Product Talk
AUGUST 4, 2021
It won’t surprise you to hear that I use the same continuous discovery habits that I wrote about in my book to run my business. When I set out to write my book, I was focused on a specific opportunity : “I’m not sure what discovery tactics to use when.” And thus, I announced that I was in fact writing a book. That was a mistake.
Intercom, Inc.
JULY 14, 2020
As an avid reader, I’m often asked by our Customer Success team to recommend books that I’ve found valuable. Below I share the three books that have most meaningfully impacted the way I work with customers and that I’d encourage every customer success manager to check out. 3 must-read customer success books (and a bonus ??).
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Roman Pichler
DECEMBER 2, 2024
It puts you in the position to make a request and address the root cause of the conflict. As Oren Jay Sofer writes in his book Say What You Mean , “The less blame and criticism are in our words, the easier it will be for others to hear us and to work toward a solution.” For more guidance, I recommend reading or listening to the book.
Product Innovation Educators
JANUARY 20, 2025
He co-authored Objectives and Key Results: Driving Focus, Alignment, and Engagement and authored The OKRs Field Book. Ben shared that the landscape of OKR implementation changed after 2018, when John Doerr’s book Measure What Matters sparked widespread interest in the framework. You can find the others in his book.
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Product Talk
DECEMBER 11, 2024
Eva was originally inspired by the writing and work, and most recently the book Built for People: Transform Your Employee Experience Using Product Management Principles by Jessica Zwaan , COO at Talentful and Evas mentor. This book helped create the foundation of framing the employee experience with a product perspective.
Product Innovation Educators
FEBRUARY 1, 2021
Useful links: Check out Amy’s book on Amazon. We read meaning into many subtle visual cues—everything from colors to fonts to using an emoji instead of a period. Action Guide: Put the information Amy shared into action now. Click here to download the Action Guide. Learn more about Killer Visual Strategies. Connect with Amy on LinkedIn.
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