Product Talk

MARCH 3, 2021

Customer journey maps, story mapping, impact mapping—there are lots of ways to externalize your thinking. Principle 1: Encourage Teams to Discover Opportunities through Continuous Customer Touch Points. Discovering opportunities through continuous customer touch points is one of the guiding principles of continuous discovery.

Product Research 234

Product Research User Testing User Friction Research Software 234

Arkenea

FEBRUARY 23, 2025

If I had to make a blanket statement, it’s that most founders and product managers don’t listen enough to customers or iterate enough based on customer feedback. However, I don’t necessarily agree with the idea that its user feedback “versus” the founder’s vision.

User Testing 98

User Testing Feedback Software Customer Feedback Research Software 98

The Product Coalition

NOVEMBER 4, 2020

These are our improv techniques for conducting user interviews, consolidating user pain points to create solutions, humanizing your customers, and working with your team to bring it all home. And if we’re getting into the product world, don’t steamroll your customer!

Article 205

Article Product Manager Product Management User Friction 205

Alchemer Mobile

OCTOBER 9, 2018

Customer experience strategies shouldn’t be created in a vacuum, but it’s hard to know how to create a CX strategy that exceeds customers’ expectations without first understanding them. We hosted a CX-focused panel at this year’s Customer Love Summit. How do you gather customer feedback today? Christy: Yeah.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

Userpilot

JULY 18, 2024

TL;DR Net Promoter Score (NPS) is a customer loyalty metric that measures how likely your customers are to recommend your product or service to others. NPS is important because it correlates with customer satisfaction , positive word-of-mouth , and loyalty, essential for product growth. Companies analyzed. What is NPS?

Data Visualization 105

Data Visualization Reporting Tools Feedback Software Analytic Tools 105

Alchemer Mobile

JULY 25, 2024

In today’s competitive landscape, customer experience (CX) stands as a cornerstone of success, particularly in the financial services industry. In our digital world, it has never been easier for customers to switch banks, wealth and investment managers, or financial technologies. A great CX program isn’t as daunting as it sounds.

Reporting Tools 182

Reporting Tools Data Visualization Feedback Software Analytic Tools 182

The Product Coalition

FEBRUARY 19, 2023

In Product Management, user friction is not always a bad thing. Let’s learn about how you can use friction to help consumers recognize what’s important and increase their trust in your product or service. We often obsess over reducing friction for users. But have you considered introducing friction by design?

Reporting Tools 158

Reporting Tools Customer Experience Healthcare Entertainment 158

Userpilot

JULY 25, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of customer experience managers is essential for success. TL;DR A customer experience (CX) manager is a professional responsible for improving interactions between a company and its customer base across different touch points.

Customer Experience 85

Customer Experience Data Visualization Customer Feedback User Friction 85

Productside

MARCH 20, 2025

With over 20 years of experience across industries like financial services, healthcare, aerospace, and retail, Anne brings a strategic and innovative approach to product developmentone that focuses on speed, adaptability, and delivering real impact. Anne explains: Desirable: Whats the customer need? How do we solve real pain points?

Blog 156

Blog Product Research Research Software Product Manager 156

The Product Coalition

AUGUST 25, 2020

It leaves a slight touch on almost all our everyday activities by changing how financial, retail, healthcare services, and enterprises operate today. Its main peculiarity is a customer success model that includes complex research of the client’s business, pain points, and goals. PsiberTech Solutions Min.

Research Software 115

Research Software Feedback Software Consulting Artificial Inteligence 115

Product Management University

JUNE 25, 2018

You’d get no argument from any healthcare provider in the USA. Just repeat the most common things that you hear from your customers, word for word, and you’ve got their attention. You could argue that these are just classic pain points, and you’d be right. “You have revenue leaks that you don’t even know about.”

Positioning 100

Positioning Government User Friction Healthcare 100

ProductPlan

MAY 22, 2024

They help uncover pain points, preferences, and behavior, informing user personas and journey mapping. Design Thinking : In design thinking processes, problem statements are the starting point for empathizing with users and brainstorming creative solutions.

Product Research 105

Product Research Telecommunications User Testing User Friction 105

UX Planet

JANUARY 29, 2025

Usability testing : Observing users in real-time to identify pain points and opportunities. For example, in the FinTrack case study, qualitative data was gathered through user interviews to address specific pain points like real-time investment updates and simplified expense categorization.

