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Duolingo has long been a standout in product strategy, company culture, and user engagement. Over 14 years, it has grown into a household name, blending language learning with gamification to keep users returning. Now, with the release of its company handbook, we get a behind-the-scenes look at what drives its success.
The steps in ranking and valuing Jobs-to-be-Done—for product managers We have talked a few times about Jobs-to-be-Done in past episodes. It is a customerdiscovery tool for uncovering the unmet needs of customers—the tasks they want to complete or objectives they want to achieve. ” and consumers said yes.
We’ve just launched our latest book, The Growth Handbook. Perhaps you’re acquiring customers but they’re not sticking around. Or it could be that you’ve found product market fit but are struggling with getting pricing right. That’s what The Growth Handbook is all about.
Twenty five mini-research ideas for finding something meaningful to work on. In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and userresearch. So let’s talk about mini-research. Think of research as digging for gold.
One of the most challenging questions about product management has been – in my experience – “What is Product Management?”. We’re called “product” managers. We’ll start with a box labeled “Product.” I suspect most of what you’ve learned about product management thus far has revolved around “the product.”
How product managers can boost innovation in companies large and small. It shared the need to get out of the office and learn from actual customers – something I had found vital but that I did not always practice on projects. Summary of some concepts discussed for product managers. [6:13] I hope you enjoy it!
When the sales team has the right product knowledge, they will be much more successful. Which means they sell a lot more of your product. When the sales team has the right product knowledge they can sell a lot more of your product. Product Knowledge Drives Successful Discovery Calls. Click To Tweet.
Lessons for product managers from PDMA’s Outstanding Corporate Innovators Award Every year the Product Management and Development Association (PDMA) recognizes an organization with the Outstanding Corporate Innovators Award (OCI). Sally spent 36 years with The Dow Chemical Company and GlaxoSmithKline Consumer Healthcare.
At some inflection point of growth, it becomes impossible to intuitively know your customers, let alone decide which ones to focus on. We could no longer assume all our customers had uniform needs and could be reached the same way. Download The Growth Handbook. What is customer segmentation?
Usability testing is a crucial aspect of user experience design, focusing on evaluating a product or service by testing it with representative users. This process helps identify any usability problems and determine the participant’s satisfaction with the product. by Carol M. by Carol M. Dumas and Beth A.
Lessons from the discoverer of Stage-Gate for product managers Today we are talking with a legend in product management. Our guest is Dr. Robert Cooper, who discovered the now famous Stage-Gate process and was named the “World’s Top Innovation Management Scholar” by the prestigious Journal of Product Innovation Management.
Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. How to put the “customer” in “customer experience”.
One of the most challenging questions about product management has been – in my experience – “What is Product Management?”. We’re called “product” managers. We’ll start with a box labeled “Product.” I suspect most of what you’ve learned about product management thus far has revolved around “the product.”
In this part we dive into what you really came here for – product management-specific mental models. Why are product management-related mental models different? The mental models I’m going to talk about share two key characteristics: They are about about products. Who the product is for (the market).
That’s a question I actually got in a product management job interview a while ago. Onboarding Is Not A Customer Problem, It’s Our Problem. It might be a problem for us but it’s not a problem for our customers. Our customers are having some other problem, and that’s causing them not to onboard.
You can spend months working on a great idea, pour tons of time and energy into crafting the perfect marketing, but without customers your business will cease to exist. All future growth hinges on one thing – customer acquisition. Get your free copy of The Growth Handbook, brought to you by Intercom. Want more advice like this?
It might be to launch a new product, to define a new category or to hit $1M in revenue. You hit your goal – you launched that new product, defined that new category, hit $1M in revenue. Figure out how your product can solve the problem you originally solved, but for a broader set of customers. Build your next big product.
As a product manager, I’d like to find some tools that help me do my job. I deal with: Customers – finding their problems and listening to their productfeedback. Positioning and value propositions – what my product does for my segment, and why it’s a better solution than the competition.
Product managers tell me – and the people managing product managers tell me – that one of their biggest challenges is communicating with the development team. Product management has all the responsibility, and none of the authority. If communication problems are happening, it’s at least partly product management’s fault.
Design skills can be valuable for Product Managers (PMs) to allow them to understand, communicate with the design team, and effectively contribute to the design process. Photo by Balázs Kétyi on Unsplash I have been scrutinizing and reflecting for a long time, on what a product manager should do and need.
(This is the second post in my series about using product knowledge to create better sales enablement and jumpstart a repeatable sales process. They don’t have the problem your product solves, or they don’t have it badly enough to spend money to solve it. Marketing Uses Product Knowledge To Know Who To Target.
Product managers tell me – and the people managing product managers tell me – that one of their biggest challenges is communicating with the development team. Product management has all the responsibility, and none of the authority. If communication problems are happening, it’s at least partly product management’s fault.
That’s a question I actually got in a product management job interview a while ago. Onboarding Is Not A Customer Problem, It’s Our Problem. It might be a problem for us but it’s not a problem for our customers. Our customers are having some other problem, and that’s causing them not to onboard.
