Mind the Product

JANUARY 3, 2020

We launched in 2013 and redesigned the app in early 2018. billion visually impaired or blind people (October 2018). We started work on improving the accessibility of the iTaxi app in the middle of 2018. We devoted the whole summer of 2018 to modifying the iOS version of the app. The Approach. It was a big decision for us.

Data Visualization 203

Data Visualization User Testing Customer Experience Product Research 203

Intercom, Inc.

JANUARY 3, 2019

And operations, like design ops, is really cool in 2018 – as is research ops and product management ops, which will be coming next year. Was this a substantial investment for us in 2018? Today @intercom we launched part 3 of such a strategy: — Paul Adams (@Padday) August 8, 2018. Des: And VP of Product Ops. Emmet: Exactly.

Research Software 144

Research Software Feedback Software Analytic Tools User Testing 144

Product Innovation Educators

JANUARY 19, 2018

6) Test your minimum viable product with customers. Check out the 50 most innovative companies in 2018. Trends for 2018 – AI, IoT, and Blockchain. How product managers achieve product-market fit. (1) 1) Determine your target customer. (2) 2) Identify underserved customer needs. (3) 3) Define your value proposition. (4)

User Testing 120

User Testing Customer Feedback Product Manager Product Management 120

The Product Guy

APRIL 26, 2018

This is not just a one time practice or output, like building a prototype or running an A/B test. The nomination period for The Best Product Person of 2018 has begun! They break down complex problems into smaller, digestible chunks, and rally their team to tackle them. Those are useful tools, but this is a mindset. Jeremy Horn.

Product Manager 277

Product Manager Product Management Management Management 277

Usersnap

JULY 26, 2020

Most developers have no clue about how testing is actually done, and how valuable the understanding of software testing basics can be for developers who really want to excel in their careers. I owe a large amount of the success I have had in my career as a software developer to my background in testing. Click To Tweet.

Reporting Tools 128

Reporting Tools Feedback Software User Testing Software Review 128

Product Innovation Educators

FEBRUARY 9, 2018

The product manager role is becoming more qualitative in 2018. Absent from them, beyond some A/B testing of UI preferences, were metrics that considered customer value and brand loyalty. A couple years ago at a meetup, I heard a speaker share that product management is all about shipping product. My stomach turned at the thought.

Product Manager 120

Product Manager Product Management Product Research User Testing 120

Product Innovation Educators

SEPTEMBER 30, 2024

However, recognizing the need for a more structured approach to innovation, the airport established a dedicated innovation team in 2018. However, recognizing the need for a more structured approach to innovation, the airport established a dedicated innovation team in 2018.

Research Software 286

Research Software Feedback Software User Testing Technical Review 286

Product Innovation Educators

MARCH 4, 2025

The AI Revolution in Voice of the Customer Research Early AI Experiments (2017-2018) AMS began experimenting with artificial intelligence for customer research around 2017-2018. Experimental Approach One of their key experiments involved a blind testing methodology.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Mind the Product

AUGUST 11, 2020

Joe gave one of the most entertaining and engaging talks at Mind the Product in London 2018, so we followed [.]. A/B testing can often kill big, existing ideas because [it] expects results quickly – and you can’t get results quickly from big, important idea changes. Just call him Mr Joe. Quotes of the Episode.

Customer Experience 172

Customer Experience User Testing Product Research Entertainment 172

Product Innovation Educators

APRIL 6, 2018

The ways to validate a product name include: Alignment Test, (2) Crowd Testing, (3) Sound Test, (4) Spelling Test and six more at [link]. While this article was written with business names in mind, the suggestions apply to product names as well. The 6 best global innovation hubs.

User Testing 136

User Testing Customer Feedback Customer Experience Product Manager 136

Intercom, Inc.

AUGUST 10, 2021

Stress testing the theoretical. Back in 2018, we launched a holistic rebrand with the help of an external agency. Only then could we start to truly test it in real-world scenarios. And how do you keep your brand’s personality and appeal to upmarket enterprise customers without turning into a corporate clone?

Branding 257

Branding User Testing Product Research Customer Experience 257

Intercom, Inc.

