Intercom, Inc.

OCTOBER 21, 2021

?. We all know an outstanding customer experience can set you apart from the competition, but is it possible, or wise, to guarantee it? The key to earning (and keeping) our customers’ trust and business, Jeff says, is in the promises we make and expectations we meet, no matter how small.

Customer Experience 129

Customer Experience User Testing Customer Feedback Airlines 129

Modus Create

MAY 26, 2021

As part of a recent customer engagement, we were tasked with defining a naming convention for GitHub repositories. Up to this point, each project team had used whatever convention (or none) they liked to define the repository name, leading to a situation where there was a lack of consistency across the GitHub organization.

Naming 105

Naming Product Research User Testing Research Software 105

The Product Coalition

MAY 5, 2022

They make their users’ lives better in some way and they do it better than anyone else. As a Product Manager, I’ve built my career on building tools and experiences that not only make people’s’ lives simpler, but bring them a little joy along the way, too. How much time and effort will it take to build a solution?

User Testing 166

User Testing Feedback Software Research Software Customer Experience 166

Userpilot

JUNE 11, 2024

Looking at user journey map examples can help you come up with a visual representation of your customer’s journey. Customer journey mapping research also allows you to identify areas of opportunity in your processes and plan to reduce those friction points. There are four types of customer journey maps: Current-state maps.

User Testing 105

User Testing Customer Experience Customer Feedback Data Visualization 105

Amplitude

DECEMBER 2, 2020

That’s why customer experience, or CX, has become a defining factor of business growth. According to Gartner’s Customer Experience Survey , 73% of buyers claim CX is the #1 factor in loyalty—and loyal customers are five times more likely to purchase again. Data Management: Using Reliable Customer Data.

Customer Experience 93

Customer Experience Data Visualization Analytic Tools Reporting Tools 93

Product Culture

APRIL 16, 2025

Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com.

Finance 52

Finance Customer Experience Naming Roadmap 52

Product Culture

NOVEMBER 27, 2024

Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com.

Naming 52

Naming Framework Events Information 52

Userpilot

MARCH 20, 2023

With so many companies prioritizing their customer service efforts for a good reason, we decided to list 13 emerging customer service trends that can help you exceed customer expectations and drive business growth. One of the foremost customer service trends today is offering self-service options.

Reporting Tools 98

Reporting Tools Data Visualization Analytic Tools Research Software 98

eG Innovations

DECEMBER 6, 2019

You have just deployed a new Virtual Apps and Desktops Site for your customer. You thought about what policies should apply in the environment, however you can’t possibly know them all. There are many policies available. There are many policies available. Citrix Policy Name. Citrix Policy Name.

Transportation 11

Transportation Customer Experience Naming Systems Review 11

The Product Coalition

MAY 27, 2021

How do you stay user-focused? Tell us about a time you used data to influence an important stakeholder. Tell us about a time you faced failure and how you bounced back. How do you stay user-focused? Why they’re asking: Most companies, especially product-led companies, pride themselves on being customer-obsessed.

Weak Development Team 167

Weak Development Team Product Manager Product Management User Testing 167

Product Culture

NOVEMBER 13, 2024

Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com. How is your GPS?

Roadmap 52

Roadmap Naming User Testing Product Research 52

Mind the Product

MARCH 2, 2018

As I mentioned in the GDPR article I believe a product person is the best placed to help a business implement a strong data protection policy – as you’ll have an understanding of how the data is used, and you’ll need to make sure any new features you roll out are compliant. A data controller is likely to be you. Personal Fines.

Data Visualization 127

Data Visualization Systems Review Software Review Customer Experience 127

The Product Coalition

MARCH 6, 2023

They are typically integrated with travel service providers, providing real-time rates, bookings, and trip logistics in one location. Managers can keep track of bookings, cancellations, changes, and rescheduling in real-time. 60% of business travelers don’t even understand the benefits of their travel policy.

Reporting Tools 143

Reporting Tools Travel Systems Review Data Visualization 143

Mironov Consulting

APRIL 7, 2018

I speak/write incessantly about the importance of product managers talking directly with their users and buyers (collectively “customers”), not mediated through Sales, Marketing, Customer Success, User Experience, or stray notes posted to Salesforce. “Sales won’t let me talk with customers.”

