Userpilot

MARCH 1, 2022

10 re-engagement strategies you can start implementing right away. 10 re-engagement strategies you can start implementing right away. Inactive users are not just people who stopped using your platform. Pro tip: Use segmentation to welcome back churned trial users. The “feature highlight” email marketing campaigns.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Usersnap

NOVEMBER 28, 2022

Product survey questions can benefit from close-ended questions, as they might provide higher response rates. For digital product teams, allowing your customers to take a screenshot to explain or compliment their feedback is highly convenient and smart. What are Close-Ended Questions? It’s easily answered with a yes or no.

Customer Feedback 98

Customer Feedback User Testing Data Visualization Feedback Software 98

Gainsight

JANUARY 20, 2023

We recently covered how Customer Success (CS) teams can create digital scale at moments of truth during the implementation and adoption phases of the customer lifecycle. The importance of these phases is tied to the customers’ focus on the value they are getting from your product or service.

Customer Experience 52

Customer Experience Strategy Customer Feedback Data Visualization 52

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. But you can get a full picture of your customer relationships with NPS surveys , product adoption rates , and churn rates. Customer focus is about researching and satisfying customer needs. Customer success and intimacy go hand-in-hand.

User Testing 97

User Testing Feedback Software Research Software Analytic Tools 97

Product Talk

OCTOBER 19, 2022

This seems like a simple enough question, but many product teams struggle to answer it honestly. They care about having their own problems solved or having an enjoyable experience when they use your product. They care about having their own problems solved or having an enjoyable experience when they use your product. Tweet This.

Product Research 189

Product Research Customer Experience User Testing Data Visualization 189

Gainsight

DECEMBER 19, 2019

For us software people, that means it’s time for three things: Holiday fun. Or Pyspread (where my Python people at?). They’re debating ratios, cost structures, and scaling models. Get 5 tips for winning budget from your C-Suite. 10 ways innovative leaders are scaling customer success.

Research Software 66

Research Software Customer Experience User Testing Banking 66

The Product Coalition

APRIL 26, 2021

Use the code Medium-vACB21–10 to save €10 during checkout ! You can sign up here for the ‘Food for Agile Thought’ newsletter and join 31,000-plus other subscribers. Join more than 150 peers from May 27–29, 2021 , for the Virtual Agile Camp Berlin 2021, a live virtual Barcamp using open space technology principles and practices. ??

Data Visualization 89

Data Visualization Information Reporting Tools Agile 89

Intercom, Inc.

JANUARY 30, 2019

Dogfooding our own bots is not just a way for us to gain product knowledge or test new functionality. We use Custom Bots to proactively engage with people coming to our marketing website and send them on the right customer journey based on their goals. Maybe you wonder if we practice what we preach ??.

User Testing 117

User Testing Webinar Inbound Customer Experience 117

Intercom, Inc.

JANUARY 14, 2021

When it comes to making something people want, Hubert Palan always does his homework. With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. Use it to make better product decisions. Hubert Palan: Hi, thanks for having me!

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Userpilot

MARCH 9, 2023

We also have a look at a couple of alternative tools that might give product managers more bang for their buck. We also have a look at a couple of alternative tools that might give product managers more bang for their buck. TL;DR Pendo Free is the free plan offered by a well-known product adoption platform. What is Pendo Free?

Data Visualization 93

Data Visualization Software Review Analytic Tools Feedback Software 93

The Product Coalition

AUGUST 25, 2020

One of the most common questions aspiring Product Managers have before they take the leap is “ do I need to know how to code ?” One of the biggest myths surrounding the product industry is that, because it’s a role within the tech industry, that you need to have deep technical knowledge and coding abilities. It’s a small company.

Analytic Tools 113

Analytic Tools User Testing Product Research Certifications 113

ProductPlan

OCTOBER 1, 2020

Product managers, product leaders, and product executives have no shortage of educational opportunities. From books , podcasts , and blogs to earning certificates and joining online communities , there is truly an abundance of options (read the short Guide to Product Management Resources to learn even more).

