Product Talk

MARCH 20, 2024

April 2nd: Continuous Interviewing: Unlock the Power of Story-Based Customer Interviews This webinar is designed to help you better understand what a good customer interview looks like. I’ll be doing many more events this year. I hope we’ll be able to connect at one.

Product Research 238

Product Research Events User Testing Webinar 238

Product Talk

FEBRUARY 28, 2024

That’s certainly the case for Kelsey Terry , who’s sharing her story in today’s Product in Practice. This would be a much shorter blog post if that were the case! Do you have a Product in Practice story you’d like to share? In fact, Kelsey and her team faced many challenges along the way. You can submit yours here.

Product Research 239

Product Research Onboarding KPIs Feedback Software User Testing 239

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Blogs for Product Managers. A step-by-step strategy for new and seasoned PMs alike to learn how to build products customers will love.

Books 80

Books Blog Feedback Software User Testing 80

The Product Coalition

APRIL 8, 2024

An article on Product School’s blog claims it may be slightly less than that, but it’s still a significant increase for many technical roles, especially support roles. Curiosity and Problem-solving As a technical support agent, you’re curious about customer problems and deeply investigate to get to the bottom of the issues and find solutions.

Product Management 111

Product Management Product Manager Customer Experience User Friction 111

Product Talk

AUGUST 16, 2023

Yes, all of the content we create—whether it’s this blog, the Product Talk Academy courses , the community , or the Continuous Discovery Habits book—focuses on the various facets of continuous discovery. This story is a great example of how anyone can establish and benefit from a weekly interviewing practice, no matter what their role.

Product Research 169

Product Research Weak Development Team User Testing Customer Feedback 169

Product Talk

FEBRUARY 7, 2024

Sandrine Veillet ’s Product in Practice story perfectly exemplifies this. As always, our goal with this story is not to paint a rosy picture of reality, but to show you how real product teams are making progress on their continuous discovery journey. Do you have a Product in Practice story you’d like to share?

Product Research 235

Product Research Reporting Tools User Testing Research Software 235

Userpilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Once the customer converts , stay in touch. Userpilot blog post. Next, create user personas.

Research Software 103

Research Software Feedback Software User Testing Reporting Tools 103

The Product Coalition

FEBRUARY 25, 2024

In this blog series, we embark on a comprehensive journey through the evolution of Netflix, tracing its origins, key milestones, and the driving forces behind its remarkable transformation. This shift allowed Netflix to cater to a diverse range of customers while maximizing revenue and profitability.

Analytic Tools 102

Analytic Tools Entertainment Customer Experience Data Visualization 102

The Product Coalition

JUNE 18, 2023

Faster Copy Writing : Product managers write manuals, blogs, or marketing copy. Cool Explainer Videos: Product managers can easily create explainer and product videos in just minutes from Word documents and blog posts using Pictory , Synthesys , Synthesia , and Deepbrain.

Data Visualization 125

Data Visualization Feedback Software ChatGPT Product Management 125

Melissa Perri

DECEMBER 29, 2023

If we'd really covered all there was to cover on Product Management, why were folks clamoring for more of my blog posts? Test the waters with conference talks, blog away, throw your thoughts out on social media. You're the boss, which means you're also the customer service department. Turns out, a lot of us have the same story.

Books 197

Books User Testing Customer Feedback Consulting 197

Userpilot

JANUARY 16, 2024

Create detailed user personas and craft targeted stories for these personas. Task it with analyzing customer feedback, customer data, and more, to identify trends and patterns. Idea creation : Use ChatGPT to generate new feature ideas , campaigns, blog post topics, product differentiation ideas, and more.

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Mixpanel

APRIL 18, 2024

You don’t want to roll out a big feature to your entire customer base just to realize that there was a bug that the QA team missed. And other technical gotchas… We have to be ready with answers for any questions that our customer success, support, solution engineers, sales, and post-sales teams might get. Who is it designed for?

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

The Product Coalition

JULY 25, 2023

So, to become more creative she is always trying to follow the most updated newsletters, blogs, and LinkedIn. She also has a blog which time to time she doesn’t update as she should. And she was always looking for ways to become more and more creative day by day.

