Intercom, Inc.

MARCH 16, 2022

“The secret to Intercom’s success in this realm is simple: years of consistent, careful, and multi-faceted cultural, organizational, and engineering work”. The secret to Intercom’s success in this realm is simple: years of consistent, careful, and multi-faceted cultural, organizational, systems and software engineering work.

Software Review 118

Software Review Technical Review Systems Review Management 118

Product Culture

NOVEMBER 29, 2023

Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com. We will treat your information with respect.

Leadership 52

Leadership Finance Naming Roadmap 52

Intercom, Inc.

APRIL 8, 2020

We’d like to share some insights from what we’ve learned so far about software delivery and operations over the past few weeks of working from home during COVID-19 , and how we as an engineering team have adjusted to this unprecedented, unpredictable situation. New situation, new processes? What do we need to change?

Software Review 223

Software Review Customer Experience Systems Review Engineering 223

Lenny Rachitsky

FEBRUARY 8, 2024

Before OpenAI, Logan was a machine-learning engineer at Apple and advised NASA on open source policy. Engineers are probably the biggest beneficiaries of GPTs because it allows them to ship faster. Listen now on Apple , Spotify , Overcast , and YouTube.

ChatGPT 82

ChatGPT Reporting Tools Data Visualization Research Software 82

Intercom, Inc.

OCTOBER 19, 2022

As businesses grow and scale, they need to continue to earn and build on that trust in every way they can – but with rapidly expanding tech stacks, it’s not just their own company policies they need to monitor, it’s those of every company they partner with. All of our security compliance reports and certifications are available on request. .

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Product Culture

FEBRUARY 8, 2023

Sure, lots come from engineering, but I know former marketers, UX people, account execs, customer service people, and sales engineers. For more information about our privacy practices please visit our Privacy Policy here. People come to the product profession from a huge variety of paths.

Workshop 52

Workshop Naming Roadmap Engineering 52

Atomic Spin PM

JUNE 21, 2019

This spring, Atomic gained a Delivery Lead in Ann Arbor and an IT Operations Engineer in Grand Rapids. Stephen is Atomic’s new IT Operations Engineer. in Information, Economics, Management, and Policy from the University of Michigan. Stephen Guyton. He keeps our internal infrastructure up and running across both offices.

Engineering 40

Engineering Definition Positioning Books 40

Product Culture

JUNE 7, 2023

Engineering led (Google)? Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly 5 Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com.

Certifications 52

Certifications Finance Naming Engineering 52

The Product Coalition

MAY 18, 2022

Thus, custom software development and engineers face the same challenges faced by the market demand. Most software engineers work in custom software development firms, so it’s easier for them to see which parts need continuous improvement. Little incremental changes are often inexpensive.

Reporting Tools 139

Reporting Tools Software Developers Software Development Feedback Software 139

Mind the Product

AUGUST 16, 2019

Platform product managers need specific skill sets in order to be excellent at their jobs: Software Engineering: With platforms, your product is code. While tight restrictions and policies may help earn trust with consumers, it can have the opposite effect on developers. Your purpose, policy, and business model must be aligned.

Data Visualization 159

Data Visualization Customer Experience Management Management 159

Intercom, Inc.

NOVEMBER 4, 2020

These tips apply broadly to many different conversational support tools , but if you’re an Intercom customer, they’re actionable today and require no engineering work. For example, if customers are on the checkout page for a few minutes, they might have questions about your shipping times, returns policy, or something else.

Customer Experience 228

Customer Experience Technical Review Data Visualization Outbound 228

Product Culture

JUNE 15, 2022

The product team at most organizations is small compared with engineering, sales, etc. Our Privacy Policy. *. For more information about our privacy practices please visit our Privacy Policy here. And yet product has to get buy-in from these other departments for strategy and roadmap to be successful. First Name. Interested?

Software Engineering 52

Software Engineering Naming Roadmap Engineering 52

Intercom, Inc.

JUNE 1, 2018

The EU was kind enough to provide a stress test for our email delivery pipeline during the GDPR surge on a scale that I doubt our engineering team as a whole would have agreed to, and we passed. For our engineering teams at Intercom, there was a much more short term impact last week, which we think is interesting enough to share more widely.

