Alchemer Mobile

APRIL 25, 2019

Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Travel apps. Differences in how customers use Travel apps, along with how Travel brands leverage their apps as customer engagement tools, impact industry benchmarks for apps across the category.

Travel 211

Travel Feedback Software Data Visualization Reporting Tools 211

Alchemer Mobile

MAY 27, 2020

We’re also adopting new shopping strategies such as using delivery services and curbside pickup. What we buy and how we buy it looks very, very different today than it did in 2019. So, what are retail brands to do? Average inbound and outbound message volume. And that’s where we come in! Average app rating for Media apps.

Feedback Software 147

Feedback Software User Testing Customer Feedback Customer Experience 147

Innovatemap

JULY 8, 2021

Jeff founded his Indianapolis startup in early 2019 to help contractors determine the legitimacy of a potential client without needing to send a truck. We also identified inconsistencies with the existing brand identity and the vision Jeff had for the company. The shapes are straight-edged with sharp corners and thick lines.

Naming 52

Naming Branding B2C User Testing 52

Alchemer Mobile

JANUARY 30, 2020

In Gartner’s November 2019 “ Accelerate Buying Decisions ” article, analysts make an important distinction: “Technology buying is typically an act of change.” Brands who cling to traditional VoC initiatives (like NPS) without expanding have become stuck. And as we’ve learned, changes to your VoC strategy doesn’t need to be scary.

Reporting Tools 173

Reporting Tools Technology Data Visualization Customer Experience 173

Alchemer Mobile

FEBRUARY 21, 2019

Asking the right question, at the right time, in the right format, combined with a deep understanding of engagement gives companies a more complete picture of the the health of their customer communication strategy. In the digital age, people want to build a relationship with brands and be involved in shaping the customer journey.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

Alchemer Mobile

APRIL 2, 2021

Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019. However, Healthcare consumers responded marvelously to brands who proactively asked for and acted on their feedback.

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

Alchemer Mobile

MAY 21, 2020

The data in the report is from FY 2019 and serves as a yardstick to help app publishers measure customer emotion and understand what’s changed. Data from our 2016, 2017, 2018, and 2019 reports is included to show shifts in brand focus and engagement over time. Key Strategies for Finance Apps.

Finance 147

Finance Feedback Software User Testing Research Software 147

Userpilot

MAY 10, 2023

Marketers are now making AI an integral part of their marketing strategies. It shines a spotlight on: Famous marketing brands that have integrated AI technology. They include: Userpilot’s new AI writing assistant helps its users generate, edit, or improve content for their onboarding and in-app messages.

Data Visualization 80

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 80

The Product Coalition

SEPTEMBER 3, 2019

It’s now a vital capability for brands and it’s forecasted to total 100 million jobs by 2050. Karen Katz, CEO of Neiman Marcus Group sums this up perfectly: “We are one brand to our customers. Through functionality, messaging and look and feel, how do we deliver one consistent brand experience no matter the scenario?

User Testing 60

User Testing UX Product Research Data Visualization 60

Alchemer Mobile

MAY 7, 2020

Apptimize, An Airship Company, helps brands rapidly iterate to make amazing user experiences across all their digital channels through A/B Testing and Feature Release Management with a mobile-first lens. mParticle is the customer data platform for brands leading the CX revolution. Core mobile in-app feedback tools & solutions.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Gainsight

MARCH 1, 2024

From leveraging emerging technologies to fostering deeper connections, these trailblazers illuminate the path ahead, guiding us towards a future where customer success is not just a strategy but a transformative force driving efficient growth and customer delight. What’s changed: How widespread CS has become.

Data Visualization 59

Data Visualization Technical Review Customer Experience Customer Feedback 59

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. Notable clients in our portfolio include Google, Netflix, Cisco, The United Nations World Food Programme (WFP), and other brands from around the world like from New York or San Francisco.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

The Product Coalition

MAY 20, 2021

As per the statistics published by AppAnnie , as of 2019, India stood globally in the 4th position among the countries with the highest concentration of Android users. Big brands like Google, Microsoft and Amazon continue to focus on the Indian small enterprise market with unperturbed zeal. Other statistics confirm this.

