Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. Our Custom Bots and Resolution Bot already work for thousands of businesses every day. These bots help businesses deliver both radical efficiencies and better, faster support experiences.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Mind the Product

OCTOBER 25, 2018

A product manager ideally uses a mix of methods to figure this out, with experiments at the forefront of strategic and meaningful decision-making. The first real systematic experiment in medical history was carried out by James Lind in the 1700s, a time when sailors frequently suffered from scurvy. For companies. Searches. -2%.

Customer Experience 187

Customer Experience User Testing Product Research Software Review 187

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Mind the Product

MAY 4, 2018

We had a “second album in the making” feeling many times while we prepared for our second MTP Engage Hamburg, so we were relieved at how well it all turned out – thanks to an amazing team, great speakers, sponsors, and a bit of luck. Sketchnotes from MTP Engage 2018 by Tim Schurig. MTP Engage 2018 in Hamburg?—?ein

Data Visualization 131

Data Visualization Workshop Product Research Events 131

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. According to SiriusDecisions, 92% of B2B marketers consider ABM “extremely” or “very” important to their marketing efforts.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Product Innovation Educators

APRIL 6, 2018

4 customer success metrics product managers should use. (1) 1) Feature usage and adoption, (2) Customer churn, (3) Sentiment (customer feedback), and (4) Customer lifetime value (CLTV). 10 ways to validate product name ideas. Avoid failures and create products customers love. Details of each at [link].

User Testing 136

User Testing Customer Feedback Customer Experience Product Management 136

Mind the Product

MARCH 11, 2019

When we announced in September last year that we’re bringing #mtpcon to Singapore for the first time, it was in the knowledge that the technology and innovation scene across the Asia-Pacific (APAC) region is booming. The post Why the Time is Right for #mtpcon Singapore appeared first on Mind the Product. Why Singapore?

Customer Experience 145

Customer Experience Reporting Tools User Testing Events 145

Product Talk

NOVEMBER 14, 2018

Are you looking for the 2018 Product Conference list? User Experience Lisbon. I haven’t decided what events I’ll be attending in 2019 yet, but as soon as I do, I’ll update this post. We’ll also keep updating this list as we hear about more events. Find it here. IXDA Interaction Week. Seattle, WA.

Naming 218

Naming Government Events Agile 218

Imaginary Cloud - Design

MAY 21, 2020

So how can we, designers, help our users (kids) to make the most of their experience when interacting with a digital product? This number is followed by PISA results from 2018, which shows several countries’ reading results falling behind. From a design perspective, there's still a lot to be done. Readings apps for kids matter.

Customer Experience 122

Customer Experience Research Software User Testing User Experience 122

Product Talk

APRIL 12, 2017

UXLX: User Experience Lisbon 2017. User Experience Awards 2017. Conferences 2018. February 3-8, 2018. March 11-15, 2018. CHIIR 2018 UX Conference. September, 2018. This year, I’ll be attending: Front Conference in Salt Lake City in May. Mind the Product, San Francisco. April 26-28.

Agile 167

Agile Naming Startups UX 167

Intercom, Inc.

JANUARY 3, 2019

Short on time? Here are five quick takeaways: As our pace of shipping increases, it’s important to take the time to understand the difference between output and outcome. You’ll know they’re effective if over time you have the absence of things slowing you down. Are people using the things you shipped?

Research Software 144

Research Software Feedback Software Analytic Tools User Testing 144

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. I’d like to share five lessons from my experience that can help you start your own journey. Could we make the user experience safer?

Artificial Inteligence 195

Artificial Inteligence Data Visualization Product Research Reporting Tools 195

Mind the Product

MARCH 5, 2020

The web is superb for acquiring new users and building a brand. A domain name and a website for your brand is a good start, but not enough. Unfortunately, many of the users acquired this way abandon the new app before converting to paying customers. So what are the real odds and where should you bet? Betting on Apps.

