How Netflix’s Customer Obsession Created a Customer Obsession

Nir Eyal

In 2005, as I joined Netflix as VP of Product, I asked Reed Hastings, the CEO, what he hoped his legacy would be. Nir’s Note: This guest post is by Gibson Biddle, former VP at Netflix and CPO at Chegg. Gibson is speaking at the Habit Summit in San Francisco on April 11th. His answer: “Consumer science.” […]. The post How Netflix’s Customer Obsession Created a Customer Obsession appeared first on Nir and Far. Behavioral Design In Action


The PM’s Guide To Getting Stuff Done: Tackle Your To-Do List in 3 Easy Steps


Is your to-do list looking more daunting than doable lately? It happens to the best of us sometimes. Fortunately, there’s several easy ways you can tame your to-do list and improve your productivity–and in turn, your product.

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The Rise of Product Ops: the New Discipline Powering Product Excellence


In 2005, MarketingProfs defined marketing operations as follows: “Marketing operations builds a foundation for excellence by reinforcing marketing strategy with metrics, infrastructure, business processes, best practices, budgeting, and reporting.”

The Hottest Tech in Silicon Alley at the July 2018 NY Tech Meetup


Two of the projects used data from the 2005 and 2015 tree census to visualize the information for practical purposes. Each month, we bring you the highlights the Silicon Alley’s longest-running tech event, the NY Tech Meetup.

K.I.S.S??—?my ass!

The Product Coalition

2005 almost prehistoric… So let’s talk something a bit more recent targeting a younger population?—?Fortnite. K.I.S.S??—?my my ass! We’ve been using Keep It Simple Stupid (KISS) as a guiding mantra for the products we are developing for a long time now.

K.I.S.S??—?my ass!

The Product Coalition

2005 almost prehistoric… So let’s talk something a bit more recent targeting a younger population?—?Fortnite. K.I.S.S??—?my my ass! We’ve been using Keep It Simple Stupid (KISS) as a guiding mantra for the products we are developing for a long time now.

What Can Product Managers Do When Burgers Cost Too Much?

The Accidental Product Manager

The number of burger restaurants went through the roof almost quadrupling since 2005. How much would you be willing to pay for a burger? Image Credit: Jonathan Harford. Think about it for just a moment: just exactly what goes into making a good hamburger?

How Great Product Companies are Transforming their Analytics Stack


In 2005, “online” was a new acquisition channel, now it’s the product. The world of product development is changing rapidly. Twenty years ago, “online” was a new acquisition channel. But today, online is the product. And all companies are turning into digital product businesses.

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Paving the Cow Path and Other Stories by Simon Cross

Mind the Product

The lesson here for Cross is that every development in the Facebook photos product can be linked to that moment in 2005 when the team saw how people were using the photos: “Instead of trying to change people’s behaviour, they codified it.”.

What’s next for marketplace startups? Reinventing the $10 trillion service economy, that’s what.

Andrew Chen

Angie’s List, a home services site founded in 2005, carves off Craigslist’s household services category. [Dear readers, this essay is on the future of marketplaces. Is there still room for marketplace startups to innovate? We answer, emphatically, yes!

John McEnroe’s Lessons for Overseas Auditing Engagements (sort of)


As such, India's software piracy rate has steadily been on the decline – from 2005, when 74 percent of all software use was pirated software, to 63 percent in 2011, to 60 percent in 2014. “I wake up in a sweat. My pillow's damp and I don't know what day is. Did I miss the match?

The Product Manager vs. the Strategist

Pragmatic Marketing

streaming), rather than having to wait for the entire file to download first—a particularly important need given the speed of the internet in 2005. Your life is curated.

Gibson Biddle – Wicked Hard Decisions at Netflix

Mind the Product

In 2005, they sent a team to London to launch their service overseas. Gibson Biddle has worked in product at several entertainment companies, such as Netflix, Mattel, and EA, as well as educational companies such as Chegg and The Learning Company. In his presentation, he discusses “wicked hard” decision-making and how it is a practiced art, and can be very easy with practice. He discusses all of these experiences through the lens of Netflix, where he was the Vice President of Product.

Salesforce’s Mike Kreaden on how to build a platform to drive growth

Inside Intercom

So in 2005 when we announced the AppExchange, we actually had at that point 70 applications that would then be ready for launch in January. Knowing when it’s time to become a platform is a delicate thing, as Mike Kreaden , Managing Director of Salesforce Incubator, discovered.

Why the Ride-Share market in Australia is proving hard for disruptors

The Product Coalition

From 2005 on, the search engines were leeching consumer eyeballs away from business listings in the White and Yellow Pages print directories. Photo by Bogdan Kupriets on Unsplash eBay was famously launched in the home of Pierre Omidyar as AuctionWeb way back in September of 1995.

Why we need Product Management, with Rich Mironov


I’ve been working at Agile since maybe 2005. In March 2018, Rich Mironov visited Australia and presented to the Product Talks Sydney Meetup Group on building and scaling Product teams. This blog is a transcript of part of that meetup, focusing on why we need Product Management.

Top Tips for Product Leaders from the Chief Product Officer of Box: Jeetu Patel


Since its founding in 2005, Box has made it easier for people to securely share ideas, collaborate and get work done faster.

The Next Chapter in Online Content Discovery

Sachin Rekhi

The eventual popularization of RSS and their associated RSS readers, including Bloglines (2003) and Google Reader (2005), made this all possible. Digg (2004) was the most successful to launch in the category followed by reddit (2005).

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Respect for the Criminal Trial Process

Sachin Rekhi

I was selected as one of twelve jurors for a murder trial against a defendant who was accused of beating up his girlfriend and throwing her out of her apartment window in San Francisco in 2005. The murder occurred Nov 4, 2005 and only today on May 13, 2009 was the defendant tried and convicted of murder. In a departure from my usual focus on startups, I thought I would take a moment to reflect on my most recent experience in jury duty.

5 Music Startups to Watch in 2009

Sachin Rekhi

The current explosion can be attributed to the tremendous success of both Guitar Hero (2005) and Rock Band (2007), but we can't forget the earlier successes of Dance Dance Revolution (1998) and even further back with Parappa the Rapper (1996).

Incorporating Virtual Currencies in Non-Gaming Sites

Sachin Rekhi

myYearbook , a teen oriented social network founded by two high school students in 2005 with now over 4.4M 2008 saw an explosion in virtual currencies and their associated virtual goods all across the internet. With Facebook social game Mob Wars suspected of making a million dollars a month and Zynga rumored to have made $50 million in revenue in 2008 off of its social and iPhone games, companies are seeing real revenue from this burgeoning monetization model.

How High Performance Organisations Innovate at Scale by Barry O’Reilly

Mind the Product

80% of companies think they’re providing a superior proposition, according to Closing the Delivery Gap, the well-known 2005 survey from Bain and Co. If you can change the way that you behave, then you can start to experience the world in a different way.