Data Visualization 92

Data Visualization Development Customer Experience Customer Communications 92

UX Studio

MAY 30, 2023

As a brand or company, design plays a fundamental role in building trust. Additionally, society is paying more attention to a brand’s reputation. Given all that, reliable brands are more likely to differentiate themselves and earn customer loyalty. Validation, including error messages, should be clear and constructive.

UX 96

UX Reporting Tools Research Software Data Visualization 96

Alchemer Mobile

JULY 16, 2019

Scenario 1 : The success strategy utilized digital innovation that focused on the customer’s convenience, needs, and priority. Scenario 2: The winning hand lied in the brand’s ability to think on their feet and implement efforts to elevate the overall customer experience. What do all these initiatives tell us?

Analytic Tools 159

Analytic Tools Research Software Feedback Software Data Visualization 159

freshtrax

JULY 23, 2019

Employing data-driven knowledge in your company’s strategy to expand to Japan reflects your business’ ability to understand the nuanced Japanese market. This means, for instance, if you are in the clothing business, you will need to have different merchandising or marketing strategies based on geography. Worldometers, 2019 ).

User Testing 88

User Testing Data Visualization Customer Feedback Product Research 88

Userpilot

OCTOBER 1, 2022

According to this 2019 Mixpanel study , the median user growth rate—the percentage of new users over a month—is about 4% (and 72% for the 90th percentile). However, they’re less likely to get invested with a brand, thus making them more intolerant of technical issues and bad fits. And it’s calculated like this: E.g: Late majority.

Feedback Software 98

Feedback Software Research Software User Testing Onboarding KPIs 98

Intercom, Inc.

DECEMBER 19, 2018

Here at Inside Intercom, we did a lot of growing too – adding new editors in Dublin and San Francisco, saying farewell to others , and entirely redesigning this publication right here, creating a brand new platform for our range of content. Eoghan McCabe, CEO , and Matt Hodges, VP of Commercial Product Strategy. The best of the blog.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Userpilot

MARCH 29, 2024

What do we learn from the best brand activation examples? Brand activation is about driving product growth by connecting emotionally with people on a personal level. In this article, we take a deep dive into the concept of brand activation and go over 13 great examples that will inspire you to create your activation strategy.

Branding 104

Branding Analytic Tools Feedback Software User Testing 104

BrainMates

DECEMBER 2, 2019

Updated December, 2019. Product positioning is an important part of a product marketing strategy. It has several distinct brands, each of which are designed with specific buyers in mind. In turn, this should be used to develop three to four clear and simple marketing messages – ideally backed up and validated by data.

Positioning 64

Positioning User Testing User Friction Data Visualization 64

Business of Software Conference

OCTOBER 23, 2019

If you’re looking for something to jog your memory – or even better, a reason why you and your teammates should be at BoS2020, here are 4 quick takeaways* from Business of Software Conference 2019. It’s more than branding and messaging – your positioning should answer the question: “What is this and why should I care?”.

Blog 45

Blog User Friction Customer Experience Events 45

Alchemer Mobile

APRIL 11, 2019

Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Finance apps. Below is a profile of an average app in the Finance category to give you an idea of how your engagement and feedback strategy currently performs.

Finance 203

Finance Feedback Software User Testing Data Visualization 203

UX Studio: Product Management

JANUARY 8, 2021

As a digital product agency, it strives to help clients with branding, positioning, web and app development, copywriting, and information architecture. . Message us , and we will be in touch with you to arrange a consultation with our experts. Blue Label Labs. Client testimonials .

Research Software 72

Research Software User Testing Product Research Artificial Inteligence 72

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

freshtrax

AUGUST 20, 2019

As the venue for the quickly approaching Rugby World Cup (RWC) in September 2019 and 2020 Olympic Games, Japan is gearing up for a great influx of inbound travelers. As such, did you need to change the business strategy in Japan? Q: ADARA is headquartered in the U.S., a country with a very different culture from Japan.

Travel 53

Travel Data Visualization Seminar Reporting Tools 53

Mind the Product

DECEMBER 24, 2019

Despite all the political, social and ecological upheavals in 2019, it’s been a busy and successful year for Mind the Product, not to mention the evolving product management community we aim to support. James Mayes (@James_Mayes) October 12, 2019. 2019 also saw the launch of MTP’s weekly Wednesday podcast, The Product Experience.

