Intercom, Inc.

MARCH 25, 2021

This question has been shaping customer experience expert Jeanne Bliss ’s career for as long as she remembers. Jeanne is one of the leading voices on customer-centric leadership. In fact, she wrote her first book, Chief Customer Officer , long before that type of role was even widely known. What will your legacy be?

Customer Experience 181

Customer Experience User Testing Customer Feedback Product Research 181

Mind the Product

AUGUST 19, 2019

I’d like to share five lessons from my experience that can help you start your own journey. From my experience, the problems that ML can help to solve usually fall into one of these buckets below: Could we make the user experience more tailored and personalised? Could we make the user experience safer?

Artificial Inteligence 195

Artificial Inteligence Data Visualization Product Research Reporting Tools 195

Alchemer Mobile

JUNE 17, 2025

June 17, 2025 – Alchemer, a global leader in customer experience and feedback technology, is proud to announce it has been named to Inc.’s Alchemer empowers customer-obsessed teams to move from asking to action with software that scales from a one-time survey to sophisticated feedback programs.

Naming 100

Naming Feedback Software Research Software User Testing 100

Userpilot

JANUARY 29, 2025

In 2006, British mathematician Clive Humby made the infamous statement: Data is the new oil. If you aim to improve user activation , focus on time to value, feature adoption rates, and the completion of key activation events. Maybe you aim for 10% of users to adopt a feature within three months and realize its too ambitious.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Intercom, Inc.

FEBRUARY 26, 2018

Interest rates are at all time lows. The Apple and Google Play app stores give developers an instant marketplace, a gateway to billions of customers. In The Matrix, Neo is able to defeat his most powerful enemies by wielding time. In fact it already has one, put forward by the awesome Dan McKinley from his time at Etsy.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

The Product Coalition

NOVEMBER 7, 2022

I grew up on all its handhelds and home consoles, starting with the original DS back in 2006. everything but an actual accessibility controller: For vision-impaired users: Customizing text and display settings (color correction, inversion & contrast, bolding & enlarging text, reducing emotion, etc.)

Customer Experience 146

Customer Experience Vision Naming Article 146

The Product Bistro

DECEMBER 11, 2018

This is your chance to make a final impression, to let all your remaining colleagues, know your contact information (if so desired), and to reflect on your time there. The cart racing, and winning second place (curse Chip Ragan and his racing experience). Working for a time in a cross division product management group.

Sales Training 195

Sales Training Travel Customer Experience Messaging 195

Alchemer Mobile

JANUARY 4, 2023

Acquisition expands Alchemer’s ability to help brands close the loop with their customers. January 4, 2023 – Alchemer – a global leader in experience management and enterprise feedback technology – announced today the acquisition of Apptentive, the industry leader in mobile feedback technology. LOUISVILLE, Colo.

Feedback Software 130

Feedback Software Research Software User Testing Customer Feedback 130

Mind the Product

DECEMBER 26, 2019

In this ProductTank Toronto talk, Richard Reiner , Executive Chairman at dfuse , takes us through various case studies and lessons learned from his experience building and marketing products in the cybersecurity space. Between 2002 and 2006, cybersecurity technologies for networks were now entering into a period of maturity.

User Testing 96

User Testing Customer Experience Marketing Research Software 96

freshtrax

MAY 26, 2021

However, from btrax’s 16 years of experience helping US companies expand to Japan, it can be an expensive lesson if you don’t take the time to understand the landscape. In 2006, IKEA opened a megastore in Tokyo offering smaller furniture with simple designs, specifically designed to match the Japanese lifestyle.

User Testing 131

User Testing Customer Feedback Customer Experience Product Research 131

Indicative

FEBRUARY 25, 2020

Data is the most valuable asset of our time. In this article, you’ll learn about a new genre of customer analytics capabilities that speak the language of people, rather than systems. With the launch of Amazon Web Services (AWS) EC2 in 2006, computing power reached an unprecedented level of scalability. Enter customer analytics.

Analytic Tools 94

Analytic Tools Data Visualization Reporting Tools Feedback Software 94

The Product Bistro

MARCH 3, 2018

Lightroom (LR), or its official name, “Photoshop Lightroom” began as a public beta of a Mac only software in early 2006, was a response to Apple’s “Aperture” program targeted at professional photographers. But, time marches on, technology and demographics change. The Origins. The Lightroom CC Icon.

