Intercom, Inc.

DECEMBER 21, 2020

Given how unprecedented 2020 has been, with turbulence and tragedy on so many fronts, it’s hard to try and pick a post that sums up the year on Inside Intercom. In it, he goes through some cognitive behavioral therapy (CBT) techniques you can use to challenge negative thoughts and reinforce positive ones.

Customer Communications 232

Customer Communications Customer Experience Technical Review Healthcare 232

Product Management University

MARCH 3, 2021

The performance of product management and the ripple effect (positive and negative) on engineering, marketing, sales and customer success is front and center this month. Enjoy The B2B Product Manager March issue. Blog: High-Octane Product Management. Product Management Playbook.

B2B 130

B2B Product Management Product Manager Magazine 130

Mind the Product

SEPTEMBER 1, 2020

April Dunford’s mtpcon Digital 2020 keynote on positioning was so good that we couldn’t pass up the opportunity to dig deeper into the topic with her. This is one of the dark arts for many product people, and it has such a deep effect on everything else you do – take a listen to upgrade [.].

Positioning 118

Positioning Product Research Customer Experience Feedback Software 118

Alchemer Mobile

MAY 21, 2020

2020 has been volatile for Finance apps. As we look ahead to our “new normal,” Finance app product managers and marketers must plan for usage swings both positive and negative depending on their offerings, and even within different pieces of their mobile experiences. Mobile Customer Sentiment. Be proactive.

Finance 147

Finance Feedback Software User Testing Research Software 147

Alchemer Mobile

AUGUST 6, 2020

Product managers are rapidly advancing their skills, and as a result, the industry as a whole has had to level-up to compete as the world’s biggest brands continue to adopt a mobile-first approach. We’ve written a lot—and I mean A LOT—of content focused around mobile product management. What Is Mobile Product Management?

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

Alchemer Mobile

MAY 7, 2020

Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. UserVoice enables product teams to work more effectively alongside customers, customer support, success, and sales teams to better inform the product development process. Watch the full video here.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

The Accidental Product Manager

FEBRUARY 12, 2024

The Peloton product managers were unable to predict the future Image Credit: Phillip Pessar How great would it be to be a product manager who was responsible for a very popular high priced exercise bike? This is the position that the Peloton product managers found themselves in just before the pandemic hit.

Product Management 73

Product Management Product Manager Management Management 73

Product Talk

JANUARY 8, 2020

This is the 2020 version. Doing one of my favorite things—presenting at Mind the Product. Teaching and curriculum design are both fun design problems that keep me engaged with the practice of product management. And writing, teaching, and designing for and with the product community help me to stay sharp and feed my soul.

Product Research 138

Product Research Workshop Books Events 138

Product Management University

APRIL 14, 2021

B2B Product Manager April 2021 Issue. This month we show a little love to those in senior product management roles with a focus on strategy, title inflation, and newbies to the VP role. Of course, we can’t ignore the connection between sales and product management. Blog: High-Octane Product Management.

B2B 130

B2B Product Management Product Manager Magazine 130

Product Management Unpacked

AUGUST 21, 2020

Companies of all sizes across industries are looking to hire product managers. With this in mind, company culture, resources and the specific demands of different roles probably play a big part in your decision to take a product management position at a company. Product Management at a Startup .

Enterprise 204

Enterprise Startups User Testing Product Research 204

Alchemer Mobile

NOVEMBER 23, 2020

But in 2020, digital transformation as we know it barreled ahead at a dizzying pace—causing product and marketing teams to make fast, learn-as-you-go decisions impacting billions of dollars. Josh Fischer, Product Lead at Spotify. If you missed our last interview with Josh Fischer from Spotify , we recommend giving it a read. __.

Product Research 235

Product Research Product Management Product Manager User Testing 235

Alchemer Mobile

DECEMBER 8, 2020

2020 completely changed the way we approach digital product planning (pretty crazy since nothing else really changed in 2020, right?). Your product team has responded to dizzying marketplace and business changes while planning for what may come in the years ahead. Product teams are tired. Consumers are overwhelmed.

