The Product Coalition

JULY 28, 2022

Nimble young businesses, who live by the Lean Startup approach of building, measuring, and learning, move from nothing to a product customers love in what appears, from an established company perspective at least, virtually no time. Startups practice the lean methodology to avoid spending time on things that won’t deliver value.

Data Visualization 109

Data Visualization Startups Customer Experience User Testing 109

Intercom, Inc.

MAY 26, 2021

The most successful companies take the time to be purposeful about their values. “Our values guide how we work, how we interact with each other, the decisions we make, and how we put them into action” It’s usually easy to live by your values in good times. The measure of your true values are what you do in tough times.

Customer Feedback 138

Customer Feedback User Testing Customer Experience Product Research 138

Mind the Product

JANUARY 13, 2020

I’ve been working in digital products for 15 years and, throughout this time, I’ve found that product management has many faces. I’ve done the job in different companies and in each one, it was a completely different experience. My Career Experience. Consider HTML.

Onboarding KPIs 97

Onboarding KPIs Product Management Product Manager User Testing 97

Melissa Perri

MAY 5, 2016

I was now going to build things that mattered to my customers. Frankly, this came at the perfect time for me. It was so ripe with assumptions: “Do our customers want to hear about what are celebrities are up to directly in our platform? The whole company was hooked, and we were allowed to keep experimenting.

User Testing 120

User Testing Feedback Software Research Software Customer Experience 120

Mind the Product

JUNE 5, 2017

Like a sailor who navigates a path through stormy seas, a product manager needs to navigate their product through the needs of customers, business partners, and stakeholders while following the product vision (the end state for what the product will deliver in the future). When Google builds its products it is user-centric.

Banking 117

Banking KPI Vision Customer Experience 117

UX Studio: Product Management

DECEMBER 7, 2022

Experiment Zone. Award-winning UX design agency, helping businesses to create impactful platforms and seamless user experiences for all industries. UX studio is a UX design firm specializing in user experience research, founded by Dávid Pásztor in 2013. NN/g is an American user experience and UX research company.

User Testing 52

User Testing Research Software Product Research UX 52

UX Studio: Product Management

NOVEMBER 24, 2020

As a leading product design company with over 10 years of field experience, we share our list of top product design companies to look at in 2021. Aplana is a privately held software development company that has been on the market for 20 years. Fuzzy Math. The company employs more than 500 design and development professionals.

Product Research 115

Product Research Research Software Software Review Technical Review 115

freshtrax

AUGUST 6, 2019

Before btrax Japan opened, a few eager Japanese entrepreneurs and students joined btrax in San Francisco to gain experience working for a startup in Silicon Valley. Masa wasn’t the only one to start a new business after his time at btrax. In 2016, btrax partnered with Fukuoka City to bring entrepreneurs from Japan to San Francisco!

User Testing 81

User Testing Customer Experience Naming Vision 81

Gainsight

APRIL 23, 2021

Our CEO, Nick Mehta, recently spent time with Sabina Pons , Global Vice President of Customer Success and Support at Mavenlink. She and her team created the ultimate customer journey. With clear insight into post-sale and implementation revenue and growth, they have a long-term vision of renewal predictability.

Data Visualization 76

Data Visualization Analytic Tools Feedback Software User Testing 76

Product Club

MAY 20, 2016

Every day the Product Manager Club brings you the best product management, product marketing and product design reads from across the web. We do the hard work collating all of the best content and articles so that you don’t have to – it’s all a part of our efforts to grow a thriving product community.

User Testing 48

User Testing Customer Experience Roadmap Feedback Software 48

Mind the Product

APRIL 11, 2017

Jake Knapp is the New York Times best-selling author of Sprint. Teresa is a product discovery coach who helps teams adopt user-centered, hypothesis-driven product development practices. Blade Kotelly Experience Strategy Lead, Sonos. Don’t miss out… Jake Knapp Design Partner, GV & Author.

Research Software 70

Research Software Analytic Tools User Testing Product Research 70

Good Product Manager

DECEMBER 4, 2016

Looking back over the past ten years, I’m gratified to see that I’ve been able to follow through on that early vision (and quite frankly pretty surprised at how accurately, too). Without you, I never would have made it to 2016. With the end of 2016 in sight, things aren’t slowing down at all. for $100 off.

