Intercom, Inc.
DECEMBER 12, 2018
Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Marketing technology is now the largest portion of total marketing budget (29% on average according to Gartner ).
Intercom, Inc.
MAY 19, 2021
It’s a familiar problem for all companies that scale fast – how do you keep your core technologies manageable for the increasing number of teams that depend on them? This surfaced as an increasingly large percentage of our product teams’ time being spent on operations or deep diving into understanding our small set of core technologies.
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Intercom, Inc.
JANUARY 2, 2019
In 2018, we doubled the size of our R&D teams to continue building best in class products with non-stop innovation. In 2018, we set out on our own path to make our mark where we felt others had fallen short. Read on to hear more about what we shipped in 2018: . We strive to let our product do the talking.
Product Innovation Educators
JANUARY 20, 2025
Here’s how the two approaches differ: Aspect Traditional MBOs OKRs Compensation Link Directly tied to bonuses Deliberately separated from compensation Goal Structure Combined goals and metrics Separated objectives from measurable results Review Cycle Usually annual More frequent (e.g., I asked Ben what reasons he has seen for this.
Intercom, Inc.
APRIL 22, 2021
After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. You last chatted with us way back in 2018, when you shared your insights on engineering and infrastructure management.
Product Innovation Educators
MARCH 3, 2025
The AI Revolution in Voice of the Customer Research Early AI Experiments (2017-2018) AMS began experimenting with artificial intelligence for customer research around 2017-2018. To answer this question, they employed a technology called supervised fine-tuning. Consider both early-stage discovery and later validation activities.
Product Innovation Educators
SEPTEMBER 30, 2024
However, recognizing the need for a more structured approach to innovation, the airport established a dedicated innovation team in 2018. However, as technology continued to change and the pace of change grew, there was a recognition that a more formalized approach was needed.
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