Product Management University

FEBRUARY 1, 2024

In B2B/B2B2C it’s more about making customers better at their business in ways that have operational and strategic value, an approach that doesn’t always require a constant string of new products to get the same growth results. They’re of the opinion that a string of home run products is the only way to drive growth.

B2B 147

B2B Vision Roadmap Framework 147

Product Management University

OCTOBER 2, 2023

In this case, we’ll take what the market gives us and come up with a more scientific and data-driven approach to forecasting revenue – by market segment, not by product! Forecasting Revenue by Market, Not Product If you’re a football nerd like me, you’re familiar with the cliché, “take what the defense gives you.”

Marketing 130

Marketing Data Visualization Workshop B2B 130

Product Management University

OCTOBER 2, 2023

In this case, we’ll take what the market gives us and come up with a more scientific and data-driven approach to forecasting revenue – by market segment, not by product! Forecasting Revenue by Market, Not Product If you’re a football nerd like me, you’re familiar with the cliché, “take what the defense gives you.”

Data Visualization 130

Data Visualization Workshop B2B Product Marketing 130

Product Talk

FEBRUARY 28, 2024

We would have organic conversations about bringing products and features online and we would talk to people when we needed to,” explains Kelsey. And the anniversary itself was coming up fast—they only had about 20 business days. For this iteration, they began talking to customers to learn more about how people travel.

Product Research 239

Product Research Onboarding KPIs Feedback Software User Testing 239

Product Culture

APRIL 17, 2024

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Vision 52

Vision Roadmap Naming Download 52

Alchemer Mobile

AUGUST 26, 2021

Many times, customers use in-app feedback channels to provide feedback not just on the app itself, but other experiences they’ve had with your brand (for example, their experience in-store when they picked up the coffee they ordered through the app). What was the main purpose for using the app today? Cart abandonment survey.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Product Management University

OCTOBER 16, 2023

Even more strategic when customers use both, right? How about context? Beyond a healthier balance sheet, why do your target customers care about cash flow relative to their big picture strategy? Since this series is all about ripple effect, let’s look at the strategic ripple effect of strong portfolio positioning.

Positioning 147

Positioning Product Research User Friction Differentiation 147

Alchemer Mobile

AUGUST 28, 2023

He brings seasoned leadership and the right sales disciplines to help us grow even faster, following a year when Alchemer grew by 50%.” About Alchemer Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively.

Feedback Software 130

Feedback Software Research Software User Testing Product Research 130

Product Talk

MAY 17, 2023

I’m hearing more and more about a very simple but challenging problem. You need a quick and easy way to share a simple idea to get people excited about the next step in your continuous discovery journey. The following short video introduces the idea: And you can find many more short videos about the opportunity solution tree here.

Product Research 183

Product Research Feedback Software Article Books 183

Product Culture

APRIL 10, 2024

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Roadmap 52

Roadmap Healthcare Data Visualization Product Research 52

Intercom, Inc.

JANUARY 5, 2023

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. After all, if friction is reduced to the point where the customer never has to think about contacting you in the first place, well, we’re all the better for it.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

ProductPlan

MARCH 13, 2024

As the Head of Product at ProductPlan, I spend a lot of time talking to product teams and learning about their experiences throughout the product development process. I came out of Developer Week with three key takeaways about how we can work together in their quests to design, build, test, and ultimately ship great products.

Technical Review 104

Technical Review Data Visualization Customer Experience Product Research 104

Product Management University

MARCH 23, 2023

You’re essentially making statements you know buyers agree with and telling stories about the real world they live in every day. You did such a great job of articulating how your product handled that one exception, more questions start rolling in about other exceptions. Selling demos are like therapy for buyers. Relevance is the key.

Demo 243

Demo Product Research Systems Review Workshop 243

Product Management University

FEBRUARY 12, 2024

As a product marketer though, this is more about your strategy and execution tactics that lead to year-over-year revenue growth. It’s more about demonstrating stronger leadership. It’s about alignment! They looked at us like we had three heads! “It You already know that. Promo codes weren’t a thing yet. It seems cheesy.”

Product Marketing 147

Product Marketing Marketing Customer Experience Differentiation 147

Product Talk

AUGUST 18, 2021

And what do you need to know about it? Product discovery is used to describe the work that we do to make decisions about what to build, while product delivery is the work we do to build, ship, and maintain a production quality product. Most of us grew up in a project world. What is it? I’ve got you covered.

Product Research 294

Product Research Research Software User Testing User Friction 294

Product Management University

NOVEMBER 2, 2021

It’s all about us and they don’t really give a. That’s why they contacted us. They’re all about how good we are , not how good we’re going to make you, the buyer. “All about us” positioning is a monologue, not a conversation. Make It About the Buyer.

Positioning 130

Positioning Presentation Workshop Differentiation 130

Intercom, Inc.

AUGUST 10, 2020

In New Zealand, mobile-centered solutions company PaperKite put that thought into action when they developed the country’s lifeline to reopening the economy – contact tracing app Rippl. Rippl is an excellent example of privacy by design, with simple and clear communication to users about how their information is handled,” said Edwards. “I

Research Software 197

Research Software Customer Experience Government User Testing 197

Alchemer Mobile

FEBRUARY 14, 2023

Alchemer Workflow can help us to transform that into more of an ongoing conversation, where we’re continually engaging employees based on how they respond to previous surveys and questions.” None of us believe ‘thank you for your feedback’ closes the loop. For more information about Alchemer visit www.alchemer.com.

