Alchemer Mobile

FEBRUARY 21, 2019

While this is only an overall increase of 1 percentage point from 2017, the response rate in 2018 was phenomenal at 91%. In the digital age, people want to build a relationship with brands and be involved in shaping the customer journey. This means that of the 25% of customers that were reached out to, 91% responded to the interaction.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

Intercom, Inc.

JUNE 19, 2018

Tristan received an automated transaction message: his credit card was just used at a convenience store 20 mins away! A 2017 Fortune article, “Those Annoying Chatbots Can Save Business Billions,” highlighted research findings that chatbots could help customer service teams save more than $8 billion by the year 2022.

User Testing 216

User Testing Reporting Tools Research Software Customer Experience 216

Product Innovation Educators

MARCH 4, 2025

Joining us is returning guest, Carmel Dibner, who is a principal and co-owner at Applied Marketing Science (AMS), where she has helped companies uncover critical customer insights to improve products, services, and customer experiences.Before moving to consulting she was in brand management at Unilever.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Alchemer Mobile

JUNE 12, 2019

Most brands only hear from less than one percent of their customer base , so they miss out on critical feedback from the other 99 percent. The second is to use proactive engagement strategies and contextually relevant messaging. When it comes to retention, how you message your customers matters just as much as what you message them.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

Mind the Product

MARCH 5, 2020

The web is superb for acquiring new users and building a brand. Nearly all brands that opt for an app-based approach build a website, if only to market their app. A domain name and a website for your brand is a good start, but not enough. in 2017 to 7.8% This figure is declining (down from 8.4% Web is for big Audiences.

Research Software 177

Research Software Reporting Tools Development Data Visualization 177

Intercom, Inc.

APRIL 6, 2020

But at our 2017 Inside Intercom World Tour he surprised a lot of attendees with a talk about the people aspects of running a fast growing company and the common problems you face as you add more people to your company. Face to face feedback is so important because you can see if the message has landed or you need to adjust it.

User Testing 181

User Testing Customer Feedback Management Management 181

Alchemer Mobile

APRIL 21, 2020

Response and interaction rates – specifically regarding mobile surveys and messages. Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. The top ten popular phrases with sentiment distribution. Average app review volume. Average app ratings.

Travel 147

Travel Finance Research Software User Testing 147

Intercom, Inc.

JANUARY 2, 2019

The bot highlights these questions so your team can provide on-brand, pre-formatted answers. Our brand new Messenger goes beyond just chat to help teams accelerate growth across their entire customer lifecycle. Apps to drive actions in your conversations, messages and bots. One Messenger to power all customer communications.

Technical Review 141

Technical Review Analytic Tools Feedback Software Customer Communications 141

Intercom, Inc.

NOVEMBER 20, 2018

The monotone “Please hold the line, your call is very important to us” message has now be replaced by real-time messaging. You can message companies on social media just like you’d message your friends. Addressing your customers with “Dear Sir/Madam” messages won’t cut it. Send a video, not a thousand words.

Customer Experience 146

Customer Experience Reporting Tools Customer Communications Messaging 146

Product Talk

JANUARY 31, 2024

Tweet This Teresa discusses the importance of showing your work and bringing stakeholders along in this keynote from Mind the Product 2017. Another issue Sebastian identified in hindsight was trying to approach all customers with a broad messaging tool (similar to Intercom). Meet Sebastian Wramba, Product Manager at Netfonds AG.

Product Research 312

Product Research Reporting Tools Feedback Software Customer Communications 312

Mind the Product

MAY 25, 2018

JustGiving was a well-known brand, but firmly associated with registered charities. So we decided to come up with a sub-brand that would help us position the product differently and talk more about what it was rather than what it wasn’t. This meant the user experience could jar as you took one journey across different brands.

User Testing 149

User Testing Weak Development Team Onboarding KPIs Customer Experience 149

Intercom, Inc.

JANUARY 14, 2019

“How Brands Grow: What Marketers Don’t Know” by Byron Sharp. At its heart, How Brands Grow argues that customers are hyper-rational, unsentimental and willing to forget your product at a moment’s notice. To counter this, a winning brand requires broad reach rather than the surgical targeting commonplace in marketing.

Books 150

Books Technical Review Marketing User Testing 150

Alchemer Mobile

MAY 21, 2020

Data from our 2016, 2017, 2018, and 2019 reports is included to show shifts in brand focus and engagement over time. For brands, it’s easier to get your “Yes” numbers up when expectations aren’t as high. Below are the averages for Finance app interaction and response rates, surveys, and in-app messages.

