Product Innovation Educators

MARCH 4, 2025

The AI Revolution in Voice of the Customer Research Early AI Experiments (2017-2018) AMS began experimenting with artificial intelligence for customer research around 2017-2018. Sometimes, these rarely mentioned needs represent the greatest opportunities for competitive differentiation.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Product Innovation Educators

APRIL 13, 2018

2) Differentiate Yourself. (3) This article describes a few differences and provides a brief introduction to agile-oriented product development… [link]. 8 brand management principles successful product managers should know. (1) 1) Know Who Your Brand Is. (2) 3) Define Your Consumer Base. (4) 4) Shape Your Brand. (5) 5) Keep It Consistent. (6)

Agile 120

Agile Product Management Product Manager Differentiation 120

Intercom, Inc.

JUNE 19, 2018

They use service as a differentiator and focus as much on the post purchase experience as the purchase decision to increase customer loyalty and retention – just like luxury hotels and car manufacturers have done for decades. Forward thinking companies are starting to make service a part of their product, with messaging at the core.

User Testing 216

User Testing Reporting Tools Research Software Customer Experience 216

Intercom, Inc.

APRIL 6, 2022

Wayne Stewart, Atlassian’s Head of CSS Cloud Growth – DevOps & IT, led the support team at incident management platform Opsgenie before it was acquired by Atlassian in 2018. The team wants customer support and the customer experience to be key differentiators for their business.

Customer Experience 230

Customer Experience User Testing Customer Feedback Customer Communications 230

Intercom, Inc.

FEBRUARY 11, 2019

Cody Keith (@codykeith) October 9, 2018. — MODassic (@modassic) August 1, 2018. It was differentiated enough from the other emojis in the scale to suggest very high satisfaction, while communicating less passion and more excitement. Yo @intercom , any way to change that? — ??????? pic.twitter.com/6UTuGFZpBm.

User Testing 158

User Testing Customer Experience Customer Feedback Feedback Software 158

Business of Software Conference

NOVEMBER 26, 2018

BoS2018. — (@MarkLittlewood) October 3, 2018. Michael Trafton (@mikeytrafton) October 3, 2018. It could be uniqueness in the marketplace, differentiation and also the emotional bond that people have with what it is you’re providing. pic.twitter.com/cBzVvt2Rtx. Upcoming Events. BoS Europe 2019 BoS USA 2019.

User Testing 103

User Testing Product Marketing Engineering Marketing 103

Mind the Product

AUGUST 1, 2019

Whether it’s to stay competitive, differentiated, or solve for what they believe are their customers’ needs, some companies get locked into a cycle of feature FOMO – fear of missing out – that ends up stalling product innovation. Of course, product teams need to develop and ship new features.

Reporting Tools 190

Reporting Tools Data Visualization Customer Experience Product Research 190

Alchemer Mobile

JULY 16, 2019

percent same-store sales growth by early 2018. So, how do you differentiate your offering from the sea of competition? Endearing : These are the three aspects of in-app CX that differentiate a great CX from a good one, like the app for the brand “ Calm.” The results? There are many good practices that you can adopt.

Analytic Tools 159

Analytic Tools Research Software Feedback Software Data Visualization 159

Amplitude

MAY 6, 2020

So naturally this is where companies are trying to compete and earn our loyalty: by offering differentiated experiences across our connected (and offline) lives, and by using data to better understand our complex relationships with the products we love. McKinsey , The business value of design, October 2018). Our loyalty must be earned.

Data Visualization 140

Data Visualization Reporting Tools Analytic Tools User Testing 140

Intercom, Inc.

JULY 21, 2022

Rachel now leads the marketing team at Notion, but back then, in 2018, Rachel was head of growth marketing at Slack. In 2018, we’re going to focus on the more typical demand gen functions. The table has in it all the components of the solution and three columns: “essentials”, “differentiators”, and “not now.”

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Mind the Product

AUGUST 24, 2018

Where you need to spend time and effort is on your product’s unique differentiators, and the combination of a benefit that outperforms the competition and a unique delighter can be incredibly powerful. Mastering the Problem Space. As product managers it is our job to answer the question “how will our product be the best?

User Testing 188

User Testing Product Marketing Marketing Customer Experience 188

Userzoom

NOVEMBER 18, 2019

29% of enterprises have a VP of Design of Chief Experience Officer in 2019 , up from 21% in 2018. 70% of CEOs now see UX and CX as a competitive differentiator, however budgets are remaining stagnant. Centralized UX teams are decreasing as more UXers are embedded throughout the product line. But what if you’re in the 30%?

