Roman Pichler

APRIL 13, 2021

Listen to this article: [link]. What’s more, every product goal should be aligned with the user and business goals in the product strategy, as I explain in more detail in my article “ Product Goals in Scrum.”. To do so, I might measure market share, for instance, by tracking the product’s position in the appropriate app store.

Feedback Software 156

Feedback Software Data Visualization Analytic Tools Research Software 156

The Product Coalition

JANUARY 4, 2021

usually to travel, but this year just for a staycation. This is a more positive psychology angle on the “Fire yourself” approach?—?a I was inspired by this article in HBR?—?which I call my framework the 3Rs approach?—? Recharge, Reflect and Re-hire. First and foremost?—?need need to Recharge.

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Travel Framework Customer Experience Books 154

UX Studio

DECEMBER 14, 2023

We moved to a new office and introduced the Studio Lead position as a full-time professional support for the researchers and designers on the team. It changed the professional aspects, some of which we encapsulated in our articles: the effects on UXR practices and ethnographic research , and remote work in general.

Research Software 89

Research Software UX Feedback Software User Testing 89

People-First Product Leadership

OCTOBER 22, 2023

What was apparent in the displeased faces surrounding him was that he had let down his fellow travelers. Their fellow traveler had delayed their adventure. The positive nature of appreciative inquiry resonated with me. The other AI promotes such a model by looking for the positive instead of the negative (or gaps).

Artificial Inteligence 52

Artificial Inteligence Leadership Travel Positioning 52

Bain Public

DECEMBER 9, 2021

Here are some book suggestions: Little Black Stretchy Pants by Chip Wilson Obviously Awesome: How to Nail Product Positioning so Customers Get It, Buy It, Love It by April Dunford Never Split the Difference: Negotiating as if Your Life Depended on It by Chris Voss and Tahl Raz. Article written by Jessica Scandaliato. Daily Planner.

Product Management 52

Product Management Product Manager Feedback Software Travel 52

freshtrax

SEPTEMBER 7, 2023

This article will provide a glimpse into Japanese convenience store culture, and how these pillars of Japanese society strike awe in the hearts and minds of foreigners who live in or visit Japan. As the author, I have lived in and traveled around Japan for a total of eight years. The customer experience is overwhelmingly positive.

User Testing 105

User Testing Customer Experience Branding Travel 105

Userpilot

APRIL 11, 2023

This article explores the latest customer retention statistics across different industries and highlights tips to help you define a winning customer retention strategy. Customer experience: A positive customer experience with no hassles or service downtimes encourages customers to continue with your product. Source: ExplodingTopics.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization User Testing 95

The Product Coalition

FEBRUARY 28, 2022

Consumer goods has the lowest shopping cart abandonment rate while Travel companies, automotive industry, fashion and luxury products have the most abandoned carts. In this article, we will focus on the 1st question. Something to consider for another article. That is even worse for Mobile users which is 85% (15% higher).

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Artificial Inteligence Data Visualization User Testing Analytic Tools 141

Userzoom

JUNE 9, 2020

I’m in the unusual position of seeing directly (and indirectly) how hundreds of businesses’ digital departments across different industries have reacted to COVID-19, through my role as a UX research partner at UserZoom. One of the worst hit by this is the travel industry. Image by Daniel Lee.

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User Testing Product Research Research Software UX 121

Agile Velocity

OCTOBER 1, 2020

After reading the Gallup Group’s article “ Remote Agile: Sustain Performance While Working Remotely ” a few things floated up in my mind. While there are some interesting (and debatable) points in the article, I think Gallup has missed a larger and more significant issue. Replicate agile rituals while working remotely.

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Reporting Tools Systems Review Agile Leadership 114

The Product Coalition

DECEMBER 23, 2023

And this goes beyond just eliminating the travel time from home to work, and instead, work from home remotely. It’s About Having Options We’re all aware of the positions on this debate. Special thanks to Jon Matheson, Janine Baker and Sheila Murphy for their research and input which contributed to the development of this article.

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Fractional CTO User Testing Research Software Reporting Tools 116

The Product Coalition

MARCH 6, 2023

Now that the COVID pandemic is over, travel management systems are valuable because business travel is back on the table. The term “business travel” might easily evoke images of a glittering world filled with business-class flights, expensive corporate dinners, luxury hotel stays, and various enjoyable activities.

