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Customer retention is the new conversion

Intercom, Inc.

Convincing potential users to sign up for your product isn’t easy. The latest batch of billion-dollar companies are built on high customer retention. They help their users be successful, and that means providing great onboarding. I’ve been working with my co-founders since 2007-2008. This was around 2010.

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The 5 Most Trusted Mobile App Development Companies in Poland for 2021

The Product Coalition

Amid the COVID lockdown, people spend even more time-consuming mobile content than ever before. Today, many brands realize the urgent demand for having their own mobile application to be tightly connected with their customers and run their businesses online more successfully. It was established in 2008 in Poznan. sk and Bia?ystok.

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How Compare and Contrast Decisions Lead to Better Product Outcomes

Product Talk

Back in 2008, I was a product manager at a startup that operated online communities for university alumni associations. While alumni associations (our customers) loved our product, alumni (our end-users) did not. But research on brainstorming shows that when we generate more ideas, we generate better ideas.

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Seven Tips for Building a Business in a Recession From Someone Who Did Exactly That in 2008

The Product Coalition

Seven Tips for Building A Business in A Recession From Someone Who Did Exactly That in 2008 Even amid chaos, there’s a chance for opportunity Ashish Toshniwal, CEO and Co-founder at YML Calm seas never made a great sailor, and in March 2009, I unintentionally broached into a tsunami. What we did have was a lot of faith in our vision.

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Slack’s Lane Collins on their ‘radical convenience’ approach to customer experience

Intercom, Inc.

?. Today, we’re dissecting the customer experience at one of the hottest companies around: Slack. As someone who’s immersed in customer-experience questions and concerns day-in and day-out here at Intercom, I was fascinated to hear how Slack’s entire team dedicated itself to thinking about the end-to-end customer experience.

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The Six Essential Books that Every Product Manager Should Read

Mind the Product

Read books, keep tabs on blogs, follow people on Twitter, listen to podcasts, be a massive consumer of ideas and then see what resonates most with you. Published in 2008, Cagan continues Cooper’s work by instructing his readers to focus on their customer’s misery, rather than technical solutions. The Lean Startup.

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Little Otter’s Rebecca Egger on making mental health care accessible to all

Intercom, Inc.

In a heartfelt testimony, Rebecca recalls how her little brother came down with a rare autoimmune brain disorder back in 2008. One of the reasons Rebecca couldn’t see herself as an academic is because academic research all too often stays inside a laboratory. Before that, I was at Palantir and at a few startups doing various things.