Data Visualization 96

Data Visualization Framework UX User Testing 96

Mixpanel

NOVEMBER 8, 2021

Let me jump right in: With product analytics, customer retention isn’t just something you measure after the fact; it should be something you can learn to predict (and then improve). Start by talking to business stakeholders, like your leadership, customer success, marketing and more.

Data Visualization 116

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 116

Usersnap

SEPTEMBER 2, 2019

Many small businesses fail because they overlook the importance of a customer experience strategy. If you are unfamiliar with the term, it is the plan undertaken by a business to address a customer’s holistic perception of the business after they interact. Why do you need a customer experience strategy?

Customer Experience 68

Customer Experience Feedback Software User Testing User Friction 68

UX Planet

JANUARY 18, 2024

User research aims to centralize the user in the design and development process, whether through interviews, usability studies, or other methods. It’s a beacon that illuminates user pain points and behavioral nuances, gleaned from direct insights. Why Is UX Research Important?

Data Visualization 98

Data Visualization User Testing Research Software Product Research 98

Mixpanel

MAY 12, 2023

From e-commerce to finance, logistics to healthcare, data-driven decision-making is at the core of success. Enter product analytics—the art of collecting, analyzing, and leveraging data to optimize products, explore user behavior, and drive business growth. Data has become the heartbeat of modern businesses. Well, a lot actually.

Data Visualization 105

Data Visualization Analytic Tools Customer Feedback Customer Experience 105

Userpilot

JULY 14, 2024

To increase user activation rates at your SaaS, identify your customer needs and create personalized onboarding experiences that lead users to value as quickly as possible. MarTech – 24% Healthcare – 23.8% That’s because users have to experience the product value before they convert to paying customers.

Data Visualization 105

Data Visualization Reporting Tools Customer Experience Customer Feedback 105

The Product Coalition

OCTOBER 14, 2020

Product Management is about facing problems or pain points, no matter how big or small, and building the right solutions for them. K Health : This free app uses AI technology and over a million verified sources to help users get a quick diagnosis, and connects them to an affordable healthcare professional.

Customer Experience 175

Customer Experience Product Research Startups Positioning 175

Ronke PM

OCTOBER 5, 2023

Table of Contents What is customer-centricity? Essential customer experiences to consider. Final thoughts Those products that have changed us and made our lives easier, or even enhanced humanity, have that impact and reach because the people who built those products emphasize customer-centricity above all else.

User Testing 52

User Testing User Friction Customer Feedback Customer Experience 52

Userpilot

JULY 25, 2024

TL;DR A customer experience Designer (CX Designer) focuses on creating and optimizing the interactions that customers have with a company’s products or services. This role is dedicated to enhancing every touchpoint in the customer journey to ensure a seamless, engaging, and satisfying experience.

Analytic Tools 80

Analytic Tools Research Software Feedback Software Data Visualization 80

Userpilot

JULY 28, 2024

Interested in customer experience manager roles? In this guide, we’ll explore the ins and outs of customer experience manager roles through detailed job descriptions and handy templates. They play a key role in implementing a positive customer experience , improving user retention, and minimizing churn rates.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Data Visualization 52

Userpilot

MARCH 8, 2022

In her classes, she teaches a structured and sustainable approach to continuous discovery that helps product teams infuse customer input into their daily product decisions. Susan Stavitzski – Customer-Driven Product Person and Product Leader. Teresa Torres is an internationally renowned author, speaker, and coach.

Technical Advisors 116

Technical Advisors Product Research User Testing Analytic Tools 116

Userpilot

JULY 27, 2024

If your current SEO strategy is struggling to drive traffic and sales, it’s time to try a more customer-centric approach with product-led SEO. It centers your content creation strategy on actual product-related customer needs and problems, keeping the user as the primary audience. Interactive demos boost engagement.

Analytic Tools 103

Analytic Tools Research Software Data Visualization Customer Experience 103

Arkenea

DECEMBER 2, 2024

Bill payment and finances feature is integrated within the patient portal to not only eliminate duplicate entries and clogged workflows but also to maintain healthcare price transparency. The Covid-19 pandemic accelerated the use of technology in the healthcare industry. Patient Portal Examples 1.