Product Research 130

Product Research Feedback Loop User Testing Feedback Software 130

Alchemer Mobile

NOVEMBER 23, 2021

From learning more about their career path to predicted trends to general tips and advice, there’s no shortage of lessons to be learned that can ultimately help you develop and become a better product expert yourself. We recently sat down with four product experts and asked them about their experiences in this field.

Technical Review 245

Technical Review Feedback Software Product Management Product Manager 245

Product Talk

OCTOBER 25, 2023

We often hear about this transition from members of the Continuous Discovery Habits community who are new to leadership roles and either write in with questions or step in to share their experiences. Yes, we could build it today and ship it today, but it’s also a good use case for taking a simple example to run it through the pattern.”

Leadership 256

Leadership Product Research Reporting Tools Feedback Software 256

Product Talk

DECEMBER 7, 2022

It’s simply the easiest, most sustainable way of learning about your customers and what they need. It’s simply the easiest, most sustainable way of learning about your customers and what they need. What if my sales or account management team won’t let us interview customers? Tweet This. How do you collect a specific story?

User Testing 197

User Testing Reporting Tools Customer Experience Research Software 197

Product Culture

MARCH 27, 2024

Effective retros are not about who gets credit or blame, but rather to identify problems and fix them. For more information about our privacy practices please visit our Privacy Policy here. Many Agile teams have a built-in meeting called a “retrospective” or “retro.” It is a safe space to discuss working together.

Naming 52

Naming Roadmap Agile Enterprise 52

Product Talk

SEPTEMBER 21, 2022

I see a lot of criticisms on Twitter and elsewhere about how thought leaders in the product space write about an ideal world that most product people don’t live in. Tell Us About Your Team’s Discovery Habits. It takes about 7 minutes to complete. Tell Us About Your Team. It only took 7 minutes.

Product Research 139

Product Research User Testing Testing Naming 139

Product Talk

APRIL 6, 2022

If you’re serious about continuous discovery, one of the most important steps you can take is committing to weekly (at a minimum) touch points with your customers. My intuition is if I wanted to learn about someone’s Netflix behavior, I would ask them things like, “What do you like to watch?”, “Where do you watch?”, “Who do you watch with?”,

User Testing 243

User Testing Customer Experience Product Research Customer Feedback 243

Alchemer Mobile

DECEMBER 16, 2022

Account Administrators told us that as the number of projects grew across their company, their users were having a hard time finding projects, especially projects relevant to them. Please contact your sales professional or call 1-800-609-6480 to learn more. Webhooks and API calls are only available to Enterprise customers.

Data Visualization 130

Data Visualization Outbound Customer Experience Document 130

Intercom, Inc.

JUNE 9, 2021

That used to mean welcoming them to the company in person but, like everyone, we’ve had to adapt to a new way of onboarding over the past year. The COVID-19 pandemic has completely disrupted the way we work and forced us to reinvent how we onboard new colleagues. We were going remote. . We all laughed. . Social and belonging.

Feedback Software 253

Feedback Software Customer Experience Systems Review Presentation 253

Product Culture

MARCH 20, 2024

I forgot about the rest of the company. For more information about our privacy practices please visit our Privacy Policy here. What killed my brilliant product? I didn’t have alignment from my stakeholders. We will treat your information with respect. You will receive an email asking you to confirm your subscription.

Naming 52

Naming Books Startups Roadmap 52

Product Management University

OCTOBER 9, 2023

You know exactly what good looks like for you! Subscribe to The Product Vibe or follow Product Management University on LinkedIn to make sure you get the 10-part post.

Vision 130

Vision Reporting Tools Product Research Workshop 130

Product Talk

JANUARY 24, 2024

What do you do about discovery if your product is so new that you don’t have any customers yet? We’ll explore a bit more about the pros and cons of each platform later, but I think it’s helpful to introduce that broad framing upfront. It sounds simple, but what happens if your product is so new that you don’t have any customers yet?

Research Software 209

Research Software Feedback Software User Testing Customer Experience 209

Intercom, Inc.

JUNE 30, 2022

From dull subject lines to the wrong questions, from sending out questionnaires after the fact to sending them way too often, there is a lot that organizations have gotten wrong about how to design a survey. Creating winning forms and surveys has been top of mind for us lately. It’s great to have you on the show.

Feedback Software 239

Feedback Software Reporting Tools Research Software User Testing 239

Product Talk

JULY 7, 2021

Remember, this is what allows us to avoid hand-offs, makes our research more believable, and helps us see the gaps between how we think of the product and how our customers think about the product. It’s not about pitting these methods against each other. There’s plenty of room for all of us. We need both.

Product Research 268

Product Research User Testing Customer Experience Testing 268

Product Culture

MARCH 13, 2024

I forgot about the rest of the company. For more information about our privacy practices please visit our Privacy Policy here. What killed my brilliant product? I didn’t have alignment from my stakeholders. We will treat your information with respect. You will receive an email asking you to confirm your subscription.

Naming 52

Naming Books Startups Roadmap 52

Product Culture

MARCH 13, 2024

I forgot about the rest of the company. For more information about our privacy practices please visit our Privacy Policy here. What killed my brilliant product? I didn’t have alignment from my stakeholders. We will treat your information with respect. You will receive an email asking you to confirm your subscription.

Naming 52

Naming Books Startups Roadmap 52

Product Culture

MARCH 14, 2024

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Document 52

Document Naming Roadmap Engineering 52

Product Culture

FEBRUARY 29, 2024

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Product Research 52

Product Research Customer Experience Naming Roadmap 52

Product Culture

FEBRUARY 21, 2024

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Roadmap 52

Roadmap Naming Presentation Information 52

Product Culture

FEBRUARY 21, 2024

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Roadmap 52

Roadmap Naming Presentation Information 52