Finance 147

Finance User Testing Feedback Software Research Software 147

Alchemer Mobile

APRIL 24, 2018

In late 2017, my team launched instant transfer on Venmo. Mobile brands and devices. We scaled it quickly and have been leveraging it for a variety of brand and partner activations since. At Venmo, there are so many things that we want to do and things that we have to do. It’s up to us to find the balance. Privacy norms.

User Testing 203

User Testing Customer Experience Artificial Inteligence Naming 203

Lenny Rachitsky

JUNE 24, 2025

Here’s a really good primer on how LLMs actually work , and also this popular deep dive by Andrej Karpathy : Transformer The transformer architecture, developed by Google researchers in 2017, is the algorithmic discovery that made modern AI (and LLMs in particular) possible.

Artificial Inteligence 131

Artificial Inteligence Data Visualization ChatGPT Research Software 131

Mind the Product

APRIL 20, 2017

The Chinese have found their own way to use the messaging platform. Mobile payments are popular in China, with the total number of people using mobile payments in China expected to hit 250 million, around 20% of its massive population by the end of 2017. The email adoption rate in China is not high. Official Accounts.

Development 202

Development Data Visualization Transportation Customer Experience 202

Intercom, Inc.

NOVEMBER 21, 2019

Tara joined the company in 2017 and has been instrumental in helping the company scale and retain more customers through a unique customer-centric approach to marketing. . Based on this understanding, Sprout Social has been able to trigger the right messages to the right customers at the right time.

Customer Experience 34

Customer Experience User Testing Customer Feedback User Friction 34

Pragmatic Marketing

JUNE 1, 2020

Without Context, Your Message Is Just Noise. While the news cycles have abated somewhat from feeling like a week’s worth of news every hour, there’s still an overwhelming amount of information and messaging flying around. It affects the ability of your recipient to process your message. Not your brand.

User Friction 91

User Friction Customer Experience Branding Messaging 91

Pragmatic Marketing

JUNE 1, 2020

Without Context, Your Message Is Just Noise. While the news cycles have abated somewhat from feeling like a week’s worth of news every hour, there’s still an overwhelming amount of information and messaging flying around. It affects the ability of your recipient to process your message. Not your brand.

User Friction 18

User Friction Customer Experience Branding Messaging 18

Intercom, Inc.

FEBRUARY 1, 2018

It’s what we spent most of 2017 building out. If you have a brand or advertising campaign and you’re working with an external agency, you just bring them right into a shared Slack channel. Then, if they’ve invited a couple people, have they exchanged any messages? The role of brand in growth marketing.

User Testing 174

User Testing Marketing Research Software Customer Experience 174

Product Talk

JULY 12, 2017

2017 Product Conferences. My talk at Front 2017. There were concerns from their marketing team, “Is it going to hurt our brand? We told them we wouldn’t use the Allstate brand. We didn’t even use the Arity brand. We used a product brand no one has ever heard of and we launched a landing page.

Product Research 270

Product Research User Testing Data Visualization Research Software 270

Intercom, Inc.

OCTOBER 13, 2022

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. We’re excited to share five brand-new product announcements with you today. And finally, a new tooltips feature – our first ever customer-initiated message type.

Feedback Software 118

Feedback Software Events Customer Communications Data Visualization 118

Mixpanel

JANUARY 12, 2023

It’s a scientific study in human psychology and empathy, the science of knowing what words will help people understand and connect with your brand and product. You’ve got to blend message matching from your research with a glimpse of where the product will go or what inspires an audience. Plaid’s homepage February 11, 2017.

Data Visualization 115

Data Visualization User Testing Product Research Research Software 115

Userpilot

SEPTEMBER 16, 2024

Develop a comprehensive go-to-market strategy involving customer personas, pricing models, marketing channels, and messaging. It can be a great strategy when you can leverage your brand loyalty to upsell new products to an existing market. market by Stewart Butterfield as a team-messaging product tailored to business culture and needs.

Research Software 105

Research Software Analytic Tools Feedback Software Data Visualization 105

The Product Coalition

JANUARY 20, 2020

Today, an animated explainer video has become one of the most creative ways to establish warmer relationships between customers and their beloved brands. Startups and big businesses all over the globe use explainer videos to introduce their products, services, or tell about their brands creatively.

