Intercom, Inc.

MAY 17, 2018

Today, Bob is President and CEO at The Re-Wired Group , a consultancy that’s helped develop more than 3,500 products and services. When you press people enough, they say, “Well actually, the spring dug into my back,” or “I got this shitty email report that wasn’t good enough, and I needed something better.”. Why is that?

User Testing 202

User Testing Customer Experience Reporting Tools Research Software 202

Intercom, Inc.

FEBRUARY 4, 2021

The group of businesses works across industries from agri-tech to motor to SaaS, with the shared goal of finding environmentally positive solutions that deliver on both purpose and profit. I always loved software and developing software. And we sold that to Rupert Murdoch in 2011 for about 80 million bucks.

Reporting Tools 183

Reporting Tools Transportation Travel Data Visualization 183

Userpilot

OCTOBER 20, 2023

According to a McKinsey study, 65% of B2B companies promote self-service as the main acquisition channel. And, 27% of customers are happy to make purchases of over $500k through digital self-service and remote human interactions. 77% of customers view organizations more positively if they offer self-service options.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MAY 30, 2024

Eric Ries is a name synonymous with innovation and startup success. As an entrepreneur, author, and advisor, Eric has transformed the way businesses approach building products and launching startups with his Lean Startup methodology. Eric Ries is an entrepreneur, author, advisor, and the creator of the Lean Startup methodology.

Webinar 105

Webinar Books Data Visualization Feedback Software 105

Sachin Rekhi

MAY 7, 2022

The Lean Startup methodology, first described in 2008 by Eric Ries, has taken the startup world by storm. His 2011 book, The Lean Startup , has become a New York Times best seller, selling millions of copies to aspirational entrepreneurs. Origin of Lean Thinking. Competitive markets destroy profits." Plans Matter.

Weak Development Team 113

Weak Development Team Reporting Tools Advertising Startups 113

Intercom, Inc.

MARCH 29, 2022

We introduced Intercom as the Engagement OS , the customer communications platform that enables the most critical component of the modern customer journey: ongoing engagement, throughout the customer journey – from acquiring to onboarding, activating, support, and beyond. Our platform is a unified system. We’ll help.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

UX Planet

APRIL 30, 2024

Avoiding the 7 most common mistakes founders make when building a design team and culture in their startups. Regardless of your industry, fostering a great design culture will play a pivotal role in reshaping your product or service into something truly delightful as well as propelling you ahead of the competition in many ways.

Startups 52

Startups Reporting Tools Research Software User Testing 52

The Product Coalition

FEBRUARY 22, 2021

Scrum’s Achilles Heel: Product Discovery In the attempt to fill Scrum’s product discovery void, product delivery organizations regularly turn to other agile frameworks like lean UX, jobs-to-be-done, lean startup, design thinking, design sprint?—?just software is eating the world?—?, just to name a few. the what-is-in-for-me-syndrome?—?resulting

Product Research 103

Product Research User Testing Customer Experience Reporting Tools 103

Intercom, Inc.

OCTOBER 1, 2020

If you’re setting out on your roadmap journey it’s important that it reflect the point of the journey that you’re on – having everyone in a startup of 5 or 6 sharing daily tasks each morning makes sense as they work together to build a feature but in a larger company it’s a recipe for chaos. Paul: No comments.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

If you’re setting out on your roadmap journey it’s important that it reflect the point of the journey that you’re on – having everyone in a startup of 5 or 6 sharing daily tasks each morning makes sense as they work together to build a feature but in a larger company it’s a recipe for chaos. Paul: No comments.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Userpilot

JULY 6, 2021

They also serve as a guide so users can easily navigate dynamic platforms. Essentially, they’re able to repeatedly onboard users as needed so they remain familiar even as the platform changes. This makes feature adoption less intimidating for those on your platform which can, in turn, reduce churn rates.

Research Software 98

Research Software Feedback Software Product Marketing Marketing 98

The Product Coalition

FEBRUARY 18, 2019

… And what that means for startups and innovators today [We were] just sentient puppets on God’s stage: indeed, our taskmaster was merciless, merciless, so long as our bruised feet could stagger forward on the road … so very brief and sore was life with us. Startups, though, are vaporous?—?they Lawrence (i.e.

