Userpilot

FEBRUARY 18, 2021

The AAARRR framework maps a company’s relationship with the customers, dividing it into six distinctive stages: Awareness — How do you introduce your company to your potential customers? Activation — How many users take the first step? Retention — How many users return or buy again? Revenue — What’s your monetization plan?

Customer Experience 111

Customer Experience User Testing Customer Feedback Weak Development Team 111

Mind the Product

SEPTEMBER 19, 2019

If the certification will get your foot in the door with a company, even better – though any good hiring manager will care more about cultural fit and the projects you’ve done, according to a specialist recruiter I spoke to. How can I Meet Product People and Learn From Them? So, I did, and this is it. Do I Even Need to do one?

Feedback Software 82

Feedback Software Product Management Product Manager User Testing 82

The Product Coalition

OCTOBER 29, 2018

I’m also constantly up-to-date on the newest and hottest tech companies via tech blogs and influencers. LinkedIn ? —?If A good LinkedIn profile is a substitute for the resume in my experiences of both applying to and hiring for a job. AKA “LinkedIn for startups.” Searching for a job take time and patience. AngelList ?—?AKA

Inbound 60

Inbound Product Research Startups Weak Development Team 60

UX Planet

DECEMBER 11, 2023

But that’s not how it works. I don’t get paid to write. Inga’s list in particular was the Medium blog post I would reference multiple times a week. I literally cannot express how valuable this compilation was. Okay, let’s get started. December 2023 Edition I can’t believe it’s taken me this long to write this post.

Technical Review 68

Technical Review Certifications Software Review Feedback Software 68

Nulab

FEBRUARY 10, 2020

No matter how great your product or service is, there will always be a product better than yours. In this article, we’ll look at how you can drive traffic to your startup website within your rigid budget constraints. What is web analytics? They are easy to use and have a short learning curve for most.

Data Visualization 102

Data Visualization Startups Analytic Tools Reporting Tools 102

Userpilot

OCTOBER 30, 2022

Curious about customer experience improvement and how to get started for your brand? The 3 main components of customer experience: Discovery: This is where you reach prospects through your marketing materials and show what they can get from using your product. Look no further. The 3 main components of customer experience.

Feedback Software 97

Feedback Software Research Software Customer Experience User Testing 97

PMLesson's Ace the PM Interview

MARCH 4, 2019

In this Path to PM blog post, Hamsa and Stephen discuss how to ace the undergraduate associate product management interview. How did you break into product management? These internships got me in the door for interviews, but the interview preparation, especially with PMLesson, that I did helped me actually get the gig.

Analytic Tools 81

Analytic Tools Customer Experience Product Management Product Manager 81

Userpilot

SEPTEMBER 12, 2022

And how is it different from satisfaction? Instead, you can track the following metrics to get the full picture: NPS , so you can see how many loyal customers you’ve built. CSAT , to keep track of your baseline satisfaction levels and learn how to improve. Increase customer lifetime value. Drive positive WOM.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

FEBRUARY 4, 2021

Your users’ mailboxes are already flooded with so much mail, it’s *really* hard to get through the noise. So how do you do it right? How do you use email automation to create value for your user? You need to educate these users, not try to get them to try your product out. And that’s a big IF. Activation.

Analytic Tools 98

Analytic Tools User Testing Customer Experience Events 98

Userpilot

SEPTEMBER 29, 2022

Read along to learn how you can develop and implement this! Customer experience is the customer’s perception of you, while customer engagement is how you interact with those customers. Looking to try out new B2B customer engagement strategies to improve your product’s overall user experience and drive retention? We got you covered!

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Product Innovation Educators

JULY 16, 2018

You share how it helps you solve a problem or get a task down. Or, maybe how the product makes you feel. Ultimately, it leads to referrals. 7:20] Product love is often cited as a reason people get into product management. Combining innovation and data to delight customers. What products do you use that you love?

