Intercom, Inc.

DECEMBER 21, 2021

From the ongoing pandemic to political turmoil around the globe, we can all agree that 2021 has been a lot to handle. Even more than a good pun, though, I love how customer research is embedded into the very fabric of how we build, market, and sell Intercom. The Ultimate Customer Support Tech Stack for 2022.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

Alchemer Mobile

NOVEMBER 10, 2022

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question. Rightpoint.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Alchemer Mobile

MARCH 22, 2022

The Food and Drink industry embraced the transition to mobile in 2020, and the investments paid off in 2021. As such, employees will feel more and more empowered leveraging technology to deliver better guest experiences and feel more empowered and happy to work in a well-run restaurant,” – Chris Comparato, CEO of Toast.

Reporting Tools 264

Reporting Tools User Testing Data Visualization Feedback Software 264

Product Talk

OCTOBER 20, 2021

Like many aspects of continuous discovery, there’s no single right way to build your tech stack. The benefit of using tools like Pendo and Intercom is that they make it quick and easy to set up intercepts without any technical involvement. But they can help make your life easier as you adopt these continuous discovery habits.

Product Research 203

Product Research Research Software Technical Review Data Visualization 203

The Product Coalition

FEBRUARY 3, 2022

Follow the Breadcrumbs of Who is Using What, and Not Just Who is Investing in What, for a Bigger Picture of Where We Sit Today Photo by David McBee from Pexels If you follow the pundits and tech leaders like I do, there seem to be “two trains running” re: what is and isn’t Web 3.0. Namely, “who” owns its core components is a hot topic.

Technical Review 158

Technical Review Technology Onboarding KPIs Customer Experience 158

Alchemer Mobile

MAY 18, 2022

Brands in Business Services had varied experiences in 2021. Below is a short summary of how Business Services apps fared in 2021. “Technology for the sake of technology is meaningless, but technology as an enabler of business innovation is a very powerful thing,” Chriss Wood, VP of Business Transformation at FedEx.

Data Visualization 264

Data Visualization Reporting Tools Feedback Software User Testing 264

Intercom, Inc.

MARCH 15, 2021

Here are three key takeaways from the week – and how you can use them to continue to challenge the status quo long after IWD 2021 is over. For example, I saw men request more training, request more career advice sessions from senior leadership, and rate themselves consistently more highly in performance reviews than women.

Weak Development Team 209

Weak Development Team Leadership Technical Review Engineering 209

The Product Coalition

JANUARY 12, 2021

Although 2020 has made marketing a more difficult challenge for the typical business?—?with this doesn’t necessarily mean that the company needs to follow feelings of uncertainty by 2021. There is no better time than today to start considering how to take your business to the next level in preparation for a record sales year in 2021.

Marketing 174

Marketing Strategy Advertising Customer Experience 174

Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. Almost all apps experienced significant change in their DAU due to COVID-19. Transcript.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Centercode

JANUARY 8, 2021

We’ve often described modern technology as highly sophisticated, highly connected, and continuously iterative. It highlighted both the reliability of technology and its shortcomings. 2021 will be shaped by companies that have the best understanding of these nuances and the vision to act on them.

User Testing 98

User Testing Customer Feedback Technical Review Data Visualization 98

Product Management Unpacked

NOVEMBER 2, 2021

But for Erick Valencia, a student in Carnegie Mellon University’s Master of Science in Product Management (MSPM) program, that race to the finish in the summer and fall of 2021 was all too real. Product Managers often face a race to the finish, so to speak. And so was the prize for the winning team: bragging rights – and a million dollars.

Research Software 223

Research Software Systems Review Technical Review Development 223

The Product Coalition

NOVEMBER 11, 2021

Guest post by Rebecca Monfries, Head of Delivery at Terem Technologies, and Nathan Bruce, Lead Business Analyst at Terem Technologies. During Discovery you have focused on gaining understanding; understanding of the problem, the market, your users etc. accounting or taxation), find your Subject Matter Experts (SME’s).

Definition 205

Definition Technical Review Customer Experience User Friction 205

Alchemer Mobile

FEBRUARY 18, 2021

While travel looks like it will remain relatively unpopular in the first half of 2021 due to COVID concerns, travel brands are gearing up for a surge of travelers in the second half of the year. But we anticipate DAU to spike back up here in the second half of 2021, so brands need to start preparing now. Personalization.