Technical Review 139

Technical Review Product Research Customer Experience Naming 139

The Product Coalition

NOVEMBER 8, 2020

Let us discuss today in this blog what are the aspects an organization embracing Scrum has to focus on faster delivery. Remember Bill Wake’s Twenty ways to Split Stories’. Twenty Ways to Split Stories Another interesting blog post by J B Rainsberger also comes in handy on how to split Product Backlog Items vertically and small enough.

User Testing 147

User Testing Customer Feedback Definition Customer Experience 147

Product Talk

NOVEMBER 17, 2021

It’s no wonder we end up with software that doesn’t work for our customers. When a product manager, a designer, and a software engineer work together to decide what to build and they engage directly with customers themselves, we avoid this game of telephone. We want all of our team members to have some exposure to customers.

Product Research 222

Product Research User Testing Customer Experience Feedback Software 222

The Product Coalition

DECEMBER 11, 2023

These insights empower creators to make informed decisions, enabling them to customize content that strongly resonates with their audience. The ability to produce personalized content fosters enhanced customer interactions, contributing to a more satisfying and engaging user experience.

Data Visualization 123

Data Visualization Artificial Inteligence Analytic Tools Research Software 123

Userpilot

JUNE 29, 2022

Customers are more likely to remember your product if you tell them a compelling story. But as a product manager , creating a story that will capture a customer’s attention might not be in your wheelhouse. In addition, we’ll look at six tips to help you create a compelling product story.

Feedback Software 98

Feedback Software User Friction User Testing Customer Experience 98

Product Talk

OCTOBER 11, 2023

Desirability assumptions include why we think someone will want our solution as well as why we think our customers are willing to do what they need to do to get value from the solution. It’s easy to fall into the trap of thinking there is only one desirability assumption that comes in the form of: Our customers want our solution.

Feedback Software 276

Feedback Software User Testing Technical Review Product Research 276

Product Talk

OCTOBER 25, 2023

For this edition of Product in Practice , we’ve collected stories from a few of these new product leaders who turned to the Continuous Discovery Habits community for advice and inspiration. Do you have a Product in Practice or success story from the Continuous Discovery Habits community you’d like to share?

Leadership 256

Leadership Product Research Reporting Tools Feedback Software 256

The Product Coalition

NOVEMBER 14, 2022

The only way to bring assurance and confidence to this guess is to deliver and learn what actually works in the wild with real customers. If you need more Engineers, I’ve recently written a blog post to share experiences in how to do it here?—? It’s a highly educated guess, but a guess nonetheless. we need more engineers.

Product Management 125

Product Management Product Manager Vision Management 125

Product Management University

JULY 30, 2020

Also, make sure they’re defined in a way that can be measured or quantified so that your value story lands with more impact. This is your story, simple and powerful! That gives your value story an 80% hit rate. Create the Story. Add in customer success stories to ice the cake. It’s a marathon, not a sprint.

Customer Experience 246

Customer Experience Workshop Reference Positioning 246

Product Talk

FEBRUARY 14, 2024

We were so inspired by Tali’s enthusiasm that we just had to share her story here on the Product Talk blog. You can submit your story here. One was focused on retention of existing customers. Do you have your own Product in Practice you’d like to share? Another was focused on adopting new ones.

Analytic Tools 222

Analytic Tools Research Software Product Research Data Visualization 222

Product Talk

MARCH 16, 2022

If we interview well, we’ll hear about a myriad of unmet customer needs, pain points, and desires—collectively called opportunities. This simple formula is how we create customer value (by delivering on opportunities) in a way that creates business value (by driving our outcome). Interviewing is generative. We need both.

Research Software 224

Research Software Product Research User Testing Data Visualization 224

Business of Software Conference

DECEMBER 14, 2023

Cohen shares some entertaining and illustrative stories as well as some excellent arguments for when (and when not) to take advice from others in his talk, ‘Working Out When to Break the Rules & Ignore Advice’. Cohen starts his presentation by telling a story about how he started blogging in 2009.