Research Software 86

Research Software Onboarding KPIs Technical Review Agile 86

The Product Coalition

JUNE 5, 2018

Simplify your project management software and watch employee productivity soar. To help guide you on the path to success, we’ve created a list of 10 talented project managers from whom we could all learn a thing or two. Elizabeth is the voice behind The Money Files blog and A Girl’s Guide to Project Management.

Analytic Tools 68

Analytic Tools Seminar Healthcare Leadership 68

Usersnap

AUGUST 25, 2021

We switched our approach, and even parts of our product. If you collect feedback and learn where pain points exist for customers, then you can make your product more useful, valuable, and pleasurable for people to use. Should you use a survey, product feedback form, live chat, or email form? The result? Not bad huh?

Customer Feedback 52

Customer Feedback User Testing Feedback Software Data Visualization 52

Intercom, Inc.

MAY 3, 2018

Product management is about solving problems. Finding those problems to solve, however, becomes increasingly difficult as you scale – where the volume of feedback, and noise level of the vocal minority, compounds by the day. Rohini Pondhi , product management lead for Square’s Invoices product, knows this challenge well.

User Testing 195

User Testing Customer Feedback Data Visualization Customer Experience 195

Nulab

SEPTEMBER 22, 2021

Whether you’re an established company with a new product or a brand-new startup, knowing where you fit in the market is vital. Without this knowledge, you could end up sinking hundreds, thousands — or even millions of dollars into a product or service that no one actually wants (looking at you, Google Glass ). Yahoo Finance.

Positioning 69

Positioning User Testing Reporting Tools Data Visualization 69

Userpilot

SEPTEMBER 15, 2022

Customer happiness dictates user loyalty based on how happy they are with your team or product. Implement a customer loyalty program to reward loyal users for advocating for your product. Remove friction with UI feedback using error messages or hotspots to set the right expectation from your product. What is customer happiness?

Feedback Software 77

Feedback Software Analytic Tools Customer Feedback User Testing 77

Userpilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption.

Onboarding KPIs 90

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 90

The Product Coalition

DECEMBER 3, 2019

Startup Lessons: What I learnt pricing my product Original Photo by Alvaro Reyes on Unsplash , edited by Sheshank for this blog Pricing your product or service is one of the hardest things to do. A counterintuitive but powerful approach is to go higher as people tend to perceive value differently.

Research Software 83

Research Software Reporting Tools Data Visualization Product Research 83

Gainsight

MARCH 19, 2020

The current situation has foisted millions of people into their first experience working from home. But we also know that once one or a few people turn on video, everyone does it. Why do I need to read a blog post about this? One person—no matter how brilliant—only scales so much. Video works. Samantha Baker.

Customer Experience 85

Customer Experience User Testing Customer Feedback Technical Review 85

The Product Coalition

JUNE 15, 2020

One of the latest buzzwords in the Product world is ‘Product Led-Growth.’ And does focusing on a product-led growth strategy make you a Growth Product Manager? Let’s examine this “new” trend… What Does Product-Led Growth Mean? around the product as the largest source of sustainable, scalable business growth.”

Onboarding KPIs 88

Onboarding KPIs Strategy Product Management Product Manager 88

Intercom, Inc.

JUNE 21, 2018

I hosted Max on our podcast, where he shares the strategies he’s used to grow Udemy and Sales Hacker, hiring tips for sales teams, and much more. How can you capture, qualify and convert the right leads for your business while working within your means? If you enjoy the conversation, check out more episodes.

Outbound 183

Outbound Technical Advisors Weak Development Team Product Research 183

Userpilot

JUNE 28, 2022

Customer experience refers to how your current users interact with your product and how they feel about it across different touchpoints of their customer journey. Satisfied customers are more likely to have a better experience with your product, while confused customers can indicate a poor experience. What is customer experience?

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

Userpilot

AUGUST 23, 2021

Even if you’ve got a pretty good handle on user sentiment with your product, harnessing it to transform negativity into positivity can be challenging. Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. So let’s jump right in! How to identify detractors?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

UX Studio: Product Management

JULY 5, 2021

As a client, you invest your time, energy, and limited resources into your digital product development. We’ve collected a list of the top 10 design firms in New York below. Top 10 New York Design Firms I n 2021. UX design and user experience research agency designing impactful digital products. Momentum design lab.