DECEMBER 12, 2018

By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. Both landscapes are increasingly competitive and it’s little wonder that 63% of marketing executives have rated lead generation as their biggest challenges in 2018. Promote it.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Mind the Product

APRIL 28, 2020

She joined us to continue where her 2018 Mind the Product talk left off and to go deeper into how to build great communities with remote teams. She has worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Quote of the Episode. Quote of the Episode.

Product Research 186

Product Research Feedback Software Technical Review Entertainment 186

Intercom, Inc.

JULY 16, 2019

Intercom is no different, and up until mid-2018, our incident response process had worked successfully. However, based on our experiences in mid-2018, we were particularly interested in solving for the more serious outages that would require a more formal incident management process.

Technical Review 215

Technical Review Software Review Document Engineering 215

Revulytics

JANUARY 4, 2019

As we get under way with the new year, let ’s take a look at five trends from 2018 that product management professionals should be aware of going into 2019. Shutterstock’s 2018 Creative Trends Report analyzed billions of searches for its visual assets to name the top marketing and design trends for 2018.

Data Visualization 66

Data Visualization Reporting Tools Analytic Tools Research Software 66

Melissa Perri

JULY 14, 2016

BUT we still had to test our ideas. This is now our Challenge : Decrease wait times in cities where it is over 10 minutes to less than 5 minutes by January 30, 2018. We had learned so much about what was preventing users from signing up on the site, and it was a lot clearer which direction in which we should be going. Target Condition.

Product Strategy 306

Product Strategy Onboarding KPIs Strategy Transportation 306

Alchemer Mobile

OCTOBER 30, 2018

Skills summary on the 15 product management skill areas we test for. Winners notified via email after the completion of the survey on 11/9/2018*. The survey ends on 11/9/2018 and winners of the drawing will be notified the week after. What you will receive: Personal report to compare you against product managers worldwide.

Product Research 140

Product Research Data Visualization Product Manager Product Management 140

Mind the Product

APRIL 3, 2019

Joe gave one of the most entertaining and engaging talks at Mind the Product in London 2018, so we followed up with him to get to the stories that he didn’t get to share on stage – including the surprising difference between purchasing a fridge and a washing machine. Quotes of the Episode. Quotes of the Episode.

Customer Experience 159

Customer Experience Product Research User Testing Entertainment 159

Mind the Product

JANUARY 22, 2019

As 2019 gets underway, I’ve been enjoying taking stock of what we saw at Mind the Product Training over 2018. A big theme for Mind the Product Training over 2018 was stakeholder management and organizational alignment. Understanding Systems Thinking.

Research Software 175

Research Software Product Research User Testing Data Visualization 175

Mind the Product

JUNE 27, 2019

The method was to test two groups. The participants were then asked to move to another building to complete the test. This was the real test: would they stop to assist this person or keep on walking? Again, how religious they reported being before the test had no bearing on the outcome. What can we learn from this?

Product Goals 195

Product Goals Data Visualization Reporting Tools Government 195

Mind the Product

JUNE 11, 2019

To test our hypotheses, we conducted user research. We started off with wide-ranging interviews about current experiences, talking around high-level concepts outlining the anticipated user tasks, and over time, narrowed our focus to usability testing of key journeys on interactive prototypes. feel familiar, and therefore safe.

User Testing 171

User Testing Customer Experience Product Research Research Software 171

Userzoom

AUGUST 6, 2019

Katja Borchert, Senior Product Owner & UX Researcher, and Pietro Romeo, UX Researcher, reveal practical and leftfield examples of user research at FlixBus in their presentation ‘Don’t Guess It, Test It!’. I joined FlixBus in 2018 as a Senior Product Owner and researcher. In the meantime, take it away, Katja and Pietro… ?.

User Testing 101

User Testing Product Research Presentation Research Software 101

Mind the Product

JULY 17, 2020

In this MTP Engage Manchester talk, Lisa Vigar takes us through the journey – from launch proposition in September 2018, to winning a prestigious Webby award – of the BBC Voice for Kids Alexa app.

Product Research 162

Product Research Research Software User Testing Development 162

The Product Coalition

SEPTEMBER 29, 2020

Credits: Twitter Engineering Blog The new mechanism was released sometime in 2018. We design brilliant solutions to the problem, invest a lot of effort in A/B testing, focus group interviews, and whatnots. How do you test your 20%? Testing the effectiveness of your solution in 20% is sometimes, not as easy as your 80%.