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Reporting Tools Travel Systems Review Data Visualization 104

Userpilot

JUNE 3, 2021

As you’re reading an article on empathy, you probably have a pretty good idea of what came out on top. In order to better understand empathy, I scoured studies, research papers, articles, books – you name it. According to an article in Scientific American , “Like many broad and complicated concepts, empathy can mean many things.

Product Research 98

Product Research Research Software Reporting Tools User Testing 98

UX Studio

JANUARY 10, 2023

In this article, I’ll tell you more about the benefits of working at UX studio, and what you can expect when you join us. You have the freedom to choose where you are working from, and if you happen to be bored with your current surroundings, you can also travel to a different country for a few weeks and work from there!

UX 52

UX Finance Workshop Government 52

The Product Guy

AUGUST 13, 2020

A lot of them worked in other positions before moving to product management, like engineers, analysts, marketers and project managers, and learned by taking on extra responsibilities. Are reading articles, taking online courses, watching videos and participating training program enough to make one a good product manager?

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Product Management Product Manager Research Software Feedback Software 163

Intercom, Inc.

JUNE 19, 2018

Anyone who’s lost their wallet while traveling knows the process to get fraudulent charges refunded can be painful. A 2017 Fortune article, “Those Annoying Chatbots Can Save Business Billions,” highlighted research findings that chatbots could help customer service teams save more than $8 billion by the year 2022.

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Reporting Tools Research Software User Testing Customer Experience 216

UX Planet

MARCH 5, 2024

In this article, we aim to introduce you to seven such quintessential UX design laws. All interactive elements on app/web designs should be placed in areas of the interface that are easily accessible: On most eCommerce sites/apps, you’ll see the “Place Order” or “Submit” buttons positioned in areas of the interface that are easy to access.

Data Visualization 98

Data Visualization UX Research Software Feedback Software 98

The Product Coalition

MAY 9, 2020

Emerging Product Strategy Product Management in the Time of COVID Part I: Stopgaps & Scaled Retention Strategies This first article in the series highlights customer retention strategies for products adapting to changes in customer behavior. What are we going to do next? one of our developers asked.

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User Testing Product Research Customer Experience Customer Feedback 79

The Product Coalition

DECEMBER 11, 2020

You might also be interested in: How to Get a Product Management Job at Netflix Quibi’s original shows ranged from travel and culture, to humor and even blockbuster quality action shows. Some analysts have posited that influencer marketing is much more impactful with Quibi’s target market than Hollywood A-listers.

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Reporting Tools Download Certifications User Testing 148

Product Management University

MARCH 18, 2019

Performs scenario-based competitive analysis (not a competitive feature matrix) that identifies customer circumstances in which your product is superior/inferior to the competition and the subsequent value narrative that should accompany marketing/sales positioning and future product plans. Positive, “glass-is-always half-full” attitude.

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B2B Customer Experience Product Management Product Manager 113

UX Studio

AUGUST 8, 2018

We also had a very tight deadline to have a positive impact on the product. Solution: Travel to do stakeholder interviews and field studies. We travelled to Dublin and did stakeholder interviews and field studies. I recommend you take a look at Tamás’ article. Check out Dan’s article on gamification in UX.

Research Software 82

Research Software Analytic Tools UX Product Research 82

Userpilot

NOVEMBER 30, 2023

This is the main focus of the article, so if you’re after the answer, we’ve got you covered! Competitor analysis enables PMs to find areas where rivals fail customers and develop sound positioning and differentiation strategies. How do product managers identify market gaps? Let’s get into it!

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User Testing Data Visualization Feedback Software Research Software 91

UX Studio: Product Management

JANUARY 11, 2022

Besides, we answer the following popular questions in this article: How much does it cost to work with a Webdesign Wien agency? We worked with Berlin Chemie in Germany, collaborated with France’s leading travel app Liligo, went to Vienna to work on a mobile bank application, designed a Spanish crypto trading platform Zignaly, and many more!

