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CS Value Engineering and Customer ROI Just Got More Important

Gainsight

Value engineering through the lifecycle. At Gainsight, we’ve created a framework that identifies key moments along that journey, where the entire enterprise can get involved in engineering value for customers, from landing an account through to renewal and expansion. He says, “you’re constantly in that cyclical motion.

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Implementing CS From Scratch: 4 Best Practices

Gainsight

The challenge to such a powerful growth engine is it can feel a bit overwhelming. Learn more in our ebook Creating a Company-Wide Culture of Customer Centricity. Their advocacy can impact marketing, sales, as well as product design, and roadmapping. Where do you start? Who should be involved? What metrics should you track?

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What does the agile roadmapping process look like in practice?

The Product Coalition

Eisenhower Why agile teams need a product roadmap There are many discussions out there on both the importance of, and lack of importance of agile product roadmaps. I am a firm believer that an agile product roadmap is an important document for all agile teams. What purposes do product roadmaps serve for agile teams?

Agile 60
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Four Fundamental Mistakes You Are Making With Product OKRs

The Product Coalition

But what about product and engineering? For example, I have seen product teams that create OKRs around meeting with customers, and engineering teams that created OKRs around closing the tech debt. including at least the product and the engineering departments. My free e-book “ Speed-Up the Journey to Product-Market Fit ”?—?an

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2020 Centercode Content Roundup

Centercode

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Other Highlights. Engaging Testers.

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Best of ProductPlan 2022

ProductPlan

With so many social media posts, blogs, videos, ebooks, and podcasts, it’s hard to keep up. But beyond the obvious bullet points, such as “maintaining a product roadmap” and “understanding customer and market needs,” our VP of Product Annie Dunham says she’s looking for PMs to go above and beyond in certain areas.

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Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support

Intercom, Inc.

For any group of engineers, we have a dedicated designer who works with them focusing on user research, UX, UI, and fundamental product design. When you’re starting a company, you want to hire 10X engineers, 10X data scientists, and 10X designers, and the market for these people is competitive. Was there a lot more to do?