Roadmap 246

Roadmap Vision Download Document 246

The Product Coalition

MARCH 24, 2021

Helpsters Helpsters, created by Apple of course During the COVID lockdown in 2020, I signed up to a trial of Apple+ and stumbled across a great kids TV show called Helpsters. The positives Should I be thankful that at least it’s educational and is teaching my kids something positive? What kind of kids TV show has this tagline?

Product Management 114

Product Management Product Manager Product Research Banking 114

The Product Coalition

NOVEMBER 23, 2021

APM (Associate Product Manager) Programs were a mainstay of the tech industry, especially in Silicon Valley, and were a reliable entry point for aspiring Product Managers. With the tech industry picking itself back up after the events of 2020, it’s high time we give APMs the TLC they deserve.

Product Management 137

Product Management Product Manager Management Management 137

Alchemer Mobile

APRIL 13, 2021

Digital shopping exploded in 2020, with an increase in both consumers and usage. Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019. star rating, and had 7,549 app store reviews.

Feedback Software 232

Feedback Software Research Software User Testing Systems Review 232

Alchemer Mobile

FEBRUARY 6, 2020

The role of the product manager is changing faster than ever. What was once a fairly siloed role has transformed into a high-impact leadership position within the most innovative companies. Here are some of our favorite product and product management quotes from the top product leaders over the years.

Customer Experience 147

Customer Experience Product Management Product Manager Product Research 147

Alchemer Mobile

APRIL 22, 2021

Brands in the Business Services category faced diverse 2020 challenges. Some companies (like those focused on work collaboration or expense management) faced hurdles early on in the year that flattened as employees became more comfortable working from home. Working in Mobile Business Services in 2021.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software Research Software 246

Userpilot

JANUARY 7, 2020

More specifically, the Product owner will oversee the roadmap’s construction. In smaller teams, the Product manager can essentially be a team of one. That might include other Product managers, and also people from different teams, such as Customer Success managers. Productboard is similar to Aha!

Feedback Software 116

Feedback Software Roadmap Customer Feedback User Testing 116

Alchemer Mobile

APRIL 28, 2021

One size did not fit all for Utilities apps in 2020. Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019. Depending on industry (energy, manufacturing, security, et.

Feedback Software 234

Feedback Software Systems Review User Testing Travel 234

Alchemer Mobile

APRIL 21, 2021

Education was one of the hardest hit industries in 2020. Education apps saw some of the worst retention rates in 2020, especially in annual retention (4% compared to the macro average of 35%). Shifting our focus to app store reviews, here are the 10 most popular phrases for both iOS and Android throughout 2020. Popular Phrases.

Feedback Software 246

Feedback Software Research Software Education Technical Review 246

Alchemer Mobile

APRIL 6, 2021

The food and drink industry was heavily impacted by restrictions on dining, shopping, and delivery in 2020. Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019. Popular Phrases.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

The Product Coalition

APRIL 6, 2021

I joined Aircall in March 2020 as Head of Product. The growth and product ambitions were huge and my role as a Head of Product was to help make this happen. This is the classical question of specific domain and market expertise vs product management expertise. You think getting a PM job is difficult?

User Testing 97

User Testing Product Management Product Manager Product Research 97

Userpilot

DECEMBER 11, 2019

2020 is set to be a big year for SaaS. The good news: You can tap into that growth with your product. Hopefully, the product management tools we’re going to cover will help you out! We’ve split the tools into different categories, so feel free to jump ahead to whichever kind of product you need.

Data Visualization 57

Data Visualization Feedback Software Research Software Analytic Tools 57

Product Management University

APRIL 15, 2020

The B2B Product Manager April 2020. This month we offer three things you can do to make sure your product and marketing priorities are in lockstep with the new priorities of your target customers. Blog: High-Octane Product Management. Is It Easier to Position Products You Haven’t Built Yet?

B2B 26

B2B Magazine Product Management Product Manager 26

The Basics of Product Management

JUNE 7, 2020

Getting a job in product management is easy. But, there are easy steps that you can follow to become a Product Manager. So, how to become a product manager with no experience? Steps to Become a Product Manager. Product Management Skill Set. Product Manager Certification.

