Mind the Product

FEBRUARY 20, 2019

2019 promises to continue our run of amazing conferences, with a pre-conference Leadership Forum, even more workshops, more networking events around the conference, and more fun than ever before. Teresa is a product discovery coach who helps teams adopt user-centered, hypothesis-driven product development practices.

Research Software 97

Research Software Analytic Tools User Testing Artificial Inteligence 97

Gainsight

APRIL 11, 2023

Pulse is celebrating its tenth anniversary as the biggest, most amazing conference for the customer success community. Here’s a look at our Pulse 2023 conference tracks. Digital Strategies to Help You Achieve More With Less Looking to give your team new superpowers in 2023? Ready for a sneak peek of this year’s event?

Leadership 52

Leadership Education Customer Feedback Events 52

Gainsight

JUNE 3, 2019

But we believe, in the eternal worlds of business legend Michael Scott from The Office : So we adopted our company purpose statement a year ago to canonize that aspiration: To be living proof that you can win in business while being human-first. We created the Pulse Customer Success Community in May of 2013 with our first Pulse conference.

User Testing 45

User Testing Customer Experience Enterprise Events 45

Gainsight

APRIL 26, 2023

Oh, how far we’ve come—as a company, an industry, and an unstoppable community that we’ve forged around our annual Pulse Conference. The addition of inSided to Gainsight’s existing portfolio of products created a market-leading Digital Customer Success solution. Well, London, anyway.

Reporting Tools 52

Reporting Tools Customer Experience Education Customer Feedback 52

Gainsight

MAY 23, 2023

At its tenth annual Pulse conference last week, Customer Success (CS) platform Gainsight unveiled a new product designed to digitally connect the various fragments of customer experience, oriented around CS and supported by a new company-wide licensing option. Mehta says: “It’s one integrated, personalized offering.

Enterprise 59

Enterprise User Testing Customer Experience Customer Feedback 59

Gainsight

APRIL 12, 2023

Pulse Europe 2023 Lands in Amsterdam Over the years, Pulse Europe has become more than EMEA’s premier conference for the customer success (CS) community. There’s a lot to love about Amsterdam, including … Pulse Europe 2023. We’ll come together to learn from industry experts, share best practices, and network with peers.

Customer Experience 52

Customer Experience Education Events Consulting 52

Userpilot

JUNE 3, 2022

Additionally, you need conferences and events to expand your network and learn from experts directly. One of the best online conferences is the Userpilot’s Product Drive conference and the Product Marketing Festival hosted by Product Marketing Alliance. Userpilot is a great tool for product onboarding and adoption.

Research Software 83

Research Software Analytic Tools Feedback Software Data Visualization 83

Product Innovation Educators

MAY 29, 2023

What product managers need to know about augmented reality Today we are talking about augmented reality and what product managers and leaders need to know about this rapidly changing field that is becoming part of many digital transformation programs. I was speaking about my new book at a healthcare conference.

User Testing 96

User Testing Vision Product Research Naming 96

Userpilot

MARCH 11, 2022

The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. Conferences and events help you keep up with the latest industry trends and develop your network. We find the Product Drive Conference , the Product Folks events, and ProductCon particularly worthwhile.

Analytic Tools 87

Analytic Tools Data Visualization Research Software Feedback Software 87

Gainsight

MAY 17, 2023

Pulse 2023 opened today, and with it, the community of thousands of Customer Success (CS), Product, and Community professionals set in motion the next era of our industry: Digital Customer Success (DCS). In honor of the tenth anniversary of our Pulse conference, Mehta took a look back at where it all started.

Generative AI 52

Generative AI Reporting Tools Customer Experience ChatGPT 52

Userpilot

SEPTEMBER 4, 2023

Unlike isolated marketing tactics, customer journey optimization adopts a cross-functional, customer-centric perspective. Adopting a comprehensive approach that unifies data, insights, and processes across all touchpoints is an immense competitive advantage. When implemented effectively, it transforms businesses.

Data Visualization 76

Data Visualization User Testing Analytic Tools Customer Feedback 76

Gainsight

JANUARY 18, 2024

A lot of the little things in CX matter, from packaging, advertising, invoicing, digital content, scheduled sessions with front-line representatives, product value, etc. In the past 10 years, the number of touchpoints in a customer’s journey with a company has multiplied greatly, and some of this growth is directly tied to digitalization.