Co-opting product management into sales. My good friend Geoffrey Anderson ( @ganders2112 ) recently wrote about a situation we product managers sometimes find ourselves in. When sales are not going well, company leadership might ask product management come in to help hit the numbers. This can be a bad thing or a good thing.
During your first wave of growth, your initial customers are very important. You have to build a product that solves a problem and works well for them. You have to figure out how your product can solve that same problem, but for a broader set of customers. Understanding what customers need.
And before Instacart, Bangaly was at another “Insta” (Instagram), where he helped double the photo sharing platform’s monthly users to more than 1 billion. Productresearchers and managers call these realizations of value “aha” moments. They’re key to compelling people to give your product a try.
But if that skill is augmented with great product knowledge (provided by product managers) sales take off. Prospects may have all kinds of objections, and not all have to do with the product. But in this article, I focus on handling objections related to the product. Why do prospects have objections?
So in-app marketing is especially key to engaging and retaining the users you’ve worked so hard to acquire. In-app marketing is about reaching out to your customers while they’re inside your product to engage, retain, or upsell them. billion users found that the average retention rate for web-based apps is only about 10%.
getting a certification (be it scrum, agile, product, coaching … you name it). hitting a specific metric (revenue/users/conversion, etc). The list goes on and on – showing once again that our product community is made up of people who push themselves, are curious, and have a learning mindset. getting a promotion.
The Secret Product Management Framework. Finally writing down the Secret Product Management Framework was a revelation for me. It put all the activities I do as a product manager into perspective. We find and validate market problems for which customers will pay for a solution. Love the Problem, Not the Product.
That’s a question I actually got in a product management job interview a while ago. Onboarding Is Not A Customer Problem, It’s Our Problem. It might be a problem for us but it’s not a problem for our customers. Our customers are having some other problem, and that’s causing them not to onboard.
The statistics say that the user penetration for diet and nutrition apps is expected to be 4.40 With a range of nutrition or fitness apps in the market, how to ensure that you’ve created the best application? Additionally, a surge in the purchase of healthy foods by users is fueling market expansion. percent by 2028.
Brilliant meeting so many new people and catching up with so many Receptive customers too. It was called: F CustomerFeedback Video will be available soon too. F CustomerFeedback Hello, I’m Hannah Chaplin the CEO at Receptive. However, customerfeedback is actually a huge opportunity for your business.
If you’re a product manager or leader, it’s up to you to embrace change and dive into the most effective product growth strategy for the era. And in the modern SaaS world, that means mastering product-led success. . Ready for a primer on becoming a product-led growth pro? What is product-led success?
He’s most recently the author of Fall in Love with the Problem, Not the Solution: A Handbook for Entrepreneurs , hailed by Steve Wozniak as the “Bible for entrepreneurs.” It will help you deliver value to users, tell a more inspiring story about your company, and recruit a team.
So I share this little bit of research with them: In a meta-analysis of 46 studies on debriefs (also called after action reviews or lessons learned), Scott Tannenbaum and Christopher Cerasoli found that when appropriately conducted, debriefs can lead to a 20-25% average improvement in performance. I need a 10x benefit.
They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. Agile is an iterative approach that focuses on collaboration, customerfeedback, and small, rapid releases in order to satisfy the customer through early and continuous delivery of value. Customer Satisfaction.
UX professionals often focus on mastering practical skills such as UI design, userresearch, and usability testing. What is UX strategy UX strategy is a plan of action that allows the organization to reach a higher state of user experience over a certain period of time. Who are our users? Goals and measures.
Accessibility for All Designing for accessibility isn’t just about accommodating users with disabilities, it’s about creating a user-friendly environment for everyone. By focusing on the extremes, we naturally enhance the experience for the average user. Understanding user behavior on the web is crucial.
?. We all know an outstanding customer experience can set you apart from the competition, but is it possible, or wise, to guarantee it? The key to earning (and keeping) our customers’ trust and business, Jeff says, is in the promises we make and expectations we meet, no matter how small. A lifetime of customer service.
Sprints enable you to get answers to key product and service questions in just five days. The process moves through identifying questions, creating solutions, storyboarding, prototyping, and testing with customers. Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days by Jake Knapp.
I’ve started working on an online course on “writing for product managers.” These tips will help you make your product management writing more persuasive, easier to read, more engaging, and more effective overall. Let me know what would help you most in your product management writing. Tips for writing. (CC CC BY-SA 2.0
Recently, I had the opportunity to listen to a podcast featuring Michael Margolis , UX Research Partner at Google Ventures. This episode titled “ Finding Your Bullseye Customer ” stood out because Michaels insights on UX research aligned with many of the practices my team and I use at btrax.
As a product leader or manager, it may feel like you’re being asked to help your company outrun the competition while the field becomes more and more crowded. Across the globe, SaaS products are flooding the scene, and the market is becoming saturated with competition. What is a product-led growth strategy? You’re not alone.
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