Product Management 60

Product Management Product Manager Agile Management 60

Good Product Manager

DECEMBER 4, 2016

Looking back over the past ten years, I’m gratified to see that I’ve been able to follow through on that early vision (and quite frankly pretty surprised at how accurately, too). Without you, I never would have made it to 2016. With the end of 2016 in sight, things aren’t slowing down at all. for $100 off.

Product Management 60

Product Management Product Manager Agile Management 60

The Product Coalition

MAY 11, 2020

In worst case failed product-market-fit could lead to system deprecation, so that Monolithic architecture are the better thing to build. Go-to-Market Speed The speed to go-to-market could be critical on deciding which architecture could be best to implement. If your company still have manual testing method.

User Testing 95

User Testing Product Management Product Manager Product Research 95

Mind the Product

MARCH 23, 2017

Lea was responsible for the product vision and strategy of the Creative Cloud, transforming Adobe from boxed software to one of the most successful SaaS services in the industry. After her work on the Creative Cloud, Lea went on to manage the consumer business at Adobe where she had responsibility for all marketing, product, and engineering.

Research Software 83

Research Software Enterprise User Testing Workshop 83

Gainsight

APRIL 12, 2023

I make it 5 or 6 times, just to be sure.” – Random quote I found on the Internet If that doesn’t describe the CEO experience, I don’t know what does. Maybe they just need more time. And over time, I got better at parting ways quickly when we weren’t aligned. Early on, I tried to apply the same mantra to leaders.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

Mind the Product

MAY 29, 2018

Prior to Benchmark, Sarah was a Partner at Greylock Partners, and a Product Lead for search, recommendations, machine vision, and pin quality at Pinterest. He is the co-author of the New York Times bestseller, The Lean Entrepreneur and has over 20 years experience helping companies bring high-growth products to market.

Technical Cofounder 77

Technical Cofounder Fractional CTO CTO Coach User Testing 77

DISQO

JUNE 20, 2018

Rather, they’re responsible for improving and growing legacy products with existing customers, rigid stakeholders, and technical debt. In 2015, we had 89 releases to the digital experience for Northwestern Mutual. In 2016, we had 177. Have them interview a user. Last year, 1,405. Make change desirable.

User Testing 58

User Testing Product Research Banking Customer Experience 58

freshtrax

JULY 16, 2019

In recent years, venture capitalist (VC) investments for domestic businesses have grown 8 times larger than it was in 2013. Top 10 Japanese Startups by Market Capitalization. The Tokyo Stock Exchange (TSE) is the world’s third largest and Asia’s largest exchange by market capitalization. Market Capitalization.

Research Software 91

Research Software Reporting Tools Startups Data Visualization 91

Product Innovation Educators

MAY 23, 2016

Rebecca is the Vice President of Marketing for Pragmatic Marketing. Prior to joining Pragmatic Marketing, Rebecca managed product management and marketing teams at a variety of software companies. Summary of questions discussed: What is the purpose of the Product Management and Marketing Survey?

Product Research 49

Product Research Customer Experience Data Visualization Product Management 49

DISQO

JUNE 20, 2018

Rather, they’re responsible for improving and growing legacy products with existing customers, rigid stakeholders, and technical debt. In 2015, we had 89 releases to the digital experience for Northwestern Mutual. In 2016, we had 177. Have them interview a user. Last year, 1,405. Make change desirable.

User Testing 40

User Testing Product Research Banking Feedback Loop 40

DISQO

JUNE 20, 2018

Rather, they’re responsible for improving and growing legacy products with existing customers, rigid stakeholders, and technical debt. In 2015, we had 89 releases to the digital experience for Northwestern Mutual. In 2016, we had 177. Have them interview a user. Last year, 1,405. Make change desirable.

User Testing 40

User Testing Product Research Banking Feedback Loop 40

Mind the Product

OCTOBER 18, 2016

Through his time at eBay, Netscape, HP and elsewhere, Cagan has worked with lots of great product teams, and has been influential in his writing and coaching about the role of product over the years, but he acknowledges that there is still a lot of confusion about the role of a product manager. Microsoft Word. for the Mac.