Research Software 52

Research Software Healthcare User Testing Finance 52

Gainsight

OCTOBER 10, 2023

The use cases for AI are endless but most commonly tied to industries like healthcare, financial services, transportation, retail, energy, and manufacturing. In healthcare, for example, healthcare professionals (HCPs) will likely use AI for data-based diagnostic support. What outcomes are your customers expecting?

Education 52

Education User Testing Reporting Tools User Friction 52

Arkenea

APRIL 8, 2025

Key Takeaways Healthcare developers must follow the three key HIPAA rules during API development: HIPAA security rule, privacy rule, and the breach notification rule. In the healthcare industry, APIs ascertain seamless data exchange between multiple systems and offer ample storage space. Risk mitigation for ePHI.

Reporting Tools 52

Reporting Tools Research Software Feedback Software Healthcare 52

The Product Coalition

JUNE 1, 2020

How do you get to know your customers? Understand your customers To be a good Product Manager you need to know what your customers want and which problems, habits and preferences they have. To figure this out, you first define the customer profiles. And how do you develop the ability to communicate with everyone?

Data Visualization 84

Data Visualization Product Manager Product Management User Testing 84

Userpilot

JULY 20, 2024

Embarking on a career as a customer experience manager involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer experience manager. Looking into tools for customer experience managers?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Gainsight

MAY 29, 2025

Every year at Pulse , we recognize industry leaders who have made significant contributions to the fields of customer success (CS), customer education, product experience, community, and beyonddriving innovation and transforming the way businesses engage with their customers. Congratulations, Alkami!

Customer Communications 52

Customer Communications Data Visualization Customer Experience Customer Feedback 52

Intercom, Inc.

NOVEMBER 17, 2022

She had a deep understanding of their processes and pain points and knew how to build software that would help them thrive. I worked in healthcare, finance, media, in education. I knew that my product was only going to have ROI for my customers if they were willing to do that. It was only a matter of sticking the landing.

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

Product Management University

FEBRUARY 25, 2020

Portfolio product management is a customer outcome approach to product management and product marketing that eliminates silos and competing priorities and fosters collaboration across product teams. It limits your view of the customer to the users of the product. What are the Core Principles of Portfolio Product Management?

Marketing 130

Marketing Product Manager Product Management Reporting Tools 130

UX Studio: Product Management

JULY 14, 2021

As a design thinking consulting firm , we advise on product strategy, lead workshops, and offer customized training to equip your business with the best UX practices. On a call, we will discuss your challenges and motivations to craft a customized solution for your organization. . Its client portfolio is diverse and impressive.

Consulting 87

Consulting Research Software Reporting Tools User Testing 87

Userpilot

JANUARY 14, 2024

Many product leaders have a background in development, marketing , sales, customer support , UX design , and data management. Their work begins with customer and market research to identify opportunities, like customer problems, needs, and desires that other products don’t address. Core product manager skills.

Data Visualization 105

Data Visualization Analytic Tools Research Software Feedback Software 105

DISQO

AUGUST 13, 2019

At Innov8rs in New York , Alpha’s co-founder Thor Ernstsson was joined onstage by Koley Corte, AllianceBernstein’s Senior VP and Global Head of Business Transformation, for a mind-meld on customer-centricity and corporate innovation in today’s fast-paced world. Get customer perspectives early and execute based on their insights, Thor said.

Feedback Software 49

Feedback Software User Testing Weak Development Team User Friction 49

The Product Coalition

JULY 29, 2018

The more you can talk about the users’ jobs to be done , new use cases, user pain points, or consumer psychology, it becomes easier for the interviewer to evaluate your product mindset and the kinds of challenges you’ve encountered in the product arena. should be at the top of your tongue as a Product Manager.

Product Manager 60

Product Manager Product Management User Testing Research Software 60

Userpilot

NOVEMBER 29, 2023

It’s essential to choose product research tools that can provide the right insights for your business objectives, deliver high-quality data, are customizable, are easy to use, integrate with your tech stack, and offer great customer support. Customer Support : Do you get fast 24/7 customer support and training resources?

Research Software 104

Research Software Data Visualization Feedback Software Analytic Tools 104