2014 Customer Experience Differentiation 
Roman Pichler
JANUARY 8, 2019
See the Rewriting Effort as an Opportunity to Innovate. Consequently, rewriting efforts are often focused on replacing like-for-like: The users get the same product dressed up in new technologies. While this approach works, I wastes the opportunity to innovate and create more value for the users and business.
Intercom, Inc.
SEPTEMBER 28, 2021
As Intercom grows, we’re moving into new markets and serving new customers. For product managers, this means evolving to build for upmarket companies while ensuring Intercom’s long-standing customers remain at the center of what we do. But one thing is consistent across every product management role – a deep focus on the customer. .
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Product Innovation Educators
MARCH 27, 2023
We conducted two more retrospective analyses covering 2004-2013 and 2014-2021. From 1988-2004, winners were early adopters of Stage-Gate, cross-functional teams, and voice-of-the-customer. One of those elements is solving a significant customer problem. It’s important to talk to the customer.
Intercom, Inc.
JULY 21, 2022
Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. Paul Adams: Let’s not do this again and then have a retro to learn the same thing we’ve already learned five times.
Intercom, Inc.
JANUARY 18, 2023
If you’re short on time, here are a few quick takeaways: Despite the normalization of online tutoring, many teachers still have their doubts, not to mention the challenges in the equity of devices and internet access. How can we generate a lot of value for the customers and ensure they’re enjoying it every step of the way?
Intercom, Inc.
MAY 28, 2020
Aircall, “ the phone system for modern business ,” goes far beyond the call centers of old by playing well with third-party integrations that allow companies to do everything from viewing customers’ history and call transcripts in their CRM to making or receiving calls directly within Intercom Messenger. Short on time?
Userpilot
JANUARY 30, 2023
Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. That's why we've compiled multiple examples of successful companies nailing product adoption across the entire user journey. Searching for more information to see if it fits user needs. Evaluation.
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