Feedback Software 170

Feedback Software Technology Artificial Inteligence Customer Experience 170

Lenny Rachitsky

MARCH 3, 2024

Boz joined Facebook in 2006 as their approximately 10th engineer, and in his 18-year tenure he built the original News Feed, Messenger, and Groups, as well as many early anti-abuse and infrastructure systems. At various times he has been the engineering director overseeing Events, Places, Photos, Videos, Timeline, Privacy, and more.

CTO 108

CTO User Testing Analytic Tools Research Software 108

Userpilot

JULY 23, 2024

There are different types of tools in the MarTech stack, including: Analytics Tools that collect and analyze data to provide insights into user behavior, campaign performance, and business metrics. Content Management System Tools that allow users to create and modify digital content on websites without needing specialized technical knowledge.

Analytic Tools 105

Analytic Tools Research Software Data Visualization Reporting Tools 105

Mind the Product

FEBRUARY 1, 2019

hitting a specific metric (revenue/users/conversion, etc). Research into Approach goals and Avoidance goals shows that if we frame our goals as a positive (Approach), we have a better chance of success and feeling positive about the experience. creating a community of practice for their organisation. getting a promotion. Grant (Eds.),

CTO Coach 144

CTO Coach User Testing Research Software Product Research 144

Userpilot

MARCH 11, 2020

Before we dive into how to onboard invited users, let us ask you a question… Do you remember how you joined Facebook? A lot of digital products rely on network effects – meaning that the more people in someone’s network use them, the more valuable the product becomes to the user.

Customer Experience 17

Customer Experience User Testing Events Dashboard 17

The Product Coalition

FEBRUARY 22, 2021

The organization needs to inspect and adapt every layer of this hierarchy continuously within appropriate time intervals. Example : The Secret Tesla Motors Master Plan (just between you and me) from August 2nd, 2006.) What these patterns share is either a bias that is hurting the learning effort or a personal agenda.

Product Research 103

Product Research User Testing Customer Experience Reporting Tools 103

UserVoice

MARCH 21, 2017

While many roles in an organization are highly measurable—salespeople hitting their quotas, customer support issue turnaround time, system uptime, etc.—there’s But at the same time, product leaders still need to understand technical concepts and be able to talk about them with knowledge and authority. “To

Product Research 120

Product Research Reporting Tools Vision Customer Experience 120

The Product Coalition

MAY 9, 2020

If no one really needs your product, or they can get the exact same experience from someone else, then you don’t have a product-market fit. Users would also be pretty limited to Amazon’s services. But why would users want a phone which kind of connected with their Google accounts, when they could get…an Android/Google phone?

User Testing 84

User Testing Technical Review Product Marketing Product Research 84

UX Planet

JANUARY 16, 2024

This belief makes you disregard market research because you feel you already know everything customers want. Time pressure: The urgency to bring a product to market leads to shortcuts. You and your team may lack the knowledge or resources to execute it properly, leading to avoidance or superficial efforts.

Branding 98

Branding User Testing Product Research Data Visualization 98

Usersnap

SEPTEMBER 27, 2022

That, combined with understanding user and customer feedback , has made devs more important than ever within a business. And those bugs are giving us, the developers, a hard time. If you can increase your bug tracking speed, then you can definitely produce better products in less time. Better products are created.

Reporting Tools 19

Reporting Tools Feedback Software Analytic Tools Data Visualization 19

Revulytics

JANUARY 30, 2018

This leaves users of Telerik Analytics (formerly EQATEC Analytics) in a bit of a jam as they seek an alternative software usage analytics platform. You’ll quickly see trends and understand user behavior without additional customization. We provide out-of-the-box and custom reporting that is shareable across your organization.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Research Software 59

BrainMates

AUGUST 7, 2018

Product Managers are in short supply – named as one of just five key roles in the Startup Talent Gap report released in July 2018 by start-up peak body StartupAUS in collaboration with Microsoft, the University of Technology Sydney and Google – alongside coders, startup-focused sales roles, user experience designers, and data scientists.

Reporting Tools 74

Reporting Tools Product Management Product Manager Customer Experience 74

Mixpanel

SEPTEMBER 11, 2019

In 2006, Facebook rolled out its News Feed feature–and boy, did people hate it. The uproar among the website’s (then) small user base of 12M was big enough to draw headlines. When you conduct any sort of research, you’ll typically draw on a combination of data and experience (yours and that of your peers).

Data Visualization 95

Data Visualization User Testing Product Research Analytic Tools 95

ProductPlan

APRIL 4, 2019

How did this relatively unknown product manager in his early 40s rocket through the ranks to take control of one of the largest and most powerful tech companies of all time? At the time, Internet Explorer was the “installed by default” incumbent for many users, while Firefox was the alternative browser of choice.