User Testing 173

User Testing Product Research Customer Experience Differentiation 173

The Product Coalition

FEBRUARY 29, 2024

In 2018, GitHub launched GitHub Actions, a powerful automation tool that enabled developers to build, test, and deploy code directly within their repositories. One notable strategic shift occurred in 2018 when Microsoft acquired GitHub for $7.5

Software Review 147

Software Review Customer Experience Software Development Software Developers 147

Mind the Product

APRIL 23, 2018

Experimentation is not about testing guesses and hoping a “magic number” will move. Instead, start building educated hypotheses about problems your users have, how you might solve those problems, and create your tests out of those hypotheses. The key to this empowerment is aligning the team around customer-centric product development.

Agile 157

Agile Weak Development Team User Testing Customer Feedback 157

Product Innovation Educators

DECEMBER 3, 2018

She was named a Top 100 Leadership Speaker for 2018 and is here to tell us how we can have a happier workplace. There’s also a litmus test to help someone get a sense of where a team is. She was named a Top 100 Leadership Speaker for 2018 and is here to tell us how we can have a happier workplace.

Weak Development Team 172

Weak Development Team Product Research Books Naming 172

Intercom, Inc.

DECEMBER 10, 2019

In 2018, our co-founder Des adopted a new internal mantra: “It’s all about market impact.”. As a result, it’s much more difficult to prove that a change in one of those variables resulted in changes to the business metric without a very lengthy A/B test. As we scaled, that had to change. Getting our teams to think more commercially.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

Product Management University

MAY 7, 2020

Quick background…our online product management training and certification program was released in late 2018. The significant uptick in volume due to the COVID-19 pandemic has been our best stress test yet. It’s completely self-serve. Here are my three big takeaways. Serious relief on my part!

Certifications 147

Certifications Customer Experience User Testing Travel 147

The Product Coalition

DECEMBER 29, 2020

1990: Tim Berners-Lee first tests the software that would become The World Wide Web ?? 2018: The number of global internet users surpassed half the population of the world. In 2011 about 2 billion people used the internet, which more than doubles to over 4 billion in 2018 What Does the Future Hold? Tech Highlights of the 90s ??

Reporting Tools 179

Reporting Tools Product Manager Product Management User Testing 179

The Product Guy

NOVEMBER 15, 2019

We had already made a small specific change that he had requested to the email import functionality back in late summer 2018 but that hadn’t improved it enough for him to start using it again. The testing revealed that the tool had significant usability issues. So it clearly needed further investigation.

Product Research 186

Product Research User Testing Research Software Customer Experience 186

Mind the Product

OCTOBER 25, 2018

How to Evaluate Classic Split Testing. While a simple A/B test (the color of a button for example) is often easy to evaluate, details become incredibly important as soon as a split test can have more than one effect. The extra details have made it difficult to interpret this simple test. For companies. Searches. -2%.

Customer Experience 187

Customer Experience User Testing Product Research Software Review 187

Intercom, Inc.

OCTOBER 13, 2020

We took an off-the-shelf Python search engine and built another test bot that could answer our own inbound support queries. Resolution Bot launched in October 2018 and went through a significant update (and name change) early this year, and now uses some of the most sophisticated neural network algorithms there are. Key takeaways.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Business of Software Conference

JUNE 20, 2019

In 2018, Balsamiq celebrated its 10th Birthday – an impressive achievement for any SaaS company. In this talk from BoS USA 2018 he shared another honest update about his worries in Balsamiq’s milestone 10th year. It should be a good test. How about we stop until the end of 2018 I do no more quarterlies.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Alchemer Mobile

FEBRUARY 7, 2019

According to AppAnnie’s 2019 State of Mobile Report , consumers sourced food and drinks through apps 130% more often in 2018 than in 2016. Globally, UberEATS and Zomato were the top two food delivery apps by worldwide downloads in 2018. For instance, you can enlist a cohort of fans to test out a beta version of your new app.

Feedback Software 157

Feedback Software User Testing Customer Feedback Research Software 157

The Product Coalition

NOVEMBER 6, 2019

A view on everything we do while A/B testing, Except running the A/B test. Over the past year, my team has simplified and optimized our A/B testing process. This has resulted in better A/B tests definitions and communication, a reduction in the overhead of running A/B tests, and also much happier stakeholders and teams.

User Testing 69

User Testing Product Research Testing Management 69