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

Userpilot

FEBRUARY 17, 2021

Wondering what the best product conferences of 2021 are? We’ve collected the best events for product folks that you can attend online or in-person. February Product Conferences. Product World. Product Marketing Rendezvous. Source: Product Marketing Alliance. Table of contents. Source: Productworld.co.

Research Software 98

Research Software User Testing Product Research Analytic Tools 98

The Product Coalition

JANUARY 14, 2020

TL; DR: Product Mindset and Ownership in Scrum Teams There is one product, one Product Owner, one Product Backlog?—?a How is that supposed to scale, you might ask, isn’t that approach turning the Product Owner into the Scrum team’s bottleneck, impeding value creation rather than spearheading it?

Product Research 79

Product Research Workshop Customer Experience Vision 79

Mind the Product

APRIL 24, 2018

I joined Setapp as a product manager in January last year, at the same time as the company was launching its main product. We’d already launched two successful Mac utilities, but this was the first time we’d launched a SaaS-style product – Setapp provides access to over 100 Mac apps in one suite. What is our positioning?

User Testing 145

User Testing Customer Feedback Customer Experience Data Visualization 145

Intercom, Inc.

DECEMBER 10, 2018

In-app marketing is about reaching out to your customers while they’re inside your product to engage, retain, or upsell them. billion users found that the average retention rate for web-based apps is only about 10%. An app is valuable only if people know how to use it. What is in-app marketing, anyway? Mixpanel’s study of 1.3

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

The Product Coalition

APRIL 14, 2020

During each Sprint Retrospective, the Scrum Team plans ways to increase product quality by improving work processes or adapting the definition of “Done”, if appropriate and not in conflict with product or organizational standards. multiple times so other people can find it, too. I am using Zoom for that purpose.)

Agile 78

Agile Feedback Software Data Visualization Reporting Tools 78

Usersnap

JULY 28, 2020

Choosing the best name for your SaaS product can delicately position your brand to customers by understanding their needs and appealing to their emotions while communicating your brand values. Why Your SAAS Product Needs A Strong Name. And to craft the best name for your product, you need to: Assemble Your Team. Brainstorm.

Naming 52

Naming Feedback Software User Testing Product Research 52

Gainsight

MARCH 31, 2020

If you’ve been following customer success blogs recently, a lot has been said and written about how to communicate better and consistently in times of crisis like the one we’re all going through. To do more with less in CS, many companies are relying more than ever on process simplification, automation and consistency to add scale.

Data Visualization 85

Data Visualization User Testing Customer Experience Customer Feedback 85

Usersnap

MARCH 6, 2019

All this convenience is now taken for granted and many people won’t bother if they have to put more than the minimum amount of effort required. As service and product providers, we need to adhere to one maxim: ‘The customer is always right’. Most people are accustomed to chat boxes so there is no risk of intimidating the customers.

User Testing 66

User Testing Customer Feedback Feedback Software Customer Experience 66

Userpilot

FEBRUARY 4, 2022

We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product. A self-service SaaS sales process is best for companies with a simple and/or affordable product.

Feedback Software 97

Feedback Software Research Software Reporting Tools Onboarding KPIs 97

The Product Coalition

DECEMBER 17, 2019

Here are some of the biggest Product moments of the decade, and a quick look at what’s coming for us in the future… What Happened to Product in the 2010s We thought about PCs differently The first on the list takes us all the way back to the beginning. You could say that about every decade, but this one feels particularly futuristic!

Wireless 79

Wireless Technical Review Research Software User Testing 79

UX Studio: Product Management

JANUARY 11, 2022

As a professional user experience design agency, we help companies worldwide choose the most suitable design partners to create impactful digital products. If you are looking for a web design agency in Vienna —Webdesign Wien Agentur in German — chances are you need help with product design, usability research, training, or consulting.

Research Software 81

Research Software User Testing Customer Experience Data Visualization 81

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. Product Marketing tools that can add real value to your business do exist, but finding the right software in such a noisy environment can be challenging. Product Marketing Tools Overview. Ready to dive in?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98