Technical Review 96

Technical Review Systems Review Software Review Customer Experience 96

Sachin Rekhi

DECEMBER 17, 2015

A decade ago Steve Blank authored the book The Four Steps to the Epiphany: Successful Strategies for Products that Win to share with the world his philosophy for building winning products: customer development. Customer Development Maturity. That's a taste for how mature A/B testing is as a methodology.

User Testing 60

User Testing Development Data Visualization Customer Feedback 60

The Accidental Product Manager

APRIL 24, 2017

I mean, if the company is going to go to the effort of rolling out a new car model, then you’d think that they would be so committed to it that your job is secure for the next 10 years or so. Scion had it’s greatest number of sales during 2006. Ever since hitting a high in 2006, sales have been on a slide.

Differentiation 62

Differentiation Branding Customer Experience User Testing 62

BrainMates

OCTOBER 10, 2019

In our experience, this rarely works well. From these definitions we can see that a project manager’s focus is internal and tactical whereas a Product Manager’s focus is external — on the customers’ needs and on the product strategy required to meet them. During the life cycle of a product, multiple projects can occur.

Product Management 75

Product Management Product Manager Management Management 75

Johanna Rothman

APRIL 4, 2022

Here's a story about how technology changes one day at a time and everything is okay—until it's not. In 2006 or 2007, a little too late, I moved to WordPress. Not because I didn't have comments, but because at the time , we needed a separate commenting system. At this time, both my feeds work. Technology gets old.

Feedback Software 59

Feedback Software Technical Review Blog Technology 59

The Product Coalition

JULY 8, 2020

To make a better-informed decision, you should take into account the average experience of customers hiring companies in different locations worldwide. In this article, I’m sharing insights from other seekers of a reliable outsource developer as well as my own experience. And it really pays off.

Software Developers 84

Software Developers Software Development Reporting Tools Software Review 84

UX Planet

FEBRUARY 26, 2024

This analysis examines 186 comments in order to try to understand the psychological and practical reasons behind this discontent, uncovering concerns about unrealistic time expectations, lack of respect for expertise, limited skill assessment and ethical considerations surrounding unpaid work.

User Testing 98

User Testing Research Software Data Visualization Feedback Software 98

Modus Create

APRIL 19, 2022

In 2006 everybody wanted to introduce dynamic data loading (aka “Ajax”) into their PHP websites. Finally, it’s 2022, and we combine 20 years of experience to create fast and secure websites in the cloud. Remix delivers just that: decades of experience. . Users can share links to the wanted UI state.

Customer Experience 40

Customer Experience Software Review Data Visualization Systems Review 40

Gainsight

MAY 29, 2024

Of course, online community grows exponentially in value over time, but there are immediate benefits that can’t be ignored. Create Communities Specific to Members’ Strengths Veeam’s community started much like all communities in 2006—organically across multiple platforms. The results speak for themselves.

Reporting Tools 52

Reporting Tools Customer Experience Data Visualization Customer Feedback 52

Product Talk

FEBRUARY 8, 2017

We no longer take months or years to release value to our customers. Instead, product teams are experimenting their way to viable solutions. We are putting our customers first, taking the time to discover unmet needs, and developing solutions that address those needs. The Rise of User Experience Design [8:47].

Product Research 100

Product Research Research Software User Testing Reporting Tools 100

Product Management Unpacked

AUGUST 8, 2018

When I joined a company in 2006 to run product management (as a CMO), the VP of sales would meet with the product managers every Monday morning to make new feature requests per what sales had sold the week before. I see product management reduced to a gopher for development and a clean-up function. It’s basically powerless. Any objections?

User Testing 101

User Testing Product Management Product Manager Reporting Tools 101

The Product Coalition

MARCH 23, 2018

I have traditionally been a believer that any form of marketing other than what is classified as, “Inbound” is typically a waste of money and time. HubSpot defines inbound marketing this way: “Since 2006, inbound marketing has been the most effective marketing method for doing business online. Delight over time.”

Inbound 60

Inbound Marketing Outbound Customer Experience 60

The Product Coalition

MAY 21, 2020

Which mean your customers know what bad design looks like. A new user needs to be able to find what they want with relative ease. You need to build a product which deserves the trust of your customers. Your product still needs a USP , something which goes the extra mile, delights customers, and slays the competition.

User Testing 84

User Testing Research Software Data Visualization Feedback Software 84