Travel 103

Travel Agile Download Framework 103

Alchemer Mobile

MARCH 18, 2021

Brands shifted focus to improving long-term retention. Brands only lost an average of 4% of consumers in this group thanks to precise segmenting and proactive, personalized outreach. You can reach us here or message us on social media @Apptentive. Almost all apps experienced significant change in their DAU due to COVID-19.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

freshtrax

AUGUST 13, 2019

With substantial growth in 2019, it seems the trend will continue to show these apps grabbing more of the marketshare. For example, LINE , a messaging app used by more than 79 million users in Japan, has a service in which it offers coupons from over 22,000 different restaurants and food-related stores. ?Related Source: AppApe.

Research Software 85

Research Software Marketing User Testing Customer Experience 85

Intercom, Inc.

MARCH 28, 2019

We sat down with Heather to get her take on what it means to be a CMO in 2019. This is episode three of Scale, a brand new podcast series on moving from startup to scale up. Yes, lead generation and revenue are important, but so too is brand, even if it’s harder to measure than more data-driven marketing tactics. “I

Research Software 117

Research Software Reporting Tools Data Visualization Customer Experience 117

Alchemer Mobile

MAY 19, 2021

mParticle is the customer data platform for brands leading the CX revolution. We think we’re pretty great – and so do many leading enterprise brands such as eBay, CNN, Viacom, Capital One, JetBlue, Arby’s Postmates, Zillow, Norwegian Cruise Lines, Safeway, Sonic, and more. Mobile in-app feedback tools & solutions. Apptentive.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Userzoom

DECEMBER 17, 2019

” Communicate the right message to the right people. Other stakeholders are motivated by social proof , so you can demonstrate how other brands they look up to use these techniques. Much like UX design itself, there’s no one size fits all strategy, so you need to tailor your approach to both the audience and the problem at hand.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Userpilot

JULY 15, 2019

Creating an in-app marketing strategy. Implementing an in-app marketing strategy. The most effective in-app marketing strategy ensures that you use the best type of in-app marketing at each stage. Before I explain how to create your strategy, I thought it would be worth exploring the main types of in-app marketing.

Analytic Tools 87

Analytic Tools Feedback Software Research Software Marketing 87

Alchemer Mobile

AUGUST 26, 2021

It allows you to have insight into the overall customer experience and larger brand perception. This survey revealed differences in customer sentiment depending on app/brand and insight into purchaser behavior. According to our latest Benchmark Report , there was a 50% increase in the number of surveys sent in 2020 from 2019.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Intercom, Inc.

FEBRUARY 7, 2019

The most important piece of launch is a brand-new mobile experience, which is pretty awesome. We had a separate office, we had a separate brand, and so we had some freedom to try our own techniques. I bet you probably already know this, but 2019 is actually the 30-year anniversary of Microsoft Office. Shishir: Thank you.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

ProductPlan

APRIL 12, 2022

Slack’s product strategy put it on a trajectory for success. In just a few short years, the business messaging app Slack established itself as a communication hub. Let’s explore the company’s product strategy to see what makes it different. Product strategy: slip into the customers’ shoes.

Feedback Software 52

Feedback Software Analytic Tools Research Software Product Strategy 52

freshtrax

MAY 21, 2019

So, I decided to create a guide to using the LINE messaging app to help you in your Japan marketing campaign endeavors. LINE is a messaging app used by more than 7.9 LINE is a messaging app used by more than 7.9 LINE is not only a messaging app, but it also plays a crucial role in the social infrastructure of Japan.

Research Software 85

Research Software Reporting Tools Customer Experience User Testing 85

Userpilot

MARCH 7, 2022

Sadowski is the founder and CEO of Brand24 , a social media monitoring solution that provides instant access to brand mentions across social, news, blogs, and more. Brand24 wasn’t the first brand monitoring tool in the market, but they were determined to stand out from the crowd with the best Product Experience. How it started.

Analytic Tools 134

Analytic Tools Data Visualization Reporting Tools Technical Review 134