User Testing 204

User Testing Customer Experience Testing Customer Communications 204

Product Culture

DECEMBER 21, 2022

Our Privacy Policy. *. For more information about our privacy practices please visit our Privacy Policy here. A release plan requires rigorous scope definition and engineering capacity planning.” We will treat your information with respect.

Roadmap 52

Roadmap Naming Vision Books 52

Split

OCTOBER 24, 2018

Recently I had the pleasure of speaking with a panel of talented technology leaders on the topic of burnout within engineering organizations. I have worked with startups and led engineering teams large and small. Building a burnout-free engineering culture.

Engineering 58

Engineering Research Software Product Research Agile 58

Product Culture

SEPTEMBER 21, 2022

Our Privacy Policy. *. For more information about our privacy practices please visit our Privacy Policy here. Rare opportunity: be the first VP Product since the founders at the data-smart hyperexponential – a company of computer scientists, engineers and actuaries. We will treat your information with respect. Hybrid in Boston.

Customer Experience 52

Customer Experience Naming Books UX 52

Product Culture

FEBRUARY 2, 2022

Our Privacy Policy. *. For more information about our privacy practices please visit our Privacy Policy here. Jobs My friend Phil Granof, CMO of e-tail rocketship NewStore is looking for the right Product Marketing VP to spearhead their evolution from an engineering focus to a go-to-market focus. Anyone won this argument?

Naming 52

Naming Roadmap Engineering Information 52

Product Culture

MARCH 2, 2022

Our Privacy Policy. *. For more information about our privacy practices please visit our Privacy Policy here. Example : “Your main focus will be to oversee part of the data-driven platform that underpins and partner with shoppers, engineers and designers to create a next-generation shopping experience.” Are you cool enough?

Customer Experience 52

Customer Experience Naming Engineering Positioning 52

Product Culture

JUNE 8, 2022

Product, engineering, U/X, Sales and Marketing report to the GM to ensure alignment. Our Privacy Policy. *. For more information about our privacy practices please visit our Privacy Policy here. Outcome teams are a new breed of cross-functional powerhouses in tech, led by a product-oriented general manager. First Name.

Data Visualization 52

Data Visualization Naming Management Management 52

The Product Coalition

APRIL 26, 2023

The world’s first “auto-matching P2P Engine” is where Wazirx excels. Instead, users of the P2P platform and contact one another, while mediators of hodlhodl ensure everything compiles with their escrow policy. Imagine it as Tinder with Crypto markets. Therefore, the platform will choose the seller for you instead of you.

Customer Experience 141

Customer Experience Customer Feedback Advertising Engineering 141

The Product Coalition

OCTOBER 13, 2021

While testing, the QA engineers focus on the app operation when changing network conditions, like switching to Wi-Fi or 2G/3G. Game censorship policy in China is rigorous, which is complicated by vague guidelines. With that in mind, QA engineers should pay thorough attention to every aspect of localization testing ?

User Testing 129

User Testing Product Research Testing Weak Development Team 129

The Product Coalition

JANUARY 5, 2023

This is a request made to the insurance company for an incident covered by their insurance policy such as a fire, motor accident, or other covered event. Insurer reviews the claim After the claim information is fully copied over to their internal system, the insurer will investigate the claim and determine if it is covered under the policy.

Document 78

Document Systems Review Customer Experience Technical Review 78

Bain Public

OCTOBER 18, 2022

AI Dev World is the world’s largest artificial intelligence event that targets AI developer professionals seeking to learn about the newest AI technologies, as well as software engineers and data scientists who are looking for an introduction into AI. He is a pro in injecting strategies and tactics to monetize his client's businesses.

Artificial Inteligence 52

Artificial Inteligence Data Visualization Analytic Tools Healthcare 52

Radical Product

MAY 5, 2021

What started as a campfire that could have been conducive for productive discussions, became a firestorm when Fried and Hansson announced a new policy: “No more societal and political discussions on our company Basecamp account”. The policy of banning societal and political discussions increases the size of the Soul-Sucking quadrant.

Customer Experience 52

Customer Experience Vision Reporting Tools Product Research 52

Mironov Consulting

OCTOBER 7, 2020

This is a difficult framing issue, which can reinforce deep-seated beliefs that engineering organizations don’t work hard, are flagrantly inefficient, or need more oversight. None of the major hosted email providers gives us delegated authority to set regional policy around four-factor authentication.

