Intercom, Inc.

NOVEMBER 3, 2022

You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams.

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Feedback Software Research Software Customer Experience User Testing 206

Gainsight

APRIL 21, 2022

Though the past two years were some of the most challenging times for businesses, it did not stop one of the most difficult seasons from producing hypergrowth for product-led companies. If your company has its eye on the sacred hypergrowth status and you are investing in product-led growth, Gainsight has good news for you.

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Customer Experience Data Visualization Analytic Tools User Testing 52

The Product Coalition

DECEMBER 11, 2023

In part two of this summary, I am moving to talk about strategy and leadership insights. As these are topics close to my heart, I had a lot to say — so here are my thoughts backed by SVPG’s insights on these topics. Some of the insights in this part of the summary have come from the stories and thoughts shared by the partners.

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The Product Coalition

JANUARY 28, 2024

Your product sells not for its features, but for the value it brings to your customers. True product value lies in understanding and meeting the deeper, often unspoken needs of customers, beyond just functionality. Here’s a three-step approach to ensure products connect with users on a more meaningful level.

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Framework Feedback Software User Testing Customer Experience 103

ProductPlan

JUNE 5, 2020

There’s an abundance of books, podcasts, as well as events at your disposal that cover various product management topics. Learning on the job or via a professional mentorship offers the chance to grow and gain valuable experience. Here’s even more good news: There are many product management certifications and courses available today.

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The Product Coalition

JUNE 18, 2023

It took me time to understand that I need to present myself as a product leadership coach and product strategy expert rather than a consultant. The way they understood the term ‘product’ was very straightforward — the actual bites of code that are released to the world for people to use.

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PMLesson's Ace the PM Interview

APRIL 25, 2022

Have you recently been invited to a product marketing manager interview? One of the best and first things you should do is review the most common product marketing interview questions and answers. Product marketing managers play a critical role in bringing new products to market.

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Usersnap

NOVEMBER 17, 2022

In order to accomplish this though, you have to level up your customer data platform like Hubspot. Using HubSpot integrations enriches the data and information you have about your customers, and can help you grow your SaaS business massively. There are several categories in which you can improve your CDP or CRM. What is HubSpot?

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The Product Coalition

NOVEMBER 7, 2021

Naturally, I relied on the very talented people at the company to share their insights with me. After a while, I started feeling more comfortable in the cybersecurity world and was able to talk intelligently about my product and the market. you are the product leader, so you need to decide. a cybersecurity company?—?I

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The Product Coalition

NOVEMBER 13, 2023

You blame the market, but often that’s just overlooking the real problem. A product strategy is often the missing link that would convert your efforts into actual revenue. Photo by Tomas Sobek on Unsplash Nobody likes tough market conditions, but it can also be an opportunity.

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The Product Coalition

DECEMBER 4, 2023

You blame the market, but often that’s just overlooking the real problem. A product strategy is often the missing link that would convert your efforts into actual revenue. While I understand this distinction, I believe that a company cannot reach real product-market fit without nailing down its GTM, and vice versa.

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Gainsight

JULY 12, 2023

As Customer Success (CS) matures and enters a digital era, operations have never been more pivotal. CS teams are charged with perfecting a seamless omnichannel customer experience throughout the entire user journey, while working at peak efficiency. (No No pressure!)

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Userpilot

JUNE 13, 2022

We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. The Userpilot blog provides well-researched, in-depth articles on user onboarding, product growth, product growth, user experience, and so much more. Ready to dive in? What is a SaaS blog?

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Analytic Tools Research Software Feedback Software Data Visualization 52

The Product Guy

FEBRUARY 3, 2019

I prided myself on knowing my customers. I served teachers, students, and administrators, each group with specific product needs and goals. When I built a new feature, I knew exactly who would benefit from it and knew who to call for feedback. For a great introduction, download Intercom’s Jobs To Be Done eBook.

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Userpilot

FEBRUARY 4, 2022

We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product. Nurturing new customers is the best way to reduce churn and increase expansion revenue.

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The Product Coalition

DECEMBER 11, 2023

Despite its population of 6 million people at the time, it felt like a ghost town. We went for a walk — it was my first time in China — and the streets were almost empty. Time will tell. When resources are sparse, each time you use them costs you more relatively, even if the nominal amount is the same. For how long?

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The Product Coalition

AUGUST 14, 2022

Bad Feedback Doesn’t Always Mean Your Product Is Bad Bad product feedback is a bummer. But contrary to what you might think, it doesn’t always mean your product is bad. Here is a quick guide to strategic thinking about product feedback. The feedback on all three talks was great.

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User Testing Feedback Software Product Research Customer Feedback 124

The Product Coalition

FEBRUARY 4, 2024

Your product’s value needs to be defined, delivered, and perceived as such by your customers. If this isn’t challenging enough, what your customers want and need varies based on their profile and maturity with your product. At that moment it hit me: I didn’t need my car to be super clean all the time. Likely not.

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The Product Coalition

MARCH 13, 2022

Because over time, the Structured Data group (that I was Head of Product at) developed smarter, AI-based systems, that were meant to replace the back-office work or make it more efficient and create a better product catalog at the same time using things only machines can do. We all do it all the time. Here we go.