Education 52

Education Customer Experience Data Visualization Advertising 52

Userpilot

FEBRUARY 14, 2024

It allows teams to analyze user behavior inside the app, collect customer feedback , and engage users with in-app experiences to drive activation and product adoption. It uses AI and machine learning to analyze customer interactions across multiple channels, including phone calls, emails, video conferences, and messaging platforms.

Data Visualization 90

Data Visualization Analytic Tools Reporting Tools Feedback Software 90

Mind the Product

JANUARY 21, 2020

Follow Chris on Twitter , at Greening Digital , ClimateAction.tech , The Green Web Foundation , Team ReasearchOps , and LinkedIn. How to educate yourself – follow all of the Emilys, specifically: Emily Labram of the UK’s Government Digital Service. and at conferences across the US and Europe. Emily Cunningham.

Product Research 125

Product Research Research Software Roadmap Government 125

Userpilot

NOVEMBER 30, 2023

Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. They could also result from inadequate user onboarding leading to low feature discovery and adoption, ineffective marketing strategy , and poor user experience.

User Testing 85

User Testing Data Visualization Feedback Software Research Software 85

The Product Coalition

MAY 5, 2022

Customized Support Sometimes, barriers to adoption aren’t about the end-user at all. Collaborating with customers digital-first Like product managers, I’ve spent a lot less time face-to-face with customer focus groups and at in-person user conferences these last two years.

User Testing 133

User Testing Feedback Software Research Software Product Research 133

Userpilot

JULY 15, 2022

Make use of branded conference swag to promote your company at conferences and raise positive awareness. Much like what happens offline, insights from the digital marketing environment don’t do justice to what happens on third-party sites. Conferences are great for spreading the word about your company.

Analytic Tools 84

Analytic Tools Research Software Feedback Software Data Visualization 84

Amplitude

OCTOBER 14, 2020

Amplify 2020 gathered product leaders from the likes of IBM and Peloton to discuss the shift to a digital everything world, and the takeaway was clear: Your product is your business. In a digital everything world, customers expect innovative, personalized, and even prescriptive product experiences. Nominations are now open.

Data Visualization 119

Data Visualization Analytic Tools Reporting Tools Research Software 119

Gainsight

AUGUST 18, 2022

New features enable digital-led customer collaboration, AI-optimized customer success management, and customer-centric product innovation. . Pulse , Gainsight’s annual conference, offers inspiring, strategic discussions for Customer, Product, and Community professionals. Durable growth starts with digital-led collaboration.

Customer Experience 52

Customer Experience Customer Feedback Data Visualization User Testing 52

Userpilot

JULY 13, 2022

Userpilot publishes well-researched and in-depth articles on all aspects of product management including product growth, retention, and adoption. Userpilot blog – Thoughts about Product Adoption, User Onboarding, and Good UX. Userpilot is a product growth and digital adoption software. Are you ready to dive in?

Blog 88

Blog Analytic Tools Research Software Feedback Software 88

Userpilot

SEPTEMBER 4, 2023

Unlike isolated marketing tactics, customer journey optimization adopts a cross-functional, customer-centric perspective. Adopting a comprehensive approach that unifies data, insights, and processes across all touchpoints is an immense competitive advantage. When implemented effectively, it transforms businesses.

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

Good Product Manager

MARCH 18, 2019

I’m conducting some research related to the current state of agile adoption within b-to-b organizations — please take 10 minutes to take part in this survey. At this one-day conference in Minneapolis, MN, I’ll be presenting “How Can Product Managers ‘Be More Strategic’? Whomp whomp. Backstories?

Events 74

Events Agile Product Research Product Management 74

The Product Coalition

JANUARY 15, 2021

Design Dominance Spending your life at home means one thing for sure: We are spending more time interacting with digital products more than ever. Instead of using tools like Zoom and Skype for occasional work conferences, we use them to catch up with friends, family and colleagues on a constant, daily basis.

Research Software 124

Research Software Product Management Product Manager Product Research 124

Userpilot

JULY 5, 2022

For those who are more intermediate/have begun their careers in SaaS – be sure to join us in our annual Product Drive Conference, held in October. Google Digital Garage. Google Digital Garage offers has a free programming basics course where you’ll learn about coding languages and how coding can help you achieve specific tasks.

Analytic Tools 52

Analytic Tools Research Software Inbound Data Visualization 52

Gainsight

NOVEMBER 16, 2023

Digital Customer Success Disruptor: SS&C Blue Prism The Digital Customer Success Disruptor is living proof that we are moving into the next era of Customer Success. These champions of efficiency combine the strengths of digital experiences and human expertise to power healthy customer life cycles at scale.