Reporting Tools 137

Reporting Tools Weak Development Team Customer Experience Product Research 137

Mind the Product

MARCH 12, 2020

Our product squads at InVision usually consist of a product manager, designer, engineering manager and four to seven engineers. Product ops’ Primary Responsibilities: Engineering, design, product team communication / announcements / reinforcing process, policies, and practices. What Product Managers do.

Product Research 192

Product Research User Testing Weak Development Team Customer Experience 192

eG Innovations

DECEMBER 6, 2019

You thought about what policies should apply in the environment, however you can’t possibly know them all. So, what you will want to do is to before deploying anything to end-users is shift through all the Citrix Policies on offer and configure them appropriately based on business needs and end-user requirements. Citrix Policy Name.

Transportation 11

Transportation Customer Experience Naming Systems Review 11

Ask Benny

JANUARY 25, 2020

Bottom to Top Agile In many companies that make a transition to agile, the move is initiated by engineering, which is focused on execution and efficiency. Agile Product Discovery Agile culture should start with the executive team and product management, while agile process should be initiated by product management and engineering.

Feedback Software 78

Feedback Software Reporting Tools Research Software Product Research 78

Bain Public

OCTOBER 18, 2022

Paul’s unique experience brings together the necessity of great engineering and the beauty of product strategy. Session Information. Title: Strategic Product Baseline, Blueprint and Roadmap. Date: Oct 18, 2022. Where: Virtual. He is a pro in injecting strategies and tactics to monetize his client's businesses.

Workshop 52

Workshop Finance Startups Leadership 52

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. The best way to describe how a rocket engine works is just a controlled explosion.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Bain Public

SEPTEMBER 20, 2022

Paul’s unique experience brings together the necessity of great engineering and the beauty of product strategy. Title: Strategic Product Baseline, Blueprint and Roadmap. Date: Thursday, September 22nd, 2022. Location: Quebec City (invitation only). He is a pro in injecting strategies and tactics to monetize his client's businesses.

Workshop 52

Workshop Startups Leadership Roadmap 52

The Product Coalition

MAY 5, 2022

Representatives from user research, policy, engineering, customer success, sales, marketing, even users themselves can be good partners at this early stage. As any Product Manager, Designer, or Engineer will tell you, this last twenty percent of the project often ends up being eighty percent of the work.

User Testing 146

User Testing Feedback Software Research Software Customer Experience 146

ProductPlan

JUNE 17, 2021

What Do Quality Assurance Engineers Do? The roles of quality assurance engineers will vary by company and industry. Using software as an example, a QA engineer’s job description might include the following responsibilities: Usability testing. Related Terms.

User Testing 52

User Testing Customer Experience Product Research Engineering 52

Mixpanel

SEPTEMBER 23, 2021

We spoke to David Martin, Senior Solution Engineer at Split, about how feature flags open up dynamic, low-risk possibilities for product experimentation—and, thanks to Split and Mixpanel’s integration , without leaving data holes in your valuable product analytics. David is a Solutions Engineer for Split Software.

Analytic Tools 97

Analytic Tools Data Visualization User Testing Reporting Tools 97

Mind the Product

MAY 21, 2019

We talk so much about empowering people because all of our policies and procedures have taken so much of their power away. A CTO friend of mine likes to talk about the importance of an uptime budget for devops engineers. If these engineers keep to their budget, they are free to operate as they see fit.

Research Software 184

Research Software CTO Coach User Testing Product Research 184

Antwak Blog

MARCH 26, 2021

Webmasters must comply with Google’s webmaster policies, as well as the AdSense program policy. Search-engine optimization and article marketing are productive in getting a crowd to your site. Google pays you on the basis on the number of clicks on your ad or ad impressions, which also depends on the type of ad.

Advertising 52

Advertising Blog Reference Engineering 52

Userpilot

MARCH 28, 2022

Amplitude’s witty cookie policy modal shows that even ‘boring’ parts of UX can be engaging. Amplitude example – Cookie policies don’t have to be boring. Let’s be honest, modals with cookie policies are not exactly the most exciting part of the UI. Image Source: Justinmind.

Analytic Tools 111

Analytic Tools Feedback Software UX Data Visualization 111