Research Software 177

Research Software Reporting Tools Development Data Visualization 177

Mind the Product

JUNE 27, 2019

Their names were John Darley and Daniel Batson, and they created the Good Samaritan study to ask a seemingly simple question: why do people do good things for others? Whereas those with time to spare were highly likely to stop. For clarity, goals can be summarised as an aspiration to create real value for customers.

Product Goals 195

Product Goals Data Visualization Reporting Tools Government 195

Intercom, Inc.

MAY 8, 2019

During the course of her time there, she’s seen HubSpot grow from a small, plucky startup into a billion dollar household name. Naturally, we thought it was high time we had a chance to hear her on the other side of the microphone. And Facebook alone saw more monthly active users than were even online less than 10 years ago.

User Testing 116

User Testing Customer Experience Inbound Research Software 116

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

Feedback Software 119

Feedback Software User Testing Customer Feedback Product Research 119

Product Innovation Educators

FEBRUARY 16, 2018

How product managers can use gamification for a better user experience. For example, is Growth Hacking just another name for Marketing or something new? Innovation is more than just running experiments. Sure, innovation involves experiments, but the experiments must lead to something meaningful.

Product Management 120

Product Management Product Manager User Testing Customer Feedback 120

Business of Software Conference

NOVEMBER 26, 2018

BoS2018. — (@MarkLittlewood) October 3, 2018. Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. Our lowest score in that time was 82, our highest 94. Rahul shared an incredibly simple framework Superhuman uses for understanding their customers. Anyway, my name is Rahul.

User Testing 103

User Testing Product Marketing Engineering Marketing 103

Intercom, Inc.

MAY 21, 2020

Next is assisting: gathering information from a customer so a human support agent has everything they need by the time they’re stepping in to help. You wouldn’t want to deploy automation for a customer who has specifically requested a human touch, for example. Short on time? Is faster better? Ryan: Sure thing, Kaitlin.

User Testing 222

User Testing Customer Experience Data Visualization Reporting Tools 222

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. Paul Adams: Let’s not do this again and then have a retro to learn the same thing we’ve already learned five times.

Download 216

Download Feedback Software Data Visualization Customer Experience 216

Mind the Product

APRIL 1, 2020

I’ve based it on my experience of seeing ProductTank , and the wider product community in Wellington, New Zealand, grow from two to 1,600 people. In September 2015, about the time I left Xero , a friend of mine, Trent Mankelow, asked me if I wanted to join him and start a new meetup for product people. In the Beginning.

Product Research 178

Product Research Events Customer Experience User Testing 178

Intercom, Inc.

JULY 8, 2019

Businesses put the Intercom Messenger on their websites because they want real-time communication with their users. A fast load time is important because it makes the Messenger feel like a natural part of the websites they’re on, rather than an add-on. What’s in the Messenger? Here are the major changes we made.

Software Review 164

Software Review Customer Experience Download Data Visualization 164

Intercom, Inc.

MAY 19, 2021

As Intercom’s product matured, our product teams needed to expand the depth and breadth of their technology expertise in order to support the features we were building for our customers. So in late 2018, Team Datastores was created, initially with a fairly conservative area of responsibility. The team feels whole and healthy.

Technical Review 217

Technical Review Technology Systems Review Engineering 217

ProductCraft

AUGUST 3, 2018

Digitally Transforming Language, One Buzzword at a Time. Share Post: Monday, July 30, 2018. 6:32AM Local Time. I know that last week we talked about ideating on the blockchain and how to engage our customers utilizing AI, so your bandwidth might be low. Monday, July 30, 2018. 9:26AM Local Time. Perspectives.

Customer Experience 74

Customer Experience Feedback Software User Testing Customer Feedback 74

Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. Product Intelligence is a response to these shifts—changes in how we interact with products, and how companies are competing to retain, delight, and engage customers. Choice and Experience. They lose customers.

