Intercom, Inc.
SEPTEMBER 22, 2022
. “We believe that our ability to deliver in-context conversations sets us apart, as well as our ability to define and deliver on our vision” Intercom received a differentiated rating – the highest score possible – in two criteria: conversation delivery and roadmap. What is Forrester New Wave? Evaluation criteria.
Product Management University
OCTOBER 23, 2023
In most B2B organizations, it’s more the exception than the rule that customer success managers inherit accounts where they’re in a position to play offense because the customer is thrilled with your products. Let’s dream for just a minute.
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Gainsight
JULY 11, 2023
Our team’s vision, focus, talents, and hard work were central to achieving this milestone. No platform existed for B2B companies looking to make educational content available to customers. That was when I became passionate about solving the B2B customer education problem. The problem? Neither were viable solutions for us.
Userpilot
NOVEMBER 23, 2023
They lack vision and lead nowhere. Many companies lack differentiation strategies and drive product development by copying competitors. Many companies lack differentiation strategies and drive product development by copying competitors. Strategic value is about aligning features with the company’s vision and long-term goals.
Mind the Product
JANUARY 14, 2019
Not surprisingly, when you’re looking for customer validation for B2B products, there simply aren’t as many datapoints to draw from in enterprise product management as there are for consumer products. The following are some tips and tricks I’ve learned working on B2B products at Google and Rubrik, a startup in the cloud data management space.
Product Management University
OCTOBER 29, 2019
If the target markets for each product are mutually exclusive, product revenue and profitability goals don’t present any issues in B2B. Creating Your Product Vision: Two Parts Customer, One Part Product. Are product revenue and profitability goals a good metric or are they counterproductive? Here’s why. Related Articles.
Intercom, Inc.
MARCH 21, 2018
The result is that differentiating yourself on product alone is harder than ever. When I joined Intercom, the first thing I did was to sit with the founders and try to understand the mission and vision of the product: Why did they create Intercom? But SaaS has changed that. To succeed, you need to reverse your marketing.
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