Remove customer-confidence
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Guide to Building Customer Confidence and Driving Loyalty in SaaS

Userpilot

Customer confidence isn’t just a way to close sales more easily. It’s also the foundation to: Build customer loyalty. Attract good-fit customers. So even after the deal is closed, you should still care about customer confidence—which involves following the tactics we’ll show you in this article.

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We killed the blog. We hope you like it.

Intercom, Inc.

Over the past few years Intercom’s customer base has grown considerably beyond the startup and product-focused readership we initially focused on with Inside Intercom. Simultaneously, Intercom has introduced features for larger companies: our customer base now runs the full gamut from early stage startups to large established companies.

Blog 162
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Customer Success Blog Posts and Webinars You Can’t Live Without

Gainsight

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. Click here to read the blog.

Webinar 71
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Product in Practice: Learning to Interview Continuously

Product Talk

Yes, all of the content we create—whether it’s this blog, the Product Talk Academy courses , the community , or the Continuous Discovery Habits book—focuses on the various facets of continuous discovery. In the context of customer interviews, the goal is to listen for the sake of listening rather than just listening in order to respond.

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Engineering principles: Shaping the solution and building in small steps

Intercom, Inc.

Over the years, they’ve helped us keep teams aligned, create products our customers love, and guide our decisions through every roadmap, every strategy meeting, and every onboarding. Small steps make it easier to validate, change, and move on – confident you’re building on solid ground” Looking for a little more?

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Nothing Matters if You Can’t Deliver: A Lesson All Product Managers Need To Understand

The Product Coalition

The only way to bring assurance and confidence to this guess is to deliver and learn what actually works in the wild with real customers. If you need more Engineers, I’ve recently written a blog post to share experiences in how to do it here?—? The truth is we don’t really know whether we’re right?—?It’s we need more engineers.

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Ship outcomes, not just features, with the Product Impact Framework

Intercom, Inc.

This feature, if it solves a customer problem, results in measurable changes in how customers behave in your product, and ultimately this behavior change delivers an impact to your business. It wasn’t enough to efficiently solve customer problems; we needed to be thinking about how we were helping our business to be more successful.