review 135

Product Innovation Educators

FEBRUARY 7, 2022

The value of patents and trademarks for product managers. Today we are talking about what product managers and leaders should know about intellectual property (IP) protection. Summary of some concepts discussed for product managers. [4:48] Patents protect products. What do you need to know about IP?

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Intercom, Inc.

APRIL 13, 2018

The best ones are efficient, motivated, effective, and creative in how they operate on a day-to-day basis. Let’s break down a few things that all the best SaaS sales pros understand. Let’s break down a few things that all the best SaaS sales pros understand. Integrate the product into your efforts. Only 23.9%

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Data Visualization Customer Feedback Reporting Tools Customer Experience 224

Amplitude

AUGUST 6, 2019

Product design isn’t just about creating beautiful interfaces. Behind every intuitive product design are countless hours of strategy, research, and iterative improvements. One source of Behind every intuitive product design are countless hours of strategy, research, and iterative improvements.

UX 70

UX User Testing Onboarding KPIs Customer Experience 70

The Product Coalition

MARCH 15, 2023

How many financial apps do you have on your phone, and how often do you use them? If you’re a financial services product manager, you’ll know that crafting an effective fintech app onboarding process is no small feat. Chances are the ones you frequently use have a simple, intuitive app onboarding process.

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Onboarding KPIs Analytic Tools Research Software Data Visualization 125

PMLesson's Ace the PM Interview

FEBRUARY 20, 2019

Sachin Rekhi is the founder and CEO of Notejoy , and a prolific blogger on product management. In this Path to PM post, Sachin and I discuss five practical paths to product management. Listen to our podcast here, or read the transcription below! How did you first break into product management?

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Product Innovation Educators

JANUARY 31, 2022

How product managers can get people talking. It is also a great capability for product managers and leaders. He is an executive coach and started his coaching business, Essential Communications, in 1990, and also hosts the podcast “The Look & Sound of Leadership.” His name is Tom Henschel.

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Naming Leadership Download Product Management 98

Userpilot

MAY 17, 2022

Looking for product announcement examples to help inspire your next successful launch? This article covers all you'll need to know as a product marketer or product manager about crafting great product announcements: What are they? How do you create one? How are you different from existing options?

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Userpilot

AUGUST 30, 2023

This makes it more important than ever to create products people actually want to use. But how do you do that? How do you ensure your team doesn’t lose momentum along the way? The expert speakers at Product Drive 2023 will answer these and many more questions. Join us to learn from top experts and companies.

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