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How Netflix’s Customer Obsession Created a Customer Obsession

Nir Eyal

In 2005, as I joined Netflix as VP of Product, I asked Reed Hastings, the CEO, what he hoped his legacy would be. Nir’s Note: This guest post is by Gibson Biddle, former VP at Netflix and CPO at Chegg. Gibson is speaking at the Habit Summit in San Francisco on April 11th. His answer: “Consumer science.” […]. The post How Netflix’s Customer Obsession Created a Customer Obsession appeared first on Nir and Far. Behavioral Design In Action

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How Netflix’s Customer Obsession Created a Customer Obsession

Nir Eyal

In 2005, as I joined Netflix as VP of Product, I asked Reed Hastings, the CEO, what he hoped his legacy would be. Nir’s Note: This guest post is by Gibson Biddle, former VP at Netflix and CPO at Chegg. Gibson is speaking at the Habit Summit in San Francisco on April 11th. His answer: “Consumer science.” […] The post How Netflix’s Customer Obsession Created a Customer Obsession appeared first on Nir and Far. Behavioral Design In Action Consumer Psychology

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The 20th Anniversary of the Minimum Viable Product: What Happened?

DevelopmentCorporate

Steve Blank expanded on it in 2005 with the Customer Development Methodology. The Minimal Viable Product (MVP) celebrates its 20th anniversary in 2021. The concept was introduced by Frank Robinson in 2001. In 2011 Eric Reis popularized the MVP concept in his book The Lean Startup.

Agile 82
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What the Top 50 Tech Services Companies Can Tell Us

TSIA

Since 2005, TSIA has been tracking service revenue and profit trends for the technology industry in our widely followed Service 50 index. We aggregate the financial performance of 50 of the largest global providers of technology services to identify service revenue and profitability trends, while also providing critical observations based on the current quarterly update

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How Netflix Built an Innovative Culture by Gibson Biddle

Mind the Product

I started at Netflix in 2005 and in 2010, went to my next startup, Chegg. A fish swims along, passes another fish and shouts: “How’s the water?” The other fish looks at him and asks: “What the heck is water?”. This story illustrates how difficult it is to describe something we navigate every day, that defines what is possible, and in certain cases, enables us to do the impossible. In this talk, I do my best to describe what culture is and why it is so important as companies grow.

Startups 116
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That “One More Thing”

NextBigWhat

was released on December 31st, 2005, and version 2.1 There is a dark time in WordPress development history, a lost year. Version 2.0 came out on January 22nd, 2007. What killed us was “One more thing.” ” We could have easily done three major releases that year if we had drawn a line in the sand, said “Finished,” and shipped the darn thing.

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[Video] How to Use TSIA's Technology & Services 50 Data Dashboard

TSIA

Since 2005, TSIA has been tracking service revenue and profit trends in the technology industry in our widely followed Technology & Services 50 index. We aggregate the financial performance of these fifty companies from the public record and identify service revenue and profitability trends, as well as provide critical observations based on the current quarterly update of 50 of the largest global providers of technology services.

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Intercom’s Sanj Bhayro on creating the right foundation to help businesses scale

Intercom, Inc.

Sanj started working at Salesforce back in 2005, when the company had around 1,000 employees and a few hundred million in revenue, and he was a part of its growth for 14 years, holding several leadership positions in multiple markets in EMEA.

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Product Managers Guide to API Developer Portal UX

The Product Coalition

Compass for new product managers for how to build an API developer portal | Photo by Ali Kazal on Unsplash With APIs-as-a-Product on a rocketship since 2005, there are many elements that product managers need to master in their Developer persona user experience (Dx) to win and protect their business.

UX 121
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Product Talk Is Growing: Meet New Instructor Ellen Juhlin

Product Talk

This was around 2005. Product Talk’s North Star metric is to increase the number of product trios who adopt a continuous cadence to their discovery work. Teresa shared this goal at the beginning of 2022 when describing her plans to scale the impact of Product Talk.

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Product Failure is An Opportunity

The Product Coalition

Odeo was a small podcasting startup in 2005. “Fail faster” is something nobody really wants. Failing slowly is of course worse than pulling the plug early on a badly performing product. However, the ultimate goal is to succeed faster. Obviously.

Workshop 113
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Looking for a Product Job? Here’s How to Assess a Company’s Continuous Discovery Habits

Product Talk

Richard has been designing digital experiences since 2005 across broadcast, websites, and mobile apps. No company is perfect, especially when it comes to continuous discovery. But some companies are decidedly better than others.