Weak Development Team 49

Weak Development Team Customer Experience Product Management Product Manager 49

Gainsight

APRIL 16, 2019

However, that may not be an option, and this post focuses on how to be hired into a new company. However, that may not be an option, and this post focuses on how to be hired into a new company. Middle managers not only need to learn how to manage up and down they also need to manage across and develop relations with the other managers.

User Testing 40

User Testing Customer Experience Data Visualization Reference 40

Andrew Chen

NOVEMBER 15, 2021

But also why they are impossible to get off the ground, because people won’t use products where their friends/colleagues aren’t already engaged. How to get them started, how to scale them, and what it’s like to compete. How to get them started, how to scale them, and what it’s like to compete.

Books 63

Books Research Software Reporting Tools Technical Review 63

Userpilot

MARCH 5, 2019

Understanding users’ behaviour and how their brain work is crucial in order to create greater user onboarding processes, and if you want to understand user behaviour and to decide which psychological concepts to implement, we will first need to understand what motivates and guides them to take action.

Customer Experience 80

Customer Experience User Testing User Friction Product Research 80

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? You might be wondering, how to compete. In this article, I'll show you how to successfully market software products using examples from industry influencers and tried-and-tested marketing tactics. Let's get started.

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

Intercom, Inc.

JUNE 21, 2018

How can you capture, qualify and convert the right leads for your business while working within your means? When making a sales hire, Max pays attention to the way candidates approach getting the job. How did they in touch with the company? If you enjoy the conversation, check out more episodes. Short on time?

Outbound 183

Outbound Technical Advisors Weak Development Team Product Research 183

PMLesson's Ace the PM Interview

MARCH 4, 2019

In this Path to PM blog post, Hamsa and Stephen discuss how to ace the undergraduate associate product management interview. How did you break into product management? These internships got me in the door for interviews, but the interview preparation, especially with PMLesson, that I did helped me actually get the gig.

Analytic Tools 40

Analytic Tools Customer Experience Feedback Software Product Management 40

Sachin Rekhi

APRIL 21, 2013

As it’s been over a year since the acquisition of Connected by LinkedIn , I thought I’d take a moment to reflect on the most important lessons I learned as a founder of Connected. We even created an aggressive 14-day trial (instead of industry standard 30-day trial) since we wanted to get feedback as soon as possible.

Analytic Tools 60

Analytic Tools Data Visualization Feedback Software Customer Experience 60

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? You might be wondering, how to compete. In this article, I'll show you how to successfully market software products using examples from industry influencers and tried-and-tested marketing tactics. Let's get started.

Feedback Software 52

Feedback Software Analytic Tools Research Software Software Review 52

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? You might be wondering, how to compete. In this article, I'll show you how to successfully market software products using examples from industry influencers and tried-and-tested marketing tactics. Let's get started.

Feedback Software 52

Feedback Software Analytic Tools Research Software Software Review 52

Roy Madden

MARCH 15, 2016

So just how do you distribute content these days? Get our State of Content Marketing report. At the same time, it’s our second biggest referrer source. Still we get about 100k or so a month from social. Forward-thinking blogs still report that SEO is key to their audience traffic.

Reporting Tools 40

Reporting Tools Definition Branding Customer Experience 40

Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? How to track customer experience metrics. How to track customer experience metrics. Let’s get started. It can be points-based, referral-based, or mission-driven. Look no further!

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Userpilot

FEBRUARY 14, 2021

Jason Lemkin mentioned in his recent LinkedIn post that GoDaddy, which makes 4 billion dollars (!) The six stages of a SaaS Customer Lifecycle include Awareness, Conversion, Purchase, Activation, Renewal, and Referral. What SaaS Growth strategies work best in 2021? in ARR, spent $439,000,000 (!) on marketing in 2020.