Analytic Tools 131

Analytic Tools CTO Coach Finance Customer Experience 131

Mixpanel

OCTOBER 17, 2019

A few weeks ago, I was walking a partner through our product vision and recent shipments, when he exclaimed, “wow, I didn’t know Mixpanel could do that.” In case you’re in the same situation, our Product Management and Customer Success teams have surfaced their greatest hits of “I didn’t realize that” moments from throughout 2019.

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Customer Experience 40

Product Innovation Educators

OCTOBER 17, 2016

Jim has helped launch new products generating hundreds of millions in revenue, including being part of the founding team at AppFolio for property management, responsible for the requirements and launch of GoToMyPC and GoToMeeting (acquired by Citrix), as well as spending time at Microsoft. Begin thinking first about the product vision.

Roadmap 50

Roadmap Product Management Product Manager Construction 50

Product Talk

DECEMBER 6, 2023

Why does the outcome focus on business value and not customer value? Why can’t you just generate opportunities from what you know about your customers? How do you manage the messiness of the opportunity space over time? How do you represent customer segments on an opportunity solution tree?

Data Visualization 274

Data Visualization Product Research Analytic Tools Research Software 274

Gainsight

JULY 16, 2020

Not only do they recognize that technology is the key to the customer success domain, they continue to lead with a scientific mindset. . Ross is a longtime friend to us and appreciated for his expert perspective of customer success and where it’s headed. The Vision of Valuize. Customer Success and SaaS is Here to Stay.

B2B 52

B2B Customer Experience Technology Data Visualization 52

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Intercom, Inc.

AUGUST 25, 2021

We have achieved a great deal in the past decade – we have built a lot of great product , hired hundreds of wonderful people , and helped thousands of amazing companies form lasting relationships with their own customers. Eoghan describes the original vision behind Intercom. They were seeking an initial $600,000 in funding. “We

Data Visualization 220

Data Visualization Customer Experience Onboarding KPIs User Friction 220

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. And that they, too, would come full-circle nine years later at Pulse Everywhere 2021 – this time in front of more than 20,000 professionals.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Amplitude

MARCH 30, 2017

Establishing a monopoly — near-total domination of a market — may seem like the ultimate marker of success. It can take your focus away from product development, and shift time and attention towards beating competitors and securing your business with sales and marketing. But having a wildly successful product can be dangerous.

Research Software 67

Research Software User Testing Product Research Banking 67

Intercom, Inc.

JULY 4, 2018

At a glimpse, this actually makes sense – if customers are willing to shell out cash, surely that’s a great way to ensure you build only valuable stuff. Big clients end up dictating the roadmap, there’s no product vision, and your product quickly turns into incoherent bloatware. This led to an era of marketing-driven companies.

Marketing 191

Marketing User Testing Customer Experience Messaging 191

Intercom, Inc.

JULY 14, 2022

Regardless of the industry or the product you’re selling, the old sales playbook is falling short of customers’ expectations. For James Dyett , a customer-centric mindset shouldn’t just be the purview of post-sales departments. And so, in 2016, he joined Stripe, where he’s now the Head of Strategic Accounts for the Americas.

User Testing 118

User Testing Customer Experience Feedback Software Research Software 118

Roadmunk

APRIL 17, 2018

In 2016, Sanette joined Vox Media as the design lead for their first ever innovation team. So my team is responsible for our design system and our audience-facing experience across all of our edit networks. But at some point I realized that I needed to take a little bit more time and do some more concentrated studies.

Reporting Tools 53

Reporting Tools User Testing Research Software Product Research 53

Intercom, Inc.

JULY 4, 2018

At a glimpse, this actually makes sense – if customers are willing to shell out cash, surely that’s a great way to ensure you build only valuable stuff. Big clients end up dictating the roadmap, there’s no product vision, and your product quickly turns into incoherent bloatware. This led to an era of marketing-driven companies.

Marketing 165

Marketing User Testing Customer Experience Messaging 165

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. Paul Adams: Let’s not do this again and then have a retro to learn the same thing we’ve already learned five times.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Intercom, Inc.

FEBRUARY 6, 2020

The story you tell to the market, the competitive moats you build, the pricing models fueling your growth – everything that got you to where you are needs to be reimagined for your new buyer. What started off as little more than an experiment has paid dividends. along with time savings and higher productivity.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243