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Top 5 Startup App Development Companies in 2021

The Product Coalition

Since its inception in 2005, the company has delivered hundreds of projects and helped many businesses to build game-changing mobile apps. Are you seeking a trusted app development company for a long-term partnership? You’re in the right place!

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In My Humble Opinion by Thor Mitchell

Mind the Product

As Ken Norton wrote in his 2005 article, How to Hire a Product Manager : ‘No one asked you to show up’. In this MTP Engage Manchester talk, Thor Mitchell, a product management coach and former CPO of Crowdcube, explains the importance of humility for product managers. Key points.

Vision 130
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Critical Questions to Help You Level Up in Your Career

Pragmatic Marketing

The article is arguably more relevant in today's chaotic world than when it was written in 2005—a testament to Drucker's long-range view on people, management and society.

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Critical Questions to Help You Level Up in Your Career

Pragmatic Marketing

The article is arguably more relevant in today's chaotic world than when it was written in 2005—a testament to Drucker's long-range view on people, management and society.

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The PM’s Guide To Getting Stuff Done: Tackle Your To-Do List in 3 Easy Steps

UserVoice

Kivestu isn’t the first to urge Product Managers to get their priorities straight; back in 2005 the Silicon Valley Product Group warned PMs about poor time management in “ Behind Every Great Product “: “It is absolutely essential to get very skilled at distinguishing that which is important from that which is urgent, and to learn to prioritize and plan your time. Is your to-do list looking more daunting than doable lately? It happens to the best of us sometimes.

Dashboard 177
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Why Gender Diversity Leads to Better Products

ProductPlan

Unfortunately, in 2005, women only earned about one in five CS degrees in the US, which continues today.

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Top 7 UX Research Agency in 2023

UX Studio

Founded in 2005 by Theresa Neil, Guidea is a Woman-Owned Small Business (WOSB) – a national certification that verifies that a company is at least 51% woman/women-owned and operated.

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4 Challenges Every Growing SaaS Business Will Face: Lessons from Micha? Sadowski of Brand24

Userpilot

explains, “but back in 2005, this was new and innovative.”. To take us through the topic of growing a SaaS business and the bumpy road to success, we interviewed Micha? Sadowski, the Founder, and CEO of Brand24, in one of our Product Heroes episodes.

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Customer Development Process 101- The Product Manager Guide

Userpilot

It was first described as a comprehensive framework by Steve Blank in his 2005 book, The Four Steps to the Epiphany: Successful Strategies for Products that Win. Are you wondering what the customer development process is?

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What Writers Can Do About Informal Plagiarism, Part 1

Johanna Rothman

and I'm sure somewhere on this site before 2005.). I spoke with another writer, Sam, earlier this week. He’s pretty sure a colleague, John, is plagiarizing his blog posts. Not in writing, but in conversation.

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The Rise of Product Ops: the New Discipline Powering Product Excellence

ProductPlan

In 2005, MarketingProfs defined marketing operations as follows: “Marketing operations builds a foundation for excellence by reinforcing marketing strategy with metrics, infrastructure, business processes, best practices, budgeting, and reporting.” As product management continues to evolve, many new practices have been put in place to optimize product teams. Agile, Kanban, and similar methodologies have helped shape the landscape of product management in the 21st century.

Agile 87
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What Is Growth Engineering and How To Use It To Optimize User Experience?

Userpilot

Also known as the Pirate Metrics , this framework was designed by David McClure in 2005 as a system for grouping and tracking metrics at different user funnel stages – acquisition, activation, retention, referral, and revenue (AARRR).

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Improve Customer Experience in SaaS with a Little Homework (15 Must Read/Watch Resources in 2021)

Usersnap

The original Don’t Make Me Think, published in 2005, was a hit in web usability. Customer experience, or CX, is critical in today’s user-centered market.

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The Hottest Tech in Silicon Alley at the July 2018 NY Tech Meetup

Indicative

Two of the projects used data from the 2005 and 2015 tree census to visualize the information for practical purposes. Each month, we bring you the highlights the Silicon Alley’s longest-running tech event, the NY Tech Meetup. Indicative was proud to be among the presenting companies at July’s event, hosted at AppNexus. Presenters demoed technology that ranged from helping consumers save money, to helping the city plant longer-lasting trees.