Travel 230

Travel Feedback Software User Testing Strategy 230

Userpilot

MAY 19, 2021

The B2B SaaS marketing space can feel a lot like an echo chamber. SaaS marketers need to move fast and break things, but rather than jumping from one ‘shiny new growth hack’ to another, stick to a few tried and tested tactics first. What do SaaS Companies spend on B2B Marketing? Creating A B2B SaaS Marketing Plan.

Research Software 119

Research Software B2B User Testing Customer Experience 119

The Product Coalition

APRIL 7, 2021

Are you searching for the tech and design partner you can trust while building your mobile app together? Fireart engineers have vast expertise and domain knowledge in fintech, health tech, marketing and advertising, telecommunications, eCommerce and retail, and many other business sectors. It’s likely your mobile device.

Research Software 143

Research Software Feedback Software Artificial Inteligence User Testing 143

The Product Coalition

SEPTEMBER 23, 2022

Four years ago, Toyota partnered with analytics firm Lucidity to track marketing campaigns. The technology paid off by pointing out unscrupulous web bots and other fraudulent sources to Toyota marketers. So, the automaker optimized advertising costs and increased the effectiveness of marketing campaigns by 21%.

Analytic Tools 148

Analytic Tools Feedback Software Data Visualization Marketing 148

The Product Coalition

JUNE 30, 2021

Vimeo OTT Review & Alternatives Have you been generating video content for a long time? The video-on-demand platform, since its inception in 2004, has catered to many in the creative market. In 2017, acquiring Livestream, a service provider for live streaming, marked the onset of Vimeo entering the B2B market.

Technical Review 95

Technical Review Systems Review Analytic Tools Customer Experience 95

Product Talk

AUGUST 4, 2021

During our coaching session, we reviewed their work and iterated on it as needed. Working with Reviewers: The First Full Manuscript Judgments. One of the last stages of writing a book is inviting reviewers to comment on the full manuscript. The rest of my reviewers also provided great feedback. Tweet This.

Product Research 299

Product Research Books User Testing Research Software 299

The Product Coalition

JULY 1, 2021

It requires approaching APIs like any other product offering that you’d release to the market. Technical Perspective on API Platforms Due to the technical nature of APIs, most organisations and managers immediately turn to their technologists and engineers to understand how they need to deliver an API.

Analytic Tools 162

Analytic Tools Technical Review Software Review Customer Experience 162

Business of Software Conference

AUGUST 25, 2021

Book Review – Exponential – Azeem Azhar. It is a must read for anyone in tech. Technology is developing at an exponential rate. A history of the evolution of technology at the turn of the 20th Century – the great transition when the world changed beyond recognition. Humans evolved for a linear world.

Technical Review 99

Technical Review Software Review Systems Review Books 99

UX Studio: Product Management

NOVEMBER 24, 2020

As a leading product design company with over 10 years of field experience, we share our list of top product design companies to look at in 2021. Without further ado, let’s look at the list of top product designing companies to work with in 2021, based on our judgment. . What a product design process is and what it is used for.

Product Research 116

Product Research Research Software Software Review Technical Review 116

The Product Coalition

OCTOBER 20, 2023

With AI technology, marketers can identify microtrends and even predict trends, saving time and resources through automated digital marketing services. The marketing industry is not immune to this digital transformation, as prominent brands are beginning to take advantage of the opportunities it presents. billion U.S.

Data Visualization 144

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 144

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. The biggest, in August, we turned 10.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Intercom, Inc.

DECEMBER 22, 2020

We predicted that your next wave of growth will come from conversational relationships across the board: not just in support, but in marketing and sales, too. We broke down the key customer support trends you need to know for 2021. Sprinklr’s VP of Marketing Yoli Chisholm on unlocking the key to one-to-one marketing at scale.

Customer Experience 220

Customer Experience Customer Feedback Technical Review Framework 220

The Product Coalition

NOVEMBER 4, 2021

being involved in building new businesses, technology, and business models. Part of learning about the market is seeing what people are trying and what isn’t working. Originally published at [link] on November 1, 2021. Or at worst, a capital destroying misuse of shareholder funds. Also, your organisation?—?the

Technical Review 145

Technical Review Technology Startups Strategy 145

Userpilot

FEBRUARY 25, 2021

Like any playbook in sports, your marketing playbook is only as good as the coach who wrote it. That is why we asked some of the best SaaS marketing practitioners for their best plays with the highest win percentage. SaaS Marketing Playbook Table of Contents. SaaS Marketing Playbook Table of Contents. Content Marketing.