Research Software 81

Research Software User Testing Customer Experience Data Visualization 81

PMLesson's Ace the PM Interview

APRIL 19, 2020

If you want to learn more about the consulting role vs the product role, read this article on the topic. Without previously having a PM job, it is vital to position your resume to appear as if you were already doing PM related tasks in your current consulting role. Internalize Uber’s strategy and blend it with your customers’ needs.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

If you want to learn more about the consulting role vs the product role, read this article on the topic. Without previously having a PM job, it is vital to position your resume to appear as if you were already doing PM related tasks in your current consulting role. Internalize Uber’s strategy and blend it with your customers’ needs.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

Product Talk

JANUARY 8, 2020

Over 300 students have taken the course and the feedback is overwhelmingly positive. Corporate Workshops: In the past, I’ve turned down most corporate workshops because the travel was too prohibitive for my schedule. Read Product Talk: I’ve published 200+ in-depth articles right here, which are freely available to everyone.

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Product Research Workshop Books Events 139

Userpilot

JULY 27, 2023

In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. The travel and hospitality sector only retains just over half their customers at 55% – as you’d expect, with people shopping around for deals on flights and hotels.

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Product Research Onboarding KPIs Customer Experience Data Visualization 77

UX Studio: Product Management

JULY 5, 2021

Moreover, we answer the following critical questions in the article: What can design agencies in New York do for you? . The value we deliver to our partners and the positive impact from our work have been recognized by Clutch, the top rating and review platform for business services providers. Besides, its average client rating is 4.6

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

Gainsight

AUGUST 22, 2021

Positive customer experience is the fuel that ignites the best product-led growth strategies, and a focus on the user’s experience can open the floodgates to more revenue. For instance, you can use path and funnel analysis to track the steps your users are taking as they travel through your product. Put customer experience first.

Feedback Software 52

Feedback Software Research Software Product Research User Testing 52

The Product Coalition

JULY 10, 2020

Both positions involve being the keeper of a vision, and both also have to be decision makers by curating ideas from many different sources. The right approach, I think, should be creating more occasions and events that otherwise would not exist” because of barriers like international travel or frequency.” Looking for a good read?

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Product Management Product Manager Management Management 101

Userpilot

DECEMBER 13, 2023

This is the main focus of the article. Improves key metrics at each customer touchpoint As a comprehensive plan, a UX strategy enables delivering a consistently positive user experience along the whole user journey. Tell them to imagine that they have traveled into the future and their ideal solution already exists.

Research Software 85

Research Software Analytic Tools Feedback Software User Testing 85

The Product Coalition

JULY 10, 2023

In this article, we will: Explore the emerging trend of driving product growth through community activation and consumer-generated marketing. The content users made was hilarious and outrageous at times, but importantly it drew a lot of positive attention to the brand. Specifically, by the segment of their customers who host travelers.

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User Testing Feedback Software Analytic Tools Data Visualization 83

Nulab

JANUARY 27, 2021

In this article, we’ll look at the pros and cons of virtual meetings and then share some tips to help you hone your virtual meeting etiquette. No travel means no travel costs, less time spent on the road (or in the sky), and less stress. What is a virtual meeting? A wider customer base. More flexibility.

Feedback Software 69

Feedback Software Seminar Travel Webinar 69

Userpilot

SEPTEMBER 28, 2022

In the article, we explore what anticipatory design is, discuss its benefits, identify its elements and look at a few good examples in B2B and B2C products. It also satisfies the need to be understood and feel important, and amplifies the positive experience with surprise. What is anticipatory design? Are you ready to dive in?

Data Visualization 84

Data Visualization Feedback Software Customer Experience Customer Feedback 84

The Product Coalition

JANUARY 22, 2019

This is supposed to be an open exercise: if you are in a management position, try and encourage usually silent voices to speak up. One fundamental aspect to remember is your special position as Product Manager. Going back to the general Sprint principles discussed above, it hinges on setting up a direction of travel.

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User Testing Customer Experience Product Management Product Manager 80

The Product Coalition

FEBRUARY 12, 2019

Anyone who travels distances that take 4–8 hours by car (e.g. This means Southwest can reduce door-to-door travel time for passengers but also limits the ability to transfer passengers between other airlines. Any books or other resources mentioned or referenced in this article are listed here. 2) How to unlock the $ value pool.

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Airlines Strategy User Friction Analytic Tools 60

The Product Coalition

NOVEMBER 7, 2019

When there’s a disagreement between teammates on what features should or shouldn’t be included, or how the UI should be, you’ll be in a position to mediate. As we’ve previously discussed, you’ll be taking charge of your team, but as none of you have a boss, you have no official position over your teammates. Looking for a good read?

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Product Management Product Manager Research Software Management 60