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Why we never hired a designer

UX Planet

Just as the standardisation of brands through corporate brand guidelines once signalled the end of exploration in advertising agencies, the standardisation of user interfaces through unified patterns and design systems now marks a similar trend in digital product design. After all, people like order. Who can, then?

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Usability testing: the complete guide

UX Planet

Brand reputational damage   — if you develop a reputation as a company or organisation that doesn’t care about usability, accessibility or inclusion, it could permanently tarnish your brand. 2019) Usability Testing 101. That could result in legal consequences and even fines. Katunzi, S. Available at: [link] Lazar, J.,

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Developing Custom Healthcare SaaS Application: A Complete Guide

Arkenea

But 2019 has changed the game for healthcare SaaS. A positive onboarding, on the other hand, engages, teaches users how to complete various tasks, and provides a strong impression. However, the healthcare industry is one of the few fields where technological and SaaS (software as a service) solutions haven’t progressed much.

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Why Mobile Customer Feedback is More Important than Ever for Finance Brands

Alchemer Mobile

While we saw DAU (daily active users) stay pretty consistent for traditional banking apps since the pandemic hit, it spiked for budgeting apps and other mobile-first brands. If you’re one of these brands, I have a question for you: What are you doing to meet your customers where they’re at and collect their feedback?

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Building Product to Enhance Customer Support: The Key to Customer Retention in an E-commerce Business

Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket

According to Microsoft's Global State of Customer Service 2019 report, “90% of respondents indicated that customer service is important to their choice of and loyalty to a brand.” This begs the question: what’s the best way to increase customer retention? How to build effective Self-Service mechanisms.

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2019 Benchmarks for Finance Apps

Alchemer Mobile

Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Finance apps. But despite these hurdles, Finance apps are uniquely positioned for incredible engagement opportunities, and app publishers are capitalizing on the opportunities that arise. Be proactive.

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The Top Mobile In-app Feedback Tools of 2019

Alchemer Mobile

Apptimize can help brands create powerful audience segments, identify the cause of conversion funnel drop-offs, and test new features. The post The Top Mobile In-app Feedback Tools of 2019 appeared first on Apptentive.