User Testing 99

User Testing Customer Feedback Customer Experience Research Software 99

The Product Coalition

JUNE 3, 2021

Your support team is asking for more time. And more success means more time, less stress, and ultimately a more meaningful life. But more clearer thinking also means more time for the most meaningful parts of the product , less stress about making decisions, and ultimately more meaningful product outcomes.

Feedback Software 179

Feedback Software Data Visualization Research Software User Testing 179

Userpilot

AUGUST 26, 2024

Product data capture is essential for SaaS companies looking to understand user behavior, optimize user experiences, and drive product growth. Here are 5 ways to collect product data: Leverage user feedback surveys to gather data. Track user behavior with in-app events. Collect product data through A/B tests.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

The Product Coalition

JULY 10, 2022

By getting to know your users and applying this framework, I hope you can articulate why your product is worth choosing (and spending money on) to achieve product market fit. Customers value different things, a little bit differently. Jean and Alex are two Starbucks drive-through customers. A clearer example cannot be found.

User Testing 158

User Testing Advertising Branding Customer Experience 158

Userpilot

DECEMBER 22, 2021

Will AI transform Product Management in 2022 by allowing PMs to make a better use of user behavior data ? Will data privacy, culture and company values matter to customers more than ever, up to the point of swaying an their product decisions? This will allow PM to build personalized product adoption experiences on the fly.

Analytic Tools 143

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 143

Intercom, Inc.

SEPTEMBER 17, 2020

Short on time? Kyum’s ambition is to foster empathy among their users so that the platform can help employees and employers alike. Blind operates on the basis of self-moderation, first and foremost , and verified users are quick to step in when something is amiss. I know we chatted with you before as part of our H.O.M.E.

Technical Review 210

Technical Review Customer Experience Customer Feedback Information 210

Product Culture

APRIL 9, 2025

Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com. Sign up here.

Naming 52

Naming Customer Experience Roadmap Events 52

The Product Coalition

MAY 18, 2022

Thus, custom software development and engineers face the same challenges faced by the market demand. In today’s fast-growing and competitive landscape, understanding the significance of continuous improvement is the top priority for custom software development firms. What is continuous improvement ?

Reporting Tools 158

Reporting Tools Software Developers Software Development Feedback Software 158

UX Planet

MARCH 17, 2024

The vast amount of data collected about us, often without explicit consent, has eroded user trust in transparency efforts. This lack of trust is fueling a movement for change, demanding a more transparent user experience. This is where ethics come in, ensuring our designs serve the user, not manipulate them.

UX 97

UX Data Visualization Customer Experience Banking 97

Alchemer Mobile

OCTOBER 19, 2023

This allows you to save time while you deliver better data to drive decisions. By simply adding a new question and selecting the survey and questions to bring into the report, you can view any feedback in context to find new actionable insights across multiple customer touchpoints. Learn more by viewing our help documentation.

Data Visualization 130

Data Visualization Product Research Customer Feedback User Testing 130

UX Studio: Product Management

SEPTEMBER 12, 2021

The concern about how everyday digital experiences influence our lives has been growing louder than ever. . The concepts of user experience and human-centered design have taken the business world by storm, but this power has come at a cost. This is when Facebook auto-tags your photos with friends’ names.

Research Software 138

Research Software Data Visualization Reporting Tools User Testing 138

Userzoom

MARCH 26, 2020

In order to get realistic insights, you need to provide enough information so users aren’t guessing what they need to do, while also not providing too much information and biasing their chance of succeeding. Other times you won’t be knowledgeable about a particular product you are testing and may need some guidance to write the tasks.

User Testing 94

User Testing Product Research Research Software Customer Experience 94

ProductCraft

AUGUST 3, 2018

Digitally Transforming Language, One Buzzword at a Time. 6:32AM Local Time. I know that last week we talked about ideating on the blockchain and how to engage our customers utilizing AI, so your bandwidth might be low. 9:26AM Local Time. 4:57AM Local Time. 11:43AM Local Time. Best Practices. Perspectives.