Research Software 91

Research Software User Testing Outbound Marketing 91

Userpilot

APRIL 30, 2021

If you’re looking to scale up your SaaS business , you may have considered hiring a marketing agency. Rather than hiring a bunch of marketing people in-house and figuring out a process from scratch, it can sometimes be more cost-efficient to hire an agency, plug your business model into their existing systems, and press play.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

The Product Coalition

OCTOBER 20, 2021

Corporate venturing exploded in the first half of 2021, but it isn’t new. Fast forward to 2021, and there have been some notable recent developments that show a lot of activity and new entrants but domination by technology companies: A record spike in corporate venture funding from $40.4B in the first half of 2021.

Technical Review 153

Technical Review User Testing Data Visualization Startups 153

The Product Coalition

FEBRUARY 15, 2021

Join us on March 9, 2021 , for a live virtual workshop to create actionable recommendations on how to deal with the outcome of a forensic Product Backlog analysis. Therefore, the first question any aspiring agile startup should answer for itself is simple: is it a sales-driven, product-driven, or tech-driven enterprise?

Agile 195

Agile Startups Technical Review Software Review 195

Userpilot

JULY 9, 2021

What are the best product management books to add to your 2021 reading list? Inspired by Marty Cagan contains a little about everything in product management and is based on how the most successful tech companies in the world build products. New in – Best New Product Management Books in 2021. out of 5 stars. Where to buy?

Research Software 98

Research Software Books Feedback Software Analytic Tools 98

Arkenea

APRIL 10, 2025

This approach can free up internal resources, reduce time to market, and provide access to niche skills, especially in emerging technologies such as artificial intelligence, blockchain, and the Internet of Things. This can include: Product strategy: Roadmap definition, market research, feature prioritization.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

The Product Coalition

OCTOBER 26, 2020

Here is our list of the best and most trusted UX design companies in the world based on our market research. Fireart has many positive reviews on Clutch, and all of its previous clients claim that this team stands out with its excellent project management, effective communication, and beautiful UX design.

Customer Experience 115

Customer Experience Research Software User Experience User Testing 115

The Product Coalition

FEBRUARY 25, 2021

Mobile applications are actively integrated into our lives, the market is growing, and so are the requirements’ for new products. Smart technology can even find your escaped pet! Due to the common code base, development for iOS and Android and releasing your product on two platforms at once takes less time and budget.

Software Review 103

Software Review Systems Review Download Startups 103

Indicative

JANUARY 6, 2021

Continuing to climb in G2’s quarterly industry rankings, Indicative was again named a Leader in Customer Journey Analytics by G2 in their 2021 Winter Report. 89 percent of reviewers also noted they are likely to recommend Indicative to others. Why We’re Leaders. What Users Had to Say About Indicative.

Data Visualization 101

Data Visualization Customer Satisfaction Reporting Tools Customer Experience 101

Userpilot

JULY 20, 2021

Some people say that Marketing makes the world go round. But what happens when Marketing doesn’t work? Yet Growth Marketing and Product Growth is not where I started. For several years I worked in head Marketing and Digital positions. I also worked with numerous tech startups and even built and run companies myself.

User Testing 105

User Testing Research Software Feedback Software Product Research 105

Alchemer Mobile

MARCH 26, 2021

We also recommend checking out our 2021 Mobile App Engagement Report as we break down more engagement and experience-focused stats by category such as retention, loyalty, ratings and reviews, shifted sentiment, in-app survey responses, and more. In app marketing, less is more. Make each message count. Make each message relevant.

User Testing 257

User Testing Customer Experience Feedback Software Customer Feedback 257

The Product Coalition

FEBRUARY 10, 2022

Moreover, this area has become extremely lucrative due to lockdowns and restrictions of the pandemic. It attracted more people to the online live streaming and now it’s projected that, due to streaming, by the year 2025 users will spend more than $17 billion in social apps annually. What is live streaming?

Feedback Software 178

Feedback Software User Testing Technical Review Data Visualization 178