Feedback Software 98

Feedback Software Research Software Customer Experience User Testing 98

Userpilot

JULY 2, 2022

In this article, we’re going to explore how. You could create two-sided incentives (so both the referrer and the referred person stand to gain). A good way to make sure your product is inherently viral is by getting the design right. There’s no secret formula to virality. Let’s dive in!

Customer Experience 98

Customer Experience User Testing Customer Feedback Product Research 98

Sachin Rekhi

JANUARY 26, 2020

After spending the last 8 years implementing OKRs at both large organizations like LinkedIn and small startups like Notejoy , I wanted to share what I've come to appreciate is required to develop an effective OKR program. For example, "add 1K new subscribers", "reach 10K monthly pageviews", or "drive 500 referral signups".

Customer Experience 205

Customer Experience User Testing Customer Feedback Weak Development Team 205

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. Of course, it’s not a walk in the park. Why is customer acquisition important?

Research Software 105

Research Software Feedback Software Customer Experience Customer Feedback 105

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. Of course, it's not a walk in the park. Why is customer acquisition important?

Research Software 59

Research Software Feedback Software Customer Experience Customer Feedback 59

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. Of course, it's not a walk in the park. Why is customer acquisition important?

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. Of course, it's not a walk in the park. Why is customer acquisition important?

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

Intercom, Inc.

MARCH 14, 2019

At companies like LinkedIn, Lever and now Survey Monkey, she’s woven customer centricity deep into the fabric of the business – whether that’s in the process of product development, the company culture or how teams work day to day. We know that it’s customers, not brands, who hold the power. Listen to the voice of the customer.

Product Research 178

Product Research User Testing Customer Feedback User Friction 178

Roadmunk

AUGUST 10, 2017

So as product managers, knowing how to manage only traditional, on-premises software no longer cuts it. SaaS product managers) to find out how their role differs from an “old-school” software PM—and more importantly, what it really takes to be a SaaS PM. Connect with him: Twitter or LinkedIn. For example, take referral.

Research Software 73

Research Software Product Management Product Manager Data Visualization 73

Userpilot

APRIL 6, 2021

How do you monitor Customer Retention? Businesses with consistent, personalized messaging that address customer concerns pre-emptively through a support center and blog content tend to have strong retention. Source: Onsizzle. Hyperbole much? Not really. What is Customer Retention? Why is Customer Retention important?

Feedback Software 64

Feedback Software Research Software User Testing Customer Experience 64

Mixpanel

AUGUST 3, 2023

Build a strong marketing analytics foundation How can you identify the metrics that measure success? How can you lean into the value moment conversion? How can you build your marketing strategy around the funnel? How can you align foundational goals between teams? Get to know your audience How does data tell a story?

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

Mixpanel

AUGUST 3, 2023

Table of Contents Intro Build a strong foundation How can you identify the metrics that measure success? How can you lean into the value moment conversion? How can you build your marketing strategy around the funnel? How can you align foundational goals between teams? Get to know your audience How does data tell a story?

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

Business of Software Conference

NOVEMBER 12, 2019

Don't Miss a Thing - Get BoS Updates. Join the smart people who get BoS updates. That’s part of the secret to how we grew so fast in the first year we did have some money to play with. So that means we help small businesses organize and automate all their social media marketing to Twitter and Facebook and LinkedIn.

Research Software 45

Research Software Software Review Data Visualization User Testing 45

Business of Software Conference

NOVEMBER 26, 2018

About ten minutes in to this talk by Rahul Vohra, CEO and Founder of Superhuman, I tweeted… I’m getting a feeling I might be listening to a genius. Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. “How would you feel if you could no longer use this product?”

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

Business of Software Conference

NOVEMBER 12, 2019

Don't Miss a Thing - Get BoS Updates. Join the smart people who get BoS updates. That’s part of the secret to how we grew so fast in the first year we did have some money to play with. So that means we help small businesses organize and automate all their social media marketing to Twitter and Facebook and LinkedIn.

Research Software 40

Research Software Software Review Data Visualization User Testing 40