Reporting Tools 52

Reporting Tools Analytic Tools Data Visualization Telecommunications 52

Gainsight

NOVEMBER 16, 2022

At every Pulse Conference, we celebrate excellence in customer success, product experience, and community by recognizing the top GameChangers in the industry who never stop challenging the status quo. Defender Award Goes to … Intelliflo. Intelliflo is a leading cloud-based SaaS company in the FinTech business.

Research Software 52

Research Software Artificial Inteligence Data Visualization Product Research 52

Mind the Product

FEBRUARY 21, 2017

In his talk he will also share what it takes to approach such a complex product as a broad platform, why he made the development of dedicated tooling a priority for NumberFour and how he plans to grow adoption of NumberFour. Just like Marco, Johanna acknowledges the complexity in which we build digital products & services.

Research Software 118

Research Software Feedback Software Product Research User Testing 118

Good Product Manager

MARCH 18, 2019

I’m conducting some research related to the current state of agile adoption within b-to-b organizations — please take 10 minutes to take part in this survey. At this one-day conference in Minneapolis, MN, I’ll be presenting “How Can Product Managers ‘Be More Strategic’? Whomp whomp. Backstories?

Events 60

Events Agile Product Research Product Management 60

Product Innovation Educators

JANUARY 23, 2023

PDMA invited me to their conference, which was in Orlando, Florida, to interview some of their speakers. The innovation team was charged with figuring out if they could pull off a digital watch. People loved it, but would people adopt it as technology? Learn more about them at PDMA.org. Everyone got super excited.

Product Research 86

Product Research Finance Agile Software Review 86

Alchemer Mobile

AUGUST 6, 2020

Product managers are rapidly advancing their skills, and as a result, the industry as a whole has had to level-up to compete as the world’s biggest brands continue to adopt a mobile-first approach. Conferences. Executive teams recognize the critical role product and road mapping can play in the overall customer experience. ProductTank.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

Mind the Product

MARCH 27, 2020

Rachael works on transformational digital innovation for the community at the Co-op and says it’s harder than ever to make things happen in your local community. She posits that to scale a product well, you have to grow the product and team alongside each other deliberately.

User Testing 136

User Testing Customer Experience Construction Product Research 136

NextBigWhat

OCTOBER 23, 2021

This might open new business models for Clubhouse (like digital gifting) and the movement to mass audience will help scale it better ( the ‘tech/early adopters’ suck at such monetization plays ). By the way, I launched my podcast in.2012…among Clubhouse as a feature.

Webinar 52

Webinar Startups Data Visualization Blog 52

Product Talk

JULY 12, 2017

They’ve read the industry books, they attend the popular product conferences , and they follow all the leading blogs. Last May, I spoke at the Front conference in Salt Lake City. I also shared a case study telling the story of two product teams as they adopted my definition of continuous product discovery. They’ve got this.

Product Research 215

Product Research User Testing Data Visualization Research Software 215

Gainsight

DECEMBER 26, 2018

along with Gainsight’s own rapidly-growing Pulse conference as proof points. Next year, we’ll see more and more digital business leaders double down on delivering customer outcomes. Technology: Expanding Digital Services. If you’re a long-time CS booster, you might be saying to yourself, “Duh!”

Onboarding KPIs 53

Onboarding KPIs Reporting Tools Research Software Engineering 53

Intercom, Inc.

SEPTEMBER 15, 2021

In this era of ever-increasing digital disruption and innovation, category design can be the ultimate business strategy for brands wishing to stand out from the crowd. I started writing about Al and Quokka, became friends with Al, and really liked his thinking, especially about sports and the digital universe and all of that.

Technical Review 205

Technical Review User Testing Books Customer Experience 205

Intercom, Inc.

NOVEMBER 7, 2019

So virtual cards to help you buy a new subscription or do a new digital marketing advertising campaign on LinkedIn. Have you found it a challenge to convince businesses that there are huge operational savings to be made by adopting this model? How can we have this physical touch point in this digital world?”. Nico: Definitely.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Gainsight

MARCH 25, 2021

Deloitte’s recent Digital Media Trends survey indicates that consumers who subscribe to a paid service now pay for five accounts, up from three before the pandemic. Every product leader is seeking to drive up product adoption. In the last 12 months, we have all seen more television than we likely care to admit.

B2C 52

B2C B2B Customer Experience Events 52