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Digital Health’s Slingshot Moment

The Product Coalition

At the end of 2005, they reported $1.2 10 years of progress in healthcare and technology equaled in just a few months. Discover what’s next. by Jason Rzutkiewicz, SVP of Client Strategy, YML Every now and again society experiences seismic shifts.

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What is Windows Virtual Desktop?

eG Innovations

Nerdio is probably the leader and the most well-known provider established in 2005 as a supplier for MSPs (Managed Service Providers). Microsoft Windows Virtual Desktop (WVD) – An Overview.

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Web or app Development – Which is Better?

Mind the Product

Globally, Reddit (founded 2005) and LadBible (founded 2012) are examples of independent websites powered by user-generated content that have made it to global top 20 (Reddit) or UK top 10 (LadBible) of Alexa statistics.

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TEI 323: Product management insights, stories, and secrets from inside Amazon – with Colin Bryar & Bill Carr

Product Innovation Educators

In 2005, when the PRFAQ was written, wifi was not prevalent, so we didn’t know how we could solve that problem. How product managers can work backwards to amazing products. In a few weeks, the name of this podcast will be changing to Product Masters Now.

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Improve Customer Experience in SaaS with a Little Homework (15 Must Read/Watch Resources in 2020)

Usersnap

The original Don’t Make Me Think, published in 2005, was a hit in web usability. Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive.

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How to Promote Team Diversity in Your Organization and Beyond

ProductPlan

When they began preferring product management candidates with computer science backgrounds in 2005—even though women earned only 20% of CS degrees at that time —they put a giant filter on the funnel for product management talent.

Webinar 52
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Paving the Cow Path and Other Stories by Simon Cross

Mind the Product

The lesson here for Cross is that every development in the Facebook photos product can be linked to that moment in 2005 when the team saw how people were using the photos: “Instead of trying to change people’s behaviour, they codified it.”. Facebook product manager Simon Cross chose to talk what has influenced his theories of product management at this year’s London #mtpcon, giving the audience some constructive advice and leaving them with some food for thought.

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How Great Product Companies are Transforming their Analytics Stack

Amplitude

In 2005, “online” was a new acquisition channel, now it’s the product. The world of product development is changing rapidly. Twenty years ago, “online” was a new acquisition channel. But today, online is the product. And all companies are turning into digital product businesses. However, the fact that software is eating the world shouldn’t be surprising to anyone reading this.

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Experiential Learning: A Complete Guide

Antwak Blog

” This is an excerpt from the commencement address delivered by Steve Jobs, CEO of Apple Computer and of Pixar Animation Studios, on June 12, 2005 at Standford University in California USA. Remember those “mere zamane mein” stories by our grandparents?

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Collection, Analysis, Action: A Beginner’s Guide to the Product Stack

Mixpanel

In 2005, fresh off of an IPO the previous year, Google analyzed how it could invest its war chest in a forward-looking manner. This post is written by TWG, a product consultancy specializing in modern application development , data engineering, and product growth.

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Meet Mindy Kaling: Pulse Everywhere Keynote Speaker

Gainsight

By 2005, Mindy joined the cast of NBC’s comedy, “The Office,” as a writer who took the on-screen role of character Kelly Kapoor. When tasked to write a biographical blog about Mindy Kaling, I jumped at the chance.

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Is The Best Product Defense A Cheap Defense?

The Accidental Product Manager

In 2005, the Fusion5 was introduced. What should Gillette do about new cheap razors? Image Credit: lihua88. Shaving is something that men without beards or mustaches do just about every day. In all honesty, I don’t think that we spend a lot of time thinking about shaving – it’ just something that we do. Over at Gillette , since they make razors, they spend a lot of time thinking about how men shave and they have reached a startling conclusion : their products cost too much!

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The Hottest Tech in Silicon Alley at the NY Tech Meetup

Indicative

Two of the projects used data from the 2005 and 2015 tree census to visualize the information for practical purposes. Each month, we bring you the highlights the Silicon Alley’s longest-running tech event, the NY Tech Meetup. Indicative was proud to be among the presenting companies at July’s event, hosted at AppNexus. Presenters demoed technology that ranged from helping consumers save money, to helping the city plant longer-lasting trees.

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The 12 Best Tech Companies to Work for in 2022 According to Employees

PMLesson's Ace the PM Interview

While the company first opened its doors in 2005, it has recently achieved one of the top spots on Glassdoor's list of Best Places to Work at #5.