Software Review 64

Software Review Weak Development Team User Testing Customer Experience 64

UX Planet

JANUARY 18, 2024

It’s got a custom GPT that’s now trending in the ChatGPT marketplace , with over 25K users so far. It won’t cost a cent more, but your support keeps the power on and this blog thriving! Click on the link below to open the GPT: ChatGPT - Video AI by invideo You’ll need to have a ChatGPT Plus account to access Custom GPTs.

ChatGPT 98

ChatGPT Feedback Software Customer Experience Customer Feedback 98

The Product Coalition

APRIL 20, 2023

Yes we have our own tasks: writing requirement docs and stories, drawing wireframes, creating and triaging tickets, market researching, determining product strategies, and driving cross-functional meetings to get work done. Neither of which are what PMs usually do to help build the product. We don’t exactly “build.”

Technical Review 121

Technical Review Product Research User Testing Software Review 121

The Product Coalition

SEPTEMBER 29, 2022

Customers are frustrated because the reports don’t present the data they really need. Lack of customization options 46% of SaaS platforms don’t offer an interface to edit dashboards or create custom reports. Lack of customization options 46% of SaaS platforms don’t offer an interface to edit dashboards or create custom reports.

Analytic Tools 109

Analytic Tools Data Visualization Research Software User Testing 109

Johanna Rothman

MARCH 21, 2024

In addition, more frequent customer and internal feedback can help create a better product. Never use story point estimation or measure velocity, because they actively remove value from what managers need to know. See this post on my other blog: Where Are You in Your Changes? That blog is all about adapting to change.)

Software Review 96

Software Review Agile Product Research Feedback Loop 96

Intercom, Inc.

DECEMBER 21, 2020

Against that backdrop, the Content team here at Intercom continued to write our story, but in the context of this overwhelming time, that story was inevitably different. We adapted quickly to working from home, launching groundbreaking new features to supercharge our conversational support and customer engagement tools.

Customer Communications 232

Customer Communications Customer Experience Technical Review Healthcare 232

The Product Coalition

DECEMBER 31, 2023

To make the point I wanted to make, I shared a story from the time I met my husband. As you might have noticed from reading this blog, I share many stories related to my personal relationships as a means to talk about product leadership. With hard work, you are able to sell your product, and also keep your customers on board.

User Testing 105

User Testing Workshop B2B Leadership 105

Product Innovation Educators

JANUARY 9, 2023

As product professionals, we need to help position our products in ways that make sense for customers and the organization. We have to tell the product and brand story effectively. Brand storytelling is when a brand shares editorial stories with their audience. Editorial stories are not promotional stories.

Branding 95

Branding Data Visualization Magazine Customer Feedback 95

Userpilot

OCTOBER 26, 2022

An impact map is a visual representation of the connections between the goals you want to achieve, the customers, and solutions. While impact mapping focuses on the interdependencies between the three, a customer journey map is a step-by-step breakdown of the actions your customers need to complete to experience value.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Product Research User Testing 98

UX Studio

JULY 13, 2023

Why podcasts Are you tired of scrolling through endless blog posts and textbooks in search of valuable insights and information related to UX? Instead, they use snippets of various data sources and tie them together into a coherent story. So, let’s dive in and get ready to learn and be inspired. Happy listening!

Data Visualization 83

Data Visualization Product Research User Testing Customer Feedback 83

The Product Coalition

JULY 2, 2023

As product leaders you cannot ignore the full customer journey to make sure it makes sense. Give you the theory but deal with reality and the real challenges that come with it in everything we do — our courses, the CPO Bootcamp , strategic consulting , and this blog. In theory, your customers would use it the way you intended them to.

User Testing 111

User Testing Customer Experience Product Strategy UX 111

Userpilot

NOVEMBER 17, 2021

2,000+ customers. Userpilot interviewed Saravana Kumar, the founder and CEO of Kovai.io, about his story. By leveraging content marketing and a solid professional network, Saravana Kumar grew the company from 0 to 250 customers. But gaining acceptance from the market and acquiring customers is the bigger challenge.

Customer Experience 98

Customer Experience User Friction Enterprise Document 98

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. The best of the blog. Significant digits: 240 blog posts, 18 videos. Eoghan McCabe, CEO. “We

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Userpilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. There’s no simple answer to this question.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98