Certifications 52

Certifications Product Management Product Manager Research Software 52

The Product Coalition

FEBRUARY 5, 2021

This is a free sample story from my book The Making of Product Managers. It is unusual that Michael’s first brush with product management was during his master’s degree in systems design engineering. He didn’t realize this at the time, but he was actually exercising a product manager mindset for the first time.

Research Software 157

Research Software Analytic Tools Product Management Product Manager 157

The Product Coalition

JULY 10, 2020

While some may say that a Product Manager is ‘the CEO of the product’, that’s not entirely true. Both positions involve being the keeper of a vision, and both also have to be decision makers by curating ideas from many different sources. As a Product Manager, you have very little authority.

Product Management 100

Product Management Product Manager Management Management 100

Userpilot

MARCH 8, 2022

Women are still underrepresented in the Product Profession – with only 33.3% of US Product Managers being female in 2021, according to a metastudy of 30 million profiles conducted by Zippia : Source: [link]. Melissa Perri – Speaker, consultant, and teacher in Product Management. CEO of Product Labs.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

Alchemer Mobile

DECEMBER 21, 2022

In measuring expressed sentiment, we segment customers into four categories: Fans Shifted to Risks: Customers whose expressed emotion has shifted from positive to negative, or from Fan to Risk. Risks Shifted to Fans: Customers whose expressed emotion has shifted from negative to positive, or from Risk to Fan.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Amplitude

MARCH 4, 2021

Product managers make our essential, everyday digital products possible. Some even say we are in the “ golden age ” of product management. Bureau of Labor Statistics (BLS), which tracks over 1,000 occupations, isn’t even clocking product management as a career path. Product Manager Salary Calculator.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Technical Review 98

The Product Coalition

JUNE 15, 2020

One of the latest buzzwords in the Product world is ‘Product Led-Growth.’ And does focusing on a product-led growth strategy make you a Growth Product Manager? Let’s examine this “new” trend… What Does Product-Led Growth Mean? A product-led growth strategy. But what exactly does this mean?

Onboarding KPIs 88

Onboarding KPIs Strategy Product Management Product Manager 88

Alchemer Mobile

APRIL 7, 2021

Finance brands were generally spared by the marketplace shakeup of 2020. Consumers used Finance apps for the same standard purposes, although DAU spiked as people used mobile as their primary access point to banks and finance management. In 2020, the results were no different. 2021 Engagement Benchmarks for Finance Apps.

Finance 147

Finance Feedback Software Research Software Systems Review 147

ProductPlan

JUNE 16, 2022

In the years leading up to the pandemic, there was already a notable increase in demand for product managers. And as organizations pivoted to digital spaces, this hunger for product management expertise grew ravenous. Organizations across sectors invested much in the way of building out product teams.

Certifications 52

Certifications Product Management Product Manager Product Research 52

Product Innovation Educators

NOVEMBER 23, 2020

Lessons on innovation and product management from the pandemic. Dr. Joseph Michelli is a returning guest, having previously brought us insights for creating incredible customer experiences with products and services in episodes 147 and 251. Much has changed in 2020. 8:58] What have you learned about managing uncertainty?

Airlines 70

Airlines Product Management Product Manager Data Visualization 70

Alchemer Mobile

APRIL 2, 2021

Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019. Unfortunately, Healthcare apps had low retention rates in 2020. Android apps saw many fewer ratings (5,880), received an average 3.83

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

Product Innovation Educators

AUGUST 2, 2021

How product managers can gain influence, solve problems, and propel their organizations to success. What would you do if you were the first product hire in a rapidly growing company? Our guest, Kenton Hansen, was in that position at Roll20 three years ago. Summary of some concepts discussed for product managers. [1:34]

Research Software 116

Research Software Feedback Software Product Management Product Manager 116

Alchemer Mobile

MAY 12, 2022

Mobile teams working on Family apps experimented with talking to more new consumers at different times throughout the year, and saw mostly positive waves of change as a result. Responses were generally positive, and Family apps had a Love Percent of 74%, high above the overall average of 64% overall.

Data Visualization 264

Data Visualization User Testing Reporting Tools Feedback Software 264