Research Software 86

Research Software Feedback Software User Testing Product Research 86

Mind the Product

DECEMBER 4, 2017

Fake news has become a major worldwide political and media theme for 2017,” says the Gartner statement, with the caveat that the ability for false information to perpetuate extends beyond what we traditionally think of as news. For enterprises, this acceleration of content in a social media-dominated discourse presents a real problem.”.

Data Visualization 224

Data Visualization Development Customer Experience Artificial Inteligence 224

The Product Coalition

NOVEMBER 17, 2024

Access to member only Slack community Our Slack community began in 2017 and has grown steadily ever since. Since 2017 when we started out on Youtube, we’ve now collected over 50k downloads, and average 300-500 listens in the first 30 days per episode. You would receive a unique invite link to join. 👋 Jay

Download 78

Download Events Naming Technical Review 78

Userpilot

JULY 10, 2025

One smart way to learn is by analyzing upsell email examples from successful brands. 10 Real-life upsell email examples from brands that got it right Now, let’s have a look at some of my favorite upsell email examples and discuss why they work. It visually reinforces the message that the offer is limited, and time is ticking.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics User Testing 52

freshtrax

MAY 8, 2019

the mobile payment market size in Japan is expected to increase from 8 million USD in 2017 to 48 million USD by 2023 (at the rate of 100 JPY = $ 0.8951 USD). Though this is one of the newest mobile payment services, its brand awareness is very high because of the generous reward promotion campaign it conducted in December 2018. (We

Research Software 96

Research Software Banking User Testing Technology 96

freshtrax

AUGUST 27, 2019

LINE : Much more than just a messaging app. Originally a simple messaging app for smartphones, LINE implemented mobile games and a news feed to expand its service. LINE is also a pioneer of virtual stickers for its messaging app. Twitter hasn’t announced its MAU since October 2017. Source: LINE PR News. LINE Group Chats.

Research Software 96

Research Software User Testing Data Visualization Magazine 96

BrainMates

NOVEMBER 1, 2021

Product Management 101 is “problem before solution”, but it still appears the message is not getting through, as too many products & product improvements are launched without a real benefit to customers. Launching products at the wrong time or with the wrong message may cause repetitional damage. The converse is not true, however.

Weak Development Team 105

Weak Development Team Product Research Development Research Software 105

The Accidental Product Manager

JUNE 13, 2022

These product managers have the responsibility to keep their eyes open all the time searching for the new ways that they can expand their product development definition and help the firms that manufacture goods get their message in front of their next customer. For some DTC brands, diversification is partly about protection.

Customer Experience 65

Customer Experience Advertising Product Management Product Manager 65

DISQO

JULY 6, 2020

In just a few years since their founding in 2017, Rhino has introduced an affordable security deposit alternative to the real estate market that relieves renters from the upfront costs of renting — and benefits landlords, too. And what they learned helped to clarify their brand story, messaging, and website.

User Testing 75

User Testing Feedback Software Customer Feedback Data Visualization 75

Mixpanel

FEBRUARY 12, 2019

Not long after, Black Ops found itself in an article of 2017 Rock Star Agencies to watch identified as the chatbot agency. That way we can track any message that’s sent by the bot or by the user, what actions the user took, and of course, user profiles. The chatbot needs to control and manage the message.

Customer Experience 68

Customer Experience User Testing Research Software Analytic Tools 68

Intercom, Inc.

MAY 8, 2019

This is episode nine of Scale , a brand new podcast series on moving from startup to scale up. Amazon collected 42% of all purchases made online in 2017. One area that Meghan is experimenting with is messaging and live chat because of its immediate and direct connection with customers.

User Testing 116

User Testing Customer Experience Inbound Research Software 116

UX Studio: Product Management

FEBRUARY 20, 2018

In early 2017, Société hired us to design their new e-commerce store where users could browse and buy collections of selected contemporary designer brands. It helped us focus on the page’s structure and core message without the visual clutter. Want to know more about our designer brands? The client.

User Testing 109

User Testing UX Product Research Research Software 109

Intercom, Inc.

APRIL 5, 2018

As VP of Marketing and Growth at Duolingo through 2017, improving retention was the top priority of Gina Gotthilf. First, not making people sign up until a much later period, then asking them to sign up one time or two times or three times, and letting them dismiss the message. From a branding perspective that makes sense.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223