The Product Coalition

SEPTEMBER 19, 2021

Photo by Spencer Selover from Pexels Two weeks ago, I had laser eye surgery, which put an end to 35 years of wearing glasses. You might think that after 35 years I would have already gotten used to my eyeglasses and lived with them peacefully, but it wasn’t the case. I reacted in the only way possible and immediately started crying.

User Testing 145

User Testing Customer Experience Product Research Startups 145

Lenny Rachitsky

FEBRUARY 20, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. Consider these recent news items that caught my attention: When Italy banned ChatGPT, the productivity of coders in the country fell by 50% before recovering. I asked how people are using GPTs in their day-to-day work now.

Data Visualization 135

Data Visualization ChatGPT Reporting Tools User Testing 135

Andrew Chen

FEBRUARY 26, 2024

But I like to pretend) You’ll never regret spending time in SF If you work in tech, you’ll never regret spending 3-5 years in the Bay Area. This is advice I’ve been giving to people for years, and it’s shaped by my own experience — after all, I moved to the Bay Area in 2007 and it completely changed my life.

User Testing 123

User Testing Customer Experience Blog Events 123

Product Innovation Educators

SEPTEMBER 25, 2023

I found myself in a position that many people may find themselves in—you’re in a rush and trying to clean your teeth and flossing is just taking too long. I thought there had to be a way to make this go quicker. At the time I had already founded a company, and we had come out with seven products.

User Testing 119

User Testing Product Research Customer Experience Customer Feedback 119

The Product Coalition

DECEMBER 11, 2023

Photo by Alexas_Fotos on Unsplash When I was VP of Product at Twiggle, building the product from zero to one (and then one to ten and so on), I hired a technical writer freelance. No offense, but technical documentation is one of the tasks I used to hate most in product management. Turned out I was wrong.

Technical Review 78

Technical Review Marketing User Testing Customer Experience 78

The Product Coalition

OCTOBER 6, 2020

And when they’re talking about these shows, sharing their favorite moments, quotes, reactions, opinions, and creating content for fellow fans to respond to?—?a especially when it comes to understanding the impact of video and social media content. a lot of feelings are being shared and exchanged. Sam earned his Ph.D Greg asks Jared.

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User Testing Data Visualization Product Research Research Software 147

The Product Coalition

MAY 1, 2023

“Good design, when it’s done well, becomes invisible. It’s only when it’s done poorly that we notice it. We only notice it when it’s too hot, too cold, making too much noise, or the unit is dripping on us. The market was ripe for us to introduce a new product. Then I questioned myself… should I feel that way?

Weak Development Team 118

Weak Development Team User Testing Data Visualization Product Research 118

The Product Bistro

NOVEMBER 26, 2018

i.e. Sales and marketing. Clearly, as the group that has to “produce” whatever it is you “ ship “, even if it is a SaaS product, they need to ensure enough capacity, and bandwidth, Operations, or Ops, needs an accurate picture of the forecast, and as important the when orders or demand comes in. Operations.

Product Management 195

Product Management Product Manager Finance Management 195

Mind the Product

JANUARY 10, 2020

Within teams, there are the spoken roles, as in designer, marketer, engineer, etc. I like to call these tasks the office housework. So when we set up our team norms, we also need to list all the office housework and set up a schedule to rotate the housework logically. Mommy hates housework. Daddy hates housework.

Engineering 98

Engineering Books Marketing Management 98

The Product Coalition

AUGUST 6, 2023

The rituals are loved and hated by product people around the globe, and it’s not the kind the activity that will go out of fashion anytime soon, so our best response is to discover ways to make these activities valuable, for everyone. Tremis: And when it comes to leading daily standups, what do you expect your product teams to begin with?

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Reporting Tools Research Software Product Research User Testing 141

UX Planet

DECEMBER 19, 2023

The topic for this article came about recently, since one of the applications I worked on 13 years ago (technically speaking, I started working on it 13 years ago, and that particular engagement continued for 2 years), is still actively being used in a facility that I go to almost on a daily basis.

Feedback Software 81

Feedback Software Analytic Tools User Testing Research Software 81

Mind the Product

JANUARY 24, 2019

I had a talented colleague called Kejia Zhu who kept dreaming about fridge magnets personalised via Instagram. This was back when the Instagram API was the new new thing, so fusing it with fusty old fridge magnets seemed brain-bendingly bananas. That’s the tug of genuine market enthusiasm. Some people hated it.