User Testing 91

User Testing Product Research UX Data Visualization 91

Userzoom

APRIL 23, 2020

McKinsey & Company released The Business Value of Design in 2018, Gartner has How a Test-and-Learn Culture Improves Customer Experience from 2018, and Forester wrote High-Impact Research: The Ingredients For An Effective UX And Design Research Practice in 2019. In 2019 this number has risen to 70%, which is promising.

Webinar 83

Webinar Product Research User Testing UX 83

Mind the Product

SEPTEMBER 14, 2018

To innovate effectively, you have to be able to differentiate between the known and unknown problems you are trying to solve, and adjust your operations accordingly. The problem in managing innovation arises because companies don’t understand the differences in levels of uncertainty at different time horizons of the product lifecycle.

Customer Experience 195

Customer Experience User Testing Customer Feedback Product Research 195

Amplitude

FEBRUARY 13, 2019

That was important to us because our main differentiator from other analytics products was that Amplitude users didn’t just view dashboards, they explored the data deeply to understand what drives user behavior. One of the changes we made in 2018 was deepening our focus on collaboration and exploration to help customers get to impact faster.

Data Visualization 99

Data Visualization Analytic Tools Customer Feedback Customer Experience 99

The Product Coalition

MARCH 9, 2020

from 2018 to 2025. The spectrum of companies in Online Dating Market The online dating platforms can be divided into two dimensions regarding the strategy they use: one is the concept differentiations and another is the market focus and we can see that in the image below. The global online dating market was valued at $6,400.0

Startups 84

Startups Marketing Reporting Tools Research Software 84

Modus Create

FEBRUARY 24, 2020

Organizations from early-stage startups to mature enterprises have been prioritizing design and its methods as a competitive differentiator for years. About 90% of companies in their 2018 research aren’t fully realizing the full potential of their design teams. indicates the struggle is real.

User Testing 106

User Testing Product Research Customer Experience CTO 106

Intercom, Inc.

AUGUST 1, 2019

I remember first meeting you and Enrique in August 2018, and your team was maybe 30 people? I was married in April 2018, and I was going back to New York. — Brex (@brexHQ) June 19, 2018. The differentiated insight was that everybody in a startup is searching “How do I set up payroll for a startup?”

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Revulytics

OCTOBER 17, 2019

percent between 2018 and 2023 and cloud computing revenues are predicted to see revenues soon exceed $250 billion , on-premise software will continue to represent a significant opportunity, as customers adopting a mix of web-based and on-premise applications.

Data Visualization 71

Data Visualization Analytic Tools Customer Feedback Customer Experience 71

Userpilot

JULY 8, 2020

In this chart, for example, you can see that for March 2018 starters, a big retention problem occurs in month 6. That seems to be happening for more recent cohorts at around the same time: April 2018 cohort – month 4 is August. May 2018 cohort – month 3 is August. June 2018 cohort – month 3 is September.

Onboarding KPIs 89

Onboarding KPIs Customer Experience User Testing Analytic Tools 89

The Product Coalition

JULY 27, 2018

That moment came for me when I attempted to perform my first mock draft of the 2018 (fantasy) football season, and noticed that ESPN had redesigned their draft interface. when 2 of your great loves, perhaps ones that don’t have a lot to do with each other, intersect.

Differentiation 60

Differentiation Customer Experience Information Messaging 60

Business of Software Conference

MAY 15, 2019

So in order to basically build a business that could succeed out the UK for me the key was being able to develop a really strong IP base a strong base of exceptionally differentiated technology. And defensibility. I think the classic UK tech problem for me looks like this. This is a papier-mâché Ferrari. It’s always been around.

Research Software 55

Research Software Technology User Testing Fractional CTO 55

Indicative

OCTOBER 8, 2020

gamers’ weekly leisure time going to playing games as of 2018 — companies are sitting on treasure troves of insight. To capture market share, especially in light of competition for attention spans, a key differentiator for successful game developers will be the ability to deliver unique media experiences. The Mobile Narrative.

Data Visualization 145

Data Visualization Analytic Tools Research Software User Testing 145

Business of Software Conference

OCTOBER 23, 2019

And the ideal product covers all of the basic expectations and has at least one delighter, one differentiator. And then also in the value bucket in my mind is erecting at least one barrier to the competition some sort of delighter some sort of differentiator. That’s the green arrow up there. Unsubscribe anytime.

Customer Experience 61

Customer Experience User Testing Onboarding KPIs Product Research 61

Amplitude

DECEMBER 17, 2019

Future Work: Our Analytics Engine is one of the key differentiators that has helped us scale to meet the needs of our customers and help them in building better products. Timeline: We started brainstorming ideas and doing research in the second half of 2018.