Data Visualization 140

Data Visualization Reporting Tools Analytic Tools User Testing 140

The Product Coalition

JANUARY 5, 2021

This fairly generic, unimaginative name (sorry not sorry) has failed to properly capture the essence of the city since its inception. You know the summertime hell at Times Square station. you name it, contactless is out here to save it. you name it, contactless is out here to save it. Well, now you do. Enter OMNY.

Transportation 158

Transportation Data Visualization Banking Government 158

Intercom, Inc.

AUGUST 20, 2020

Alex’s projects, including founding members-only entrepreneurial community Bossbabe, have earned her some serious clout – Fast Company found her ideas so promising they named her one of their “ Top 100 Most Creative People in Business ” in 2016. Short on time? Once the internet became a mobile experience, it was ever-present.

Research Software 244

Research Software Technology Telecommunications User Testing 244

Intercom, Inc.

AUGUST 1, 2019

Short on time? I remember first meeting you and Enrique in August 2018, and your team was maybe 30 people? That’s a night-and-day experience and responsibility set change to dive into an early stage startup, built from scratch. Now we have an experienced team, but at the time it was just me. Tara: Right.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. Short on time? But instead of focusing exclusively on algorithms, the next frontier is making those bots accessible and user-friendly. There are just times when bots are great.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Intercom, Inc.

AUGUST 13, 2019

We probably all spend quite a bit of time thinking about them, choosing them, debating which is best. We certainly spend a lot of time using them. It’s from a 1962 report published by a man named Douglas Engelbart. It was a simpler time, perhaps. We no longer live in that simpler time.

Reporting Tools 223

Reporting Tools Research Software Feedback Software Weak Development Team 223

The Product Coalition

JULY 17, 2018

Magazine has named it one of the ‘fastest growing private companies in America’?—?for Its clients include Nestle, American Express, Johnson & Johnson, AOL, Time Warner, American Red Cross, and many other prominent businesses. One of its apps, Fox Sports, was the #1 app on the iOS App Store in 2018. Gold 2016, are among them.

Research Software 60

Research Software Weak Development Team Development CTO Coach 60

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. Click here to read the blog.

Webinar 71

Webinar Blog Customer Experience Customer Feedback 71

Business of Software Conference

JUNE 20, 2019

In 2018, Balsamiq celebrated its 10th Birthday – an impressive achievement for any SaaS company. Founder Peldi has attended Business of Software every year since 2010, and has 5 BoS talks to his name. In this talk from BoS USA 2018 he shared another honest update about his worries in Balsamiq’s milestone 10th year.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Userpilot

MARCH 8, 2022

There are some well-known names as well as new faces on the list, from all over the world – together with their LinkedIn profiles and medium blogs, so you can follow their journeys and insightful posts yourself. Melissa Perri is one of the most recognizable names in Product Management. Your users will thank you one day.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

The Product Coalition

MARCH 15, 2021

React is supported by many platforms, and it doesn’t take much time to learn how to code with it, so you can start your real projects faster. Strong framework named Angular. From JavaScript to TypeScript We do love JavaScript, but it’s time to admit that the programming language TypeScript surpasses it. You are right.

Development 187

Development Data Visualization Framework Technology 187

UX Studio: Product Management

JUNE 12, 2018

As a good start, it made many realize that even big organizations like Facebook should act more responsibly and can actually even face challenges in court about the way they treat their users But we should go further! This dire quote speaks about the misaligned values product creators and their customers pursue.

Research Software 100

Research Software User Testing Data Visualization Customer Experience 100

The Product Bistro

MARCH 3, 2018

Lightroom (LR), or its official name, “Photoshop Lightroom” began as a public beta of a Mac only software in early 2006, was a response to Apple’s “Aperture” program targeted at professional photographers. But, time marches on, technology and demographics change. The Origins. The Lightroom CC Icon.

Feedback Software 170

Feedback Software Technology Artificial Inteligence Customer Experience 170