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User Testing Weak Development Team Customer Experience CTO 181

Product Innovation Educators

JANUARY 2, 2023

Some product people love roadmaps, while a lot hate them. When we were small—seven employees—we operated on a project-based roadmap, a series of features with goals and timelines for when we hope to deliver those. When we were small, it kept us focused and we could afford major changes in direction.

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Roadmap Weak Development Team Customer Experience User Testing 107

Andrew Chen

JANUARY 3, 2024

First, I did not write much in 2023 (I was busy!!) but am proud of what I published… Blog posts from 2023 How to design a referral program. I also discuss the weaknesses of referral programs rather than products that are intrinsically viral. What to do when product growth stalls.

Books 86

Books ChatGPT Reporting Tools Research Software 86

Intercom, Inc.

FEBRUARY 13, 2018

One, salespeople hate when deals stall because their product is missing a vital feature. Two, product people hate building features no one uses. As your sales team scales and plays a larger role in representing the voice of your customers, an open line of communication aligns your product strategy with your addressable market.

Product Research 192

Product Research Feedback Software User Testing Customer Feedback 192

Mironov Consulting

JULY 16, 2020

With her co-founder Claire Atkin, she has just launched a for-profit company [ Check My Ads ] to help advertisers audit their online placements as well as improve marketing efficiency. We were trying to make companies aware that their ads were funding hate speech and white supremacist rhetoric. Nandini Jammi.

Reporting Tools 78

Reporting Tools Research Software Advertising User Testing 78

The Product Coalition

AUGUST 3, 2022

Euripides It seemed users hated the site or at least weren’t engaging as expected. Unable to come up with a reason, I kept asking myself why. I just launched a killer feature that should have significantly increased user engagement on the site. All I asked for was their email. I was tired, frustrated, and bewildered.

Product Research 128

Product Research User Testing Customer Experience Engineering 128

Userpilot

OCTOBER 1, 2020

Everybody hates product tours. Show me one person that genuinely enjoys doing product tours and I will PayPal you $10 straight away. Even if you didn’t hate school, it’s probably because of the friends, or sports, or whatever else that the product tours don’t give to your users. So wrong, but I didn’t know better then.

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Onboarding KPIs Research Software Customer Experience Product Research 115

The Product Coalition

SEPTEMBER 11, 2022

Photo by George Becker on Pexels When I first chatted with Arik, the person who was about to become my husband less than 2 years later, he felt I was interviewing him for a job. I asked so many questions about what he did, where and what he studied, where he grew up etc.?—?all all because I wanted to get to know him.

Customer Experience 119

Customer Experience Definition User Testing Engineering 119

The Secret PM Handbook

MAY 18, 2017

They have to become experts in our tools when they really just want to be experts in their job. It’s not an accident that all of these examples are market-leading or paradigm changing. We just hate it! I’d love to hear your stories of how you’re putting knowledge into your application. Over to you.

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Research Software Data Visualization Differentiation Customer Experience 287

The Product Coalition

JULY 18, 2021

Being very pragmatic, he hates stale discussions and so in almost every meeting we have, he keeps questioning the process that will lead us to the right product strategy. The last time it happened, I suddenly realized something. You see, when it comes to product strategy, there isn’t a right answer ? The primary reason W.

Product Strategy 185

Product Strategy Strategy Research Software Technical Review 185

Mind the Product

OCTOBER 12, 2018

How do you determine the total and addressable markets, and what steps do you take to fill that need? I hate these questions. I hate them as an interviewer, because they don’t tell me anything about what it’s like to work with you, how you’re going to help me, or why I might want to hire you.

Product Management 117

Product Management Product Manager Product Research Management 117

Melissa Perri

DECEMBER 29, 2015

This past year I took six trips to London. I HATE Norwegian Air. But on one trip back from London, I got a surprising test message. I had never heard of this HiFly airline before. I was incredibly skeptical but I needed to get home. I was incredibly skeptical but I needed to get home.

Airlines 223

Airlines Entertainment Customer Experience User Testing 223

NextBigWhat

DECEMBER 24, 2021

8) Fail quickly Marketing campaigns bomb. 11) Normalize uncertainty Many people are uncomfortable when goals or dynamics change often. 12) When in crisis, lengthen the time scale Before pulling the fire alarm, ask yourself: Will this matter a year from now? Hard things are hard because no one’s figured them out yet.

Startups 133

Startups Customer Experience User Testing Construction 133

Lenny Rachitsky

APRIL 16, 2024

👋 Hey, I’m Lenny and welcome to a 🔒 subscriber-only edition 🔒 of my weekly newsletter. Each week I tackle reader questions about building product, driving growth, and accelerating your career. But surprisingly, I’ve never seen a great framework for how to think about this work.