Analytic Tools 19

Analytic Tools Data Visualization Engineering Research Software 19

Intercom, Inc.

AUGUST 30, 2018

Once we’ve identified that, “Yes, this is the problem that will help differentiate you,” we roll up our sleeves and work with them on the most complex problems to see how we can help them accelerate. It had to be somewhat novel in the marketplace and differentiated and we were decided that sprint was a good idea.

Customer Experience 149

Customer Experience Research Software Leadership User Testing 149

Mind the Product

MAY 5, 2020

For many organisations, this could provide a key differential for millions of loyal customers. For example, while working to improve the accessibility of their ride-hailing app in 2018, the team at iTaxi studied the WCAG 2.1 If not, your customers will likely flock to a competitor that has it covered. Drives innovation. Developers.

Reporting Tools 172

Reporting Tools Research Software Product Management Product Manager 172

Johanna Rothman

FEBRUARY 27, 2018

Also, see Create Your Successful Agile Project to differentiate between measures teams need and project-reporting measurements.). That’s one of the reasons Gil Broza and I are offering the Influential Agile Leader workshop in Boston, June 7-8, 2018. The early bird registration ends May 1, 2018. Do join us.

Agile 71

Agile Reporting Tools Data Visualization Customer Experience 71

Business of Software Conference

NOVEMBER 12, 2019

In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. But in 2018 there’ve been some big changes in the social media landscape. That alone can be a great differentiating factor between you and a competitor. Also just taking any kind of risk.

Research Software 45

Research Software Software Review Data Visualization User Testing 45

UX Studio

SEPTEMBER 20, 2018

The work started in April 2018 and took seven weeks. Our users couldn’t find what they wanted easily or differentiate the core lessons from the practice exercises. Also, with the new copy, people can differentiate the core lessons (Learn tab) from other exercises (Library). Takeaways: our tips to reduce churn rate. The problem.

Research Software 96

Research Software Analytic Tools Feedback Software User Testing 96

The Product Coalition

JANUARY 26, 2021

80 to over 100 hours per week to “change the world” is what Elon Musk wrote in a 2018 tweet, referring to what was considered a standard working week at the time Tesla was ramping up production of its Model 3 sedans. You’ve got to think….what The pay? “At

Vision 187

Vision Product Research User Testing Workshop 187

Business of Software Conference

AUGUST 1, 2019

and even preempts it in the case of Google Cloud where it’s become a kind of attempt to establish a radical differentiation. The post The Rise & Fall Of Enterprise Software | Bill Janeway, Warburg Pincus | BoS Europe 2018 appeared first on Business of Software USA. But Microsoft is offering A.I. Unsubscribe anytime.

Analytic Tools 10

Analytic Tools Reporting Tools Software Review Enterprise 10

Business of Software Conference

MAY 29, 2019

In this talk from BoS Europe 2018 Alison Coward gave some great advice on how you can design the way a team communicates and works together to ensure you get the most out of everyone on the team. The post Designing High-Performing Teams | Alison Coward, Bracket | BoS Europe 2018 appeared first on Business of Software USA.

Weak Development Team 45

Weak Development Team Workshop User Testing Research Software 45

Gainsight

AUGUST 19, 2020

When I joined the company in 2018, I knew how important it was for everyone to be thinking about customer experience. One of our key differentiators is our amazing health coaches and clinical teams. Our customer success teams cover small, mid-market, and enterprise, with customer operations and customer support teams.

User Testing 98

User Testing Customer Experience Analytic Tools Product Research 98

The Product Coalition

OCTOBER 14, 2018

October//12//2018 Here are some interesting finds on UI/UX of the week! The article goes into details regarding the differentiation between user interviews and usability testing. link] User Interviews. Another pertinent article from the Nielsen Norman Group, focused on User Interviews.

Article 60

Article UX User Testing Customer Feedback 60

Amplitude

NOVEMBER 12, 2019

As we will cover in the next section, the ability to convert leads into paying customers is one of the biggest differentiators between a successful and unsuccessful product company. that many customers worth profiling are not yet consuming your SaaS product. Middle of the Funnel: Acquire Paying Customers.

Analytic Tools 94

Analytic Tools Onboarding KPIs Enterprise Data Visualization 94

Revulytics

DECEMBER 12, 2019

Gartner predicts that by 2021, 75% of software providers will rely on insights from embedded software usage analytics to inform product management decisions and measure customer health (Predicts 2018: Technology Go-to-Market). Growth respondents were significantly more likely to invest in systems and tools than nongrowth respondents (73.9%

Analytic Tools 70

Analytic Tools Data Visualization Feedback Software Research Software 70