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The Product Coalition

DECEMBER 11, 2023

It’s what I call a “strategic debt” that is built over time, and at some point, it is impeding any potential progress. If they do it well they are able to raise money, build the product, and the first customers are coming in. This is usually when they hire a product leader and you join the game. And nothing else.

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Userpilot

APRIL 11, 2022

A marketing qualified lead (MQL) is a potential customer that is interested in your product or service but is not yet ready for attention from the sales team. A sales-qualified lead (SQL) is a prospective customer who has a clear intent to buy. MQLs and SQLs are both potential customers. Lead score. Lead behavior.

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Feedback Software User Testing Customer Experience Customer Feedback 52

The Product Coalition

DECEMBER 11, 2023

They named it after the feedback I constantly gave them on their presentations. One of the more senior PMs said that he remembers the first time he showed me his roadmap deck. If you have done a great job in parts one and two, the next time around you can show progress along the same strategic journey.

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The Product Coalition

DECEMBER 31, 2023

Photo by Pixabay I recently led a product-market fit workshop at a known company in the Israeli tech industry. It is a well-established company, a leader in its domain, but it still needs to deliver new products to the market so product-market fit is a very relevant topic. What was it that wasn’t working?

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Userpilot

APRIL 21, 2024

Investing in the right NPS feedback software is crucial especially when net Promoter Score (NPS) is a top method for gathering user feedback and measuring customer loyalty. TL;DR Net Promoter Score (NPS) is a single-survey question that asks users about the likelihood of recommending your product or service to others.

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Gainsight

NOVEMBER 20, 2019

Set a weekly time slot on your calendar to interact with your Slack community friends. Books for Product Managers. A step-by-step strategy for new and seasoned PMs alike to learn how to build products customers will love. Escaping the Build Trap: How Effective Product Management Creates Real Value —Melissa Perri.

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Books Blog Feedback Software User Testing 80

The Product Coalition

FEBRUARY 14, 2021

Here are three things that if you include in your product requirements would make your life easier and help your developers deliver on what you really intended, not on what you told them to build. I didn’t call him that at the time, but he taught me so much and helped me shape my leadership style and principles.

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Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. If people aren’t looking for your solution, you have to educate them about the problem your product solves. Short on time?

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The Product Coalition

SEPTEMBER 10, 2023

Leadership without authority is product management 101. But as a product executive, you must take it to the next level — and this time use it with the entire management team. Image by Denis Doukhan from Pixabay In the CPO Bootcamp we talk a lot about product strategy. But that’s not the real reason.

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The Product Coalition

FEBRUARY 27, 2022

Only among my consulting customers , two companies recently hired a new VP of Product. I decided to write this article to help you, product leaders, with your new position. Take the Time to Learn Although this tip may seem trivial, it is often forgotten, since we tend to jump right into work?—?and Make sure you use it!

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Andrew Chen

DECEMBER 26, 2018

I’m also happy to redouble my efforts to writing and publish more, which I can do my new role as an investor at a16z. Previously, my pace was maybe once every other month – things were always too crazy at Uber, and it didn’t directly help my job there, so I couldn’t carve out time. Thank you for reading!

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User Testing Enterprise Feedback Software Customer Experience 80

The Product Coalition

OCTOBER 19, 2020

In 2000, Sergey Brin interviewed for Internet Magazine and said: “ when users come to Google.com all they want to do is search. And that’s our product “. You can find detailed guidance for this in the first part of my e-book “ Speed-Up the Journey to Product-Market Fit “. They will bring up great insights.

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User Testing Magazine Technical Review Customer Feedback 88

The Product Coalition

JUNE 19, 2022

Photo by Yan Krukov from Pexels Time management is one of my favorite topics. I realized early on that I must manage my time properly. Alongside the many methods I adopted and developed for multitasking, I always made sure to leave time for deep work. One of my best tips for doing deep product work used to be to work from home.

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The Product Coalition

JANUARY 20, 2020

It is almost never a black and white decision to make, and only time will tell if it was the right thing to do. The customers who were drawn to you when you started are (1) innovators and early adaptors who are willing to try new things more easily and (2) probably closer to you network-wise. So why do it at all? Probably not too many.

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Under 10 Consulting

DECEMBER 19, 2019

Product management focuses on. problems to be solved for a market full of customers. defining and delivering the right products by empowering teams with clarity on problems—problems to be solved either in the product or its promotion. . for future products and services, Planning. Where is product management?

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The Product Coalition

MAY 6, 2023

Your customers seem to want new features all the time. If they use your product, that’s a great signal — it means they care and they want to do more with it. Today I want to talk about a specific type of saying ‘no’, one that not many product managers even realize is an option: saying ‘no’ to customer requests.

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User Testing Customer Feedback Customer Experience Research Software 125

Andrew Chen

DECEMBER 26, 2018

I’m also happy to redouble my efforts to writing and publish more, which I can do my new role as an investor at a16z. Previously, my pace was maybe once every other month – things were always too crazy at Uber, and it didn’t directly help my job there, so I couldn’t carve out time. Thank you for reading!

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The Product Coalition

JANUARY 8, 2019

explains Amelie Watt, a Product Manager at Elevator Up, “This way, we’re able to remain flexible when plans change and quickly adjust according to new requirements and ideas….agile Setting your high-priority themes will help you focus your time and energy to do a few things really well,” she says. It is iterative. We build some things.

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