Agile 73

Agile Product Research User Testing Data Visualization 73

Sachin Rekhi

JUNE 22, 2015

When LinkedIn acquired my startup Connected in 2011, Elliot Shmukler was the sponsor for the acquisition and I ended up reporting directly to him. The very best growth teams like LinkedIn, Facebook, Zynga, and others built incredibly sophisticated internal tools for automatically instrumenting and measuring A/B test outcomes.

Analytic Tools 60

Analytic Tools Reporting Tools Data Visualization User Testing 60

UX Studio: Product Management

FEBRUARY 26, 2019

Later, as software became more and more important, Ideo turned to interaction design. A San Diego-based UX design agency, Telepathy originally started as a web design firm in 2011 and later became a UX agency. HBO and T-mobile count among UX studio’s best-known clients, but we have also worked with dozens of fast-growing startups.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Arkenea

MARCH 14, 2025

The rise in technology is contributing to the digital revolution of mHealth apps. This allows the users to send files such as reports or clinical pictures to the physicians, facilitating better diagnosis. Telehealth reimbursement that is cost-effective Payment systems that are integrated 2.

Healthcare 52

Healthcare Feedback Software Weak Development Team Reporting Tools 52

Mixpanel

AUGUST 7, 2018

Only one in 500 Hinge swipes led to a phone number exchange, and 81 percent of Hinge users reported that they had never found a long-term relationship through a swiping app,” says Tim MacGougan, Chief Product Officer at Hinge. At Bonobos, I fell in love with the scrappy startup-culture. At my previous startup, we sold pants.

Data Visualization 65

Data Visualization Customer Feedback User Testing Customer Experience 65

The Product Coalition

AUGUST 1, 2019

The few widely-available definitions This is the closest thing to a widely accepted definition of a Product Manager This Venn diagram from Martin Eriksson’s 2011 blog post is one of the most frequently cited definitions on any piece which explores the nature of the Product Management role. 10- The Reporting Manager ?—?

Definition 60

Definition Data Visualization Product Manager Product Management 60

DISQO

SEPTEMBER 25, 2019

Look no further than Portland-based Cambia Health Solutions, unsung heroes in a healthcare industry not particularly known for its groundbreaking ideas. Cambia is also the company behind Basefit , a startup designed to improve the health of military personnel and soldiers. Behind their enviable success, there’s empathy at play.

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

DISQO

SEPTEMBER 25, 2019

Look no further than Portland-based Cambia Health Solutions, unsung heroes in a healthcare industry not particularly known for its groundbreaking ideas. Cambia is also the company behind Basefit , a startup designed to improve the health of military personnel and soldiers. Behind their enviable success, there’s empathy at play.

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

DISQO

SEPTEMBER 25, 2019

Look no further than Portland-based Cambia Health Solutions, unsung heroes in a healthcare industry not particularly known for its groundbreaking ideas. Cambia is also the company behind Basefit , a startup designed to improve the health of military personnel and soldiers. Behind their enviable success, there’s empathy at play.

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

Intercom, Inc.

MAY 14, 2018

7X: You’re 7 times more likely to win a deal if you respond to prospects in less than an hour versus responding in two hours ( HBR, 2011 ). 53%: Consumers are 53% more likely to shop with a business they can message ( Facebook Nielsen report, 2016 ). DemandGen Report – 2017 Content Preferences Survey ). Conversion. Conversion.

User Testing 223

User Testing Research Software Marketing Artificial Inteligence 223

svpg

SEPTEMBER 30, 2016

Their code base had diverged and it was extremely slow and costly for Microsoft to be implementing Word separately for each platform: Windows, DOS and Mac. However, the Mac community was also very vocal, with passionate fans of their platform, and is also important to note that this community had very little love for Microsoft.

Reporting Tools 167

Reporting Tools Analytic Tools Customer Experience Technical Review 167

Brian Balfour

AUGUST 3, 2017

When you strip away all the outer layers, they all have essentially the same core product — a tool that lets you send and automate emails to your customers and audience. Plenty of startups try to attack all three tiers of the market with the same product/channel/model. Many reported on Pinterest's slowing growth.

Marketing 57

Marketing User Testing Outbound Reporting Tools 57

Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. And so after a few more years doing that, I left and joined a startup. At the same time, I was doing a bunch of startup advisor work.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209