Customer Experience 74

Customer Experience Feedback Software User Testing Customer Feedback 74

Userpilot

FEBRUARY 15, 2023

In this article, we’re going to explore the difference between good and bad friction, and then unpack several examples of where introducing good friction into the product can help enhance the experience and increase product adoption. Not all friction halts the customer experience or hampers the conversion process.

Product Research 98

Product Research Customer Experience User Friction Data Visualization 98

freshtrax

MARCH 27, 2019

So when I accidentally saw an everyday man watching the performance of a pop idol on his phone, I was shocked to see it was in real time. SHOWROOM is a Japanese live streaming app that allows users to live stream their performances and watch live performances by idols, voice actors, and anime characters. What is SHOWROOM.

Customer Experience 105

Customer Experience Customer Feedback Marketing Naming 105

The Product Coalition

MARCH 23, 2022

With time and experience in companies of different sizes, I have come to the conclusion that there is no universal solution. Job Titles The two common names with the different side effects they have: The Product Manager often is not only a manager. that are part of a complete Customer Experience.

Product Manager 154

Product Manager Product Management Differentiation Agile 154

Product Culture

SEPTEMBER 4, 2024

My friend Marcus Bittrich, CPO of omnichannel retail platform NewStore says: “By focusing our efforts on making the customer successful, we drive our own business forward.” His team measures both the customer revenue generated through their platform and the increases in that revenue their platform drives.

Customer Experience 52

Customer Experience Naming Roadmap Positioning 52

The Product Coalition

MARCH 25, 2022

At the beginning of this century, the term was used mostly for enterprise solutions, but with time, more customer-focused solutions appeared on the market. Today, the main goals of fintech are to facilitate the interaction with finances and to improve the relationship between financial institutions and customers.

Research Software 155

Research Software Feedback Software Reporting Tools Data Visualization 155

Intercom, Inc.

MARCH 24, 2021

Some 80% of customers are more likely to do business with a company that offers a personal experience. What’s your cancellation policy?” Not only is this time-consuming, it’s also a heavy drain on your support team’s resources and morale. Modern self-serve support is key to scaling smarter. How do I update my password?”

Data Visualization 165

Data Visualization Onboarding KPIs Reporting Tools Customer Experience 165

Userpilot

JULY 10, 2023

Do you think that leading questions should always be avoided in customer surveys? However, you should use them carefully only in certain contexts to get the most actionable insights from your customers. TL;DR Leading survey questions prompt users to give a predetermined response to customer surveys.

Product Research 75

Product Research Customer Feedback Data Visualization Customer Experience 75

Mironov Consulting

JULY 28, 2022

The Enterprise Sales/Solutions side of the organization [new sales, renewals, customer success/implementation, professional services, support escalations, account-based marketing] deals with one major customer at a time then mentally moves on to the next.   Customer support reps handle one ticket or issue at a time.

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

eG Innovations

JULY 2, 2021

John Worthington (Director – Customer Success, eG Innovations) and Richard Faulkner (Enterprise Solutions Architect, Conversant Group) presented on the topic: “ End-to-End monitoring for your Citrix infrastructures with a single pane of glass “. link] covers most of the FAQs about our licensing policy.

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

UX Studio: Product Management

JANUARY 11, 2022

As a professional user experience design agency, we help companies worldwide choose the most suitable design partners to create impactful digital products. This time, our UX experts reviewed dozens of Webdesign Wien companies to list the best Austria webdesign agencies to partner with in 2022. We did it for you instead!

Research Software 82

Research Software User Testing Customer Experience Data Visualization 82

ProductPlan

SEPTEMBER 2, 2021

Moving down the timeline, 39% of women have 2-5 years experience versus 32% of male product managers. The trends dissipate over time. Only 10% of women have 10-15 years of experience (compared to 15% of men). When comparing men and women with the same experience, female product managers make less money. Turning the Tide.

Leadership 97

Leadership Technical Review Reporting Tools Customer Experience 97