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Onboarding KPIs Customer Experience Analytic Tools Data Visualization 77

The Product Coalition

JUNE 28, 2020

Lagos was faithful to me after my compulsory service year (NYSC) in 2018, I was hired by a new marketing agency as a Digital Marketing Executive. Just when we figured out the process and everything was going on smoothly, we were faced with bigger challenges. ?? Yeah, it worked ??

Data Visualization 131

Data Visualization Technical Review Software Review Product Management 131

Userpilot

MARCH 8, 2022

Minimum Lovable Products (MLPs) add more focus on the idea that whatever you’re putting out in the market has to solve a real-world problem from the beginning, instead of being just the skeleton of what could have been. The MVP was born at a time when people would just build to build. Eat your own dog food. Why the MVP failed.

Product Research 143

Product Research User Testing Customer Experience Feedback Software 143

UX Studio: Product Management

JUNE 22, 2021

Everyone hates old school, micromanaging bosses, who tell people what to do and how. Even the old school “bosses” hate their way of working because they quickly become overloaded. In my previous story, you can read how I screwed it up. In this article, I will share what it is and how to use it.

Data Visualization 130

Data Visualization User Testing Analytic Tools Weak Development Team 130

Userpilot

SEPTEMBER 18, 2020

” – I heard a CEO of a SaaS sales tool ask me and I cringed a little. Not just because I hate product tours and think nobody who values their time would actually spend it clicking through irrelevant functionalities they may never use before they’ve even seen the product… You don ’t belive me?

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Onboarding KPIs Education Analytic Tools Feedback Software 105

The Product Coalition

JUNE 17, 2021

in Work and in Life Photo by Karl Fredrickson on Unsplash My madness descent into coffee started around seven years back when I purchased the original Aeropress. I usually do french press at home, but its just too much effort for me to clean. A couple of weeks past and I decided to try Aeropress over the weekend.

Travel 153

Travel Systems Review Product Research Testing 153

Piyanka Jain

JUNE 10, 2019

I totally expect all three companies to continue developing the AI and NLP powered?—?“ask ask me any question and I will give you a chart/answer” features that will make data consumption easier for citizen analysts. oh, I can increase literacy, let’s give people some training on chart and graphs. And it won’t stop there.

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Analytic Tools Data Visualization Customer Experience Enterprise 150

Intercom, Inc.

SEPTEMBER 9, 2022

In today’s episode of Intercom on Product, Paul Adams , our Chief Product Officer, and I sat down with Fergal Reid to talk about the recent buzz surrounding neural networks, how machine learning is powering businesses, and what we can expect from the technology in the next few years. Paul Adams: I’m good, Des. Paul, how are you?

Artificial Inteligence 249

Artificial Inteligence Research Software Analytic Tools Feedback Software 249

Product Talk

MARCH 1, 2023

I can’t tell you how many times I hear this sentiment on Twitter and LinkedIn. And I hate it. I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.”

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Product Research Data Visualization Customer Feedback Weak Development Team 193

Business of Software Conference

SEPTEMBER 20, 2023

Whether the drain was from something you love or hate doesn’t matter. If your app behaves counter-intuitively – even just once – I’ll leak cog resources every time I use it, forever, wondering, “wait, did that do what I expected?” When they have ample cognitive resources. The tank is empty.

Research Software 52

Research Software User Testing Customer Experience Branding 52

UX Planet

FEBRUARY 26, 2024

Table of contents (part I) To read the first part of the article click here 1. It used to be common to hear “because I need to evaluate how you work under pressure” but at least in Europe, you hear less of that and more of “I need to see how you think” or, more recently, almost as if feeling cornered, “how else can I evaluate you?”.

Research Software 78

Research Software Feedback Software User Testing Data Visualization 78

Gainsight

AUGUST 11, 2022

While the next few quarters will likely be painful in terms of the correction vis-a-vis market value lost, jobs cut, and startups shutting down, most people knew this day was eventually coming. They build or buy into markets where they shouldn’t play at all. Investors end up holding the bag and hating their jobs.

Customer Experience 52

Customer Experience Government Banking User Testing 52

Alchemer Mobile

OCTOBER 22, 2020

or “I never have enough time to think about strategy,” then this book can help. Marketing makes sure customers know about the product. To stay competitive in today’s market, organizations need to adopt a culture of customer-centric practices that focus on outcomes rather than outputs. When is Amazon done? Or Facebook?

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Books Research Software Feedback Software Product Management 236